PS5 thread 2.0

weemcd

akelly02 wrote: »

My young fella (he has mild autism) just completed Astros playroom on his 5th birthday,.

Super proud !

It's a hard game, that's impressive!

Wonda-Boy

akelly02 wrote: »

My young fella (he has mild autism) just completed Astros playroom on his 5th birthday,.

Super proud !

LEGEND

akelly02

Wonda-Boy wrote: »

LEGEND

I might finally get a chance to play it now!! I can start a new game fresh at least!

Markitron

akelly02 wrote: »

I might finally get a chance to play it now!! I can start a new game fresh at least!

I genuinely consider that game to be one of the best launch titles of all time, and easily the best since Mario 64 at showing off a system's capabilities. They could have charged full price and it still would have been worth it.

Markitron

So I got a reply from Smyths about my faulty PS5 controller:


Thank you for getting in touch.

I'm terribly sorry to hear of this issue with your purchase.

As your purchase was made over 30 days ago, please be advised to contact the manufacturer directly before attempting to return this item as they are best placed to assist you.

The manufacturer may be able to resolve this issue or if not they may give you a reference code which will make the issue of a return to us much easier.

You can contact the manufacturer directly on:

Supplier Contact Details: https://www.playstation.com/en-gb/get-help/contact-form/ Supplier Phone: ROI: 016917379, UK: 02035382665


Please accept our sincere apologies for any inconvenience or disappointment caused. We hope that this issue can be resolved promptly.

Best wishes,


Customer Services Dept.
Smyths Toys Superstores

Are they just fobbing me off? Am I better off going through Sony?

Kimbot

Markitron wrote: »

So I got a reply from Smyths about my faulty PS5 controller:


Thank you for getting in touch.

I'm terribly sorry to hear of this issue with your purchase.

As your purchase was made over 30 days ago, please be advised to contact the manufacturer directly before attempting to return this item as they are best placed to assist you.

The manufacturer may be able to resolve this issue or if not they may give you a reference code which will make the issue of a return to us much easier.

You can contact the manufacturer directly on:

Supplier Contact Details: https://www.playstation.com/en-gb/get-help/contact-form/ Supplier Phone: ROI: 016917379, UK: 02035382665


Please accept our sincere apologies for any inconvenience or disappointment caused. We hope that this issue can be resolved promptly.

Best wishes,


Customer Services Dept.
Smyths Toys Superstores

Are they just fobbing me off? Am I better off going through Sony?

You purchased from smyths so they have to sort it not sony.

petes

Markitron wrote: »

So I got a reply from Smyths about my faulty PS5 controller:


Thank you for getting in touch.

I'm terribly sorry to hear of this issue with your purchase.

As your purchase was made over 30 days ago, please be advised to contact the manufacturer directly before attempting to return this item as they are best placed to assist you.

The manufacturer may be able to resolve this issue or if not they may give you a reference code which will make the issue of a return to us much easier.

You can contact the manufacturer directly on:

Supplier Contact Details: https://www.playstation.com/en-gb/get-help/contact-form/ Supplier Phone: ROI: 016917379, UK: 02035382665


Please accept our sincere apologies for any inconvenience or disappointment caused. We hope that this issue can be resolved promptly.

Best wishes,


Customer Services Dept.
Smyths Toys Superstores

Are they just fobbing me off? Am I better off going through Sony?

There was a back and forth about this on this thread but it went way off topic. Contract is with the retailer, not the manufacturer (in short).

Markitron

petes wrote: »

There was a back and forth about this on this thread but it went way off topic. Contract is with the retailer, not the manufacturer (in short).

Right so I should go back to them and say Sony told me its your problem?

TitianGerm

Markitron wrote: »

Right so I should go back to them and say Sony told me its your problem?

Go back to them and tell them your contract is with them and say that under the Sale of Goods act they have to sort your problem.

akelly02

Markitron wrote: »

I genuinely consider that game to be one of the best launch titles of all time, and easily the best since Mario 64 at showing off a system's capabilities. They could have charged full price and it still would have been worth it.

its crazy the attention to detail in that game

they literally thought of everything.

lertsnim

Markitron wrote: »

So I got a reply from Smyths about my faulty PS5 controller:


Thank you for getting in touch.

I'm terribly sorry to hear of this issue with your purchase.

As your purchase was made over 30 days ago, please be advised to contact the manufacturer directly before attempting to return this item as they are best placed to assist you.

The manufacturer may be able to resolve this issue or if not they may give you a reference code which will make the issue of a return to us much easier.

You can contact the manufacturer directly on:

Supplier Contact Details: https://www.playstation.com/en-gb/get-help/contact-form/ Supplier Phone: ROI: 016917379, UK: 02035382665


Please accept our sincere apologies for any inconvenience or disappointment caused. We hope that this issue can be resolved promptly.

Best wishes,


Customer Services Dept.
Smyths Toys Superstores

Are they just fobbing me off? Am I better off going through Sony?

That is ridiculous. Retailers do themselves no favours with this bollocks. It is 100% Smyths issue to resolve.

RGARDINR

Only opened my 2nd controller that I bought found it really scabby of Sony not to include the charge wire with it as the price of the controller is very dear. Says on box included with PS5 console, no kidding but come on your controller ain't cheap either.

Markitron

RGARDINR wrote: »

Only opened my 2nd controller that I bought found it really scabby of Sony not to include the charge wire with it as the price of the controller is very dear. Says on box included with PS5 console, no kidding but come on your controller ain't cheap either.

Not that I am defending this practice, but I am fairly certain this has been standard for a while.

Personally I think this is a lot less ****ty than what MS do by not supplying a charger kit in the first place.

gerrybbadd

RGARDINR wrote: »

Only opened my 2nd controller that I bought found it really scabby of Sony not to include the charge wire with it as the price of the controller is very dear. Says on box included with PS5 console, no kidding but come on your controller ain't cheap either.

I don't think controllers have ever shipped with the wires though. Apart from the Dualshock 2

RGARDINR

gerrybbadd wrote: »

I don't think controllers have ever shipped with the wires though. Apart from the Dualshock 2

Ahhh right couldn't remember from ps4 thought it was just a new thing they done for ps5

blaa85

Markitron wrote: »

So I got a reply from Smyths about my faulty PS5 controller:


Thank you for getting in touch.

I'm terribly sorry to hear of this issue with your purchase.

As your purchase was made over 30 days ago, please be advised to contact the manufacturer directly before attempting to return this item as they are best placed to assist you.

The manufacturer may be able to resolve this issue or if not they may give you a reference code which will make the issue of a return to us much easier.

You can contact the manufacturer directly on:

Supplier Contact Details: https://www.playstation.com/en-gb/get-help/contact-form/ Supplier Phone: ROI: 016917379, UK: 02035382665


Please accept our sincere apologies for any inconvenience or disappointment caused. We hope that this issue can be resolved promptly.

Best wishes,


Customer Services Dept.
Smyths Toys Superstores

Are they just fobbing me off? Am I better off going through Sony?

Was the issue the R2 or L2 trigger spring snapped? R2 went on mine a few weeks ago. I got mine from gamestop, said they would take it in for repair when open, or I could go to sony direct. The gf and myself are addicted to zombies co op in COD, and didn't want to be out for a few weeks, so I ended up taking the spring out of a ps4 pro controller and popping it in. It does the job, just wasn't as tight as the original.

Bloody L2 went this morning so only checked on here today to see if anyone else was having issues. Ordered springs off eBay in case the other controller goes, but will drop in into gs once it's open.

Markitron

blaa85 wrote: »

Was the issue the R2 or L2 trigger spring snapped? R2 went on mine a few weeks ago. I got mine from gamestop, said they would take it in for repair when open, or I could go to sony direct. The gf and myself are addicted to zombies co op in COD, and didn't want to be out for a few weeks, so I ended up taking the spring out of a ps4 pro controller and popping it in. It does the job, just wasn't as tight as the original.

Bloody L2 went this morning so only checked on here today to see if anyone else was having issues. Ordered springs off eBay in case the other controller goes, but will drop in into gs once it's open.

It was the R2 trigger. Thing is it is mostly fine, it still works perfectly well, its just not as tight as the left trigger and its driving me mad. A lot of people probably wouldn't even care.

fixXxer

Couldnt find the official charge dock at all so got these instead in Currys online.

Dock is a little light weight, comes with a connector that clips in to the dualsense USB port. You then rest it on the dock to charge. Works fine, no complaints at all. There's another USB port on the back so you could plug another USB cable in and have another option for device charging.

Guy:Incognito

Staplor wrote: »

Anyone else getting error WS-116417-0 when they try to sign in to the PS Store, so annoying, no chance to even enter a password. System up to date, have tried a database rebuild, a factory reset, have reset the internet. Same issue over WiFi and ethernet cable.

Staplor wrote: »

Tried that, only other devices are a couple of old PS3s. Language was English US, so I changed that, no difference though.

Edit: so I can sign in on the PS5 my phone hotspot, then switch to the wifi to download something. Really strange.

Started getting this on the young lads ps5 last night out of the blue.

Any up to date fixes or solutions?


On Virgin media broadband , updated to 1 gig a couple of weeks ago, ps5 is connected via ethernet. Won't let him log in, giving the above error. Same when I connect it to the WiFi. But it will work if we tether from the phone.

Installed the PlayStation app on his tablet and that is giving an error when I try to log in on that.

Have another wireless access point in the house so I swapped around and tried working to that and connecting to that WiFi network and got the same issue.

Running the network test on the ps5 and it recognises that it's connected and has internet access. I can check for updates etc. Just get the error when trying to sign in to PSN.

Everything else, wired and WiFi , has internet and no issues.



Edit, just tried with his brothers PS4 downstairs and that won't let me sign in either. Same deal, has internet, won't sign in to the network.

Just been told a message popped up on the ps5 last night once saying that the ISP has blocked the psn or words to that effect. Is it likely to be a setting on the new router , even though it's been working the last couple of weeks?

HairySalmon

Guy:Incognito wrote: »

Started getting this on the young lads ps5 last night out of the blue.

Any up to date fixes or solutions?


On Virgin media broadband , updated to 1 gig a couple of weeks ago, ps5 is connected via ethernet. Won't let him log in, giving the above error. Same when I connect it to the WiFi. But it will work if we tether from the phone.

Installed the PlayStation app on his tablet and that is giving an error when I try to log in on that.

Have another wireless access point in the house so I swapped around and tried working to that and connecting to that WiFi network and got the same issue.

Running the network test on the ps5 and it recognises that it's connected and has internet access. I can check for updates etc. Just get the error when trying to sign in to PSN.

Everything else, wired and WiFi , has internet and no issues.



Edit, just tried with his brothers PS4 downstairs and that won't let me sign in either. Same deal, has internet, won't sign in to the network.

Just been told a message popped up on the ps5 last night once saying that the ISP has blocked the psn or words to that effect. Is it likely to be a setting on the new router , even though it's been working the last couple of weeks?

Same exact thing happened to me the day after I got the PS5. I’m also with Virgin. Had to get onto them to open certain ports. There’s a PS help page with the ones you need. Working perfectly since

Guy:Incognito

HairySalmon wrote: »

Same exact thing happened to me the day after I got the PS5. I’m also with Virgin. Had to get onto them to open certain ports. There’s a PS help page with the ones you need. Working perfectly since

Cheers. I'll have a look and see can I find the ports that need opening , if anyone has the link that'd be great.

Ill give virgin media a shout tomorrow .

I assume it can't be done myself by logging in to the router and has to be done from their end?

RedXIV

Guy:Incognito wrote: »

Cheers. I'll have a look and see can I find the ports that need opening , if anyone has the link that'd be great.

Ill give virgin media a shout tomorrow .

I assume it can't be done myself by logging in to the router and has to be done from their end?

Ports you need are in this link

Unlikely you can do it yourself, Virgin have all the fun stuff locked down in their routers

Guy:Incognito

Got on to VM on the WhatsApp chat this morning (after 4 attempts and getting messages back saying they are only open from 9-6. The 4 attempts were at 8:45 , 9:10, 9:30 and 10:15)

I'm in work so trying to keep an eye on the phone, asked about getting the ports opened in the original message and they came back with this reply so I figured I'd give it the 24 hours and see do I have access to do the port forwarding myself in case it became useful in the future.

"Thank you for the information, xxxxxx. I will request that the IPv settings of your modem to be changed on Ipv4 which is a requirement for you to be able to do port forwarding in your modem. Please reset your modem after 24 hours for the change to take effect. To do this, press and hold the RESET button on the back of the modem for 60 seconds. The reset can take up to 15 minutes to complete. Once you factory reset your modem, your Wi-Fi name and password will change to default settings. Do you have other queries?


I've never done it before and they didn't ask if I wanted to do it or would be able to do it myself. Presumably it's handy enough? Though I won't hold my breath that the option will be there when I check.

petes

Bit of a pain in the hole that!!

DaveyDave

I had to get them to change from IPv6 to IPv4 so I could forward ports for my CCTV. Did the whole 60 second reset and it did the job but a pain having to contact them for basic options.

madmoe

Hi all,
Need to fully reset my PS5, never had a PS4 so what is involved? I have PS + so will all my game saves be automatically in the cloud?

Thanks,
M

F1ngers

madmoe wrote: »

Hi all,
Need to fully reset my PS5, never had a PS4 so what is involved? I have PS + so will all my game saves be automatically in the cloud?

Thanks,
M

Should be, assuming you don't gameshare.

Not sure if you have to enable it 1st.

madmoe

F1ngers wrote: »

Should be, assuming you don't gameshare.

Not sure if you have to enable it 1st.

I don't gameshare at the moment.

nullObjects

Did anyone who ordered from amazon get a code for a discount on playstation plus?

"Congratulations! Your PlayStation console order entitles you to 25% off PlayStation Plus (12 Months). "

TitianGerm

nullObjects wrote: »

Did anyone who ordered from amazon get a code for a discount on playstation plus?

"Congratulations! Your PlayStation console order entitles you to 25% off PlayStation Plus (12 Months). "

Its only off the UK Plus code though.