Eir rural FTTH thread

Gonzo

Peppa Cig wrote: »

In the era of 1000mb speeds that has to be false advertising by Eir

maybe I'm going blind but I can't find anything to do with the fair usage policy and excess charges in https://www.eir.ie/opencms/export/.content/pdf/pricing/eir_General_Terms_and_Conditions.pdf

This fair usage policy is so well hidden.

Gonzo

Peppa Cig wrote: »

In the era of 1000mb speeds that has to be false advertising by Eir

certainly seems it.

https://www.eir.ie/broadband/1000mb-fibre/

that page leads me and everyone else to believe there is no usage limits, they even got the little no usage limit icon above it.

plodder

Gonzo wrote: »

certainly seems it.

https://www.eir.ie/broadband/1000mb-fibre/

that page leads me and everyone else to believe there is no usage limits, they even got the little no usage limit icon above it.

I think it is unlimited. It's specifically for the 1000mbit packages, but not the 150mbit one.

Just looking at the bundles

The 35 euro bundle at 150mbit says:

"eir Fibre to the Home unlimited up to 150Mb

Unlimited Fibre to the Home broadband"

The 55 euro bundle says:

"eir Fibre to the Home unlimited up to 1,000Mb

Unlimited Fibre to the Home broadband. Ireland's fastest broadband with unlimited usage"

What could the difference between the two packages be? "Unlimited" has to be the most abused word in the English language at this stage.

ED E

Fire an email off to COMREG and the ASA. Likely nothing will come of it, but it should.

Tom Mann Centuria

So after 2 weeks of all the equipment wired up in my house, and nearly a week since my dsl was cut off I'm officially a "failed installation" and have to wait up to 3 days for engineer. Have spent well over 3 hours on the phone getting bounced/cut off/transferred by eir. So once it's sorted, and after my minimum contract is up, I'll be looking to leave ASAP.

KOR101

chewed wrote: »

That's what I thought as well. But I got a vague text message from eir yesterday saying "Thank you for your order, it will be delivered by Nightline on 24 April...."

No mention of what "it" actually is in the text message! I assumed it was the modem.

Just be careful they don't start billing from the date modem is posted. That's what happened to me with FTTC.

tsue921i8wljb3

Tom Mann Centuria wrote: »

So after 2 weeks of all the equipment wired up in my house, and nearly a week since my dsl was cut off I'm officially a "failed installation" and have to wait up to 3 days for engineer. Have spent well over 3 hours on the phone getting bounced/cut off/transferred by eir. So once it's sorted, and after my minimum contract is up, I'll be looking to leave ASAP.

What was the reason you failed?

Tom Mann Centuria

Allison Puny Appetite wrote: »

What was the reason you failed?

No idea, it's never worked since it was installed. Apologies for lack of correct names of devices, but initially after install the little white box had green light on power, pon and Lan. Nothing on los. We were told it would become active after couple of days. Then after a week we have green light on power, nothing on pon, flashing red on los and flashing green on Lan.

Makes for nice light show, but not much else.

We've had people telling us to reset router, check the phone line!?! and generally go through same pointless dance day after day. Rinse and repeat.

Gonzo

ED E wrote: »

Fire an email off to COMREG and the ASA. Likely nothing will come of it, but it should.

I've just asked again on the Eir forum, the document that I was linked contains no information about the fair usage policy or excess charges. Perhaps it has gone truly unlimited and the reps do not know of this change.

I'm fairly certain I read that document before and it contained the FUP information.

Gonzo

plodder wrote: »

I think it is unlimited. It's specifically for the 1000mbit packages, but not the 150mbit one.

Just looking at the bundles

The 35 euro bundle at 150mbit says:

"eir Fibre to the Home unlimited up to 150Mb

Unlimited Fibre to the Home broadband"

The 55 euro bundle says:

"eir Fibre to the Home unlimited up to 1,000Mb

Unlimited Fibre to the Home broadband. Ireland's fastest broadband with unlimited usage"

What could the difference between the two packages be? "Unlimited" has to be the most abused word in the English language at this stage.

it's the same for the 1000 on
https://www.eir.ie/broadband/.


If the 1000meg plan is truly unlimited while the others are not, I will be upgrading straight away.

plodder

Gonzo wrote: »

I've just asked again on the Eir forum, the document that I was linked contains no information about the fair usage policy or excess charges. Perhaps it has gone truly unlimited and the reps do not know of this change.

I'm fairly certain I read that document before and it contained the FUP information.

"absolutely no usage limits" sounds very strong, but if you follow the links from the bundles to the T&Cs you arrive at the old document which names the packages with the "extreme" name and it mentions the 1TB limit. So, maybe the T&C doc has to be updated.

Otherwise you'd have to ask if "absolutely no usage limits" means "usage limits", then how would you describe a product with no usage limits?

"Absolutely no usage limits, at all, at all. No we really mean it! We're serious this time! Please believe us!" :pac:

MajesticDonkey

plodder wrote: »

Otherwise you'd have to ask if "absolutely no usage limits" means "usage limits", then how would you describe a product with no usage limits?

"Absolutely no usage limits, at all, at all. No we really mean it! We're serious this time! Please believe us!" :pac:

Yeah, I pity the company that will in the future inevitably offer an actually unlimited product, but nobody will believe them!

Gonzo

if it turns out to be true that the 1000 plan is now truly unlimited while the 150 and 300 are still limited, I will upgrade instantly.

The reason for this is I don't like to be restricted to usage limits, if I have a heavy month, it would be good to know that I won't be charged anything extra and also having a 1tb data allowance makes me want to use every bit of it up because it's there. If there was no usage policy I would probably end up going under 1000 some months and wouldn't feel like I'm missing out.

If Eir make the 1000 unlimited that's an extra 10-20 euros from some people, it's a privilege worth paying for.

knipex

Just realized that my eircode is passing on the eir site even though its failing on the openeir site..

Gonzo

The reps have sent my query's about the FUP off for further investigating.
Hopefully it will be good news. It would be a game changer to have even one of the FTTH packages as truly unlimited. A FTTH connection with proper unrestricted data usage is the holy grail, the limited 1tb FUP definitely takes some of the good away.

It's something Eir should really market, if true, because they would be the only provider to offer truly unlimited FTTH, free installation as well as free access to the BT Sports pack included on Eir and Sky platforms. Their Network and ping response times is also incredible and something I'd like to stay with.

Browning

In need of a bit of help as I am a little confused. Our house was on a blue line, now on a yellow line. Houses about 500m away have got splitter boxes on poles C/W with cable looped around the boxes. outside a number of houses. The house next door (ie 200m) has nothing and between that house and mine the line goes underground. I have put my eircode into the openeir checker and I get the NBP message saying that my are marked in orange will be serviced by NBP. Once of the poles down the road has the initials DPEL sprayed in yellow. What is this ?

Gonzo

another update about the FUP, doesn't look like any of the FTTH plans are unlimited, it seems they are all still restricted to the 1tb data usage per month.

long_b

Gonzo wrote: »

another update about the FUP, doesn't look like any of the FTTH plans are unlimited, it seems they are all still restricted to the 1tb data usage per month.

Seems like we're basing big decisions (increased spend per month) on loosely worded text on a website that's being updated as we type

Gonzo

long_b wrote: »

Seems like we're basing big decisions (increased spend per month) on loosely worded text on a website that's being updated as we type

at least now they know that we'd be interested in a truly unlimited plan, it would be in their interest to have one as well, it would certainly set them apart from Siro which is also limited to 1tb per month.

I reckon if they went fully unlimited it wouldn't make a whole lot of difference to their costs as some people would use more than 1tb per month, but most wouldn't and I would probably end up just using whatever I need per month, some months using less than on a fup plan. Im sure there is others with FTTH who will use up that 1tb each and every month because we are 'paying' for that 1tb per month and it gets resets each month.

Biker Tommy

yammagamma wrote: »

Tommy i forgot to add also that you dont have to get the FTTH off eir as alot of people dont realise ,go to the fibre rollout web site and it lists all the providers that do the FTTH

Thanks yammagamma

MiskyBoyy

Meanwhile, over on a 50Mb Vodafone FTTC connection... :rolleyes:

ACLFC7

Browning wrote: »

In need of a bit of help as I am a little confused. Our house was on a blue line, now on a yellow line. Houses about 500m away have got splitter boxes on poles C/W with cable looped around the boxes. outside a number of houses. The house next door (ie 200m) has nothing and between that house and mine the line goes underground. I have put my eircode into the openeir checker and I get the NBP message saying that my are marked in orange will be serviced by NBP. Once of the poles down the road has the initials DPEL sprayed in yellow. What is this ?

Check this map: http://www.dccae.gov.ie/en-ie/communications/topics/Broadband/national-broadband-plan/high-speed-broadband-map/Pages/Interactive-Map.aspx

If your house isn't covered by a light blue circle then unfortunately you're not getting Eir's FTTH.

Peppa Cig

MiskyBoyy wrote: »

Meanwhile, over on a 50Mb Vodafone FTTC connection... :rolleyes:

Is Vodafone truly unlimited then ?

Or are you getting charged extra for that?

That's 1.5TB right.....

How are you clocking that up?

oscarBravo

Gonzo wrote: »

at least now they know that we'd be interested in a truly unlimited plan, it would be in their interest to have one as well, it would certainly set them apart from Siro which is also limited to 1tb per month.

SIRO is a wholesaler. Usage limits are set by retailers.

MiskyBoyy

Peppa Cig wrote: »

Is Vodafone truly unlimited then ?

Or are you getting charged extra for that?

That's 1.5TB right.....

How are you clocking that up?

Yep, truely unlimited it appears. I've only gone over 1TB maybe once or twice before.

Nope, my bill was 45 as usual!

Yeah 1.5TB

Tbh, I didn't realise I has used so much last month when I seen it. I guess it must just be Xbox/Steam game updates as well as streaming 4k Netflix.

Peppa Cig

Gonzo wrote: »

at least now they know that we'd be interested in a truly unlimited plan, it would be in their interest to have one as well, it would certainly set them apart from Siro which is also limited to 1tb per month.

I reckon if they went fully unlimited it wouldn't make a whole lot of difference to their costs as some people would use more than 1tb per month, but most wouldn't and I would probably end up just using whatever I need per month, some months using less than on a fup plan. Im sure there is others with FTTH who will use up that 1tb each and every month because we are 'paying' for that 1tb per month and it gets resets each month.

Thanks Gonzo

Interested parties should add to the Eir forum if they feel 1TB limit is inappropriate for FTTH (try and exercise a bit of pressure - maybe).

http://touch.boards.ie/thread/2057733064/2/#post103317677

Peppa Cig

MiskyBoyy wrote: »

Yep, truely unlimited it appears. I've only gone over 1TB maybe once or twice before.

Nope, my bill was 45 as usual!

Yeah 1.5TB

Tbh, I didn't realise I has used so much last month when I seen it. I guess it must just be Xbox/Steam game updates as well as streaming 4k Netflix.

Perfect example of how easy it is to go over 1TB. Eir state they would charge you €50 for this each month (I believe)

long_b

I'm waiting for the backlash when my neighbours get their blistering 150 Mb service installed, and then complain that "the WiFi/Internet is worse than before" because Eir are using a rubbish router.

The Cush

Peppa Cig wrote: »

Perfect example of how easy it is to go over 1TB. Eir state they would charge you €50 for this each month (I believe)

This from eir's pricing document

Where customer usage exceeds the specified monthly download/upload limit appropriate to the customer's chosen level, the company reserves the right to charge the customer for the excess use or to request the customer to select a more appropriate level. In the event of a customer refusing or neglecting to select an appropriate level, eir may upon due notice terminate the provision of the facility to the customer. The additional charge for excess usage is €2.03 per GB (€1.65 ex. VAT) up to a maximum of €24.40 (inc. VAT) per month. eFibre packages with unlimited usage are subject to a Fair Usage policy of 1TB per month. Usage is excess of 1TB will be charged at €2.50 (inc. VAT) for every 10 GB up to maximum of €100 (inc. VAT) per month.

https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Part3.1.pdf

overtime

The Cush wrote: »

This from eir's pricing document

Is that not up €100 per month?