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Eir rural FTTH thread

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Comments

  • #8132
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,406 Mod ✭✭✭✭Gonzo


    rob808 wrote: »
    I perorder but never got a conformation email about it how long does it take before you get it.

    I didn't get a confirmation untill my area went live. I pre-ordered first and no confirmation, then when i followed up a week later Eir cancelled the order and told me to wait till my road was live, then on the date given to me I got in contact with the Eir reps on boards and had a confirmation and an install 2 days later.


  • #8133
    rob808
    Registered Users, Registered Users 2 Posts: 2,391 ✭✭✭rob808


    Gonzo wrote: »
    I didn't get a confirmation untill my area went live. I pre-ordered first and no confirmation, then when i followed up a week later Eir cancelled the order and told me to wait till my road was live, then on the date given to me I got in contact with the Eir reps on boards and had a confirmation and an install 2 days later.
    He said to me 4 October and digiweb said they were launching around the same time I have to wait and see thanks.


  • #8134
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,406 Mod ✭✭✭✭Gonzo


    rob808 wrote: »
    He said to me 4 October and digiweb said they were launching around the same time I have to wait and see thanks.

    you probably won't get a confirmation till the 4th or 5th October.


  • #8135
    _sheep
    Registered Users, Registered Users 2 Posts: 1,143 ✭✭✭_sheep


    Hopefully a query that hasnt been answered already, I've tried to catch up on most of this thread but may have missed it.

    I'm in a new build, no phone line (ever) going into the site but the telephone poles go right by my front garden so cant see a problem getting the fiber or a phone line in if required. On the map i can see I'm on one of the rural fiber runs with my house marked with a symbol, and its due to go live first half of 2018 (Borrisoleigh).

    Question is do i need a phone line pre-servicing my house to order FTTH, or can i just order efiber when it goes live and they come and do the civil work then? I'm guessing i should bite the bullet and get a phone line installed, but at the same time dont want to waste money if its not necessary.


  • #8136
    rob808
    Registered Users, Registered Users 2 Posts: 2,391 ✭✭✭rob808


    _sheep wrote: »
    Hopefully a query that hasnt been answered already, I've tried to catch up on most of this thread but may have missed it.

    I'm in a new build, no phone line (ever) going into the site but the telephone poles go right by my front garden so cant see a problem getting the fiber or a phone line in if required. On the map i can see I'm on one of the rural fiber runs with my house marked with a symbol, and its due to go live first half of 2018 (Borrisoleigh).

    Question is do i need a phone line pre-servicing my house to order FTTH, or can i just order efiber when it goes live and they come and do the civil work then? I'm guessing i should bite the bullet and get a phone line installed, but at the same time dont want to waste money if its not necessary.
    it be easier if you did because you be on there system with account and have a port at the exchange.


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  • #8137
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,081 ✭✭✭✭Johnboy1951


    _sheep wrote: »
    Hopefully a query that hasnt been answered already, I've tried to catch up on most of this thread but may have missed it.

    I'm in a new build, no phone line (ever) going into the site but the telephone poles go right by my front garden so cant see a problem getting the fiber or a phone line in if required. On the map i can see I'm on one of the rural fiber runs with my house marked with a symbol, and its due to go live first half of 2018 (Borrisoleigh).

    Question is do i need a phone line pre-servicing my house to order FTTH, or can i just order efiber when it goes live and they come and do the civil work then? I'm guessing i should bite the bullet and get a phone line installed, but at the same time dont want to waste money if its not necessary.

    No phone line needed for FTTH which is carried completely on fibre.

    FTTC requires a phone line as the last span of the connection is carried on copper.

    Confirm using your eircode that you are on the 2018 roll out.


  • #8138
    savemejebus
    Registered Users, Registered Users 2 Posts: 4,700 ✭✭✭savemejebus


    Johnboy1951 wrote: »
    No phone line needed for FTTH which is carried completely on fibre.

    FTTC requires a phone line as the last span of the connection is carried on copper.

    Confirm using your eircode that you are on the 2018 roll out.

    What happens if a house isn't assigned an eircode yet?


  • #8139
    Pangea
    Registered Users, Registered Users 2 Posts: 5,584 ✭✭✭Pangea


    Just spent two hours on the phone with Eir. The past few days have been a nightmare trying to get the Internet problem sorted. They had a different story today. I was told it was a Tier 2 case. One of the agents hadn't seen the problem before.. Turns out there was a provisional failure on the account, a blockage on the line once the new ffth system rebooted after the old dsl account was ceased. She said the signal was going zig zag instead of straight, so now they hope to rectify it by Friday. My experience has been awful. Four days speaking to every department in Eir, four different case numbers. All Il say is that I hope no one else experiences this problem with ftth.


  • #8140
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    savemejebus wrote: »
    What happens if a house isn't assigned an eircode yet?

    You are going to have a battle to convince them to include you. Poster ah,sure seems to be the person to contact seeing that they got their new build included.

    http://www.boards.ie/vbulletin/showpost.php?p=104680220&postcount=7839


  • #8141
    savemejebus
    Registered Users, Registered Users 2 Posts: 4,700 ✭✭✭savemejebus


    Allison Puny Appetite wrote: »
    You are going to have a battle to convince them to include you. Poster ah,sure seems to be the person to contact seeing that they got their new build included.

    http://www.boards.ie/vbulletin/showpost.php?p=104680220&postcount=7839

    Cheers, will look into that. House isn't a new build but has no eircode, neighbouring houses have though and are marked as getting it before soon.


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  • #8142
    The Cush
    Registered Users, Registered Users 2 Posts: 16,049 ✭✭✭✭The Cush


    savemejebus wrote: »
    What happens if a house isn't assigned an eircode yet?
    savemejebus wrote: »
    House isn't a new build but has no eircode, neighbouring houses have though and are marked as getting it before soon.

    How old is the house? There is a 2012 stalled build, just the walls and no roof, in my area, it has an eircode and on the 300k rollout plan.

    Contact eircode, probably just an error in the database. The next quarterly eircode update is due in Nov. This from the eircode website
    The next quarterly update will be displayed on our systems in ​​​​​November 2017.

    If your property has been in existence for many years and you cannot find it on the Eircode Finder, please get in touch with our contact centre and they will be happy to help you. You can contact Eircode either by submitting a query or contact us on 0818 300 005.

    https://www.eircode.ie/getting-an-eircode


  • #8143
    savemejebus
    Registered Users, Registered Users 2 Posts: 4,700 ✭✭✭savemejebus


    The Cush wrote: »
    How old is the house? There is a 2012 stalled build, just the walls and no roof, in my area, it has an eircode and on the 300k rollout plan.

    Contact eircode, probably just an error in the database. The next quarterly eircode update is due in Nov. This from the eircode website

    House is pretty old (early 1900's), lived in till early 2000's but renovated in 07 but renovations not completed till this year. Will contact the eircode crowd tomorrow and try get it added at least.


  • #8144
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Allison Puny Appetite wrote: »
    How many homes have SIRO connected?

    Actual installations seems to be commercially sensitive (SIRO), but SIRO has passed/enabled 85000 homes, that are ready for installation. That was actually in the last press release, that also announced the build-out for Athlone town. If the 12000 figure of Eir/OpenEir is correct, then SIRO has passed 4 times as much.
    /M


  • #8145
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,081 ✭✭✭✭Johnboy1951


    Marlow wrote: »
    Actual installations seems to be commercially sensitive (SIRO), but SIRO has passed/enabled 85000 homes, that are ready for installation. That was actually in the last press release, that also announced the build-out for Athlone town. If the 12000 figure of Eir/OpenEir is correct, then SIRO has passed 4 times as much.
    /M

    Easy enough to get high figures when your roll out is in high density urban areas.


  • #8146
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Johnboy1951 wrote: »
    Easy enough to get high figures when your roll out is in high density urban areas.

    Areas that Eir has ignored for the time being and that only are serviced with FTTC (at the most) or Virgin .. if you're lucky, at the moment. Actually, the fiber build in those areas can be more challenging due to planning, access etc. And while these are urban areas, they're areas that have been long ignored, examples being Skibbereen, Tralee, etc.

    /M


  • #8147
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Marlow wrote: »
    Actual installations seems to be commercially sensitive (SIRO), but SIRO has passed/enabled 85000 homes, that are ready for installation. That was actually in the last press release, that also announced the build-out for Athlone town. If the 12000 figure of Eir/OpenEir is correct, then SIRO has passed 4 times as much.
    /M

    I think you're trolling me now Marlow. The 12000 figure quoted for eir was actual physical FTTH connections. The total figure from Comreg was 19125, leaving the maximum number of Siro connections at 7125. This is ignoring enet who would have a small amount of trials in various areas.


  • #8148
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Allison Puny Appetite wrote: »
    I think you're trolling me now Marlow. The 12000 figure quoted for eir was actual physical FTTH connections.

    If I was trolling, I wouldn't have specified, that these are homes passed. Also, the 12000 figure was, as I said, very questionable. Given the fact, that it took them 9 months to install the first 6000 and they suddenly did another 6000 in 3 months, when that figure is what they predicted, but can't deliver.

    They're finalizing approx 10-15% of what they predicted at the moment due to problems with their contractors. The 12000 figure didn't come from the department, so can't be taken for granted.

    I'm looking forward to the next report.

    /M


  • #8149
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Marlow wrote: »
    If I was trolling, I wouldn't have specified, that these are homes passed. Also, the 12000 figure was, as I said, very questionable. Given the fact, that it took them 9 months to install the first 6000 and they suddenly did another 6000 in 3 months, when that figure is what they predicted, but can't deliver.

    They're finalizing approx 10-15% of what they predicted at the moment due to problems with their contractors. The 12000 figure didn't come from the department, so can't be taken for granted.

    I'm looking forward to the next report.

    /M

    I've already explained to you that this 12000 figure likely includes urban FTTH that they have had available since 2015. Anyway between SIRO and Openeir there must be nearly 200000 homes passed nationwide yet less than 10% have active connections. Hardly stellar.


  • #8150
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Allison Puny Appetite wrote: »
    Anyway between SIRO and Openeir there must be nearly 200000 homes passed nationwide yet less than 10% have active connections. Hardly stellar.

    Agreed. And that comes down to price. Very hard to do something about for other providers, too, as the Eir's base pricing is set by the department.

    /M


  • #8151
    The Cush
    Registered Users, Registered Users 2 Posts: 16,049 ✭✭✭✭The Cush


    turbbo wrote: »
    Lol - fastest broadband available to me on that exchange is 3mbs!! 58 houses on that same exchange in the same boat give or take a mb or 2.

    58 houses could be the reason for the late rollout in your area. Looking at the planned rollout for the county, 6 exchanges have less than 129 potential FTTH properties and they're all down for the second half of 2018.

    GLENROE 56
    CASTLETROY 58
    GRANAGH 96
    FOYNES 97
    KILMEEDY 110
    EFFIN 123


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  • #8152
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    58 Homes, lucky it ever got DSL at all. Most of those would be dial up only.


  • #8153
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    ED E wrote: »
    58 Homes, lucky it ever got DSL at all. Most of those would be dial up only.

    It's mad really, as Castletroy isn't that far from being Urban. There's got to be some legacy reason for that.

    /M


  • #8154
    The Cush
    Registered Users, Registered Users 2 Posts: 16,049 ✭✭✭✭The Cush


    ED E wrote: »
    58 Homes, lucky it ever got DSL at all. Most of those would be dial up only.

    58 homes in a predominantly urban area, 6140 connected premises. Our local exchange is core fibred back to the Castletroy exchange.


  • #8155
    Jpmarn
    Registered Users, Registered Users 2 Posts: 1,498 ✭✭✭Jpmarn


    ED E wrote: »
    58 Homes, lucky it ever got DSL at all. Most of those would be dial up only.

    A good deal of people down my road are on the Castletroy exchange and not included on the 300k ftth rollout. Poor quality <2mbs dsl would be available as they would be roughly 7km from the exchange building.


  • #8156
    turbbo
    Registered Users, Registered Users 2 Posts: 1,138 ✭✭✭turbbo


    Jpmarn wrote: »
    A good deal of people down my road are on the Castletroy exchange and not included on the 300k ftth rollout. Poor quality <2mbs dsl would be available as they would be roughly 7km from the exchange building.

    Yeah it’s a small area not small in population for the size of it. Think ed e needs to get out more.


  • #8157
    banjopeter
    Registered Users, Registered Users 2 Posts: 87 ✭✭banjopeter


    Pangea wrote: »
    Just spent two hours on the phone with Eir. The past few days have been a nightmare trying to get the Internet problem sorted. They had a different story today. I was told it was a Tier 2 case. One of the agents hadn't seen the problem before.. Turns out there was a provisional failure on the account, a blockage on the line once the new ffth system rebooted after the old dsl account was ceased. She said the signal was going zig zag instead of straight, so now they hope to rectify it by Friday. My experience has been awful. Four days speaking to every department in Eir, four different case numbers. All Il say is that I hope no one else experiences this problem with ftth.
    You are one of many. I ordered FTTH on 5th May, fibre on pole right outside my house, had issues, was never installed, tried to cancel the order so I could to go back to square one, and ended up in a complete nightmare. Dozens and dozens of phone calls, told it was Tier 2. Was told they had never seen the problem before. Tier 2 means feck all, except the people on the phone can say it is out of their hands. Finally managed to get to talk to a supervisor called Daniel. He took my case seriously, called me back a few times ( first time anyone phoned me). Yesterday, 4 and half months later, I got an email to say my new order had gone through. Except it wasn't what I had signed up for (standalone broadband, €55, 12 month contract). Order I got was for €82 ( Promotional price they say!), landline included, 18 months contract.
    On phone again, can't change it until it is in place. Waiting now for notification of installation...


  • #8158
    turbbo
    Registered Users, Registered Users 2 Posts: 1,138 ✭✭✭turbbo


    ED E wrote: »
    58 Homes, lucky it ever got DSL at all. Most of those would be dial up only.

    Are you trolling with comments like that?


  • #8159
    KOR101
    Registered Users, Registered Users 2 Posts: 1,898 ✭✭✭KOR101


    Marlow wrote: »
    Actual installations seems to be commercially sensitive (SIRO), but SIRO has passed/enabled 85000 homes, that are ready for installation. That was actually in the last press release, that also announced the build-out for Athlone town. If the 12000 figure of Eir/OpenEir is correct, then SIRO has passed 4 times as much.
    /M
    So you're comparing connections to passed homes. This is pure BS, as was your claim that Eir are only connecting 44 homes a week.


  • #8160
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    turbbo wrote: »
    Are you trolling with comments like that?

    Nope, about 60(iirc) EXCHs like that around.

    You don't spend €20,000 on equipment and labor for a return of €500/mo after costs.


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  • #8161
    turbbo
    Registered Users, Registered Users 2 Posts: 1,138 ✭✭✭turbbo


    ED E wrote: »
    Nope, about 60(iirc) EXCHs like that around.

    You don't spend €20,000 on equipment and labor for a return of €500/mo after costs.

    That makes no sense - densely populated areas are far more economical to roll out to than vast expanses with sporadic population.

    You're saying because it's a small number it's not worth rolling out to? But you're not taking into account it's size - i.e tiny by comparison to areas that have already gone live. Surely it should be based on homes per km rather than just number of homes in an exchange area. Also they are working in adjacent areas already so it's not like they have to travel hundreds of miles to get there either. So costs would not outweigh return. Think you'd need to take a look at google maps.


This discussion has been closed.
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