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Eir rural FTTH thread

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Comments

  • #6242
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    banjopeter wrote: »
    But their website says "Wireless or Fibre" and the person on the line was emphatic it was actual FTTH. It's "line SITE test", not sight. Also, their website says:
    AVAILABLE AS WIRELESS OR FIBRE :
    FREE phone line - no line rental!
    (Fibre products only)
    FREE Fritz!Box WiFi Router
    (Fibre products only)
    Competitive call rates to landlines and mobiles!
    (Fibre products only)
    I like the idea of a Fritz! Box Router, as opposed to Eir's 2000 offering

    Fibre as a term used by ISPs is meaningless. Sure get them out to see. As long as it is not costing you anything you have nothing to lose.


  • #6243
    Blogin
    Registered Users, Registered Users 2 Posts: 64 ✭✭Blogin


    Nicker national school (Pallasgreen Limerick) has a new splice box outside. So there is some work happening in the area. About 30% live at the last update.


  • #6244
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Bored Accountant wrote: »
    Well if he has cancelled his order and resubmitted, it should start fresh in the system, and he's cleared the offending trees so you would think that it should be able to be installed first time.

    I'm guessing the appointment for August was because they needed to get someone out to clear trees?

    Edit: Would appointment only be availalbe in August due to the restrictions for when hedge cutting could be completed?

    That is a good point about the hedge cutting. Hopefully he doesn't end up in a "computer says no" loop.


  • #6245
    Tweaky
    Registered Users, Registered Users 2 Posts: 697 ✭✭✭Tweaky


    spix wrote: »
    If you enter your eircode here https://www.eir.ie/broadband/1000mb-fibre/ what does it say?

    I get great news fibre to the home is available at *** ****

    I was talking to engineers last week outside my house and they confirmed the DP was live as they were connecting another neighbour off of it. Pamela over in talk to Eir is looking into it for me.


  • #6246
    The Cush
    Registered Users, Registered Users 2 Posts: 16,050 ✭✭✭✭The Cush


    KOR101 wrote: »
    ComReg likely to lower Eir’s fibre broadband connection fee

    http://www.irishtimes.com/business/technology/comreg-likely-to-lower-eir-s-fibre-broadband-connection-fee-1.3100738

    Is this statement correct
    Eir’s wholesale arm, Open Eir, currently charges retailers using its network a fee of €270 to connect customers with a direct “fibre-to-the-home” service if they are located more than 50 metres away from its network. Retailers can either absorb the cost or pass it on to customers. Eir’s retail arm currently waives the cost.

    Isn't €270 wholesale charge applied to all ONT installations (unless waived), but separately, if the connection is more than 50m from the main line the costs associated with getting the connection to the house poles/ducts etc. will be borne by the home owner as a later paragraph states. Open-eir's wholesale price list make no mention of distance in relation to a FTTH connection charge. Is the journalist getting things mixed up?
    “In circumstances where the building is more than 50 metres away from the network access point and there is no existing ducting, then the customer will have to conduct the appropriate works to install infrastructure on their property,”

    “Once that work is completed, Open Eir will then install the cable into the duct and complete the connection and install the equipment into the home or business.”

    The issue of the infrastructure cost for connecting more than 50m from the road was previously raised in a Sunday Bussiness Post article - http://www.boards.ie/vbulletin/showthread.php?p=103194701#post103194701

    Regarding the €270 connection charge, this was only recently raised from €150, wef 1st Feb, interesting to read that it may be reduced so soon.

    Back to the main subject of the article, Comreg recently published an information notice on conducting a review into matters relating to accessing eir's rural FTTH network. They are seeking "information from eir, from the NBP bidders and from other relevant market participants, including in particular any operators with plans that might involve seeking access to the 300K network."
    The scope of the review includes (but is not necessarily limited to):

    - Establishing the cost to eir of providing dark fibre and other possible access products using the 300K network using a variety of costing approaches
    - Considering the impact on competition, investment and users of electronic communications services if different cost allocation methodologies were used as the basis for setting prices for access products
    - Assessing the economic feasibility of authorised operators other than eir serving areas neighbouring the 300K area, and transiting the 300K area either by using their own civil engineering infrastructure (“CEI”) or by using eir’s CEI on the terms currently mandated by regulation.

    https://www.comreg.ie/publication/review-certain-matters-relating-access-eirs-rural-ftth-network/


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  • #6247
    KOR101
    Registered Users, Registered Users 2 Posts: 1,898 ✭✭✭KOR101


    13.11 Eircom propose that, as a result of the additional costs (mainly incremental infrastructure between the DP and NTP) of connecting these more remote rural end users, the average connection cost has increased from to . Consequently, Eircom has increased the upfront charge to €270, from 1 February 2017. As we understand it, the charge of €270 should connect all addresses within 150 meters of the DP and no more than 50 meters from the NTP.

    https://www.comreg.ie/media/dlm_uploads/2017/04/ComReg1726.pdf

    It is noteworthy that they have a June 6th deadline for submissions on the latest review. And now the move on the connection charge. There's a sense of them getting all their ducks in a row for the NBP.


  • #6248
    grouchyman
    Registered Users, Registered Users 2 Posts: 211 ✭✭grouchyman


    We're due to get ftth by the end of the summer. Today we got a new f2000 router to replace the old netopia one we have been using since we first got broadband back in Jan 2008. According to Eir we got the new router for enhanced security. But I was just wondering if it's related to the upcoming FTTH deployment. Has anybody experienced this before or is it really security related and its delivery so near to FTTH deployment is just a coincidence? Just curious


  • #6249
    xantras.d
    Registered Users, Registered Users 2 Posts: 20 ✭xantras.d


    Hi all,

    Just a bit of info on Lightnet, I have contacted them in the past and its FTTH installed via KN/OpenEir.

    I got the included attachments in an email from them when I inquired about the FTTH service.

    I have not had any luck getting an install, despite all the promises from sales/loyalty/door sales with 4 different account numbers. I have been registered to wrong splice box/distribution point too far away instead of one 2 poles away, but this issue was meant to be was fixed™ but still getting nowhere fast :(

    I even had the wonderful experience of direct debits taken from my bank account for the free installs (even though I have not had any install) and passed onto the Arvato Financial Solutions debt collectors for the failed direct debit charge of 18.45 euros after I was told by Eir support to contact bank to reverse the charges, but they never bothered their @$$es to make sure the account was not debited.

    I have had to take 3 days off work for failed installs
    I have had to ring in surplus of 30 calls.
    Spoken to the door 2 door rep too many times
    Numerous Online chats & emails.

    Have a case with Comreg but don’t have much faith as the follow-up, where they have lied to ComReg, glad I have information that confirms it.

    Eir are an epic failure as a customer service organization.

    When all is sorted, I will take the hit on 199 euro install and go with Digiweb for FTTH as their reviews seem very good and with the FTTH with Phone/VOIP you will get the Fritz!Box 7560 & BB Only plan on FTTH you receive the Fritz 4040.


  • #6250
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    I suspect only the top package is actually FTTH, ?35/mo would be a loss for them after they pay their wholesale bills.


  • #6251
    xantras.d
    Registered Users, Registered Users 2 Posts: 20 ✭xantras.d


    Yep I was not confident with the rep on the phone or even the email.

    It’s not for me as also need a phone package and the ones Lightnet offer are poor.


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  • #6252
    irishd
    Registered Users, Registered Users 2 Posts: 45 ✭irishd


    Allison Puny Appetite wrote: »
    Johnboy1951, could you recommend some VoIP providers? I've been with Blueface for eight years but they no longer accept residential customers I believe. Their call charges to mobile are also exorbitant in comparison to some of the deals provided by the mobile operators.

    It seems like an industry, at least in Ireland, that has not lived up to it's potential. Perhaps the demand just is not there yet.

    FWIW, have had good experiences of Goldfish ( http://www.goldfish.ie/ ) on the three occasions that I've used them.


  • #6253
    Grumpypants
    Registered Users, Registered Users 2 Posts: 8,230 ✭✭✭Grumpypants


    Just going back to the FUP, I've gotten them to change my billing date to the 1st so it lines up with MyEir. Won't take effect until next month but we will see how well it tracks.

    Usage this month was 650gb, and that was taking it easy.


  • #6254
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,410 Mod ✭✭✭✭Gonzo


    Grumpypants wrote: »
    Just going back to the FUP, I've gotten them to change my billing date to the 1st so it lines up with MyEir. Won't take effect until next month but we will see how well it tracks.

    Usage this month was 650gb, and that was taking it easy.

    I only download something when i have to and after that general browsing, streaming etc and now I am hitting about 700gigs. My usage is starting to get more intense as I am finally settling into having a fast connection. The first few weeks of having FTTH I still used it more like an ADSL user. It took me a week to notice that I still had some streaming apps defaulting to 480p and eventually changed them to auto/1080p.

    About the FUP, I doubt we're gonna see any changes to it for at least a year.


  • #6255
    MiskyBoyy
    Registered Users, Registered Users 2 Posts: 8,856 ✭✭✭MiskyBoyy


    Based on the FUP alone, I'd think twice personally before upgrading to Eir FTTH. What's the point in having more bandwidth if I'm restricted. 50mb with unlimited will definitely do me for now.


  • #6256
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,410 Mod ✭✭✭✭Gonzo


    MiskyBoyy wrote: »
    Based on the FUP alone, I'd think twice personally before upgrading to Eir FTTH. What's the point in having more bandwidth if I'm restricted. 50mb with unlimited will definitely do me for now.

    anyone who currently has 40-100 FTTC or Virgin Media has no reason to go near FTTH, infact some of them would be worse off, especially Virgin Media customers. The tight FUP is the one thing that is responsible for this. There should be one FTTH plan that is truly unlimited with the cheaper plans having an FUP of some sort. Eir FTTH would probably sell better in urban areas like Sandyford if they had at least one plan with no FUP, then it would make perfect sense to go FTTH and take advantage of those fast speeds.


  • #6257
    damienirel
    Closed Accounts Posts: 949 ✭✭✭damienirel


    Gonzo wrote: »
    anyone who currently has 40-100 FTTC or Virgin Media has no reason to go near FTTH, infact some of them would be worse off, especially Virgin Media customers. The tight FUP is the one thing that is responsible for this. There should be one FTTH plan that is truly unlimited with the cheaper plans having an FUP of some sort. Eir FTTH would probably sell better in urban areas like Sandyford if they had at least one plan with no FUP, then it would make perfect sense to go FTTH and take advantage of those fast speeds.

    I see Siro are still ploughing on with their rollout in places where Virgin and FTTC are already available - wonder what the uptake will be? Do they have a similar FUP to FTTH? Great to have choice but I think Eir are playing a far smarter game with the FTTH rollout by targeting suckers that have no choice.


  • #6258
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,410 Mod ✭✭✭✭Gonzo


    damienirel wrote: »
    I see Siro are still ploughing on with their rollout in places where Virgin and FTTC are already available - wonder what the uptake will be? Do they have a similar FUP to FTTH? Great to have choice but I think Eir are playing a far smarter game with the FTTH rollout by targeting suckers that have no choice.

    The Siro resellers (Vodafone, Digiweb) and Rocket Broadband have FUP's same as Eir. AFAIK the only reseller that is truly unlimited is Westnet, but they are only available in County Mayo. The other 25 counties all have a 1tb FUP regardless if they take the Eir or Siro route.

    The only difference is Eir completely hide their FUP and claim 'absolutely no usage limits' on their website.

    It is hard to know how well Siro's FTTH is doing, but I remember several months ago reading here that a poster was talking about a Vodafone rep who was trying to sell their Siro service in his urban area with Virgin available and the poster claimed that the rep said he was struggling to get a bite from anyone in the area.

    If the above is true and widespread I would not be surprised, why would you go to a more expensive product with a limited usage policy when you can pay Virgin 55 per month for 240meg broadband and all mobile and telephone calls included or 60 per month for 360 with no data allowances or watching the clock with Virgin.


  • #6259
    rob808
    Registered Users, Registered Users 2 Posts: 2,391 ✭✭✭rob808


    Gonzo wrote: »
    The Siro resellers (Vodafone, Digiweb) and Rocket Broadband have FUP's same as Eir. AFAIK the only reseller that is truly unlimited is Westnet, but they are only available in County Mayo. The other 25 counties all have a 1tb FUP regardless if they take the Eir or Siro route.

    The only difference is Eir completely hide their FUP and claim 'absolutely no usage limits' on their website.

    It is hard to know how well Siro's FTTH is doing, but I remember several months ago reading here that a poster was talking about a Vodafone rep who was trying to sell their Siro service in his urban area with Virgin available and the poster claimed that the rep said he was struggling to get a bite from anyone in the area.

    If the above is true and widespread I would not be surprised, why would you go to a more expensive product with a limited usage policy when you can pay Virgin 55 per month for 240meg broadband and all mobile and telephone calls included or 60 per month for 360 with no data allowances or watching the clock with Virgin.
    it great if there isn't load of heavy users,there a guy in my work who had virgin and got rid of them.I ask him why he said it keep slowing down in the evening time and it keep getting annoying.


  • #6260
    xantras.d
    Registered Users, Registered Users 2 Posts: 20 ✭xantras.d


    Just ordered via Digiweb FTTH, starting on the 150mb with phone @ €64.95 / month. Install next wednesday :) They supply the FRITZ!Box 7560 with VOIP orders.

    With Digiweb you cannot downgrade, so if you start on 1000mb you are tied to that for the duration of the contract, so will start low and upgrade as needed. Only 5 euro more / month than existing 5mb DSL.

    EirCON are a bunch of ****'s I will never have any interaction with them ever again.


  • #6261
    Bored Accountant
    Registered Users, Registered Users 2 Posts: 357 ✭✭Bored Accountant


    xantras.d wrote: »

    EirCON are a bunch of ****'s I will never have any interaction with them ever again.

    They still have to co-ordinate the install
    :cool:


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  • #6262
    xantras.d
    Registered Users, Registered Users 2 Posts: 20 ✭xantras.d


    Thats Open Eir which are technically a different company :)


  • #6263
    Pangea
    Registered Users, Registered Users 2 Posts: 5,584 ✭✭✭Pangea


    Hard to justify paying for the 1Gb package when the FUP of 1TB is in place.


  • #6264
    damienirel
    Closed Accounts Posts: 949 ✭✭✭damienirel


    It's like having a V12 supercar but not enough cash to pay for the fuel.


  • #6265
    d31b0y
    Registered Users, Registered Users 2 Posts: 2,028 ✭✭✭d31b0y


    Salesman told me on the phone that there is no penalty for changing speed with FTTH (downgrade or upgrade) while you are within contract, so that's something at least. I signed up to the 1000mbps just to be able to say I had it for a while but will probably downgrade in the future.
    Just confirmed it with the talk to forum.
    http://www.boards.ie/ttfthread/2057747700/


  • #6266
    Chieftain
    Registered Users, Registered Users 2 Posts: 322 ✭✭Chieftain


    Engineers have been working near my house for last couple of days. When I talked to them, they said the area would be good to go for FTTH in the next couple of days. Does anyone know at what point the Eir map etc. will be updated so I can order. I did get onto the Eir rep on boards but they seem to just rely on the where and when map


  • #6267
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,410 Mod ✭✭✭✭Gonzo


    Pangea wrote: »
    Hard to justify paying for the 1Gb package when the FUP of 1TB is in place.

    with the FUP in place Eir are certainly losing out on the customers going for 150 or 300 instead of the 1000. If there was no FUP I would have easily gone for the 1000, I'm sure lots of others here are the same. If FUP's are here to stay, at least offer the 3 FTTH plans with increasing FUP allowances to correspond with the increase in speed and price. Even in a situation like that I would've gone for the top plan.


  • #6268
    damienirel
    Closed Accounts Posts: 949 ✭✭✭damienirel


    Gonzo wrote: »
    with the FUP in place Eir are certainly losing out on the customers going for 150 or 300 instead of the 1000. If there was no FUP I would have easily gone for the 1000, I'm sure lots of others here are the same. If FUP's are here to stay, at least offer the 3 FTTH plans with increasing FUP allowances to correspond with the increase in speed and price. Even in a situation like that I would've gone for the top plan.


    What the fup like? - sorry I'll get my coat.


  • #6269
    Jpmarn
    Registered Users, Registered Users 2 Posts: 1,498 ✭✭✭Jpmarn


    Chieftain wrote: »
    Engineers have been working near my house for last couple of days. When I talked to them, they said the area would be good to go for FTTH in the next couple of days. Does anyone know at what point the Eir map etc. will be updated so I can order. I did get onto the Eir rep on boards but they seem to just rely on the where and when map

    The where and when map only get updated every second or third week. It's gon pretty out of date as it was over two weeks ago since the last up date. My local exchange should be getting a definite date since there are fibre cables laid down on a couple of roads served by the exchange since last week. I have yet to see cables going up on other roads including mine yet. I'm so fortunate to be living in a yellow lined spot. But it seems only God knows when ftth will be available to my house.


  • #6270
    Jpmarn
    Registered Users, Registered Users 2 Posts: 1,498 ✭✭✭Jpmarn


    There is a lot of discussion on FUP. For anyone not in the know it means Fair Use Policy. It currently states that you are only allowed 1,000 Gb (1Tb). For a house with two forty somethings living it doesn't matter that much. It is a different story for a house full of teenagers on a fast ftth connection and a UHD/4K TV set and/or a powerful gaming PC.


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  • #6271
    yammagamma
    Registered Users, Registered Users 2 Posts: 165 ✭✭yammagamma


    xantras.d wrote: »
    Just ordered via Digiweb FTTH, starting on the 150mb with phone @ €64.95 / month. Install next wednesday :) They supply the FRITZ!Box 7560 with VOIP orders.

    With Digiweb you cannot downgrade, so if you start on 1000mb you are tied to that for the duration of the contract, so will start low and upgrade as needed. Only 5 euro more / month than existing 5mb DSL.

    EirCON are a bunch of ****'s I will never have any interaction with them ever again.

    you will get the fritz 7360 well i did the 7560 is issued to siro customers and i was told i could downgrade if i got the 1000 or 300 at any time and the speed would change the next day no 30 days notice

    also did you use there deal of refer a friend where both get 30 euro credit


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