Eir rural FTTH thread

Johnboy1951 · 13-07-2017 05:53PM

garroff wrote: »

Just got off phone whit Eir sales. Told salesperson I was recording call for verification purposes. She had no problem with this. Told her I wanted Fibre connection. She looked up my account.
Told me that area would go live 26th this month. Advised me NOT to place order as my existing connection would be disconnected until fibre was installed!!!!!!!!.

Salesman had been to my house 1 hour before and told me that fibre is live.
Fibre is not live.

Upshot:... wait till 26th.....check if fibre live....order.

If they did not have a monopoly (Openeir)....they would be gone to the wall a long time ago.

You appear to be blaming eir for misinformation supplied by a door-to-door who is not employed by eir.
You really believe what a door-todoor salesman tells you?

garroff · 13-07-2017 06:01PM

My main point was that Eir could not take and order and execute it when fibre is live.

Biker Tommy · 13-07-2017 06:10PM

JasonRyan wrote: »

What area or areas of Pallas did you spot them around?

There are still loads of areas to be cabled up and have splice boxes fitted, so unless KN /Diffusion get a real move on Aug seems very ambitious.
Or they maybe going back on the few areas that went live in May to sign up additional people.....?

In the Canon Lee Park area. It looked like alot of people were ordering it. I was also talking to two openair lads two weeks and they said all the fibre cable was laid and all they were doing now was testing the cables to make sure they were installed ok. They had what looked like a splice box in a manhoile, so hopefully there won't be too much longer to wait to finally having broadband

PaulieBeef · 13-07-2017 06:29PM

I'm getting some conflicting information from the various Eir sources. The fibrerollout website is saying that FTTH will be available in my area (outside Westport) in the 2nd half of 2017. I sent an email to the Openeir email address and was told that FTTH should be available in October. However, the commercial website is telling me that FTTH is available at my location now, and a neighbour of mine had a rep call to him and tell him the same thing.

The splice box is on the pole outside my house and the cabling is connected to the manhole at the end of the road.

Anyone else in Westport got any more info?

Westnet: Paul · 13-07-2017 07:37PM

Hi Paulie - if you want to PM me your Eircode, I'll see if I can give you a definite answer.

KOR101 · 13-07-2017 09:54PM

http://www.independent.ie/business/technology/telecoms-watchdog-slams-eir-for-unfair-systems-35927842.html

garroff · 13-07-2017 10:01PM

Now isn't that a "surprise"?

PaulieBeef · 14-07-2017 12:19AM

Westnet: Paul wrote: »

Hi Paulie - if you want to PM me your Eircode, I'll see if I can give you a definite answer.

PM sent, thanks Paul

niallb · 14-07-2017 09:54AM

A fair bit of activity again around Dunsany and Kilmessan this week after a very long break...

KOR101 · 14-07-2017 11:46AM

https://www.irishtimes.com/business/technology/regulatory-review-stops-short-of-recommending-eir-split-1.3154085

spix · 14-07-2017 04:02PM

garroff wrote: »

Just got off phone whit Eir sales. Told salesperson I was recording call for verification purposes. She had no problem with this. Told her I wanted Fibre connection. She looked up my account.
Told me that area would go live 26th this month. Advised me NOT to place order as my existing connection would be disconnected until fibre was installed!!!!!!!!.

Salesman had been to my house 1 hour before and told me that fibre is live.
Fibre is not live.

Upshot:... wait till 26th.....check if fibre live....order.

If they did not have a monopoly (Openeir)....they would be gone to the wall a long time ago.

DONT DO IT. See my thread. They are going to try to scam you. Only order once its confirmed LIVE not a forecast date. They give false dates to get you to order and real installation could be months ahead. And they will try take your money in the meantime like ruthless scammers.

spix · 14-07-2017 04:06PM

Biker Tommy wrote: »

eir reps were around pallasgreen , Co Limerick today selling FTTH. Spoke to them about it and they say it will going live in Pallasgreen in the first week of august. He seemed to know the difference between FTTH and FTTC. He said it will be FFTH as the fibre cable will be installed directly into the home. I decide to order the 150mb package. Hopefully nothing will go wrong

Bad move. Never order until its confirmed live, they done the same with me. I ordered 2 months and given live date of 31st May. Now they have me in a contract they just pushed the live date back another month yet again, and trying to charge me every month. Told 31st May when ordering, then 9th July, now 8th August. Sales reps will lie just to get a sale, even had one show up to my door after they failed to meet the first live date and they lied to me face saying it is live right now.

tsiklon · 14-07-2017 04:16PM

PaulieBeef wrote: »

I'm getting some conflicting information from the various Eir sources. The fibrerollout website is saying that FTTH will be available in my area (outside Westport) in the 2nd half of 2017. I sent an email to the Openeir email address and was told that FTTH should be available in October. However, the commercial website is telling me that FTTH is available at my location now, and a neighbour of mine had a rep call to him and tell him the same thing.

The splice box is on the pole outside my house and the cabling is connected to the manhole at the end of the road.

I'm in same situation as you - Openeir map + email say October, commerical sites says live now, splice box and cabling in place. Would be interested to know how you fare?

ArdLix11 · 14-07-2017 05:37PM

Hi I hope someone can help. I live in lixnaw kerry. Our estate was originally in the first phase of rollout but when it went live we could only get 13 mbps as we were on the edge of the village. Now all the surrounding area is getting FTTC and our estate and the one across the road has been bumped down to the NBP. There are literally 50 houses in a few mile radius that can't get fibre. We seem to be falling between both and getting neither. I'd appreciate any help. I've emailed opener and was told basically you have to wait for NBP thanks

Johnboy1951 · 14-07-2017 05:43PM

ArdLix11 wrote: »

Hi I hope someone can help. I live in lixnaw kerry. Our estate was originally in the first phase of rollout but when it went live we could only get 13 mbps as we were on the edge of the village. Now all the surrounding area is getting FTTC and our estate and the one across the road has been bumped down to the NBP. There are literally 50 houses in a few mile radius that can't get fibre. We seem to be falling between both and getting neither. I'd appreciate any help. I've emailed opener and was told basically you have to wait for NBP thanks

Yes you wait for the NBP if you are not in eir's commercial roll out.

Pathp · 14-07-2017 08:03PM

PaulieBeef wrote: »

I'm getting some conflicting information from the various Eir sources. The fibrerollout website is saying that FTTH will be available in my area (outside Westport) in the 2nd half of 2017. I sent an email to the Openeir email address and was told that FTTH should be available in October. However, the commercial website is telling me that FTTH is available at my location now, and a neighbour of mine had a rep call to him and tell him the same thing.

The splice box is on the pole outside my house and the cabling is connected to the manhole at the end of the road.

Anyone else in Westport got any more info?

I’m in Westport too, splice boxes and work completed and going live on the 02nd Aug according to Eir and Digiweb. Westnet also put a flyer in the letterbox, suppose may depend what part of Westport.

sean72 · 14-07-2017 11:50PM

Hi Guys a real newbie question.

I am on the 'yellow line' for FTTH roll out about 500m from the cabinet, my house/eircode confirm as being on the FTTH scheme for later half of this year. My question relates to speeds. I realise that speeds are "up to" 1000Mb/s but range on the roll out page now indicates speeds between 30mb/s to 1000Mb/s which is a very wide range.

What are the factors that affect speeds on FTTH, are these price restrictions or actual physical infrastructure limitations? 970Mb/s is a hell of a range/difference. For example I didn't think distance from the cabinet was relevant for FTTH. Any info/insight welcome.

vintagevrs · 14-07-2017 11:54PM

It's purely package based, not physical restriction. If you have Fibre to the home, you literally have a fibre connection to your door it does not degrade with distance from the exchange like traditional broadband through a copper line.

Depending on which retailer you go with will decide your speed as they will sell different packages.

garroff · 14-07-2017 11:58PM

Are you saying..if I buy a 150Mb package I will have 150Mb at router?

garroff · 14-07-2017 11:58PM

Are you saying..if I buy a 150Mb package I will have 150Mb at router?

vintagevrs · 15-07-2017 12:04AM

Yes

Gonzo · 15-07-2017 01:27PM

garroff wrote: »

Are you saying..if I buy a 150Mb package I will have 150Mb at router?

your real speed on speedtest.net will be slightly lower but not by much.
You'll get about 144/29.

Unlike Siro and many providers in the UK, Eir sync their connections at exactly 150 so the overheads means you real speed is more like 144.

Westnet: Paul · 15-07-2017 03:00PM

Pathp wrote: »

I’m in Westport too, splice boxes and work completed and going live on the 02nd Aug according to Eir and Digiweb. Westnet also put a flyer in the letterbox, suppose may depend what part of Westport.

If you got a flyer from us, you should be definite for August 2. We gave the boys a map of Eircodes from the prequal list.

spix · 15-07-2017 03:08PM

Westnet: Paul wrote: »

If you got a flyer from us, you should be definite for August 2. We gave the boys a map of Eircodes from the prequal list.

Should be definite? I got a flyer from Eir and was told live on 31st May. Then it was 9th July now 6th August...

Westnet: Paul · 15-07-2017 03:14PM

spix wrote: »

Should be definite? I got a flyer from Eir and was told live on 31st May. Then it was 9th July now 6th August...

All we can go on is the prequal list we get from open eir. The update we got on July 4 had almost 500 homes outside Westport listed with a go-live date of August 2, so we dropped leaflets into those homes.

We've taken a number of orders already and we'll place those orders on open eir's system on August 2nd. There may be delays if the installers find problems (not that unusual for rural fibre in our experience) but we'll hopefully have most or all of them online by the middle of August.

In your case, it seems like you were given a launch date for your exchange, whereas August 2 is the actual go-live date when we can place orders for these Westport customers.

spix · 15-07-2017 03:28PM

Westnet: Paul wrote: »

All we can go on is the prequal list we get from open eir. The update we got on July 4 had almost 500 homes outside Westport listed with a go-live date of August 2, so we dropped leaflets into those homes.

We've taken a number of orders already and we'll place those orders on open eir's system on August 2nd. There may be delays if the installers find problems (not that unusual for rural fibre in our experience) but we'll hopefully have most or all of them online by the middle of August.

In your case, it seems like you were given a launch date for your exchange, whereas August 2 is the actual go-live date when we can place orders for these Westport customers.

It wasn't the exchange date because my neighbour up the road is on the same exchange but wasn't able to order...my house was planned to be live on May 31st and it has been marked as live on the ftth map for a long time now.

There's one small section on my road which is not connected up as the cable needs to go underground apparently, don't see how its a major job but they just aren't finishing it. They sent out an installer around 6th June only to find out it wasn't live. Haven't seen any work going on in the area since except some kn vans showing up trying to install it in other houses, then leave after finding out its not live..... I don't believe 6th August either at this stage. Hope it goes well for your customers

Picky owner · 15-07-2017 06:29PM

Just looking for some advice,rep called to my house telling me my house was now able to receive FTTH and it was going live on 2nd Aug.
My query is I have never had a land line before,my house was built in 2006 and am not sure if any line was put into my house from the road,There is a small cabinet on the side of my house with a small white wire in it but I don't think there is a cable from eir going into it.
Just wondering how would they connect me, any advice would be appreciated.

garroff · 15-07-2017 09:15PM

Another question: I intend getting 150Mb Fibre. What speed can I expect on wifi?.

The high horse brigade · 15-07-2017 09:39PM

garroff wrote: »

Another question: I intend getting 150Mb Fibre. What speed can I expect on wifi?.

Depends on far too many things to estimate. Up to 150mbit...

Some devices with the right hardware can get full speed with a good signal and low interference. Older devices or devices with weaker signals will get less

Johnboy1951 · 15-07-2017 10:01PM

garroff wrote: »

Another question: I intend getting 150Mb Fibre. What speed can I expect on wifi?.

Completely dependent on your own hardware and your environment.

Eir rural FTTH thread

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