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Virgin Media Broadband - Price Increase - Break Contract

Seapoint

Just got this email which makes me happy!!

CONTRACT CHANGE
Hello Redacted
The price of your broadband is going up in 2020
We're getting in touch to let you know that from 1st January 2020 the price of your broadband will increase by €3.50 a month.

To help you understand what this means FAQ's are available at virginmedia.ie/change.
Calls to Non Geographic numbers will become part of your home phone bundle
Following a regulatory change, calls to some Non Geographic numbers (those beginning with 1850, 1890, 0818 and 076) will become part of your inclusive home phone minutes. Currently calls to these numbers are not included in your home phone bundle. Out of bundle charges for calls to 1850 numbers will also change.

For more information on these changes and how to get in touch if you've got questions visit virginmedia.ie/nongeo. This change will take effect on 28th November 2019.
So what happens next?
We really hope that you’ll continue to enjoy your Virgin Media package, however, you can change or cancel your service because of the broadband price change by giving us 30 days notice. You can do this without penalty any time before your effective date of January 12th 2020. Simply call us on 1908 and a member of our team will be happy to help you.
The information in this communication is correct as of August 27th 2019 so if you have made any changes to your account since this date, this may no longer be relevant for you.

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shardylan

Aquos76 wrote: »

VM just offered me 6 months half price on BB, so 2 months half price @€;59 rate and 4 months on new price of €62.50 then the remaining 6 months at full price of €62.50. In the past few years I’ve had 2 9 months half price and 2 6 months half price offers, he 100% guaranteed me that I won’t get another 9 months deal, especially as I’ve only got phone and BB.

My predicament now is Siro is currently being installed in my area but I’m not sure how long it will be before it’s live, also, we are heavy users with a few months over the 1000gb usage. Apparently eir and Vodafone impose restrictions and possible changes when you exceed their limits.

For the minute I’ve asked him to leave a note on my account with the 6 month offer while I consider my options.

I only have bb /phone and had same issue . I told them when I called first time if they wouldn’t give me 9mths I would cancel which I did . A week later I got a call offering me 6 which I declined she said hang on and within 1 min she came back with 9mths . Stand your ground even until day of cancellation you’ll get 9mths
I pay €29 for 9mths then €58 for last 3

Mrcaramelchoc

Aquos76 wrote: »

No, the deal they offered me is better,

€29.50 x 2 = €59
€31.25 x 4 = €125
€62.50 x 6 = €375

Total €559

Your offer,

€47 x 9 = €423
€62.50 x 3 =€ 187.50

Total €610.50

Yea sorry my maths were out.the offer i got from vodafone comes to 480 for the year so im going with that.

ted1

okidoki987 wrote: »

Website is currently down while they prepare for "exciting things are on the way".
not sure if it's broadband only but this was in the papers,
"Tomorrow, the company is expected to launch a revamped TV service
based on a new set-top box".

Response to GoMo and eir ðŸ“º

irishgeo

Aquos76 wrote: »

VM just offered me 6 months half price on BB, so 2 months half price @€;59 rate and 4 months on new price of €62.50 then the remaining 6 months at full price of €62.50. In the past few years I’ve had 2 9 months half price and 2 6 months half price offers, he 100% guaranteed me that I won’t get another 9 months deal, especially as I’ve only got phone and BB.

My predicament now is Siro is currently being installed in my area but I’m not sure how long it will be before it’s live, also, we are heavy users with a few months over the 1000gb usage. Apparently eir and Vodafone impose restrictions and possible changes when you exceed their limits.

For the minute I’ve asked him to leave a note on my account with the 6 month offer while I consider my options.

siro takes ages to go live after install. I still cant get it and its installed months ago. pretty happy with virgin for the moment.

Smiles35

Yggr of Asgard wrote: »

Wait a while, Eir TV with Apple 4K TV box is on the way, maybe that is better for you.

How are Eir getting deals with Apple? Horrible company clawing away respect and money.

Brego888

Mrcaramelchoc wrote: »

Yea sorry my maths were out.the offer i got from vodafone comes to 480 for the year so im going with that.

How is Vodafones broadband piped in? Phoneline or cable?

Roberto_gas

Mrcaramelchoc wrote:

vm offered me 47 a month for 9 months and the 62.50 a month after that.12 month contract.i said no and cancelled im going to vodafone.

Same here

Roberto_gas

Brego888 wrote:

How is Vodafones broadband piped in? Phoneline or cable?

Phone line

baldbear

Aquos76 wrote: »

No, the deal they offered me is better,

€29.50 x 2 = €59
€31.25 x 4 = €125
€62.50 x 6 = €375

Total €559

Your offer,

€47 x 9 = €423
€62.50 x 3 =€ 187.50

Total €610.50

How many calls did that take?
In April I could only manage €15 off for 6 months. Broadband only. Rang 3 to times. Got the usual spiel. You got the half price offer before bla bla.

awec

Brego888 wrote: »

How is Vodafones broadband piped in? Phoneline or cable?

It depends which version of Vodafone broadband you end up with. It can either be phone line, or the new Siro installation.

Anything that comes in via a phone line will provide worse service than Virgin for certain.

I'm on Virgin's 30 day contract, no news here of any price increase yet...

Slippin Jimmy

shardylan wrote: »

I only have bb /phone and had same issue . I told them when I called first time if they wouldn’t give me 9mths I would cancel which I did . A week later I got a call offering me 6 which I declined she said hang on and within 1 min she came back with 9mths . Stand your ground even until day of cancellation you’ll get 9mths
I pay €29 for 9mths then €58 for last 3

I'm paying a similar price. What is your broadband speed?

Tar.Aldarion

Must call and cancel or get a deal all right, cheers.

baldbear

Vodafone price looks very good now compared to Virgin. Whats peoples experience with Vodafone?

tom1ie

If Siro is not available in your area, you are basically stuck with virgin media with regards to speed and reliability, would I be correct in saying this?

jeffk

tom1ie wrote: »

If Siro is not available in your area, you are basically stuck with virgin media with regards to speed and reliability, would I be correct in saying this?

Yes

I have a choice of 500 from Virgin or 100 or much less in real world from rest :mad:

tom1ie

jeffk wrote: »

Yes

I have a choice of 500 from Virgin or 100 or much less in real world from rest :mad:

Right, so in other words there is no bargaining leverage to use at the moment.
Although I’ll admit I’m on a half price package at the moment with virgin but I only got that after about 6 phone calls and threatening that I was willing to accept a lower speed for a lower price, which I’m not really willing to accept.
I’m not sure if this tactic is going to work again.

jeffk

tom1ie wrote: »

Right, so in other words there is no bargaining leverage to use at the moment.
Although I’ll admit I’m on a half price package at the moment with virgin but I only got that after about 6 phone calls and threatening that I was willing to accept a lower speed for a lower price, which I’m not really willing to accept.
I’m not sure if this tactic is going to work again.

No there isnt, but the last time I called they almost cut me off a threw an offer at me

Worse case you get 3 months off, better than nothing as the saying goes

awec

tom1ie wrote: »

If Siro is not available in your area, you are basically stuck with virgin media with regards to speed and reliability, would I be correct in saying this?

The best providers are Virgin, Siro and probably Eir FTTH.

Anything that comes through a phone line will be a lot worse than Virgin. That includes most of the packages at Vodafone, Sky, Eir etc etc.

captainshamroc

Smiles35 wrote: »

How are Eir getting deals with Apple? Horrible company clawing away respect and money.

Which one?
:mad:

I am getting slow speeds with Virgin fairly regularly. Anyone got them to reduce price based on that?
I don't have fibre option unfortunately so cancelling is an empty threat.

shardylan

Slippin Jimmy wrote: »

I'm paying a similar price. What is your broadband speed?

I’m on limitless 240mb

baldbear

shardylan wrote: »

I’m on limitless 240mb

I said I would cancel the last time . And they never rang me back

Mrcaramelchoc

If i go with vodafone which i intend to do in 12 months if i decide to go back to virgin.am i Considered a new customer?ie will i be able to get new customer offers?

okidoki987

Someone I know worked for VM call centre (not for long as she couldn't put up with all the complaining!) and she said they read the comments on this site all the time.
So when people say they will cancel and then cancel the cancellation, VM still have the same number of customers so there's no need for them to increase the offers.
It's only when people do actually leave in numbers, will they start to improve their retain offers.

Slippin Jimmy

Called up to see would they increase my speed for free. It was a no go. Currently on 240mb at 29.50 for 9 months.

breeno

Slightly off-topic but I ordered Eir earlier this year and told them I used to have a phone line and it was torn out during a renovation. They said no problem, we'll install a new one. KN engineer came out and couldn't locate the original cable so said he couldn't do anything and Eir would have to send a team out to dig up the road etc to feed a new line in but when I rang Eir they said they wouldn't so I had to cancel the order.

How do I go about getting a new line into an existing house? I spoke to Eir sales and got a young guy who just kept saying 'yea no bother, we'll install the new line wtihin 3 days' but he wasn't listening to or appreciating the actual details - would have thought opening the road etc wouldn't be turned aroudnd that quickly.

Appreciate any help as I hate being tied to Virgin as my only option and would love to break my contract and move to Eir for Apple TV. Thanks guys,sorry for the essay :eek:

Ush1

Slippin Jimmy wrote: »

Called up to see would they increase my speed for free. It was a no go. Currently on 240mb at 29.50 for 9 months.

That's a great price you're on.

Kintarō Hattori

Hey Folks,

I have multiple camera's around the house with the likes of a single Nest camera taking around 300 Gbps per month so have stuck with Virgin seeing as there's no actual cap on my plan. Add in Netflix, web players and so on and I'd be well over most caps. I can get SIRO in my area but looking at the likes of Digiweb it's capped, Vodafone doesn't seem to have the best rep, no do Eir. Is there anything better or is it a case of just sticking with VM, perhaps trying to haggle a deal out of them on the basis that I'd be leaving.

Actually I just checked my consumption over the last few months and it's well under the 1TB cap. What's Digiweb and their Fritz modem like does anyone know?

shardylan

baldbear wrote: »

I said I would cancel the last time . And they never rang me back

If they don’t I’d ring them the day before and see what they offer .

iwantthat

I rang them for cancellation and so she gave me some discount which would make my yearly contract at 915 euros. I told her i can sign up with vodafone and get all the same for only 510 euro per year. She came back and offerred a new deal totallying 512 euro per year. I signed up for another year again... happy days.

Irish Kev

deep1 wrote: »

Doesn’t sky have 200€ once off fee?

I was not aware of this. Will check it out