Is there any reason left not to go smart meter?

unkel

https://www.boards.ie/discussion/comment/121667085#Comment_121667085

Not really. It doesn't include what has been by far the best deal in Ireland for the last 5-6 months, the Pinergy Cooline community deal. I contacted the owner of the site about 4-5 months ago, suggesting they include this. They didn't reply and did not implement it

Do your own research or listen to people who are in the know and up to date.

Bobeagleburger

Energia finally cut rates.

https://www.rte.ie/news/business/2024/0126/1428646-energia-to-cut-domestic-gas-and-electricity-prices/

Jonathan

https://www.boards.ie/discussion/comment/121673951#Comment_121673951

Wonder will they cut their FIT rates accordingly?

ColemanY2K

A fairly measly cut

Grey123

https://www.boards.ie/discussion/comment/121672610#Comment_121672610

Is the smart day and night meter different to regular smart meters?

Surly they can just use the "smart" function to set the day / night hours?

Jonathan

https://www.boards.ie/discussion/comment/121674037#Comment_121674037

Yes. With different meter codes (RM106/RM107 vs RM108).

Existing meters couldn't be used because the register configs were different; day/night/peak (subject to daylight savings time) vs day/night (not subject to daylight savings time). A "GDPR" ruling at the time meant that interval data couldn't be used.

NinjaTruncs

For anyone with Pinergy, how often do they issue statement, is it monthly inline when they take their level pay monthly payments or some other cadence.

Also do FIT payment show up on the statement or shown some other way?

Thanks.

thatphil

https://www.boards.ie/discussion/comment/121675513#Comment_121675513

The statements are issued monthly through the app usually around the 10th/11th of the month and include FIT applicable for that month. Payment is taken monthly on the day of your choice.

championc

I think the statement is based on the anniversary of when you went live with them as a customer (so NOT when you signed up).

Payment on the date you selected

DrPhilG

Credit drawdown requested 17th, still no sign. Pinergy are "looking into it".

They really are a car crash lol.

Bawnmore

https://www.boards.ie/discussion/comment/121672848#Comment_121672848

Assuming it's this one - https://pinergy.ie/home-electricity/cooline/

Is there anywhere to find what the actual rates are rather than just the discount between sets of hours?

unkel

https://www.boards.ie/discussion/comment/121694667#Comment_121694667

Rates are exactly 5c night, exactly 25c FIT and something like 37-38c day. All plus 9% VAT. Apologies I don't know the exact day rate as I barely use it 😁

DrPhilG

https://www.boards.ie/discussion/comment/121694667#Comment_121694667

Juat a heads up, if you're using that link to sign up, take screenshots, note down the URL, note the date and time you signed up etc.

It took me more than 3 months of haggling for them to actually honour the deal and send me my €100.

Had a call very heated call with the yesterday too. 2 weeks since I requested a drawdown of credit from my account and still no sign. I was told 3-5 days at the time.

Customers services have just stopped replying to emails about it after initially saying that they would investigate.

Called and spoke to a lady yesterday, she insisted that it would be 28 days and that "this is standard for any company issuing refunds". I told her that this was clearly nonsense and most companies refund in 5-10 working days.

She then admitted that it wasn't standard, but it was Pinergy policy. I told her that there was a big difference in their policy and standard practice and she shouldn't try to lie to people.

Anyway ended up speaking to a supervisor who assured me that my €400 credit would be with me next week. All well and good except I requested €560, not €400.

Mind blowing levels of incompetence.

slave1

They're all the same, FloGas made multiple errors on their invoices to me and overcharged me over €500, staggering incompetence

NinjaTruncs

Has anyone's smart meter data updated on the esb website in the last week? My last available date is 22nd Jan.

DrPhilG

https://www.boards.ie/discussion/comment/121695428#Comment_121695428

I've been around SSE, Energia and now Pinergy in the last 10 years and I've never seen anything like Pinergy's level of useless. I only thought SSE were crap but they were nothing compared to this.

unkel

Relax, @DrPhilG, their refunds are automatic, no need to be on the phone / emails all the time. I got an unrequested €600 refund straight into my bank account the day before Christmas. Also the monthly "level pay" is automatically adjusted down if you use less / export more than expected

DrPhilG

https://www.boards.ie/discussion/comment/121695497#Comment_121695497

They told me that I had to request it, which I did via email. @irishchris did you get your refunds automatically?

unkel

https://www.boards.ie/discussion/comment/121696348#Comment_121696348

Yeah was told the same, requested it, they told me I would get €200. Then nothing happened. And then several weeks later out of the blue I got €600. Just relax, you will get it at some stage. No point wasting all that time talking to monkeys who haven't a clue what they are talking about

idc

The cooline pinergy deal is it some special price plan like the BWG one of the suppliers had before?

Its not visible on their website normally without knowing about that link? (although there search engine does find it !)

unkel

https://www.boards.ie/discussion/comment/121696749#Comment_121696749

You need to know the link. Posted in this forum alone at least a dozen times though! Also there is at least one other Pinergy deal out there with the exact terms & conditions

It is by far the best deal for electricity we have seen in Ireland for years. Today was another completely free day for me. Import 42kWh + €1 standing charge = export 12kWh

championc

When I was looking to sign up for the Level-pay plan, they sent me an email with the Cooline link in it.

irishchris

https://www.boards.ie/discussion/comment/121696348#Comment_121696348

I had to request it both times. Second time was smooth enough and refund arrived in bank account the Friday of the following week. Both refunds arrived on a Friday

Panrich

So my contract with Flogas was up in January and I went shopping around and landed on Energia. Did a switchover on line on 10th after Flogas had sent me emails saying that my contract was ending and that I'd be reverting to normal rates. The barstewards then have charged me €240 for early termination fee on bills that I've just got (€150 cashback charge??, €50 electricity & €40 gas). Turns out my end date was the 26th. Just want to warn others that even a couple of weeks will trigger this even after they told you the contract was ending.

DC999

https://www.boards.ie/discussion/comment/121701839#Comment_121701839

Yeah, I got stung last year on a €50 exit for being a few days in contract. I knew I was still in contract but incorrectly assumed the Bonkers transfer would take a few days, so I'd be out of contract. Never coped about the cashback being due too - that's a fair chunk.

You could change back during the cooling off period, wait X days and then cancel. Assuming it doesn't start a new contract when you do that. I didn't bother for €50 as I was done with them at that point.

curioustony

I switched online after 6pm on the last day of contract. They tried to charge the exit fee. I complained and it was rectified quickly. Normally takes days, and they do not offer a date to domestic users.

Then the last time I switched, took the guts of 3 months. Smart meter both times...

Fantana2

I am on a smart plan with Bord Gais, should I be able to see my export on my account?

DrPhilG

Anyone else's Pinergy app playing up?

championc

Yep, same here

SD_DRACULA

Thought it was just me.

Customer service is brutal alright, no joining credit, no bills, data consistency is meh at best but they are happy to take 329 every month without sending any sort of bill.

Had to call and be like seriously guys?