Amazon

NewbridgeIR · 12-08-2023 7:42pm

The worst thing about Amazon is packaging inconsistency.

Fragile BD sets and LPs with minimal protection so arriving with dents and scuffs.

Socks in a box within a box along with padding.

Discodog · 13-08-2023 2:44pm

Do possible customs charges always show up on checkout ? I want to order a refurb PC that's not fulfilled by Amazon but no extra charges show on checkout.

Cookiee · 13-08-2023 3:22pm

https://www.boards.ie/discussion/comment/120972611#Comment_120972611

If it's not sold by or shipped by Amazon, then it's likely custom charges will come on delivery and not at the checkout, you'll get a notice from an post when they have it about charges etc, typically

Discodog · 13-08-2023 5:43pm

https://www.boards.ie/discussion/comment/120972757#Comment_120972757

I just messaged the seller & they say the charges are paid by Amazon. So I guess I can get a refund if charged as Amazon told me to contact the seller :)

Jnealon · 17-08-2023 12:06pm

One for the VAT registered Amazon users.

Ordered from Amazon.de, item sold by Amazon. At the checkout the total is €100 ex vat and so is the confirmation email.

Roll on a couple of months and I check my statement to find that they took €123.

Checked a few other orders against my statements and they mostly line up, ex vat amount is what was charged to my card.

I had this issue once last year and they refunded me but this time around they flat out refused to entertain me.

Has anyone had this before and is there any way to spot it beforehand

I will claim this back on my next return so no big deal but it's just one to keep an eye on

kirk. · 17-08-2023 12:26pm

https://www.boards.ie/discussion/comment/120973355#Comment_120973355

I wouldn't believe them

brio09 · 22-08-2023 10:42am

(for those who use Amazon + Prime + UK) Have you also experienced a drop in the returns convenience with Amazon UK over the last several months?

Before, returns were free and Amazon had prepaid for the returns.

First, they stopped making returns pre-paid. we had to get it reimbursed by scanning and sending the receipt.

Now, since last month, they have charged us postage for the returns.

I am surprised this is happening even for Amazon Prime members (anecdotally just looking at me).

I still find the same items on harvey norman, currys, etc. to be more expensive than amazon UK, but it sucks to not have this benefit that Amazon Prime membership gave for such a long time.

Have you experienced this? Have you changed your shopping habits?

muffler · 22-08-2023 11:52am

I had 2 returns in the last few weeks. First return cost 12.50 which was refunded by Amazon. The other was a pre paid label so didn't cost me anything either. I think you have to look and see who the seller is and if third party what their returns policy is.

kirk. · 22-08-2023 12:04pm

I'm more careful what I buy , don't want the hassle of a return now

They're still doing refunds without returning items if you're lucky

NewbridgeIR · 22-08-2023 7:21pm

https://www.boards.ie/discussion/comment/121011000#Comment_121011000

Depends on circumstances

I never return for change of mind but I have heard they're getting stricter on these.

I will seek a replacement if item is cosmetically damaged. This is always caused by poor packaging - and in such instances, Amazon will supply a prepaid label or may even let you keep the damaged item.

If there's no replacement (item sold out), I'll ask for a partial refund which is usually forthcoming.

brio09 · 22-08-2023 7:28pm

https://www.boards.ie/discussion/comment/121013412#Comment_121013412

got it, thanks for sharing. I haven't yet faced any damaged packages or items. will be prompt on reporting them next time.

brio09 · 22-08-2023 7:33pm

https://www.boards.ie/discussion/comment/121011350#Comment_121011350

yeah that refund without return seems to have reduced a lot too for me. that was always good

brio09 · 22-08-2023 7:34pm

https://www.boards.ie/discussion/comment/121011279#Comment_121011279

where do i find return policy of third party sellers? I usually end up on amazon's return policy page when i click on an item that is shipped via amazon prime 1 or 2 day delivery (https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7) and that is vague

muffler · 22-08-2023 7:46pm

https://www.boards.ie/discussion/comment/121013470#Comment_121013470

This is just an example of a third party returns policy - look over to the right of the page and click on "returns".

NewbridgeIR · 22-08-2023 11:31pm

https://www.boards.ie/discussion/comment/121013439#Comment_121013439

Their packaging is bizarre sometimes.

I primarily buy vinyl, CD box sets, Blu Ray box sets. It's rare that a disc will be damaged but if the corners of the sleeve are all dented / bashed due to crap packaging, then it really annoys me. A couple of times, there was no packaging - just a shrinkwrap and sticker with my address on it. It beggars belief that an Amazon staff member could think this is acceptable. Then you buy a few pairs of sports socks and they're packed in a box inside another box with protective paper stuffed in for good measure.

Amazon US is the worst though. They have stopped using cardboard boxes for overseas orders so everything is shipped in a jiffy bag so dents and scuffs are inevitable.

brio09 · 23-08-2023 8:41am

https://www.boards.ie/discussion/comment/121013507#Comment_121013507

Ah yes. This is misleading though. because although you might get a full refund on the item, but it is not clear whether postage is paid for. E.g. on https://www.amazon.co.uk/dp/B07VMXG354?psc=1&ref=ppx_yo2ov_dt_b_product_details it says the same but amazon tells me I need to pay the postage and I wouldn't be refunded it. Or I pay GBP 9 for the postage. so I get GBP 2 back.

Tork · 01-09-2023 11:38am

Does anybody know if Amazon plans to set up lockers here? I'm a Prime customer and the service has definitely deteriorated. Orders are arriving much later in the day then they used to, and sometimes not at all. As I type, I'm waiting for an order which was meant to arrive yesterday but never did. It's out for delivery now but chances are, it won't get here until near 9:00. They used to be delivered around lunchtime or the early afternoon at the latest.

ohnonotgmail · 01-09-2023 11:48am

https://www.boards.ie/discussion/comment/121055367#Comment_121055367

I had the exact same issue with an order yesterday. It said all day that it would be delivered before 9PM. it was never down as out for delivery. I dont think it was even in the country. Any other orders i've had recently have come towards the end of the day as well

Tork · 01-09-2023 12:13pm

Yep, that's exactly what happened with my order. Yesterday's sole update was at 6:37 a.m. Initiated customs clearance process (Swords). Then at 1:10 a.m. this morning, Package arrived at the final delivery station (Dublin). Even though it has been out for delivery since before 11 this morning, I'm not banking on anybody showing up for hours yet.

The Continental Op · 01-09-2023 12:28pm

https://www.boards.ie/discussion/comment/121055411#Comment_121055411

I don't get that to often maybe 1 in twenty deliveries but it happens. Annoying when I go out to see the postman and ask him where the Amazon parcel is get nothing and then come back in and see under the full delivery info that it was never out for delivery.

Tork · 01-09-2023 12:36pm

These are deliveries that come in Amazon's own van.

Tork · 01-09-2023 1:38pm

My package has just arrived, earlier than I expected it to. I didn't know it was on its way because there were no notifications on the app. I see it has been marked as delivered and my guess is that the driver is under a lot of pressure. I'm happy that I have my item but it's still a day late and with poor tracking.

This is where some Amazon lockers would be a godsend. There isn't always somebody at home here (there's just me and OH) and when there's nobody to take in a parcel, it can go anywhere. Random neighbours (and I mean random - they don't always say where the package has gone) or boxes being left on the doorstep. Neither of these are good. Prime, when it worked properly, was a godsend because you could order items on a certain day and make sure there'd be someone home to take them in. The Prime delivery service has definitely deteriorated, which makes me wish they had lockers as an option.