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Is Eircom sabotaging SKY or is SKY just useless?
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Yes. Or eircom could be out of 24mbit cards for now and awaiting surplus stock in the VDSL areas by June. It ain't the backhaul ......for once.
They are overstocked on ADSL1 cards for which there is no demand anywhere. Yoru line stats ( esp a margin of 15db or higher) will tell you whether it is the line.
They had 600k customers on ADSL1 cards as recently as 3 years back and the storeroom must be awash with them nowadays. 0 -
Sponge Bob wrote: »Yes. Or eircom could be out of 24mbit cards for now and awaiting surplus stock in the VDSL areas by June. It ain't the backhaul for once.
Yes as in the their line tests are accurate?
Sorry but i jsut need to be sure thats what you mean.
Here are my line stats, what should i achieve with them?
stats are
7168 kbps 384 kbps
Line Attenuation 18.0 dB 12.0 dB
Noise Margin 14.3 dB 19.19 dB0 -
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cork_south wrote: »Is my attenuation/noise OK?
Connection Speed
12286 kbps (down) 670 kbps (up)
Line Attenuation 26.0 dB (down) 15.0 dB (up)
Noise Margin 13.7 dB (down) 24.24 dB (up)
I'd expect better speeds with your attenuation and noise margin. I presume you tried to turn it off and back on again to resync?With Eircom each person has their own connection to the internet. With Sky you share your connection with 48 other people. So with Eircom when you pay for 24mb that's just for yourself, when your with sky and you pay for 24mb you are sharing that 24mb with 48 of your neighbours.
That's not true. I'm on a LLU exchange and my speed has never dropped below the max available, and my pings are 20ms lower than they were on Eircom 24Mbit NGB.
To make a general statement that Eircom are uncontended (which they aren't, even on NGB) and that sky operate 48:1 contention on all their network isn't right.Sponge Bob wrote: »I think people on LLU exchanges in big towns are fine. The problem is confined to those on around 850 smaller non LLU exchanges and some of those smaller exchanges will convert to VDSL later this year and the problem will go away.
If you are looking at a non LLU non VDSL scenario for the foreseeable future then you have a problem and should change to a provider with adequate bitstream backhaul. Sky have grossly oversold their backhaul, they are not the first to so do either.
Agreed. Large LLU exchanges are fine. On the smaller bitstream ones, sky have seriously oversold themselves. There were cases where exchanges with aound 24Mbits of toal backhaul and 3Mbit limits set for Eircom customers had sky customers syncing at ridiculous rates.0 -
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Nonoperational wrote: »There were cases where exchanges with aound 24Mbits of total backhaul and 3Mbit limits set for Eircom customers had sky customers syncing at ridiculous rates.
There are exchanges with 16-32mbits of backhaul for EVERYBODY and eircom often restrict the max speed package to 2 or 3 mbits for all operators. even if sky free synch to top adsl1 speeds the ip port is still set to 2 or 3 mbits but that is all the time.
The problem with SKY is that they offer unlimited packages which hammer the backhaul. I would think that as many as 200 exchanges have miniscule backhaul in place, these are disproportionately small rural exchanges where Sky TV has quite high household penetration....seeing as MMDS is complete shíte.
However chronic contentionin the evening has been noted on NGB exchanges which have 2.5gbit backhaul ( a CWDM wavelength over fibre in the main) and that points to SKY not dimensioning their Bitstream backhaul properly. For eg Galway/Roscommon/South Mayo all of these rural exchanges feed into Mervue and SKY need to have adequate backhaul Galway - Dublin to handle their customers requirements.
There are only 8 pops outside of Dublin and everyone is ultimately connected to:
Rathedmond ( Sligo Leitrim Donegal N Mayo)
Mervue (Galway S Roscommon S Mayo)
Limerick Roches ST ( Limerick Clare Kerry)
Churchfield and Quaker Road (Cork)
Waterford ( Waterford and s Tipp and Carlow Wexford s leinster)
Portlaoise (Mid Leinster poss Kildare)
Mullingar (N Leinster and Cavan Monaghan)
Summerhill ( N Dublin maybe Meath part)
Dolphins Barn (W Dublin maybe Kildare Meath parts)
Priory Park ( S Dublin maybe N wicklow)
The problem may be worse on some pops than on others, I reckon Dublin will be grand somehow.
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Lads, do you think Sky can actually fix this problem? Or is it going to remain forever.
They still have no Caller ID available either would you believe? Not on my line anyway.....
Heres my stats now, what should I be able to get?
Broadband Link Downstream Upstream
Connection Speed 9460 kbps 670 kbps
Line Attenuation 38.5 dB 19.9 dB
Noise Margin 7.0 dB 20.20 dB
Heres what I am getting
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Sponge Bob wrote: »I think people on LLU exchanges in big towns are fine. The problem is confined to those on around 850 smaller non LLU exchanges and some of those smaller exchanges will convert to VDSL later this year and the problem will go away.
If you are looking at a non LLU non VDSL scenario for the foreseeable future then you have a problem and should change to a provider with adequate bitstream backhaul. Sky have grossly oversold their backhaul, they are not the first to so do either.
Hiya,
Who would that be then, is it back to Eircom then? I am on a small rural exchange.....0 -
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Just off the phone to sky,got though with them this time and said they are in breach of contract not supplying me with speed my line can go to.
Once they checked the notes on my account plus the hassle i explained in earlier post about two accounts etc they agreed to release me from my contract without charge 0 -
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Sponge Bob wrote: »It is good news for you, 70mbits this year some time.
If that happens I won't know what to do with myself!0 -
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keno-daytrader wrote: »I may be witnessing a miracle right in front of my eyes, Its almost 7pm and my Sky broadband connection is still showing 12mb instead of 1.5mb in the evenings!
Maybe all the bitching got thru???
Mine is still down at less than 2 :rolleyes:0 -
Happy out, sky allowed me to cancel without any financial penalty as i said above.
I rang eircom and ordered up to 24 mb uncongested,unlimited broadband, they guarantee 15 mb minimum but i should see 16-18 mb.
As a welcome back and since ive never been in arrears with them over the years they are throwing €180 of credit into my account
So no penalty from sky and a welcome back bonus from eircom, is win win
At last some good news for me 0 -
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Just off the phone to sky,got though with them this time and said they are in breach of contract not supplying me with speed my line can go to.
Once they checked the notes on my account plus the hassle i explained in earlier post about two accounts etc they agreed to release me from my contract without charge
Such a shame it didnt work out for you but at least you can get out of the contract without penalty.
Hope I'm not putting the mockers on myself but I haven't had any issues since singing up a fee months back.0 -
I'm just off the phone after 30 mins on hold.
Got chatting to a nice guy in support, outlined my three problems.
1 No caller ID - this is a nationwide problem, yet to be resolved.
2. Speed drop offs - I suggested congestion - he said they haven't had many calls?
3. Email redirect from the new Yahoo emails to my Mac Mail client, while keeping my old email address. he said they havent been trained on it yet.
Meantime, I'm getting this down at the moment , which i'm happy with - pity it won't last the night.
I suppose its a rock and a hard place for someone like me who is rural based. Will i get less congestion at peak times if I move? Probably not?
Sky in the meantime is the cheapest of Eircom and Vodafone. Surely they have the resources to make this work as well as anyone?
I do think they are suffering major teething problems though.
One thing I like about Sky I must admit is the employment they have created in Ireland - they deserve support for that - and thats why I'm not cancelling just yet. I'm awaiting a call back to resolve my email problems - lets hope it happens later today, or my faith will take a dent.0 -
I'm just off the phone after 30 mins on hold.
Got chatting to a nice guy in support, outlined my three problems.
1 No caller ID - this is a nationwide problem, yet to be resolved.
2. Speed drop offs - I suggested congestion - he said they haven't had many calls?
3. Email redirect from the new Yahoo emails to my Mac Mail client, while keeping my old email address. he said they havent been trained on it yet.
Meantime, I'm getting this down at the moment , which i'm happy with - pity it won't last the night.
I suppose its a rock and a hard place for someone like me who is rural based. Will i get less congestion at peak times if I move? Probably not?
Sky in the meantime is the cheapest of Eircom and Vodafone. Surely they have the resources to make this work as well as anyone?
I do think they are suffering major teething problems though.
One thing I like about Sky I must admit is the employment they have created in Ireland - they deserve support for that - and thats why I'm not cancelling just yet. I'm awaiting a call back to resolve my email problems - lets hope it happens later today, or my faith will take a dent.
Just curious but why do you think this is Skys problem, they are only providing a DSL service.0 -
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