DPD Parcel Wizard - DPD Pickup

rebeve

flangemeistro wrote: »

For anyone who has stated here that the oversize charges with PM are transparent and fair then this is the chair that cost €112 euro for them to accept in their Dublin depot.
I explained it to the guy in the Cork depot where I collected it and he was in shock and couldn't believe it but said he would contact parcel motel for a refund or a credit as it was that absurd.
And to be clear I lifted the chair with one hand. 10kg max!

You can say that again !

flangemeistro

Sorry guys I was trying to add the pics and they wouldn't let me because they were too large bit what I didn't know was that even though it didn't add my pics it still posted my post.
Anyway these are the pics of the most expensive chair in Ireland
http://i.imgur.com/DRKl8Vs.jpg
http://i.imgur.com/TELaXsi.jpg

Yggr of Asgard

flangemeistro wrote: »

Sorry guys I was trying to add the pics and they wouldn't let me because they were too large bit what I didn't know was that even though it didn't add my pics it still posted my post.
Anyway these are the pics of the most expensive chair in Ireland
http://i.imgur.com/DRKl8Vs.jpg
http://i.imgur.com/TELaXsi.jpg

Why would you even consider Parcelmotel for this item which clearly is a large piece of furniture?

There are specialist providers for those kind of things.

Even if the weight is only 10 kg, the dimensions are way larger than a normal parcel delivery company wants to take care off without extra charge.

Berty

I think most would agree Parcel Motel isn't the type of company for a chair like that. If it doesn't fit in a locker then don't order it.

I've had 2 things arrive into Parcel Motel where the sender figured it would be fun to send a mahoosive box. I was once charged €14.50 by PM for receiving an item 6mm longer than the locker allowed. It wasn't listed what the allowances or limits were at the time so I got a refund and only charged the €3.50(at the time) after challenging them.

Every single time PM take longer than 1 working day to delivery my item to the locker(when I can prove they signed for it in Newtownabbey) I request my costs refunded because "of a failure by PM to provide me with the service they promise and I pay for" which is 1 working day. Not once have they refused to credit me the €3.95 back but they've to be pressed on it. They stopped refunding also, just crediting now.

flangemeistro

Yggr of Asgard wrote: »

Why would you even consider Parcelmotel for this item which clearly is a large piece of furniture?

There are specialist providers for those kind of things.

Even if the weight is only 10 kg, the dimensions are way larger than a normal parcel delivery company wants to take care off without extra charge.

As I explained in my original post my family member who ordered it for was told that it was Flat Packed so he took their word for it and I took his word for it.
You must be completely blind or have some strange allegiance to parcel motel if you think charging €112 for a single fireside armchair is fair.
Especially when the employee at my local depot who scanned it for me was in shock and said he would ask them to credit me.

Yggr of Asgard

flangemeistro wrote: »

As I explained in my original post my family member who ordered it for was told that it was Flat Packed so he took their word for it and I took his word for it.
You must be completely blind or have some strange allegiance to parcel motel if you think charging €112 for a single fireside armchair is fair.
Especially when the employee at my local depot who scanned it for me was in shock and said he would ask them to credit me.

Neither of your assumptions about me are true.

My opinion if it's fair or not is not relevant, there is a pricing model that parcel motel uses. Take measurements of the chair and see what the price should be according to their cost calculator. If it's €112 tuff luck.

Quite clearly the right thing to do would have been to ask the company for the dimensions of the parcel before asking them to send it. If you order furniture you know that Parcelmotel might not be the right place to use, independently if it was supposed to be flat packed or assembled. Even a self assembly flat pack chair has large dimension by the nature of the final product.

Why don't you complain to the company that you got the chair from, as you say they provided you with wrong information. Clearly the miss-sold you something because flat pack would require assembly while they send you an assembled chair, clearly not what was ordered. The goods you got were obviously not the goods you ordered.

And there is your risk with Parcelmotel or DPD or any of the other providers. You cant isolate yourself against errors that the vendor makes. If they deliver something that is wrong you will only notice once its processed at Parcelmotel, too late to refuse acceptance. But when you decided to take Parcelmotel you must have known that risk.

I had items being send (especially by Amazon) that were just slightly bigger than they should and got stung with the charges, that is the way it is. I did know it was a risk as it's known for amazon to have bigger boxes than needed.

STG.Otaku

"First delivery attempt. Another attempt will be made on the next delivery day.
Carrickfergus, COUNTY ANTRIM, GB"

Just got this from my Amazon order. Looks like DPD are closed at the weekend...

Not a good start. Think I will be sticking with Parcel Motel. I think this order is going to get messy...

crabbypaddy

STG.Otaku wrote: »

"First delivery attempt. Another attempt will be made on the next delivery day.
Carrickfergus, COUNTY ANTRIM, GB"

Just got this from my Amazon order. Looks like DPD are closed at the weekend...

Not a good start. Think I will be sticking with Parcel Motel. I think this order is going to get messy...

Balls! Unless Amazon or the vendor left out your id and they refused it?

Tony

As far as I know DPD depots are open Saturdays

STG.Otaku wrote: »

Looks like DPD are closed at the weekend...

The Ayatolla

STG.Otaku wrote: »

"First delivery attempt. Another attempt will be made on the next delivery day.
Carrickfergus, COUNTY ANTRIM, GB"

Just got this from my Amazon order. Looks like DPD are closed at the weekend...

Not a good start. Think I will be sticking with Parcel Motel. I think this order is going to get messy...

Set the address up as a commercial one on Amazon.

Yggr of Asgard

Tony wrote: »

As far as I know DPD depots are open Saturdays

I know that my local depot is open on Saturdays, but don't know what they do up there.

Why not drop the depot a line and ask for their opening times: depot79@dpd.ie .

Might give you a faster answer than the parcelwizzard customer service.

jaypea1

The max dimensions are 60x40x40cm. Does anybody know how much PW charge if my parcel exceeds those limits?
From PM calculator, it will cost me a fortune.

Capt'n Midnight

Berty wrote: »

I think most would agree Parcel Motel isn't the type of company for a chair like that. If it doesn't fit in a locker then don't order it.

First time I visited IKEA was when picking up a telly from Interlink
yes I had to pay the M50 toll but one less chance for a courier to drop it


€50 less than buying it locally from the Irish branch of the same retailer. And at the end of the day that's what it's all about.

Protip if you get a cheap flat screen telly , plan on getting external speakers or using an old HiFi, even old computer speakers are an improvement, and also colour calibrate the display. Check out NHK HD on satellite, the outside broadcasts are gorgeous.

Anyway...

I'm assuming PW will contact me when my delivery arrives so I can chose Home or Work to deliver to ?

IMHO work is better because I'll get it sooner and it's not taking the pi$$ since they get deliveries there all the time.

tharmor

where r free deliveries ? can't see

Berty

Received e-mail at 00:01 about Delivery tomorrow(cannot be edited online) but could with the link in e-mail.

Changed delivery address to certain location around my house so we'll see if they bother with it(other companies use it). If so then I'm happy with DPD except the potential they cannot receive deliveries to Antrim on Saturday.

Heck, first 3 deliveries are Free

styron

jaypea1 wrote: »

The max dimensions are 60x40x40cm. Does anybody know how much PW charge if my parcel exceeds those limits?
From PM calculator, it will cost me a fortune.

The DPD Ireland site says the standard courier tariff will apply and remains silent as to what that might be- other than indicating the standard dimensional weight formula:

The volumetric calculation used to distribute goods throughout Ireland and Britain is:L x W x D divided by 6000 CU cms = 1 Kilo
where L = Length, W = Width, and D = Depth

e.g. 50 x 40 x 30 divided by 6,000 = 10.0kg

If this is used for oversized parcels - with double the denominator then dimensional weight will be half that of PM. The charges that apply to that weight judging by UK tariffs may be quite different eg. Freight parcels (31-99 KG) for next day collection & delivery within the England-Wales area incur a £27.67 charge on the first 5KG and 60p per KG after that.

Also, for 'heavyweight' consignments (> 31.5 kg) between UK - mainland Europe, the volumetric formula is identical to PM's ie. denominator drops to 3000.

NeverWaining

Received a package today. No issues. It arrived almost midway through the estimated hour delivery time.

Has anyone checked the 'My Deliveries' section of the Parcel Wizard website? The package is showing on the wrong side for me. It was on the Past Deliveries side and has now (after delivery) moved to the Future Deliveries side. Minor complaint.

The Ayatolla

Bought something using Amazon Prime on Thursday.
Delivered to DPD Mallusk on Friday.
Being delivered to my house today.

Text/email updates all the way.

marvin123

I ordered a bike from the UK last week and got it delivered to Parcel Motel, the oversize charge was 70 euro.

Length: 184CM
Height: 113CM
Width: 20CM
Weight: 17 KG

I emailed Parcel Motel for a quote before I placed my order and they responded within an hour. Anytime I have had to contact Parcel Motel for customer service it has been a good experience.

marvin123

18 months ago, I emailed Parcel Motel for a quote on an item with box dimensions 120 x 180 x 25cm and the oversize quote I was given was 112 euro, which was way too pricey, so it seems like they may have adjusted their oversized item pricing.

Berty

My item was delivered earlier. I'll find out where when we get home.

Got letter from them thisnmorning with a magnet. Grand but unless I order from the fridge ill have to write the codes down.

VampiricPadraig

Trying this out. Ordered from Amazon on Saturday using the free delivery. Let's see if I can get it by Friday!

uck51js9zml2yt

Got my welcome letter and fridge magnet in the post today.

Yggr of Asgard

According to DPD the depot that provides the UK Virtual address is open on Saturdays from 9am - 10:30am.

Now that is a major disadvantage over Parcelmotel for those who need Saturday delivery.

Berty

Yggr of Asgard wrote: »

According to DPD the depot that provides the UK Virtual address is open on Saturdays from 9am - 10:30am.

Now that is a major disadvantage over Parcelmotel for those who need Saturday delivery.

Thing is surely the guys from other companies like the royal mail etc would know this which is weird why their parcel couldn't be delivered.

the groutch

The Ayatolla wrote: »

Bought something using Amazon Prime on Thursday.
Delivered to DPD Mallusk on Friday.
Being delivered to my house today.

Text/email updates all the way.

not bad getting 48 hour delivery for €3.85, assuming you wanted the other Amazon Prime services (tv/movies/music) anyway.

IrishBlaine

Just ordered 2 items from Amazon Prime today but they shipped them separately but are due to be delivered tmro to DPD, Hopefully DPD count it as one shipment when they deliver it to me.

TheDriver

Got normal amazon delivery arrive to dpd today, email/text right away and delivery tomorrow. Not sure why fridge magnet is a good idea though.....

the groutch

you just better hope they don't delivery the fridge magnet separately and count it as one of your three freebies.
PM did similar with their merch when they launched iirc.

Berty

DPD signed my name and delivered it to a neighbour and never told me. No thank you.

Fr_Dougal

Berty wrote: »

DPD signed my name and delivered it to a neighbour and never told me. No thank you.

What form of wizardry is this?

Curb Your Enthusiasm

the groutch wrote: »

you just better hope they don't delivery the fridge magnet separately and count it as one of your three freebies.
PM did similar with their merch when they launched iirc.

They post it to your postal address via An Post. It's not part of the 3 free deliveries.

4652

does anyone know can these guys handle alcohol
as PM can't.

JohnMearsheimer

Just gave it a go. I had to buy something small from Amazon (I could only seem to find it in bulk in Ireland which was much more than I needed) but the postage to Ireland was not making it worth my while. Problem solved.

Kenny Bania

Anyone know what they do about oversized parcels? I just got a 48" TV sent to Parcel Wizard from Amazon.

Parcel Motel usually charge you a fee which I'm fine with (and give you the option of home delivery); but Parcel Wizard don't mention this as an option in their FAQ - they only state a max size. So what will happen my TV when it arrives at their UK depot?

STG.Otaku

Tony wrote: »

As far as I know DPD depots are open Saturdays

I got confirmation from DPD that the Antrim depot is closed Saturday's. Parcel was delivered to them today. No confirmation from DPD yet, only from Amazon.

Pretty poor so far. Won't be using this service again.

cfeeneyinterior

Kenny Bania wrote: »

Anyone know what they do about oversized parcels? I just got a 48" TV sent to Parcel Wizard from Amazon.

Parcel Motel usually charge you a fee which I'm fine with (and give you the option of home delivery); but Parcel Wizard don't mention this as an option in their FAQ - they only state a max size. So what will happen my TV when it arrives at their UK depot?

As far as I read they dais that they would charge normal Dpd rates for a parcel to Ireland from UK....We will accept delivery of the parcel at the UK Virtual Address and we will contact you regarding the charges for delivery. Charges will be made at DPD Ireland's tariff rate. .

I would say you'll be in for aa pretty big charge by actual and maybe dimension weight if its a very big box...

Kenny Bania

cfeeneyinterior wrote: »

As far as I read they dais that they would charge normal Dpd rates for a parcel to Ireland from UK....We will accept delivery of the parcel at the UK Virtual Address and we will contact you regarding the charges for delivery. Charges will be made at DPD Ireland's tariff rate. .

I would say you'll be in for aa pretty big charge by actual and maybe dimension weight if its a very big box...

Parcel Motel do €20 for oversized, and you can either collect from their depot or arrange delivery for an extra fee. I hope these guys aren't gonna charge me more than that (i.e. more than their competition) or I'll be sticking with Parcel Motel.

flangemeistro

Kenny Bania wrote: »

Parcel Motel do €20 for oversized, and you can either collect from their depot or arrange delivery for an extra fee. I hope these guys aren't gonna charge me more than that (i.e. more than their competition) or I'll be sticking with Parcel Motel.

Thats incorrect about parcel motel only charging €20 for oversized parcels as I posted a few pages back as I got charged €112 for a fireside chair.

If it is oversized they use a volumetric calculation of L x D x W and divided by 3000 which gives you a kg3 figure and for every 10kg3 it I as over 55kg3 they charge €10.

Someone mentioned earlier that DPD divide their volumetric figure by 6000 meaning there prices should be roughly half parcelmotel.

Kenny Bania

Oh ok - well that's good then. I just remember getting a text saying I was being charged €20 for an oversized parcel, so assumed that was a flat charge.

NeverWaining

Kenny Bania wrote: »

Anyone know what they do about oversized parcels? I just got a 48" TV sent to Parcel Wizard from Amazon.

Parcel Motel usually charge you a fee which I'm fine with (and give you the option of home delivery); but Parcel Wizard don't mention this as an option in their FAQ - they only state a max size. So what will happen my TV when it arrives at their UK depot?

Why on earth did you order without finding out first? All you had to do was pick up the phone. And would Amazon not deliver to Ireland? They usually do.

You believed Parcel Motel had a service at a price you were happy with but still went with the unknown Parcel Wizard service. Bizarre.

Nobody here seems to know. You're the guinea pig.

Laphroaig52

STG.Otaku wrote: »

I got confirmation from DPD that the Antrim depot is closed Saturday's. Parcel was delivered to them today. No confirmation from DPD yet, only from Amazon.

Pretty poor so far. Won't be using this service again.

It's similar for me.

I had confirmation from Amazon of delivery to their depot last Friday.
Today, there is still no record of receiving it on the PW site.
And the enquiry I sent yesterday is still unanswered or even acknowledged.

It's a bad start.
I know they might take some time to find their feet but there's no way I'd trust them over Christmas based on this.....

Peig Sayers

Ordered from Amazon on Wednesday and had it delivered by Parcel Wizard to my work this morning. Very happy with the service. They kept me well informed along the way. Have just ordered a parcel from eBay for my second free delivery

STG.Otaku

DPD 'lost' my parcel. Whoever was delivering from Yodel just handed it over to some schmuck in Carrickfergus (where DPD confirmed on the phone that there is no depot for Parcel Wizard).

DPD washed there hands of it. No one by the name I gave works there, no parcel arrived with the numbers I gave. They said they can't help any more. That's the bit that annoys me most.

Thank God Amazon are sending me a replacement direct to Ireland. No quibbles or problems. Next day too.

I'll never, ever use DPD again after this.

crabbypaddy

STG.Otaku wrote: »

DPD 'lost' my parcel. Whoever was delivering from Yodel just handed it over to some schmuck in Carrickfergus (where DPD confirmed on the phone that there is no depot for Parcel Wizard)

How is it anything to do with DPD?

Quackster

STG.Otaku wrote: »

DPD 'lost' my parcel. Whoever was delivering from Yodel just handed it over to some schmuck in Carrickfergus (where DPD confirmed on the phone that there is no depot for Parcel Wizard).

DPD washed there hands of it. No one by the name I gave works there, no parcel arrived with the numbers I gave. They said they can't help any more. That's the bit that annoys me most.

Thank God Amazon are sending me a replacement direct to Ireland. No quibbles or problems. Next day too.

I'll never, ever use DPD again after this.

Surely it's Yodel who have screwed up here, not DPD? How could DPD have lost your parcel if it wasn't delivered to them to begin with?

STG.Otaku

crabbypaddy wrote: »

How is it anything to do with DPD?

Because DPD customer service washed their hands of it when I called asking why a delivery was made to their depot and signed for by person X.

They then claimed person X doesn't exist and that they couldn't find the parcel. Then basically said 'good luck'.

That's why. No need to be smart.

STG.Otaku

Quackster wrote: »

Surely it's Yodel who have screwed up here, not DPD? How could DPD have lost your parcel if it wasn't delivered to them to begin with?

See above.

Quackster

STG.Otaku wrote: »

See above.

But the DPD depot is in Newtownabbey and Yodel are claiming they delivered it to someone in Carrickfergus? There's really no much DPD customer service can do if the parcel was never delivered to their depot.

But if Yodel are claiming they delivered it to the correct DPD depot in Newtownabbey, that would be a different matter entirely.

STG.Otaku

Quackster wrote: »

But the DPD depot is in Newtownabbey and Yodel are claiming they delivered it to someone in Carrickfergus? There's really no much DPD customer service can do if the parcel was never delivered to their depot.

But if Yodel are claiming they delivered it to the correct DPD depot in Newtownabbey, that would be a different matter entirely.

No, there is a DPD depot in Carrickfergus too. The DPD employee who took my call asked for all the details so they could see if it was delivered there.

Yodel share the blame, of course, but DPD washed their hands of it there and then, and it's for that reason they can jog on. Never mind Yodel.

EDIT: I should add, I did contact Yodel, who confirmed it was delivered to a commercial DPD address (even if it was Carrickfergus and not Mallusk).