DPD Parcel Wizard - DPD Pickup

Gaffs89

thecivvie wrote:

Received my free 3, so far delighted with the service. Anyone know how you pay for future deliveries?

Once you've used your 3 free and another arrives at the UK address they then contact you about payment.

SCOOP 64

witnessmenow wrote: »

I think the second one is a text (I thought it read email too now that you mention it). Did you put in a valid number?

Yes, you can click on a link to see your details, but i get no text?

bored_newbie

My first delivery using Royal Mail went without a hitch.
I've another one coming this week using Yodel and I'm a bit concerned having read this thread that it might not get to Parcel Wizard. I need this parcel this week and can't afford to have it go missing.

GekkePrutser

Muahahaha wrote: »

Also their price of €3.85 to deliver to your door is pretty competitive given Parcel Motel charge €3.90 and you have to pick it up yourself. Good to see some competition in the market for this type of service.

To be honest the pick it up yourself service is a huge benefit of Parcel Motel for me.

The post depot is at a remote location in Galway so I often even have Irish parcels delivered at PM. Luckily I have a car but I've often seen taxis waiting at the depot for people collecting their parcels from An Post!

I wonder where the DPD depot is in Galway? I suppose you have to pick it up there if you're not home?

But its nice to have another UK address service since many UK retailers are blocking Parcel Motel Now. Grrr

irishairsoft1

could anyone tell me how does this work with sports direct?
thanks

NeverWaining

To one of the reps:

What is the deal if we receive spam mail to our Parcel Wizard address? I did ask this by email quite a long time ago but you didn't bother answering.

Berty

NeverWaining wrote: »

To one of the reps:

What is the deal if we receive spam mail to our Parcel Wizard address? I did ask this by email quite a long time ago but you didn't bother answering.

They won't answer by email either. I'm still waiting on two email replies over a week later. They did promise, here by PM, to look into it but still no answer.

Get basic customer service correct first.

NeverWaining

Berty wrote: »

They won't answer by email either. I'm still waiting on two email replies over a week later. They did promise, here by PM, to look into it but still no answer.

Get basic customer service correct first.

It's clear enough that customer service is pretty poor, I think that was mentioned about DPD right at the start of the thread if I remember correctly. I really wouldn't look forward to dealing with them if a package went missing.
But at least on here they'll have to make the effort.

(I'm not necessarily blaming the reps either. I don't know whose fault it is)

Joo0

Dear REPS:

Do the first 3 free stays expire at the end of December or can we carry them over to next year if we sign up now?

and

If I order via Amazon (Prime 1 day service) and the order is split into 2 packages (1 order) will DPD merge them into 1 charge or will we be charged twice? This is been a MAJOR issue with Parcel Motel.

Thanks.

galwayjohn89

Joo0 wrote: »

Do the first 3 free stays expire at the end of December or can we carry them over to next year if we sign up now?

They will expire end of December.

If I order via Amazon (Prime 1 day service) and the order is split into 2 packages (1 order) will DPD merge them into 1 charge or will we be charged twice?

They will be charged twice.

Both questions are answered on their website.

IrishBlaine

Joo0 wrote: »

Dear REPS:

Do the first 3 free stays expire at the end of December or can we carry them over to next year if we sign up now?

and

If I order via Amazon (Prime 1 day service) and the order is split into 2 packages (1 order) will DPD merge them into 1 charge or will we be charged twice? This is been a MAJOR issue with Parcel Motel.

Thanks.

DPD wont merge parcels, You will be charged for each, Disappointing I know, Shouldn't be as they would have to deliver the 2 anyway.

DPD Ireland: Ciara

Hi N64,

We did indeed have some problems with them last week. However, everything seems to be working fine now.

Don't hesitate to contact us for any further information that you might need

DPD Ireland: Ciara

dannyo666 wrote: »

My ebay parcel was delivered to the PW address yet when i log into my parcel wizard account...there is no record of any delivery-It was tracked all the way and arrived at parcel wizards address yesterday....how long after a delivery is made at PWs depot can you see there's a package waiting for you on PWs site?I think the package landed yesterday afternoon(friday)

Hi Danny,

It shouldn't take more than a couple of hours. Please let us know if you haven't received a confirmation yet.

DPD Ireland: Ciara

SCOOP 64 wrote: »

Cant seem to register for a new account ,get email back "activate email" then press activate email,then saids you will get another email then text with a code ,but dont get anything?

Hi Scoop,

Please let us know if you're still experiencing problems with your registration.

DPD Ireland: Ciara

thecivvie wrote: »

Received my free 3, so far delighted with the service. Anyone know how you pay for future deliveries?

Hi thecivvie,

Once your free credits are used up and we receive a parcel for you, an email will be sent to you detailing payment options. You will also be able to top up on your UK Virtual Address page using paypal, credit and debit cards soon.

DPD Ireland: Ciara

GekkePrutser wrote: »

I wonder where the DPD depot is in Galway? I suppose you have to pick it up there if you're not home?

Hi GekkePrutser,

Our depot in Galway is in Ballybane Industrial Estate, Ballybane, Galway

Please click on the link below for more info:

http://dpd.ie/About-DPD/DPD-Depot-Finder/Connaught/galway

DPD Ireland: Ciara

NeverWaining wrote: »

To one of the reps:

What is the deal if we receive spam mail to our Parcel Wizard address? I did ask this by email quite a long time ago but you didn't bother answering.

Hi NeverWaining,

Do you mean like a spam email or actual mail?

DPD Ireland: Ciara

Berty wrote: »

They won't answer by email either. I'm still waiting on two email replies over a week later. They did promise, here by PM, to look into it but still no answer.

Get basic customer service correct first.

Hi Berty,

We did answer you a couple of pages back. The tracking number you sent us dates back to 2013. Please let us know if you have a more recent one.

Thanks,
Ciara

DPD Ireland: Ciara

Joo0 wrote: »

Dear REPS:

Do the first 3 free stays expire at the end of December or can we carry them over to next year if we sign up now?

and

If I order via Amazon (Prime 1 day service) and the order is split into 2 packages (1 order) will DPD merge them into 1 charge or will we be charged twice? This is been a MAJOR issue with Parcel Motel.

Thanks.

IrishBlaine wrote: »

DPD wont merge parcels, You will be charged for each, Disappointing I know, Shouldn't be as they would have to deliver the 2 anyway.

Hi guys,

The 3 FREE deliveries expire at the end of December 2015. However more promotional offers will follow.

I'm afraid we won't be able to merge parcels, as our parcel identification process is automated. Nevertheless, this is something that we are currently working on for the future. We do advise you to contact your sender and ask them to pack your purchases together, even if that means that they are going to be in a bigger box, as we are rather flexible with the maximum size and weight of each order.

crabbypaddy

DPD Ireland: Ciara wrote: »

Hi NeverWaining,

Do you mean like a spam email or actual mail?

I'm sure he means spam mail such as catalogues, the likes of dell, misco and tesco direct are desperate for sending you junk mail after an order.

DPD Ireland: Liam

Hi guys,

You won't be receiving any of these through the UK Virtual Address, as we don't have any connection with the original sender. However DPD might send you marketing communications about offers, products and services that you might be interested in from our trusted third party partners. You will always have the option of opting out of receiving these messages as set out in the "unsubscribe" part of the message.

Dodge

DPD Ireland: Liam wrote: »

Hi guys,

You won't be receiving any of these through the UK Virtual Address, as we don't have any connection with the original sender. However DPD might send you marketing communications about offers, products and services that you might be interested in from our trusted third party partners. You will always have the option of opting out of receiving these messages as set out in the "unsubscribe" part of the message.

You don't have to have a connection. if a customer uses the DPD virtual address for one item, there's little DPD can do to stop that vendor using the address again (and DPD won't know if the mail is solicited/unsolicited) so will have to charge the customer

The onus is on the customer to make sure they don't tick/untick any boxes that relate to further communication unfortunately

N64

One of the biggest problems with ordering multiple items through amazon prime in the same order is that you have no idea if the items are going to be sent out separately. It's impossible to get them to only send stuff out in one package, even with the lowest shipping speed selected (and the dispatch items separately box unticked)

If a solution was found for this issue on DPD's side, I would exclusively order stuff to the Parcel Wizard address.

baldshin

Just had my first Parcel Wizard delivery. Ordered from The Game Collection on Thursday and delivered this morning, great service!

Berty

DPD Ireland: Ciara wrote: »

Hi Berty,

We did answer you a couple of pages back. The tracking number you sent us dates back to 2013. Please let us know if you have a more recent one.

Thanks,
Ciara

This is news to me because you never told me this. If I made an error you could have told me rather than not bothering to reply to my PM. I'll take this direct to your company as through boards.ie is getting me nowhere.

Curb Your Enthusiasm

DPD Ireland: Ciara wrote: »

Berty I just noticed that the tracking number you sent me is from a delivery you got in 2013

Could it be that you have another one?

Berty, see above reply from Ciara three days ago.

Yggr of Asgard

Hi DPD Ireland:

it's a shame that there is no pricelist for oversized items available.

Could you tell me what the price for this item would be:

Dimension: 71.12 x 45.72 x 33.02 cm (so if I calculate that correctly it's 17.89 kg)
Real Weight: 20 kg

Thanks a lot.

VampiricPadraig

VampiricPadraig wrote: »

Trying this out. Ordered from Amazon on Saturday using the free delivery. Let's see if I can get it by Friday!

Was Delivered on Friday to the depot (like it said it would) and was redirected to my work where I collected it.
10/10

N64

Can confirm that the YODEL problem seems to have been solved. Just have had a delivery from them registered now

Berty

Techmaster wrote: »

Berty, see above reply from Ciara three days ago.

It was a private message conversation so I was expecting a private message reply so after seeing their message from days ago and now telling me my tracking number is 3 years old I gave up and rang them.

Yes I'm correct. The driver didn't ring me, it was a virtual address, I didn't sign for it even though the driver says I did, the driver did deliver it to a completely different address and didn't tell me and didn't put a card in my door.

Gaffs89

Berty wrote:

It was a private message conversation so I was expecting a private message reply so after seeing their message from days ago and now telling me my tracking number is 3 years old I gave up and rang them.

Berty wrote:

Yes I'm correct. The driver didn't ring me, it was a virtual address, I didn't sign for it even though the driver says I did, the driver did deliver it to a completely different address and didn't tell me and didn't put a card in my door.

You can't have it both ways.you keep posting about it .Then complain if they don't PM you.They have already said the driver should not have signed for it.You got your parcel.What do you want?Blood!

Berty

They said that it wasn't a virtual address and also said it was a delivery from 3 years ago.

They didn't reply to my first email on their website nor the second so I come here and they can't work this either.

It would have been straight forward if they were straight forward not jumping between PMs and the forum posting contradictory information.

This is a talk to page so when you ask do I want blood, no just the service they promised not the run around.

NeverWaining

DPD Ireland: Ciara wrote: »

Hi NeverWaining,

Do you mean like a spam email or actual mail?

crabbypaddy wrote: »

I'm sure he means spam mail such as catalogues, the likes of dell, misco and tesco direct are desperate for sending you junk mail after an order.

DPD Ireland: Liam wrote: »

Hi guys,

You won't be receiving any of these through the UK Virtual Address, as we don't have any connection with the original sender. However DPD might send you marketing communications about offers, products and services that you might be interested in from our trusted third party partners. You will always have the option of opting out of receiving these messages as set out in the "unsubscribe" part of the message.

Dodge wrote: »

You don't have to have a connection. if a customer uses the DPD virtual address for one item, there's little DPD can do to stop that vendor using the address again (and DPD won't know if the mail is solicited/unsolicited) so will have to charge the customer

Yes junk mail, exactly as descrobed by crabbypaddy.

If I buy from a seller (who now has my PW address) and they decide to send unwanted promotional material through the mail will you guys charge me for it?

DPD Ireland: Ciara

Hi NeverWaining

The answer to your question is no, we wont be charging you for any unsolicited deliveries, nor will we be making them. Our new service offering the UK Virtual Address is simply put in place to offer our customers a more convenient way of receiving deliveries that has not been available to them up to now.

dannyo666

Just got my email/text.....parcel was at PW depot friday afternoon,i guess that they stop sending texts/emails as its the end of the working working week?can see this causing havoc over xmas as people panic buy/wait.........anyways alls good as of now for me, it seems parcel should arrive tomorrow.......very good service so far

gubby

ok I am confused. just signed up with Parcel Wizard and cant find anything about delivery to your home. just checking depot finder?????

DPD Ireland: Ciara

HI Yggr of Asgard

If you become a Parcel Wizard member and get it delivered via our UK Virtual address it will be free as we are offering 3 free deliveries between now and the end of 2015.

STG.Otaku

For the record, my parcel never arrived. No one involved seems to give a **** either.

Thankfully I got a no quibble refund and was down a couple of hundred quid. Just down on time and patience.

I'll never use this service again. Especially how DPD just washed their hands and said "good luck".

A shame, the market would benefit from the competition.

jaypea1

DPD Ireland: Ciara

Hi Ciara,
I am about to order a beanbag from amazon. Apparently is comes in a brown box measuring 60cm x 60cm x 60cm and weights around 7kg.
Would you be able to tell me if it will cost more than the standard fee, as it is oversized?

Curb Your Enthusiasm

STG.Otaku wrote: »

For the record, my parcel never arrived. No one involved seems to give a **** either.

Thankfully I got a no quibble refund and was down a couple of hundred quid. Just down on time and patience.

I'll never use this service again. Especially how DPD just washed their hands and said "good luck".

A shame, the market would benefit from the competition.

As already confirmed by them on here many times, DPD never even had your item. Quit shaking your fists at them, they were not responsible.

Yggr of Asgard

DPD Ireland: Ciara wrote: »

HI Yggr of Asgard

If you become a Parcel Wizard member and get it delivered via our UK Virtual address it will be free as we are offering 3 free deliveries between now and the end of 2015.

Sorry Ciara, that is not addressing my question unless the 3 free deliveries are independent of size.

The size I gave is clearly over 10 kg, so I'm trying to understand what the extra cost is:

Could you tell me what the price for this item would be:

Dimension: 71.12 x 45.72 x 33.02 cm (so if I calculate that correctly it's 17.89 kg)
Real Weight: 20 kg

Thanks

Curb Your Enthusiasm

ParcelWizard's weight limit is 20kg so you should be fine. I can't imagine them charging you extra for the bigger sized box for your first three free deliveries.

STG.Otaku

Techmaster wrote: »

As already confirmed by them on here many times, DPD never even had your item. Quit shaking your fists at them, they were not responsible.

I'm sorry, I didn't realise you were the mouthpiece for DPD.

My apologies.

Curb Your Enthusiasm

STG.Otaku wrote: »

I'm sorry, I didn't realise you were the mouthpiece for DPD.

My apologies.

No need to apologise sarcastically mate, I'm just voicing my opinion. This is, after all, a public forum.

I think you are just annoyed you can't complain legitimately about DPD's service. You can see from this thread most people are very happy with the service provided, including myself (3 deliveries so far)

You need to take your complaint up with whoever Amazon used for shipping your parcel, not DPD.

EDIT: closed account says it all really.

Yggr of Asgard

Techmaster wrote: »

ParcelWizard's weight limit is 20kg so you should be fine. I can't imagine them charging you extra for the bigger sized box for your first three free deliveries.

That was my thought too but it's way over the 40cm x 40cm x 60cm which is why I was skeptical and wanted clarity.

I'm going to try it now and see if it works. PM would charge 14.95 € for it as home delivery, so PW is way better there if it's free.

Lord Spence

is the 3 free deliveries offer still available?

DPD Ireland: Liam

Hi, The 3 Free deliveries is available up to 31st December for all Parcel Wizard members both new and existing.

DPD Ireland: Liam

Berty wrote: »

They said that it wasn't a virtual address and also said it was a delivery from 3 years ago.

They didn't reply to my first email on their website nor the second so I come here and they can't work this either.

It would have been straight forward if they were straight forward not jumping between PMs and the forum posting contradictory information.

This is a talk to page so when you ask do I want blood, no just the service they promised not the run around.

Hi Berty,

Apologies for the confusion. We saw that the most recent message was one on this thread and decided to reply to that one instead of your PMs. Should have done both. Really sorry about that

I'm afraid that the tracking number you sent us dates from a few years back. We can see that it was a delivery made to you, so we were wondering if you have another one and somehow those two got mixed up. Let us know. We're here to help

DPD Ireland: Liam

jaypea1 wrote: »

DPD Ireland: Ciara

Hi Ciara,
I am about to order a beanbag from amazon. Apparently is comes in a brown box measuring 60cm x 60cm x 60cm and weights around 7kg.
Would you be able to tell me if it will cost more than the standard fee, as it is oversized?

Hi there,

That'll be fine. Send us the tracking number when you get it and we'll keep an eye on it. Liam

DPD Ireland: Liam

Yggr of Asgard wrote: »

Sorry Ciara, that is not addressing my question unless the 3 free deliveries are independent of size.

The size I gave is clearly over 10 kg, so I'm trying to understand what the extra cost is:

Could you tell me what the price for this item would be:

Dimension: 71.12 x 45.72 x 33.02 cm (so if I calculate that correctly it's 17.89 kg)
Real Weight: 20 kg

Thanks

Hi Yggr,

That should be fine too. Let us know of the tracking number when you get it, just to keep an eye on it. Liam