Fibre up 24 hrs

kleefarr

Thought it was short...

Right clicked and selected 48hr option.

Any better?

kleefarr

Alaya Fancy Sewage wrote: »

You should also have a .pp2 file saved. If you want to upload it to some file sharing service (Dropbox, Google Drive) I can take a look at it. The text file is of no use to me.

I don't see any option to save a.pp2 file.

tsue921i8wljb3

kleefarr wrote: »

I don't see any option to save a.pp2 file.

Under File > Export Sample Set.

You are showing Packet Loss so it would be useful to have a look at the .pp2 file if possible.

kleefarr

And can you believe it the bloody pingplotter froze and when restarted the report/scan has gone.
No longer in it's history folder.

kleefarr

Ok think I managed to find it again..

Will PM you the link.

tsue921i8wljb3

There is something peculiar in the trace. Twice in the sample your router (Archer) began to drop packets. The first occasion was just after 9pm on Saturday the 4th. The second time was around 2.05am on this morning the 6th. To be honest I have never come across this before. Do you have any electrical issues in your home? Was there anybody there to turn off the router?







However outside of the router issue there does seem to be a marked increase in ping times and packet loss in the evening at what would be considered peak times.

On the 4th from about 9pm until after midnight you have more than a doubling of average ping time with a packet loss of 0.35%



Then again the same on the 5th from just after 8pm until about 12.30am we get 0.37% loss.





I'm not sure if it is conclusive proof of a bandwidth problem in Vodafone's network but I would definitely send them image 02 and 03 to see what they say.

kleefarr

No electrical issues that I know of. Everything else apart from modem and laptop were unplugged.

House was empty. Nobody here to turn off modem.

Vodafone are due to phone me tomorrow. I will suggest I forward those images to them.

Thanks.

tsue921i8wljb3

I would be interested to see if anyone else has any theories as to why the router is sporadically dropping packets?

kleefarr

Alaya Fancy Sewage wrote: »

I would be interested to see if anyone else has any theories as to why the router is sporadically dropping packets?

Yes, here is the link to the file..

https://onedrive.live.com/redir?resid=8571D7D90F57374F!68464&authkey=!AJMH8drtus4yztU&ithint=file%2cpp2

And here is the log text from the Archer..

tsue921i8wljb3

These are the sections of the log that seem to correspond with the packet loss to the router. I'm not an expert on VDSL2 connection protocols so hopefully one of the other forum guys will have a better idea.

2016-06-04 21:06:52 [3] PPP: ppp0 User request
2016-06-04 21:06:52 [3] PPP: ppp0 LCP down
2016-06-04 21:06:52 [4] PPP: ppp0 LCP down
2016-06-04 21:06:52 [6] PPP: ppp0 sent [LCP TermReq id=0x2 "User request"]
2016-06-04 21:06:55 [6] PPP: ppp0 sent [LCP TermReq id=0x3 "User request"]
2016-06-04 21:06:59 [3] PPP: ppp0 
2016-06-04 21:08:10 [6] PPP: ppp0 sent [PADI Host-Uniq(0x0000625b)]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd  [PADO PeerMac(2c-54-2d-25-17-10)]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [PADR Host-Uniq(0x0000625b)]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd  [PADS SessionID(0xd454)]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x1a395956>]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth chap MD5> <magic 0xaa19173c>]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [LCP ConfAck id=0x1 <mru 1492> <auth chap MD5> <magic 0xaa19173c>]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0x1a395956>]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0x1a395956]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0xaa19173c]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x1 <9b8384e6fea97cd66c8a5ed06be5e5b6>, name = "w_cdc_lns01"]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [CHAP Response id=0x1 <99872c298a475dcaf9fd09df218af35b>, name = "vodafone@vodafone.ie
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [CHAP Success id=0x1 ""]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [IPCP ConfReq id=0x1 <addr 89.19.64.1>]
2016-06-04 21:08:10 [6] PPP: ppp0 sent [IPCP ConfAck id=0x1 <addr 89.19.64.1>]
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [IPCP ConfNak id=0x1 <addr 109.76.20.241> <ms-dns1 89.19.64.164> <ms-dns2 89.19.64.36>
2016-06-04 21:08:10 [6] PPP: ppp0 sent [IPCP ConfReq id=0x2 <addr 109.76.20.241> <ms-dns1 89.19.64.164> <ms-dns2 89.19.64.36>
2016-06-04 21:08:10 [6] PPP: ppp0 rcvd [IPCP ConfAck id=0x2 <addr 109.76.20.241> <ms-dns1 89.19.64.164> <ms-dns2 89.19.64.36>

2016-06-06 02:06:06 [6] PPP: ppp0 rcvd [LCP TermReq id=0x2]
2016-06-06 02:06:06 [3] PPP: ppp0 LCP down
2016-06-06 02:06:06 [4] PPP: ppp0 LCP down
2016-06-06 02:06:06 [6] PPP: ppp0 sent [LCP TermAck id=0x2]
2016-06-06 02:06:10 [3] PPP: ppp0 
2016-06-06 02:06:29 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000032c0)]
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd  [PADO PeerMac(e8-b7-48-c6-32-10)]
2016-06-06 02:06:29 [6] PPP: ppp0 sent [PADR Host-Uniq(0x000032c0)]
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd  [PADS SessionID(0x2284)]
2016-06-06 02:06:29 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xc908b1aa>]
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth chap MD5> <magic 0x3c4aa3b6>]
2016-06-06 02:06:29 [6] PPP: ppp0 sent [LCP ConfAck id=0x1 <mru 1492> <auth chap MD5> <magic 0x3c4aa3b6>]
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0xc908b1aa>]
2016-06-06 02:06:29 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0xc908b1aa]
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x3c4aa3b6]
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x1 <447c0f0b1079a7f7d52ae047e36a0bed>, name = "w_cdc_lns06"]
2016-06-06 02:06:29 [6] PPP: ppp0 sent [CHAP Response id=0x1 <ca20c304081f8c8255a3e243283b8e2e>, name = "vodafone@vodafone.ie
2016-06-06 02:06:29 [6] PPP: ppp0 rcvd [CHAP Success id=0x1 ""]
2016-06-06 02:06:29 [6] PPP: ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2016-06-06 02:06:30 [6] PPP: ppp0 rcvd [IPCP ConfReq id=0x1 <addr 89.19.68.133>]
2016-06-06 02:06:30 [6] PPP: ppp0 sent [IPCP ConfAck id=0x1 <addr 89.19.68.133>]
2016-06-06 02:06:30 [6] PPP: ppp0 rcvd [IPCP ConfNak id=0x1 <addr 93.107.27.247> <ms-dns1 89.19.64.36> <ms-dns2 89.19.64.164>
2016-06-06 02:06:30 [6] PPP: ppp0 sent [IPCP ConfReq id=0x2 <addr 93.107.27.247> <ms-dns1 89.19.64.36> <ms-dns2 89.19.64.164>
2016-06-06 02:06:30 [6] PPP: ppp0 rcvd [IPCP ConfAck id=0x2 <addr 93.107.27.247> <ms-dns1 89.19.64.36> <ms-dns2 89.19.64.164>

kleefarr send these logs to Vodafone also. It seems to me that your connection is dropping for some reason. Here is a thread from a few years ago complaining of a similar issue with Vodafone:

http://www.boards.ie/ttfthread/2055782719

tsue921i8wljb3

kleefarr I just noticed something else in the trace. On the first evening (the 3rd) you had no issues at all right up until the disconnect on the 4th at 9.06pm.

If you compare the two graphs you can see that after the disconnect you are assigned a different IP with a different route to heanet. On both evenings with the packet loss the route to heanet is:

• 89.19.64.1
• 89.19.68.222
• 213.233.129.93

Perhaps this route has capacity issues. Clarify with Vodafone.







Then on your second disconnect you get assigned yet another different route. However you stopped the test before we could see it's evening performance




You may be experiencing two distinct issues here. First you need to find out why your connection is disconnecting. Secondly there may be a capacity issue with certain Vodafone routes.

notahappycamper

Correct me if I'm wrong but is not that the daily overnight disconnect while we are assigned a new IP address from Vodafone? Has the "DSL up time" (on the router in "status>WAN>DSL") changed or has just the "on line duration" (on the router in "status>WAN>network" changed?

From reading the thread this is a fault that they can't determine/bother to fix. I had an issue where I knew the line was capable of a greater download speed and they said there was capacitance on the line - somewhere in the house. They sent out a technician not from KN but a guy called Billy Kelly from "Commbiz" to check the internal wiring. He found nothing was wrong. Maybe get him out to check the internal wiring. If he finds all is in order this is an issue from the cab to your NTU.

kleefarr

Alaya Fancy Sewage wrote: »

kleefarr I just noticed something else in the trace. On the first evening (the 3rd) you had no issues at all right up until the disconnect on the 4th at 9.06pm.

If you compare the two graphs you can see that after the disconnect you are assigned a different IP with a different route to heanet. On both evenings with the packet loss the route to heanet is:

• 89.19.64.1
• 89.19.68.222
• 213.233.129.93

Perhaps this route has capacity issues. Clarify with Vodafone.







Then on your second disconnect you get assigned yet another different route. However you stopped the test before we could see it's evening performance




You may be experiencing two distinct issues here. First you need to find out why your connection is disconnecting. Secondly there may be a capacity issue with certain Vodafone routes.

I will pass on all data to them, for all the good it will do.
I had test running for over two days, had to turn it of sometime.
Thanks for the help so far.

kleefarr

notahappycamper wrote: »

Correct me if I'm wrong but is not that the daily overnight disconnect while we are assigned a new IP address from Vodafone? Has the "DSL up time" (on the router in "status>WAN>DSL") changed or has just the "on line duration" (on the router in "status>WAN>network" changed?

From reading the thread this is a fault that they can't determine/bother to fix. I had an issue where I knew the line was capable of a greater download speed and they said there was capacitance on the line - somewhere in the house. They sent out a technician not from KN but a guy called Billy Kelly from "Commbiz" to check the internal wiring. He found nothing was wrong. Maybe get him out to check the internal wiring. If he finds all is in order this is an issue from the cab to your NTU.

Had an engineer around about a year ago who checked internals and put in new junction box.
Was confirmed as good by last engineer from Eir.

kleefarr

Reports have been passed onto Vodafone tech support.
I got no call back today.

kleefarr

FFS just got a text notification.
Vodafone are sending out a new modem.
I doubt very much it's a modem problem. I don't want to use their crappy modem anyway!!
They better not charge me for it!!!

kleefarr

kleefarr wrote: »

FFS just got a text notification.
Vodafone are sending out a new modem.
I doubt very much it's a modem problem. I don't want to use their crappy modem anyway!!
They better not charge me for it!!!

Modem arrived an hour ago.
Will connect when I can.
That was bloody quick.

I think that the customer support rep I spoke to last week must have scheduled the modem to be sent out. It was way too quick since only passing on those reports yesterday for them to have done it.

mass_debater

kleefarr wrote: »

Modem arrived an hour ago.
Will connect when I can.
That was bloody quick.

I think that the customer support rep I spoke to last week must have scheduled the modem to be sent out. It was way too quick since only passing on those reports yesterday for them to have done it.

They will not help you troubleshoot unless you use their modem. Change to it see how it goes.

kleefarr

mass_debater wrote: »

They will not help you troubleshoot unless you use their modem. Change to it see how it goes.

Right, I'll plug that in tonight then.

Although they didn't fix it with the original Vodafone modem.

kleefarr

Ok, Vodafone modem in..

http://www.boards.ie/vbulletin/showpost.php?p=99973235&postcount=2295

kleefarr

I am going to have to call them again Monday.
Kids are doing my head in screaming about the internet being crap.
Couldn't stream last night. Lagging still. Seems worse with their modem.

I checked on the mobile just now VF CS and have 3 outstanding line issues. "May be delays to a backlog in the area."

Getting really sick of this and am so close to contacting Comreg but have my doubts that they will be able to do anything.

mass_debater

kleefarr wrote: »

I am going to have to call them again Monday.
Kids are doing my head in screaming about the internet being crap.
Couldn't stream last night. Lagging still. Seems worse with their modem.

I checked on the mobile just now VF CS and have 3 outstanding line issues. "May be delays to a backlog in the area."

Getting really sick of this and am so close to contacting Comreg but have my doubts that they will be able to do anything.

We need something we can work with. A device in your house running a torrent or flat out uploading to Dropbox etc or even infected with malware would have the exact same effects. When you experience a problem disconnect everything and run a few tests with a single device connected by Ethernet

kleefarr

Posted two days of results last week.
Engineer that has been around in recent weeks has confirmed that the issue is not in the house but is something outside.
I am going around in circles.

ED E

Sorry OP but I'm calling utter horse**** on this. 20 pages and you still havent got a formal ticket with COMREG? Are you conflict averse? You post on a daily basis but arent actually doing much. More than half this thread is waffle. I've stopped reading it for the most part as its pointless.

Call vodafone today, ask them for all case references related to all your calls since NGA was installed, tell them its for COMREG. Then file with COMREG.

kleefarr

I think that I should give them a bit more time. There are two separate issues. The original issue was resolved and service fine for 9/10 months. This last issue is a few weeks and an engineer has been out twice.
Will still ring them and advise them I will be contacting Comreg if this latest issue not resolved soon.

kleefarr

Ok, the long and the short of it is, the issue lies between house and cabinet.
They will not bother replacing the copper wire as it is too much expense as they are phasing out copper and bringing in fibre.
We have had a fibre installation feed to the junction box outside on the pavement for over a year not being used . Guess have to put up with it until fibre ready, but then pay the increased costs involved.