DPD Parcel Wizard - DPD Pickup

coach22

First order with Parcel Wizard worked perfectly. Told it would arrive between 1.30-2.20 pm. Arrived at 2 pm. Will definitely use again

Quackster

STG.Otaku wrote: »

No, there is a DPD depot in Carrickfergus too. The DPD employee who took my call asked for all the details so they could see if it was delivered there.

Yodel share the blame, of course, but DPD washed their hands of it there and then, and it's for that reason they can jog on. Never mind Yodel.

EDIT: I should add, I did contact Yodel, who confirmed it was delivered to a commercial DPD address (even if it was Carrickfergus and not Mallusk).

Cheers, I get it now. Carrickfergus DPD shouldn't have accepted it unless they could ensure it would be safely transferred to Mallusk.

I haven't tried PW yet and, based on feedback so far, when I do it will only be for low-value items.

STG.Otaku

Quackster wrote: »

Cheers, I get it now. Carrickfergus DPD shouldn't have accepted it unless they could ensure it would be safely transferred to Mallusk.

Yep, that's the deal right there. Thankfully Amazon didn't quibble and a replacement order is coming to me directly to Ireland (it's not really something that needs highlighting but for the purposes of this 'complaint' I'll denote the parcel was a high value item).

Just the sheer audacity to say in no uncertain terms 'good luck' and deal with it was enough to put me off for good. Never again.

Berty

I queried yesterday why they signed for my parcel in MY NAME and left it with a neighbour and they never replied. Free or not, I'm not using the service again. I don't expect Parcel Motel to leave it in the shop next to the locker because it suited them and Parcel Wizard shouldn't make assumptions about my deliveries either.

lena_mw

Can you tell me if i can still order using Parcel Wizard if the shop i will be buying from require the signature??

MBSnr

Berty wrote: »

I queried yesterday why they signed for my parcel in MY NAME and left it with a neighbour and they never replied. Free or not, I'm not using the service again. I don't expect Parcel Motel to leave it in the shop next to the locker because it suited them and Parcel Wizard shouldn't make assumptions about my deliveries either.

Not only DPD to be fair. DHL delivered to my house when I wasn't in and left it there. They then emailed me proof of delivery with my faked signature on it!! Classic.

Curb Your Enthusiasm

Just off the phone with them.
There have been issues with RoyalMail delivering parcels to ParcelMotel's depot instead of DPD's.
The postman looks at the PWxxxxx number and just assumes its ParcelMotel I'm guessing.

I've had three parcels delivered so far by them and all were on-time.

Curb Your Enthusiasm

STG.Otaku wrote: »

No, there is a DPD depot in Carrickfergus too. The DPD employee who took my call asked for all the details so they could see if it was delivered there.

Yodel share the blame, of course, but DPD washed their hands of it there and then, and it's for that reason they can jog on. Never mind Yodel.

EDIT: I should add, I did contact Yodel, who confirmed it was delivered to a commercial DPD address (even if it was Carrickfergus and not Mallusk).

I was just told by DPD they do not have a depot in Carrickfergus, so don't know how it got there.

IrishBlaine

Good service by them on my end, Parcel delivered today, Should have had another one today but got delayed by Royal Mail's end but DPD got it today, Amazon extended my Prime trial by a month as a result

Laphroaig52

Techmaster wrote: »

Just off the phone with them.
There have been issues with RoyalMail delivering parcels to ParcelMotel's depot instead of DPD's.

They just told me the same thing.
My parcel still hasn't shown up even though Amazon recorded it as delivered on Friday morning.

PW didn't respond or acknowledge my email queries since Friday but I got them on the phone handy enough today.

They aren't exactly proactive about resolving the problem either.

I know it is not their fault if the postman can't read the address but surely the confusion with ParcelMotel was a foreseeable issue that could have been considered at the outset. For example by not using an almost identical ID format to PM especially when they are located so close together?

Also, as it is a known issue now, it wouldn't hurt for them to nip across the road to their buddies in PM and see if there is a bunch of their parcels waiting for them.

I'm sure it will all sort itself out in the coming weeks and I know some have had a smooth experience. But to me they are coming across as a bit amateurish so far....

Anyway good ol' Amazon sent out a replacement almost immediately when I told them what happened.
They were a bit too efficient actually and before I could intervene they had already sent it to PW again...oh well.

5star02707

They're right across Parcel Motel!! hahaha i thought it's in mainland UK.

What if the seller does not ship for free to Northern Ireland tho? :S

https://www.google.co.uk/maps/dir/Newtownabbey+BT36+4PE,+UK/BT36+4TY,+UK/@54.6780915,-6.0054752,15.75z/data=!4m13!4m12!1m5!1m1!1s0x4861a87ce9249dbf:0xee2f1a4af7d109ee!2m2!1d-6.0078268!2d54.6767427!1m5!1m1!1s0x4861a7d55fc80aad:0xf5dd8116e3ca9b2e!2m2!1d-5.9968672!2d54.6799499

bored_newbie

Laphroaig52 wrote: »

They just told me the same thing.
I know it is not their fault if the postman can't read the address but surely the confusion with ParcelMotel was a foreseeable issue that could have been considered at the outset. For example by not using an almost identical ID format to PM especially when they are located so close together?

Also, as it is a known issue now, it wouldn't hurt for them to nip across the road to their buddies in PM and see if there is a bunch of their parcels waiting for them.

Parcel Motel have turned the lights off and aren't answering their phones, while they wait for the Parcel Wizard guy to leave their front porch.

N64

I've had a few Royal mail deliveries reach Parcel Wizard no problems.

Lord Spence

How in gods name do u change the delivery address using the wizard?

Curb Your Enthusiasm

Lord Spence wrote: »

How in gods name do u change the delivery address using the wizard?

Both the account section and address book section allow you to edit and add addresses.

Lord Spence

Techmaster wrote: »

Both the account section and address book section allow you to edit and add addresses.

Yes I have two addresses in my address book, but when I want to change the delivery address for a future delivery it doesn't give me an option to change from home address to my work address

N64

Lord Spence wrote: »

Yes I have two addresses in my address book, but when I want to change the delivery address for a future delivery it doesn't give me an option to change from home address to my work address

You have to mark it in the calendar that you want it delivered to another address.

CB19Kevo

5star02707 wrote: »

They're right across Parcel Motel!! hahaha i thought it's in mainland UK.

What if the seller does not ship for free to Northern Ireland tho? :S

https://www.google.co.uk/maps/dir/Newtownabbey+BT36+4PE,+UK/BT36+4TY,+UK/@54.6780915,-6.0054752,15.75z/data=!4m13!4m12!1m5!1m1!1s0x4861a87ce9249dbf:0xee2f1a4af7d109ee!2m2!1d-6.0078268!2d54.6767427!1m5!1m1!1s0x4861a7d55fc80aad:0xf5dd8116e3ca9b2e!2m2!1d-5.9968672!2d54.6799499

Yeah can someone confirm if they have a mainland depot that can be used?

IrishBlaine

CB19Kevo wrote: »

Yeah can someone confirm if they have a mainland depot that can be used?

No just the one in Antrim.

thecivvie

2 deliveries in and happy

Only

Kenny Bania wrote: »

Anyone know what they do about oversized parcels? I just got a 48" TV sent to Parcel Wizard from Amazon.

Parcel Motel usually charge you a fee which I'm fine with (and give you the option of home delivery); but Parcel Wizard don't mention this as an option in their FAQ - they only state a max size. So what will happen my TV when it arrives at their UK depot?

Did you get your TV yet Kenny Bania?

Peig Sayers

thecivvie wrote: »

2 deliveries in and happy

Just got a text to say my next parcel will be delivered tomorrow! Happy days

DPD Ireland: Ciara

Hi All,

Ciara from DPD Parcel Wizard here! Sorry we were not able to reply directly to you until now. Do feel free to send us your queries and comments. We would love to get some feedback on our new service!

Only

DPD Ireland: Ciara wrote: »

Hi All,

Ciara from DPD Parcel Wizard here! Sorry we were not able to reply directly to you until now. Do feel free to send us your queries and comments. We would love to get some feedback on our new service!

Hi Ciara, Can you tell us what is the story for pricing of delivery of oversized packages using Parcel Wizard?

DPD Ireland: Ciara

STG.Otaku wrote: »

I should add, I did contact Yodel, who confirmed it was delivered to a commercial DPD address (even if it was Carrickfergus and not Mallusk).

Hi STG.Otaku,

I'm afraid we don't have a depot in Carrickfergus, but if you forward us your Parcel Wizard ID we'll be able to look into this one for you.

Thanks,
Ciara

DPD Ireland: Ciara

Only wrote: »

Hi Ciara, Can you tell us what is the story for pricing of delivery of oversized packages using Parcel Wizard?

Hi Only,

It depends on the size and weight of each consignment, however, given the fact that we don't have to fit parcels into lockers we can be a lot more flexible

IrishBlaine

Hi Ciara, When would we know when our first 3 free deliveries are up and how is payment arranged?

DPD Ireland: Ciara

Laphroaig52 wrote: »

I know it is not their fault if the postman can't read the address ....

Hi Laphroaig52,

Let us know if you haven't received your parcel yet, in order to check it out for you.

Thanks,
Ciara

DPD Ireland: Ciara

IrishBlaine wrote: »

Hi Ciara, When would we know when our first 3 free deliveries are up and how is payment arranged?

Hi there,

Once your 3 free deliveries are up and we have a consignment waiting for you in our UK Virtual address, we will email you with your payment options.

Only

DPD Ireland: Ciara wrote: »

Hi Only,

It depends on the size and weight of each consignment, however, given the fact that we don't have to fit parcels into lockers we can be a lot more flexible

Can you give us some example guidelines?

IrishBlaine

DPD Ireland: Ciara wrote: »

Hi there,

Once your 3 free deliveries are up and we have a consignment waiting for you in our UK Virtual address, we will email you with your payment options.

Is there going to be a Talk To DPD thread on Boards now or can me contact you on this thread?

DPD Ireland: Ciara

Lord Spence wrote: »

How in gods name do u change the delivery address using the wizard?

Hi Lord Spence,

You can update your calendar for all future deliveries. If you need to change the address for a parcel that has already travelled through our HUB, you can do so via email/sms notifications.

DPD Ireland: Ciara

Only wrote: »

Can you give us some example guidelines?

Maximum consignment weight under this service is 20kg. Maximum box dimensions are 40cm x 40cm x 60cm.

DPD Ireland: Ciara

IrishBlaine wrote: »

Is there going to be a Talk To DPD thread on Boards now or can me contact you on this thread?

Hi IrishBlaine,

Not at the moment. However you can contact us on FB (https://www.facebook.com/dpd.ireland), Twitter (@dpdireland), email (parcelwizard@dpd.ie) and you could call us on 0906480247

Only

DPD Ireland: Ciara wrote: »

Maximum consignment weight under this service is 20kg. Maximum box dimensions are 40cm x 40cm x 60cm.

OK, trying to get a rough guide say if box is under 20kgs but is sized 60cm x60cm x 50cm ??

nephster

Sigh. Just tried to get a delivery using Parcel Wizard to manage it... and it failed miserably.

Had both a landline number and a mobile number listed on the delivery details with the shipper, but seems the latter had a digit cut off. However that same mobile was registered (correctly) with Parcel Wizard and had been receiving updates on the delivery during the day.

Go to track the parcel online as had gone by the delivery window and lists "incorrect phone number" as a failure reason. Well, one of the two numbers was incorrect, but DPD had it listed in Parcel Wizard correctly, and the other was completely correct.

You'd think that drivers would be able to look up numbers associated with Parcel Wizard accounts in case of a problem, but apparently not. The two systems aren't joined up; a problem doesn't trigger an attempt to contact via the PW details, which would be the obvious thing to do.

And no-one answers the phone at the depot

STG.Otaku

@Ciara:

#DudeWheresMyCarSeat

That is all I will say.

Thank you.

lovehathi

Hi everyone just wondering if want to order one mirror from mirror outlet in uk , will dpd wizard be able to do that
thanks

bored_newbie

Ciara, are there any plans to add a UK mainland depot?

Curb Your Enthusiasm

STG.Otaku wrote: »

@Ciara:

#DudeWheresMyCarSeat

That is all I will say.

Thank you.

She just confirmed there's no depot in Carrickfergus, so its pretty clear DPD didn't mess up your delivery. In fact, Royal Mail have been delivering parcels to PM instead of DPD. The postmen obviously don't understand what a postcode is.

STG.Otaku

Techmaster wrote: »

She just confirmed there's no depot in Carrickfergus, so its pretty clear DPD didn't mess up your delivery. In fact, Royal Mail have been delivering parcels to PM instead of DPD. The postmen obviously don't understand what a postcode is.

But they haven't. Read back a few pages.

uck51js9zml2yt

First delivery due tomorrow.
Pity the text doesn't tell you what time like the standard DPD delivery.

Aquos76

Kyra Wide Walkway wrote: »

First delivery due tomorrow.
Pity the text doesn't tell you what time like the standard DPD delivery.

I'm actually expecting UPS to drop of a package to my parcel wizard in the morning, I really hope it goes well, it's my first time using this service too, have used parcel motel loads of times in the past.

Curb Your Enthusiasm

Kyra Wide Walkway wrote: »

First delivery due tomorrow.
Pity the text doesn't tell you what time like the standard DPD delivery.

It gives you an hour delivery time window text when its out for delivery.

Berty

@ DPD Ciara/Any DPD Rep.

I've sent your company 2 e-mails and nobody has bothered to reply.

Seeing as you cannot answer me privately by e-mail maybe you can answer me publically?

Who gives your drivers the permission to forge my signature and choose a random neighbours house to hand in my parcel, not tell me and let me sit at home after work waiting for a neighbour to take their time to knock on my door?

First delivery didn't go well clearly and I've suspended my account because you haven't given me the courtesy of a reply privately.

DPD Ireland: Liam

Only wrote: »

OK, trying to get a rough guide say if box is under 20kgs but is sized 60cm x60cm x 50cm ??

That should be fine. Just send us the tracking number when you get it.

Liam

DPD Ireland: Liam

nephster wrote: »

And no-one answers the phone at the depot

Hi nephster,

Sorry to hear that. Can you send me your tracking number in order to have a look?

Liam

DPD Ireland: Liam

lovehathi wrote: »

Hi everyone just wondering if want to order one mirror from mirror outlet in uk , will dpd wizard be able to do that
thanks

Hi lovehathi,

Just bear in mind that all parcels go through our automated sorting facilities and will need to have been properly packaged.

Further to this please see our T&Cs for more details > dpd.ie/Shipping/Trading-Terms-and-Conditions

DPD Ireland: Liam

bored_newbie wrote: »

Ciara, are there any plans to add a UK mainland depot?

I'm afraid not in the near future.

DPD Ireland: Liam

STG.Otaku wrote: »

But they haven't. Read back a few pages.

I can confirm that we don't have a DPD depot in Carrickfergus. If Yodel has confirmed that they delivered in Carrickfergus it's definitely not to a DPD location. For a full list of our 38 depots please click on the following link >dpd.ie/about-dpd/dpd-depot-finder