Eir rural FTTH thread

garroff

Openeir is an installer of fibre networks. Openeir is Not an ISP. It should not matter who is the ISP as Openeir will get paid via the line rental. Am I correct in this?

Marlow

garroff wrote: »

Openeir is an installer of fibre networks. Openeir is Not an ISP. It should not matter who is the ISP as Openeir will get paid via the line rental. Am I correct in this?

OpenEir is completely seperate from Eir .. that's correct. In theory, all providers are supposed to be equal on the platform and OpenEir is paid for line rental, traffic between exchanges and termination. OpenEIR folk aren't even supposed to talk directly to Eir.

That being said ....... it doesn't always feel like that.

addict wrote: »

WiFi speed test

You should be getting higher speedtests. Obviously it depends on your device and the speedtest server you're using.

I've managed a 400 mbit/s speedtest on FTTH with the Fritz!Box 7560 using 5 GHz Wifi from a Samsung S5.

The issue with higher speed speedtests is, that a lot of the speedtests servers only have 1 Gbit/s uplink or less and there's a good chance that more than one person runs a speedtest at the same time on the same server. Airwire's server in Galway is on 10 Gbit/s. Digiwebs Speedtest server was ... at least until recently .. only 1 Gbit/s. I know they have plans to fix that. Always try a few different ones.

Oh .. and it's also worth mentioning, what service you have. If you only have a 150 Mbit/s FTTH service, then that speedtest is obviously fine.

/M

vintagevrs

We have FTTH with the phone line now provided by VOIP through the F2000. When it was installed I had to call Eir to update the router with the VOIP settings to get it going. New router today so it doesn't have the VOIP settings. I spoke to online chat support and was passed around with no help what so ever. Pretty shocking how piss poor they are. Now the support channel isn't working at all, and when I call tech support it's not even ringing now.

Anyone know the craic with this? Will the router eventually pull the VOIP settings or is there a way to get them? Cheers

ED E

In theory their CPE provisioning service should have done it already.

Should be a quick fix if you can get through.

vintagevrs

So I got through to "tech support". They told me that the department that can configure my router for VOIP are now closed and to call back on Monday. I asked what department that was and she didn't know. I explained that I called earlier in the week and tech support did this for my previous router. She then explained that no one there knows how to enable the VOIP on my router so call back some other time. So it's hit and miss on who's in Eir's contact centre whether or not they can fix your issue.

BorneTobyWilde

Is switching to digiweb from Eir easy ? What must one do, I don't see list of FTTH broadband packages on Digiweb site?

Avada

BorneTobyWilde wrote: »

Is switching to digiweb from Eir easy ? What must one do, I don't see list of FTTH broadband packages on Digiweb site?

Look harder

https://www.digiweb.ie/ultrafast-ftth-broadband/

Pangea

OK so as I said I was told on Monday last that I would have nothing to worry about, my Internet would be working by Friday and they would ring me on Friday to check how everything went. Still no Internet and No call so I rang today, it was as if the last conversation hadn't happened, the man rang Eir wholesale, he concluded that there is a big issue with my account, he said himself he hadn't seen it before and that he couldn't even begin to explain it, that things were done that shouldn't have been done, he said my order was ceased or seized? by somebody and that wrecked my Eir profile preventing any repair, so he raised a ticket with Eir loyalty, this takes up to two days to process so I have to ring on Monday and ask them to get a cease on my broadband and then add new broadband. Its unbelievable how every time I ring they have a competly different story, God knows what's going to happen come Monday. worst customer service ever. In fairness to the agent he did sympathise with me and said it was a joke.

Unclebumble

Avada wrote: »

Look harder

https://www.digiweb.ie/ultrafast-ftth-broadband/

Read some horror stories here whilst waiting for Eir install next week.

Is it really possible once connection is done to:
A) cancel Eir within cooling off period
return Eir router
C) signup for Digiweb without paying install fee
and live happily ever after?

Is there going to be a period of no broadband between cancelling Eir and getting Digiweb?

Appreciate any advice

Marlow

Avada wrote: »

Look harder

https://www.digiweb.ie/ultrafast-ftth-broadband/

editorsean wrote: »

This is Digiweb's fair usage policy for its FTTH package. I think it's the same for all plans, but this is from their 1Gbps FTTH package (Additional Information tab):

Unlimited Data: Digiweb operates an uncongested network and 1TB on this plan is considered fair use in any 30 day period prior to the 1st of the month. We do not throttle or cap service, however, if a customer exceeds the stated fair usage allowance for data on more than 2 occasions in any 90 day period, then Digiweb reserve the right to terminate or suspend the customer’s service. Digiweb will proactively contact customers in advance of any suspension or termination of service.

Anyone found out, what their FUP is these days ?

/M

tsue921i8wljb3

Unclebumble wrote: »

Read some horror stories here whilst waiting for Eir install next week.

Is it really possible once connection is done to:
A) cancel Eir within cooling off period
return Eir router
C) signup for Digiweb without paying install fee
and live happily ever after?

Is there going to be a period of no broadband between cancelling Eir and getting Digiweb?

Appreciate any advice

I'm not sure if it works but just on the larger point. If it does and enough people take advantage all that is going to happen is eir most likely start charging an install fee. Why should one company (Digiweb) benefit from another who has decided to give free installation.

Marlow

Yeah ... that's the exact quote in my post. I was just wondering, if they had changed that.

Explains why they can price it so agressively.

/M

Unclebumble

Allison Puny Appetite wrote: »

I'm not sure if it works but just on the larger point. If it does and enough people take advantage all that is going to happen is eir most likely start charging an install fee. Why should one company (Digiweb) benefit from another who has decided to give free installation.

That’s just the nature of business no?
Having to adapt your business model as customers find ways to get the best deal.

Also I’m only contemplating it because of hearing of bad service from Eir

KeRbDoG

Marlow wrote: »

Yeah ... that's the exact quote in my post. I was just wondering, if they had changed that.

Explains why they can price it so agressively.

/M

Could only find the SES policy

tsue921i8wljb3

Unclebumble wrote: »

That’s just the nature of business no?
Having to adapt your business model as customers find ways to get the best deal.

Also I’m only contemplating it because of hearing of bad service from Eir

Then let Digiweb adapt by offering free installation not by taking advantage at the expense of another company. I suppose it is up to the individual if they see it as morally right.

Marlow

KeRbDoG wrote: »

Could only find the SES policy

I hate any sort of rolling cap, fair use policy. If there is a cap, it should just be stated besides the product. The funniest is this one on Digiwebs website:

https://www.digiweb.ie/hrf_faq/broadband-terms/

Fair use policy (FUP): A limit placed on broadband usage by the ISP. This is a controversial term as FUPs were in the past not always clear and often used on broadband that was advertised as unlimited, leading to customers being hit with unexpected throttling or charges. Complaints spurred OFCOM and the ASA into action, cracking down on the practice so many ISPs are now either truly unrestricted or have much clearer limits.

Clearly nicked from some UK providers website and never proof read, as it's what they're doing

/M

Unclebumble

Allison Puny Appetite wrote: »

Then let Digiweb adapt by offering free installation not by taking advantage at the expense of another company. I suppose it is up to the individual if they see it as morally right.

Wow - playing the morality card for an Eir broadband installation. Heavy!


Also bit surprising considering Eir retains a virtual monopoly of around 70% on fixed-line telephony in the State and it is not yet possible for operators in Ireland to buy the lines from Eir and charge their own rate for line rental, should they wish.

tsue921i8wljb3

Unclebumble wrote: »

Wow - playing the morality card for an Eir broadband installation. Heavy!


Also bit surprising considering Eir retains a virtual monopoly of around 70% on fixed-line telephony in the State and it is not yet possible for operators in Ireland to buy the lines from Eir and charge their own rate for line rental, should they wish.

Don't get me wrong. I have no real sympathy for eir. I would just hate if this gave them an excuse to abandon free installations for future customers because that is what will happen if they lose enough money.

Unclebumble

Allison Puny Appetite wrote: »

Don't get me wrong. I have no real sympathy for eir. I would just hate if this gave them an excuse to abandon free installations for future customers because that is what will happen if they lose enough money.

Fair enough.
Giving good customer service would go a long way in preventing that.

Jpmarn

Unclebumble wrote: »

Fair enough.
Giving good customer service would go a long way in preventing that.

And giving them a better quality router/ modem and try fixing the faults through software updates.

Gonzo

Eir make it too easy to dislike them.

Just imagine the goodwill they would get if they offered a better modem that actually works, e.g. Fritzbox.
If they get rid of their FUP including excess charges or increase it to something very suitable in relation to connection speeds and stop lying about this unlimited crap. Be truthful with the customer, no hidden details.

If Eir could solve the above their support teams would have a much easier day and they would probably retain more customers!

BorneTobyWilde

Eir also have a 100 installation fee on my bill.
They have really roasted me since getting FTTH, Bills in the 100's and I order 300MB got 150MB and pay bills of 171, 143, 263, 90,
150MB IS 35.00 a month on website for 6 months. On phone for 3 hours yesterday and they just fobbed me off, passed to buck to different people and not one of them knew anything.

Johnboy1951

BorneTobyWilde wrote: »

Eir also have a 100 installation fee on my bill.
They have really roasted me since getting FTTH, Bills in the 100's and I order 300MB got 150MB and pay bills of 171, 143, 263, 90,
150MB IS 35.00 a month on website for 6 months. On phone for 3 hours yesterday and they just fobbed me off, passed to buck to different people and not one of them knew anything.

Phone calls are useless.
You need to write and keep a record.

tsue921i8wljb3

BorneTobyWilde wrote: »

Eir also have a 100 installation fee on my bill.
They have really roasted me since getting FTTH, Bills in the 100's and I order 300MB got 150MB and pay bills of 171, 143, 263, 90,
150MB IS 35.00 a month on website for 6 months. On phone for 3 hours yesterday and they just fobbed me off, passed to buck to different people and not one of them knew anything.

Surely they have given you an itemised breakdown of what the charges are? What is this breakdown? Have you paid all of the bills and if so why?

Jpmarn

Bornetobywilde you have a major consumer problem. You could ring Joe Duffy on RTÉ Radio 1 Liveline programme. There is a well known consumer journalist in the Irish Times who comes on the Ray Darcy radio programme on the same channel. RTÉ used to have a TV programme called The Consumer Show. It's a bit like BBC's Watchdog programme. Are you paying for multiple lines or duplicate accounts with Eir?

BorneTobyWilde

Jpmarn wrote: »

Bornetobywilde you have a major consumer problem. You could ring Joe Duffy on RTRadio 1 Liveline programme. There is a well known consumer journalist in the Irish Times who comes on the Ray Darcy radio programme on the same channel. RTused to have a TV programme called The Consumer Show. It's a bit like BBC's Watchdog programme. Are you paying for multiple lines or duplicate accounts with Eir?

Bills do come with different account numbers. I could be paying for old service on top of new.
Just checked email. Have another bill, email came yesterday.

ONLY 190.00 EH WTF

rob808

BorneTobyWilde wrote: »

Bills do come with different account numbers. I could be paying for old service on top of new.
Just checked email. Have another bill, email came yesterday.

ONLY 190.00 EH WTF

yea look like you do because you should just have one account number ring and tell them to cancel your old account and try get refunded of the money.

banjopeter

banjopeter wrote: »

Applied for FFTH on 5th May. Line is right outside my house. Technician came to install a few days later, on his own, said trees were an issue. Endless phone calls later, was told forecast date was 28th Aug! Neighbour beside me applied months later, and has it installed from same Distribution Box to same pole (which is in his garden) My present overhead phone line comes from that pole, with no trees in the way. My neighbour across the road got it installed from same DP box to same pole, then across the road to a new pole which was installed on his site. I decided after endless hours of frustration that I would cancel the order altogether, and start from scratch. If only it was that easy... I'm told now that they are having issues with cancelling my order. That was weeks ago. Every time I call, I'm told I have fibre installed ( I haven't), and go through the full story. Told it is with Tier 2, but I cannot talk to them. They don't contact me. I'm told today I have a forecast date of 12th Sep. This is for an order I have tried to cancel, which the Tier 2 lot are trying to cancel, but for some reason (software I 'm sure) can't. And yet the wholesalers Openeir are treating the order as live. And Eir do not give a f u c k about any of this, and don't even have the courtesy to email me and let me know what is going on.
Any advice? (don't dare mention Comreg!) Apologies for rant...

Last straw. Was promised everything was sorted last week, after nearly five months. Called up today to see why I hadn't yet got a connection date, to be told estimated date is 5th December! Finally decided to bite the bullet and just give up on Eir altogether. I have just signed with Digiweb, despite the €200 connection fee. Already feel better, and the transaction with Digiweb was clear and straightforward. Will post if I get connected...

ACLFC7

Anybody know what the letters/number in this pic mean?
https://photos.app.goo.gl/kTWWdLa4DP2mu8IB2
It is something to do with FTTH but I'm just curious to what exactly it means.

tsue921i8wljb3

ACLFC7 wrote: »

Anybody know what the letters/number in this pic mean?
https://photos.app.goo.gl/kTWWdLa4DP2mu8IB2
It is something to do with FTTH but I'm just curious to what exactly it means.

The LE is signifying that it is the end of the cable run. It is assumed to mean line end. If you look at the map it should tally with where the yellow line ends although I have seen it extended in certain areas.

The bottom bit I don't know.