Go-Ahead Dublin City Routes - Updates and Discussion

Dravokivich · 08-10-2018 11:33AM

BonnieSituation wrote: »

Just reading I've the last pages there about GAI.

Why wouldn't the RTPI not work with say, the transferred routes? Different transponders?

Never would have thought that that would have been an issue. Then again...

As CatInABox suggested, it could be something very simple. Such as an unidentified as a firewall change. But there's no point spit balling it.

I've a few friends who work in Public Services and the IT dept isn't some kid who learned how to change fonts in CSS.

MJohnston · 08-10-2018 11:37AM

BonnieSituation wrote: »

Hmmm

If companies literally bursting at the seams with best-in-the-world software engineers - companies like Apple, Microsoft, Google, Facebook - can't deploy software updates without encountering sometimes catastrophic issues (Apple Watch has just broken for people in Australia because of a Daylight Savings issue, Microsoft had to pull the latest Windows 10 update because it was deleting some users documents, etc) it's no surprise to me that something like this will have a few bugs too.

The main problem is that companies like DB/NTA/GA will basically never have in-house technology employees (because they'd be twiddling their thumbs most of the time), so they don't have anyone around who can tell them just how long it can take to properly prepare for software changes. Thus they will go seeking their contractor's assistance far too late in the process.

end of the road · 08-10-2018 11:38AM

devnull wrote: »

The idea that services operated by DB that are held up in traffic will suddenly not encounter any traffic when they go to Go-Ahead is fantasy land stuff, the only thing that is going to help with traffic is modal shift and the infrastructure element of BusConnects, to blame operators for traffic is ridiculous.

while we know that changing routes to other operators won't make traffic issues go away, the other poster is talking about the "privatize it ra ra" brigade who don't understand that these issues will effect all operators from time to time, who think they only effect dublin bus and it's because they are state owned and run and have a number of different trade unions working within them dispite the fact that private companies also have unions.

L1011 · 08-10-2018 12:01PM

MJohnston wrote: »

If companies literally bursting at the seams with best-in-the-world software engineers - companies like Apple, Microsoft, Google, Facebook - can't deploy software updates without encountering sometimes catastrophic issues (Apple Watch has just broken for people in Australia because of a Daylight Savings issue, Microsoft had to pull the latest Windows 10 update because it was deleting some users documents, etc) it's no surprise to me that something like this will have a few bugs too.

The main problem is that companies like DB/NTA/GA will basically never have in-house technology employees (because they'd be twiddling their thumbs most of the time), so they don't have anyone around who can tell them just how long it can take to properly prepare for software changes. Thus they will go seeking their contractor's assistance far too late in the process.

DB have in-house IT staff but most stuff is either managed by CIE Group or by individual software vendors.

bg07 · 08-10-2018 12:16PM

There has been no RTPI for the new 175 go ahead route since it launched a month ago so it is not like this issue just appeared yesterday morning. It's unforgivable that the NTA haven't managed to fix it by now. It does not bode well for the bus connects project if they can not get relatively straight forward things organised.

devnull · 08-10-2018 12:17PM

bg07 wrote: »

There has been no RTPI for the new 175 go ahead route since it launched a month ago so it is not like this issue just appeared yesterday morning. It's unforgivable that the NTA haven't managed to fix it by now. It does not bode well for the bus connects project if they can not get relatively straight forward things organised.

Was working for me last week.

Qrt · 08-10-2018 12:27PM

devnull wrote: »

Was working for me last week.

Same here, I still think it might be a bit iffy though. I've not properly tried it.

bg07 · 08-10-2018 12:36PM

devnull wrote: »

Was working for me last week.

Perhaps, but I checked for times on the realtime app a good few times over the last few weeks and while it would displayed the route stops I have never seen it display a time for a 175. It definitely isn't working right.

Qrt · 08-10-2018 02:32PM

bg07 wrote: »

Perhaps, but I checked for times on the realtime app a good few times over the last few weeks and while it would displayed the route stops I have never seen it display a time for a 175. It definitely isn't working right.

It's not working ATM.

CatInABox · 08-10-2018 02:57PM

https://twitter.com/TFIupdates/status/1049294357923344384

https://twitter.com/TFIupdates/status/1049294586886152192

As expected, an IT issue. Sorted tomorrow.

MJohnston · 08-10-2018 03:06PM

Calling it an "IT" issue tells you all you need to know about the lack of software developers at those companies. Nobody in tech ever calls it "IT".

CatInABox · 08-10-2018 03:24PM

MJohnston wrote: »

Calling it an "IT" issue tells you all you need to know about the lack of software developers at those companies. Nobody in tech ever calls it "IT".

In fairness, the social media person might not be a tech person.

Stephen15 · 08-10-2018 04:37PM

CatInABox wrote: »

As expected, an IT issue. Sorted tomorrow.

Hopefully

Dravokivich · 08-10-2018 04:44PM

MJohnston wrote: »

Calling it an "IT" issue tells you all you need to know about the lack of software developers at those companies. Nobody in tech ever calls it "IT".

We don't?

Stephen15 · 08-10-2018 04:53PM

Dublin Bus have updated their website to acknowledge that certain routes have moved to Go-Ahead. Bit late now might probably have only posted it now after all the angry reaction on Twitter and people asking "where's my 75 or my 63". They should also take the time to inform us about the 111, 184 and 185 changing to avoid a repeat.

LuckyLloyd · 08-10-2018 05:12PM

Stephen15 wrote: »

Dublin Bus have updated their website to acknowledge that certain routes have moved to Go-Ahead. Bit late now might probably have only posted it now after all the angry reaction on Twitter and people asking "where's my 75 or my 63". They should also take the time to inform us about the 111, 184 and 185 changing to avoid a repeat.

Or the NTA should publicize this stuff they control and run properly? And round and round we go...

bk · 08-10-2018 05:27PM

LuckyLloyd wrote: »

Or the NTA should publicize this stuff they control and run properly? And round and round we go...

You mean the information that is right their in big bold on the front page of https://www.transportforireland.ie and which links to the following detailed explanation:

https://www.transportforireland.ie/go-ahead-ireland/

MJohnston · 08-10-2018 06:21PM

Dravokivich wrote: »

We don't?

IT is, in my experience, largely used to specifically describe helpdesks and the teams that take care of internal software admin and hardware for personnel. So yeah, most people in tech say that they work "in tech".

I'd imagine the problem here is very unlikely to be anything to do with that.

vectorvictor · 08-10-2018 07:16PM

MJohnston wrote: »

IT is, in my experience, largely used to specifically describe helpdesks and the teams that take care of internal software admin and hardware for personnel. So yeah, most people in tech say that they work "in tech".
.

Think you've gone off on your own little tangent here trying to convince yourself that the statement you made makes sense.

People who work in IT either say they work in IT or specifically describe their function i.e. "I'm a php developer"

You've just made up a load of nonsense with your "in tech"

MJohnston · 08-10-2018 07:58PM

vectorvictor wrote: »

Think you've gone off on your own little tangent here trying to convince yourself that the statement you made makes sense.

People who work in IT either say they work in IT or specifically describe their function i.e. "I'm a php developer"

You've just made up a load of nonsense with your "in tech"

My point is that most people who are developers don't describe themselves as working "in IT" (for people working in the tech sector, 'IT' is merely a subcategory within it that has a specific meaning) unless they're talking to their grannies.

So when I see a tweet from the NTA saying it's an "IT problem", it becomes pretty clear that they've not got anyone within the organisation that is a developer (which was all I originally said), and they're working with third-party contractors for app development. An actual example of an IT problem would be that their Office 365 license expired!

Which is part of the problem they're encountering during this handover - they don't have any actual developers so they've probably tried to change the app way too late.

XPS_Zero · 08-10-2018 07:59PM

Don't you know one of the rules of the human mind when interacting with others through the prisim of social media?

"The entire world exists for everyone else the same way as it does through me, they should see things how I see things, exp things as I do, if they don't something is wrong with them", it's right up there with being allowed to have passionate angry foam at the mouth opinions on things you know nothing about (the most sacred right of the internet user).

vectorvictor · 08-10-2018 08:08PM

MJohnston wrote: »

So when I see a tweet from the NTA saying it's an "IT problem", it becomes pretty clear that they've not got anyone within the organisation that is a developer (which was all I originally said), and they're working with third-party contractors for app development. An actual example of an IT problem would be that their Office 365 license expired!

You do know IT is information technology and not a person or people? An IT problem could be hardware, software or human intervention required. Their statement is perfectly correct.

You don't understand what IT even is and are trying to preach that they are wrong.

The example you posted about office is absolutely not an IT problem and demonstrates your flawed logic. No technical or IT failure / issue exists. It is simply a first line helpdesk issue i.e. "give me a product key"

CramCycle · 08-10-2018 08:10PM

What it means is their social media person has been told it is a computer problem, not to go into detail. Then the social media person said IT problem. How is this even a discussion, I wouldn't expect the twitter account to go into anything deeper.

vectorvictor · 08-10-2018 08:17PM

CramCycle wrote: »

How is this even a discussion, I wouldn't expect the twitter account to go into anything deeper.

It probably shouldn't be but when someone with no knowledge of an industry makes sweeping statements then it creates a false impression for other readers who make take it as fact. That should imo be called out.

This conversation should probably be continued on the "in tech" forum...

CramCycle · 08-10-2018 08:25PM

I wonder did the NTA try turning it off, then turning it on again, solves most IT issues :pac:

AlekSmart · 08-10-2018 08:47PM

CramCycle wrote: »

I wonder did the NTA try turning it off, then turning it on again, solves most IT issues :pac:

The NTA have had a significant presence of TfL staff on contract to set-up the 175 RTPI,but it seems unforceen "issues" arose which are proving challenging to address.

MJohnston · 08-10-2018 09:38PM

vectorvictor wrote: »

It probably shouldn't be but when someone with no knowledge of an industry makes sweeping statements then it creates a false impression for other readers who make take it as fact. That should imo be called out.

This conversation should probably be continued on the "in tech" forum...

No knowledge of an industry I've worked in for 10 years, sure...go and have a look for "IT" teams in Microsoft, Apple, Facebook, or any other more modern tech company, I guarantee you the definitionin the industry has changed. I encounter this outdated definition every time I have to fill out a bank form, and the only sector available to cover any type of job that involves a computer is "IT".

Anyway, now that you've made this tangent go perpendicular, I'll leave it at this: the NTA have clearly made a mistake of not having a more communicative relationship with their tech contractors, and they've been left high and dry as a result. Too many non-tech companies do this, they treat it as an afterthought in a world where it is now integral.

punisher5112 · 08-10-2018 09:40PM

Is this an IT thread or a go ahead thread???

Where is there an IT guy when ya need one.

bk · 08-10-2018 09:59PM

MJohnston, LOL, I'm a software engineer and when people ask, I just say "I work in IT", if they show interest I'll specify Software Engineer and go into the details of what I do.

But for 80% of people IT is enough and their eyes gloss over.

MJohnston · 08-10-2018 10:10PM

bk wrote: »

MJohnston, LOL, I'm a software engineer and when people ask, I just say "I work in IT", if they show interest I'll specify Software Engineer and go into the details of what I do.

But for 80% of people IT is enough and their eyes gloss over.

Yep, it's a pain in the arse. "ah you work with the old computers, can you fix my printer?" :rolleyes:

Go-Ahead Dublin City Routes - Updates and Discussion

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