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Energia dual rate [18% off Elec & 17% off of Gas]

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    #62
    mrcheez
    Registered Users Posts: 13,630 ✭✭✭✭mrcheez


    aomh wrote: »
    Yeah, IBAN# is ok, BIC is ok, Name is ok, put in bank name and then check, after checking go to next step and I get an error to check my bank details but none of them are highlighted

    Yeah i got this, try using the Chrome browser instead.

    Seems to be a glitch in the system but I got it working eventually using Chrome instead of Firefox.


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    #63
    mrcheez
    Registered Users Posts: 13,630 ✭✭✭✭mrcheez


    mrcheez wrote: »
    Incidentally I see on the conditions for this offer that you need to register on their website after signing up.

    "Online account management necessary"

    Are all the instructions in the welcome pack? Or do i need to be registering on the site now?

    As above, anyone know what the "online account management necessary" means? Is it essentially just saying your bills will be online-only and that's it, or is there more to it?


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    #64
    greasepalm
    Registered Users Posts: 5,257 ✭✭✭greasepalm


    could mean paperless bills and you have to log into your account to see how much it is and have money in said account to cover debit that is been withdrawn in a number of days time.if you want a copy print off a copy for records.


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    #65
    Niveus Tauri
    Registered Users Posts: 236 ✭✭Niveus Tauri


    Switched to energa online an hour ago , it says i will get email confirmation , but haven't got anything yet . Can Energia Rep or someone confirm if this is normal and to be expected.


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    #66
    Ogham
    Registered Users Posts: 1,844 ✭✭✭Ogham


    Promo code now extended to Sept 30th http://www.moneyguideireland.com/energia-promotional-code.html


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    #67
    p225886
    Registered Users Posts: 76 ✭✭p225886


    mrcheez wrote: »
    As above, anyone know what the "online account management necessary" means? Is it essentially just saying your bills will be online-only and that's it, or is there more to it?
    Once you have an account number (will come as part of your welcome letter) you can then go to the website and create a profile for online billing.


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    #68
    teflon
    Registered Users Posts: 366 ✭✭teflon


    Is this really worth it? I have direct debit flogas and standard electricity with bord gais. Living in dublin


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    #69
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,765 Mod ✭✭✭✭L1011


    teflon wrote: »
    Is this really worth it? I have direct debit flogas and standard electricity with bord gais. Living in dublin

    Get your last few bills (full year if you have them as summer gas bills aren't much use) and use uswitch.ie or bonkers.ie to check. It should be a little cheaper but possibly not much.


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    #70
    mrcheez
    Registered Users Posts: 13,630 ✭✭✭✭mrcheez


    Anyone received their welcome packs yet? Had any estimate on when they will be delivered?

    Signed up last Tues


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    #71
    kranbo
    Registered Users Posts: 174 ✭✭kranbo


    mrcheez wrote: »
    Anyone received their welcome packs yet? Had any estimate on when they will be delivered?

    Signed up last Tues

    I signed up on 09/08/14. Online account set up on 23/08. Only received what I assume is my" welcome pack" today which consisted of 3 letters asking to confirm my account details etc and a leaflet with general info re bills


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    #72
    Energia Rep
    Company Representative Posts: 43 Verified rep ✭Energia Rep


    Hi folks, once you have signed up you should receive a registration letter within the next few days and your welcome pack will arrive approximately two weeks afterwards.


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    #73
    mrcheez
    Registered Users Posts: 13,630 ✭✭✭✭mrcheez


    Just a tip for everyone currently paying via Direct Debit with their old provider, don't forget to notify your old provider of the move and that they need to cancel the direct debit.

    They should give you a Payment ID and Creditor ID to give to your bank to cancel the direct debit (or it can be done using online banking)

    The cancellation is all done eventually by Energia, but it will save you the hassle of having to reclaim overpayments from your old provider later on.


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    #74
    ErinGoBrath
    Registered Users Posts: 2,344 ✭✭✭ErinGoBrath


    mrcheez wrote: »
    Just a tip for everyone currently paying via Direct Debit with their old provider, don't forget to notify your old provider of the move and that they need to cancel the direct debit.

    They should give you a Payment ID and Creditor ID to give to your bank to cancel the direct debit (or it can be done using online banking)

    The cancellation is all done eventually by Energia, but it will save you the hassle of having to reclaim overpayments from your old provider later on.

    Thanks for this, assumed it'd all be taking care of.


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    #75
    mrcheez
    Registered Users Posts: 13,630 ✭✭✭✭mrcheez


    ErinGoBrath wrote: »
    Thanks for this, assumed it'd all be taking care of.

    It will... eventually... but you will still get Direct Debit charges in the period until the switch over is complete.

    You get it back (eventually as well), but I'd rather prevent it leaving my account in the first place.


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    #76
    Cilar
    Registered Users Posts: 172 ✭✭Cilar


    Cannot get past their Payment details step in their registration form. The button to check the bank name stay stuck in "Checking" state forever. Tried with 2 browsers tonight. Javascript error on the page.


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    #77
    Energia Rep
    Company Representative Posts: 43 Verified rep ✭Energia Rep


    Hi Cilar, we are looking into this issue and will try to sort out any problems that we find.


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    #78
    Energia Rep
    Company Representative Posts: 43 Verified rep ✭Energia Rep


    Cilar, we have looked into your issue and have been unable to find any problems in our system. Could you try again today and let us know how you get on?


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    #79
    Mimikyu
    Registered Users Posts: 18,906 ✭✭✭✭Mimikyu


    This post has been deleted.


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    #80
    Energia Rep
    Company Representative Posts: 43 Verified rep ✭Energia Rep


    Captain Morgan wrote: »
    This post has been deleted.

    Hi Captain Moragn, it is likely that Electric Ireland were estimating your meter read due to previous usage. We will only bill from the date of your application and on the meter read you supplied. You should contact Electric Ireland to resolve this.


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    #81
    Saint_Mel
    Registered Users Posts: 2,598 ✭✭✭Saint_Mel


    @EnergiaRep
    I just signed up last week online but the welcome letter I got just mentions a 16% discount on electricity and 15% on gas?


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    #82
    mrcheez
    Registered Users Posts: 13,630 ✭✭✭✭mrcheez


    Did you input the promo code when you signed up online?


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    #83
    Ogham
    Registered Users Posts: 1,844 ✭✭✭Ogham


    Saint_Mel wrote: »
    @EnergiaRep
    I just signed up last week online but the welcome letter I got just mentions a 16% discount on electricity and 15% on gas?

    Did you use the promo code though? - http://www.moneyguideireland.com/energia-promotional-code.html

    Ring them they will probably give you it anyway .


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    #84
    Cilar
    Registered Users Posts: 172 ✭✭Cilar


    Energia Rep wrote: »
    Cilar, we have looked into your issue and have been unable to find any problems in our system. Could you try again today and let us know how you get on?

    When inputting "Bank Of Ireland" or "Boi" as the bank name, and clicking check, it just keeps saying to type in a bank name and click check. It does not let go to the final step. Same problem tonight.


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    #85
    Saint_Mel
    Registered Users Posts: 2,598 ✭✭✭Saint_Mel


    mrcheez wrote: »
    Did you input the promo code when you signed up online?

    Yep I was told the promo code discount was applied


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    #86
    Energia Rep
    Company Representative Posts: 43 Verified rep ✭Energia Rep


    Saint_Mel wrote: »
    Yep I was told the promo code discount was applied

    Hi Saint_Mel if you send on your contact details through Private Message we can get a member of our team to contact you to resolve your problem.


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    #87
    Energia Rep
    Company Representative Posts: 43 Verified rep ✭Energia Rep


    Cilar wrote: »
    When inputting "Bank Of Ireland" or "Boi" as the bank name, and clicking check, it just keeps saying to type in a bank name and click check. It does not let go to the final step. Same problem tonight.

    Hi Cilar sorry to hear its still not working for you, this is the first time this kind of problem has been reported to us. We are taking a in depth look to try and resolve this.


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    #88
    Cilar
    Registered Users Posts: 172 ✭✭Cilar


    Energia Rep wrote: »
    Hi Cilar sorry to hear its still not working for you, this is the first time this kind of problem has been reported to us. We are taking a in depth look to try and resolve this.

    It worked tonight - things I did differently, not sure whether any of these caused the problem:
    Removed spaces in the IBAN, typed manually IBAN, BIC rather than copy pasting, put my last name only in the bank account to reduce amount of characters, used IE 11.


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    #89
    Jesper
    Registered Users Posts: 812 ✭✭✭Jesper


    I'm moving into my new house tomorrow. The power has been cut so I will need to pay a re-connection fee. Am I right in saying I can go with any supplier once I get it reconnected?

    I am looking for the best deal Electricity and gas and I will be happy to go DD and online billing (maybe even a >+1 year contract).

    What is my best option?


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    #90
    Ogham
    Registered Users Posts: 1,844 ✭✭✭Ogham


    Jesper wrote: »
    I'm moving into my new house tomorrow. The power has been cut so I will need to pay a re-connection fee. Am I right in saying I can go with any supplier once I get it reconnected?

    I am looking for the best deal Electricity and gas and I will be happy to go DD and online billing (maybe even a >+1 year contract).

    What is my best option?

    The Energia dual fuel deal with the promo code SAVEME is currently the best price (for average usage) - see http://www.moneyguideireland.com/energia-promotional-code.html

    You might have to contect ESB Networks (1850 372 757) about reconnection - but Energia might do that for you if you go with them. Depends how long it has been disconnected. ESB Networks are not tied to Electric Irelnd - so don't let them try and say you have to go with Electric Ireland


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    #91
    Saint_Mel
    Registered Users Posts: 2,598 ✭✭✭Saint_Mel


    Energia Rep wrote: »
    Hi Saint_Mel if you send on your contact details through Private Message we can get a member of our team to contact you to resolve your problem.

    PM Sent


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