VF PAYG "Data User Plan" 15Gb/unlimited calls/texts €20/28 days

Ha Long Bay

tdonegan1990 wrote: »

No sign of sim card from post man this morning. Would it be sent out via courier?

Mine was delivered by Nightline and had to be signed for.

tdonegan1990

john4321 wrote: »

Mine was delivered by Nightline and had to be signed for.

Oh so there's still hope. I would of thought courier's would only be used for handset's being sent out. Anyway of tracking it?

Ha Long Bay

tdonegan1990 wrote: »

Oh so there's still hope. I would of thought courier's would only be used for handset's being sent out. Anyway of tracking it?

Im not sure if Vodafone CS can provide a tracking number. In my case I signed up around 5pm and had the sim delivered by Nightline at 7am the next morning.

IrishHomer

Update, I just got through to the normal Irish helpline and staff were very helpful. They activated the data user offer and added some credit for me . She said probably takes 24hrs to kick in and she got me set up for logging into online account and via the my Vodafone app.

I'm happy enough to give this time and see how it goes

corks finest

john4321 wrote: »

Mine was delivered by Nightline and had to be signed for.

Same

tdonegan1990

Still no sign of nightline. Looks like it will be Monday by the time the sim arrives.

Update. Nighline just showed up. Happy days!

tdonegan1990

Didn't have to sign for it. So how do VF know to start the port? Should I put the sim into my phone?

deep1

tdonegan1990 wrote: »

Didn't have to sign for it. So how do VF know to start the port? Should I put the sim into my phone?

They know once it was delivered and you will get sms around this evening to let you know port is in process and then wait for signal to drop, don't put sim before that.

honda boi

tdonegan1990 wrote: »

Didn't have to sign for it. So how do VF know to start the port? Should I put the sim into my phone?

I popped the sim in straight away.
And number was ported straight away and working.

vigos

Just ported over to vodafone today, do I have to request this plan or will it appear after a couple of days in the Vodafone app? Sorry if this has been asked already...

IrishHomer

Wow delighted,

I just received €20 free credit

When I called this morning to activate the offer they said would add me some free credit to keep me going wasn't expecting €20

Ah-Watch

vigos wrote: »

Just ported over to vodafone today, do I have to request this plan or will it appear after a couple of days in the Vodafone app? Sorry if this has been asked already...

It has to be done through the sales line only. If you haven't ordered it through the sales line your completely out of luck

vigos

Ah-Watch wrote: »

It has to be done through the sales line only. If you haven't ordered it through the sales line your completely out of luck

ok so otherwise I'm looking at porting to another provider and then back again right?

deep1

IrishHomer wrote: »

Wow delighted,

I just received €20 free credit

When I called this morning to activate the offer they said would add me some free credit to keep me going wasn't expecting €20

Yeah this is for 1 month free, means your offer is activated it seems.
If you check app should show student offer now.

ExcaliburRisen

So it's been 2 weeks since I rang to sign up for this offer (received SIM a couple of days later). Still no text to say that I can put in the VF sim. I rang the same number today and asked why no text. They transferred me to Customer care team who explained there was an issue with the registration due to the fact that I am currently on a 30 day SIM only plan with Virgin.
Apparently this is considered a Bill Pay account and according to VF guy a Bill Pay account on another Network must be transferred/ported to a Bill Pay account on VF. I explained that I did not want a Bill pay that I wanted the Data User PAYG plan.
He said I should go into a VF store and sign up for a VF billpay and then request immediately to be put on the PAYG plan.
However I think it's been mentioned in this thread that the Data User plan is not visible to the VF in-store staff.

Anyone else here ported to this offier from the Virgin 30 day SIM only plan?

Ah-Watch

ExcaliburRisen wrote: »

So it's been 2 weeks since I rang to sign up for this offer (received SIM a couple of days later). Still no text to say that I can put in the VF sim. I rang the same number today and asked why no text. They transferred me to Customer care team who explained there was an issue with the registration due to the fact that I am currently on a 30 day SIM only plan with Virgin.
Apparently this is considered a Bill Pay account and according to VF guy a Bill Pay account on another Network must be transferred/ported to a Bill Pay account on VF. I explained that I did not want a Bill pay that I wanted the Data User PAYG plan.
He said I should go into a VF store and sign up for a VF billpay and then request immediately to be put on the PAYG plan.
However I think it's been mentioned in this thread that the Data User plan is not visible to the VF in-store staff.

Anyone else here ported to this offier from the Virgin 30 day SIM only plan?

What he said is half right. The 30 days is a bill pay plan from Virgin not a PAYG account so you'd have to reorder your sim with Vodafone (I wouldnt mention having done this already) and tell them you're moving from Bill PAy on Virgin. You can of course port from a Bill Pay to a PAYG, thats where he's wrong. Going instore is the incorrect process and they can't help. I advise you NOT to do this instore. You'll need your account number from Virgin to be able to port to Vodafone so you'll neeed to have that ready

corks finest

ExcaliburRisen wrote: »

So it's been 2 weeks since I rang to sign up for this offer (received SIM a couple of days later). Still no text to say that I can put in the VF sim. I rang the same number today and asked why no text. They transferred me to Customer care team who explained there was an issue with the registration due to the fact that I am currently on a 30 day SIM only plan with Virgin.
Apparently this is considered a Bill Pay account and according to VF guy a Bill Pay account on another Network must be transferred/ported to a Bill Pay account on VF. I explained that I did not want a Bill pay that I wanted the Data User PAYG plan.
He said I should go into a VF store and sign up for a VF billpay and then request immediately to be put on the PAYG plan.
However I think it's been mentioned in this thread that the Data User plan is not visible to the VF in-store staff.

Anyone else here ported to this offier from the Virgin 30 day SIM only plan?

U should have put it in straight away,do it, leave it in

Ah-Watch

vigos wrote: »

ok so otherwise I'm looking at porting to another provider and then back again right?

Correct. Port back out and in again!

tdonegan1990

So my port has gone threw. I'm now on the VF network. Should I ring VF to get the plan activated?

CJmasgrande

deep1 wrote: »

Yeah this is for 1 month free, means your offer is activated it seems.
If you check app should show student offer now.

Wow correct it states "student offer" ha ha

ExcaliburRisen

Ah-Watch wrote: »

What he said is half right. The 30 days is a bill pay plan from Virgin not a PAYG account so you'd have to reorder your sim with Vodafone (I wouldnt mention having done this already) and tell them you're moving from Bill PAy on Virgin. You can of course port from a Bill Pay to a PAYG, thats where he's wrong. Going instore is the incorrect process and they can't help. I advise you NOT to do this instore. You'll need your account number from Virgin to be able to port to Vodafone so you'll neeed to have that ready

corks finest wrote: »

U should have put it in straight away,do it, leave it in

So, just to be clear. Do I ring the 1800 number again and ask again for this offer but confirm that it's porting from Virgin Bill Pay OR can I just put in the current VF sim I received?
If I put in the VF sim what's the next step?

Thanks

corks finest

ExcaliburRisen wrote: »

So, just to be clear. Do I ring the 1800 number again and ask again for this offer but confirm that it's porting from Virgin Bill Pay OR can I just put in the current VF sim I received?
If I put in the VF sim what's the next step?

Thanks

AFAIK once u receive sim from VF you're good to go,put it in,and wait till your current network goes down,then you're on the VF network,bingo,takes a few days

CJmasgrande

corks finest wrote: »

AFAIK once u receive sim from VF you're good to go,put it in,and wait till your current network goes down,then you're on the VF network,bingo,takes a few days

Mine automatically happened within a couple of hours of signing with courier for the new sim.

VF had told me it would activate approximately 4 hours after i took possession of the sim.

I also received a text moments before and then after it was changed over.

corks finest

CJmasgrande wrote: »

Mine automatically happened within a couple of hours of signing with courier for the new sim.

VF had told me it would activate approximately 4 hours after i took possession of the sim.

I also received a text moments before and then after it was changed over.

Happy days,I didn't get up n running for a few days,and until I did they gave me a lash of data,and 200 calls etc

Ah-Watch

corks finest wrote: »

AFAIK once u receive sim from VF you're good to go,put it in,and wait till your current network goes down,then you're on the VF network,bingo,takes a few days

Sorry to correct corksfinest but this is incorrect. He’ll need to call the 1800 number and request it again. It will not go through without his account number. The Vodafone rep must specify whether it’s a prepaid number or a post paid number when submitting the port request as well as enter the Virgin account number to port the number. Without this information the port will not going through and it extremely likely that this is why the port hasn’t completed after 2 weeks

corks finest

Ah-Watch wrote: »

Sorry to correct corksfinest but this is incorrect. He’ll need to call the 1800 number and request it again. It will not go through without his account number. The Vodafone rep must specify whether it’s a prepaid number or a post paid number when submitting the port request as well as enter the Virgin account number to port the number. Without this information the port will not going through and it extremely likely that this is why the port hasn’t completed after 2 weeks

Sorry thought all the pre stuff was sorted,and he just didn't put his Sim etc,I was in a different situation,as in they rang me first,then I rang back and waited a few days for sim etc,mea culpa buddy

tdonegan1990

Issue I'm having is that I cant check my remaining minutes/texts or data online or by app because when I login it brings up my old bill pay plan details.
So I can't tell when the "data user plan" will be active! Is there another way of knowing its been applied without checking via app or online?

Ah-Watch

tdonegan1990 wrote: »

Issue I'm having is that I cant check my remaining minutes/texts or data online or by app because when I login it brings up my old bill pay plan details.
So I can't tell when the "data user plan" will be active! Is there another way of knowing its been applied without checking via app or online?

All good @corksfinest.

Delete the app, power cycle your phone then re download the app- you should be okay then hopefully. Their app and website is so slow to update since they updated them recently.

tdonegan1990

Ah-Watch wrote: »

All good @corksfinest.

Delete the app, power cycle your phone then re download the app- you should be okay then hopefully. Their app and website is so slow to update since they updated them recently.

Done all the above. No joy.
Will they text me to say plan is active or should I top up by E20 now?

ExcaliburRisen

Ah-Watch wrote: »

Sorry to correct corksfinest but this is incorrect. He’ll need to call the 1800 number and request it again. It will not go through without his account number. The Vodafone rep must specify whether it’s a prepaid number or a post paid number when submitting the port request as well as enter the Virgin account number to port the number. Without this information the port will not going through and it extremely likely that this is why the port hasn’t completed after 2 weeks

corks finest wrote: »

Sorry thought all the pre stuff was sorted,and he just didn't put his Sim etc,I was in a different situation,as in they rang me first,then I rang back and waited a few days for sim etc,mea culpa buddy

Thanks guys. I'll give the 1800 number a call again and hope they submit the port request correctly this time.