UPC Horizon Set Top Box trial

pelluci

goose06 wrote: »

There is a button that says TV on it near the end of the remote that does that

Thanks for that. That'll save me a bit of time, when I get some time to play with it (darn kids are watching it now!)

goose06

pelluci wrote: »

Thanks for that. That'll save me a bit of time, when I get some time to play with it (darn kids are watching it now!)

It's a reasonable nice day send them out the back to cut the grass or tidy up or something useful

Horrocksjm

HELP!!
My friend had the Horizon box installed on Wednesday and has had no broadband since and no has no tv.
UPC just keep saying they will call back and nothing.

Does anyonwe have a number to speak to someone to get her horizon service sorted??

flanna

Getting 20MB download on wifi and 46MB when connected through cable with the new box, I was getting 20MB on my old router with the 25MB package. Does anyone else think that this is a bit off the mark?

flanna

Horrocksjm wrote: »

HELP!!
My friend had the Horizon box installed on Wednesday and has had no broadband since and no has no tv.
UPC just keep saying they will call back and nothing.

Does anyonwe have a number to speak to someone to get her horizon service sorted??

Tell your friend to send them a DM on twitter they are usually quick enough in getting someone to call back

fermi-paradox

I was talking to UPC about this trial and what my bill would actually be after the addons and other bits were applied,
during this I mentioned I would keep the old modem which is upstairs where it suits me cablewise.
I was informed that this would cost a €45 "non-consolidation fee", has any one else been told this?

MrVestek

fermi-paradox wrote: »

I was talking to UPC about this trial and what my bill would actually be after the addons and other bits were applied,
during this I mentioned I would keep the old modem which is upstairs where it suits me cablewise.
I was informed that this would cost a €45 "non-consolidation fee", has any one else been told this?

Tell them then that you're going to charge them a 'free time testing your new service fee'.

That's a chancer of a sales rep you've got there.

KenH

fermi-paradox wrote: »

I was talking to UPC about this trial and what my bill would actually be after the addons and other bits were applied,
during this I mentioned I would keep the old modem which is upstairs where it suits me cablewise.
I was informed that this would cost a €45 "non-consolidation fee", has any one else been told this?

I paid for that modem already. Did you not?

MrVestek

Just got off the phone with a nice lady confirming my appointment for tomorrow.

Man... I better clean the apartment tonight, can't have them coming in to a pig sty! :P

Polar101

My box will be delivered tomorrow by the courier. No mention of collecting old equipment, I guess I'll keep the old box unless UPC says they want it back.

I see my subscription no longer includes Sky Sports, but I don't think I'll complain since it's the end of the football season anyway.

KenH

Polar101 wrote: »

I see my subscription no longer includes Sky Sports, but I don't think I'll complain since it's the end of the football season anyway.

All your existing extras should be added on to the base package.

therecklessone

Polar101 wrote: »

My box will be delivered tomorrow by the courier. No mention of collecting old equipment, I guess I'll keep the old box unless UPC says they want it back.

I see my subscription no longer includes Sky Sports, but I don't think I'll complain since it's the end of the football season anyway.

I was the same, and I rang last night but their systems were down and was promised a call back. Never got it.

Polar101

KenH wrote: »

All your existing extras should be added on to the base package.

Yes, that's what i was told - but the confirmed subscription no longer lists Sky Sports and the price reflects that. Let's see what happens, I don't really mind either way. I can always resubscribe in August.

Inquitus

Anyone managed to get a copy of Twonky off them?

totallegend

Quick question that someone might be able to answer; does signing up for the trial lock you into a 12-month contract?

And if so, what happens if the box turns out to be pants?

MrVestek

totallegend wrote: »

Quick question that someone might be able to answer; does signing up for the trial lock you into a 12-month contract?

No.

totallegend wrote: »

And if so, what happens if the box turns out to be pants?

You give it back...

Horrocksjm

Inquitus wrote: »

Anyone managed to get a copy of Twonky off them?

The link i was given for Twonky off them does not work and I just went to their website and got it

Inquitus

Horrocksjm wrote: »

The link i was given for Twonky off them does not work and I just went to their website and got it

So you got the limited trial off the twonky website?

Star Lord

Inquitus wrote: »

Anyone managed to get a copy of Twonky off them?

I thought Twonky was free to download from the play store?

irish_stu

bob11 wrote: »

A few possible xbox solutions here :

http://community.upc-cablecom.ch/posts/dad6bd6154

It's ps3 and Xbox with myself and laptop won't connect either.

Inquitus

DamoElDiablo wrote: »

I thought Twonky was free to download from the play store?

The UPC box comes with a free version of Twonky server for your PC so it can serve directly to your Horizon box, only the link to the dl is not live, and to buy Twonky Server is 15 quid.

Install Twonky on your Computer
How do I download Twonky onto my Computer?
Perform the following steps:
1. Go to upc.ie/horizon
2. Log into My UPC with your username and password.
3. Click on "Download Twonky" and follow the instructions on your screen.

Sparks43

Inquitus wrote: »

The UPC box comes with a free version of Twonky server for your PC so it can serve directly to your Horizon box, only the link to the dl is not live, and to buy Twonky Server is 15 quid.

Install Twonky on your Computer
How do I download Twonky onto my Computer?
Perform the following steps:
1. Go to upc.ie/horizon
2. Log into My UPC with your username and password.
3. Click on "Download Twonky" and follow the instructions on your screen.

You have to ring them to get an activation code

Did that myself yesterday and got the code withing the hour.


Its well worth it as well great for streaming from pc to tv

totallegend

Achilles wrote: »

No.

You give it back...

Here, I don't have time to be reading all these waffly answers, get to the point!

Cheers.

Inquitus

Sparks43 wrote: »

You have to ring them to get an activation code

Did that myself yesterday and got the code withing the hour.


Its well worth it as well great for streaming from pc to tv

And one just arrived in my inbox, thanks a mil!

MrVestek

totallegend wrote: »

Here, I don't have time to be reading all these waffly answers, get to the point!

Cheers.

There's the door --->

dak

Just got call a call back from a UPC Horizon team member confirming the overall price to me if I changed. I’m currently on 50mb with multiroom, HD channels and home phone anytime world. I currently pay €91 euro before usage charges ( calls to mobiles/ on demand films)
The Horizon person confirmed my new price at €93.5 which is fine for 100mb broadband.



Reading this thread and also the Horizon instruction booklet I asked her if I could retain my router and just connect the Horizon box in client mode ( by wifi to my router) . She said no and that both the old HD box and my router had to be returned for anyone taking part in the Trial.
I suggested to her that this was going to annoy a lot of people who have varying complexities of set up and that I was going to have to think about whether I would bother changing at all. My PC and TV are 40 feet from each other with a cable wired form the UPC wall socket around the room to the router .


If I get an all in one Horizon box I’ll need a cat 5 cable wired from the UPC wall socket to connect both the PC and the phone. ( Will a UPC Engineer provide CAT 5 cabling ) . Much easier to leave the router as is and just connect the Horizon box as a client.

devilabit

I just got offered the Horizon bundles today but I dont really want to downgrade from 120Mb to 100Mb for my broadband service. Has anyone managed to stay on 120Mb and move to Horizon?

Evilbart

dak wrote: »

Just got call a call back from a UPC Horizon team member confirming the overall price to me if I changed. I’m currently on 50mb with multiroom, HD channels and home phone anytime world. I currently pay €91 euro before usage charges ( calls to mobiles/ on demand films)
The Horizon person confirmed my new price at €93.5 which is fine for 100mb broadband.



Reading this thread and also the Horizon instruction booklet I asked her if I could retain my router and just connect the Horizon box in client mode ( by wifi to my router) . She said no and that both the old HD box and my router had to be returned for anyone taking part in the Trial.
I suggested to her that this was going to annoy a lot of people who have varying complexities of set up and that I was going to have to think about whether I would bother changing at all. My PC and TV are 40 feet from each other with a cable wired form the UPC wall socket around the room to the router .


If I get an all in one Horizon box I’ll need a cat 5 cable wired from the UPC wall socket to connect both the PC and the phone. ( Will a UPC Engineer provide CAT 5 cabling ) . Much easier to leave the router as is and just connect the Horizon box as a client.

When the technician installed horizon for me yesterday I wasn't bothered about keeping the old box and router but he insisted I keep them in case I need to use my old router for anything,there was never any questions regarding returning equipment from anyone at any stage

blindsider

Would you notice the difference from 120Mb to 100Mb? I'd have thought you'd need a pretty special PC and a lot of e.g. HD content to notice much difference.

If you d/l a file and it takes 10 secs instead of 7, would it matter? Just asking....

Kop On

Having followed this thread and read the feedback (which is fairly comprehensive, fair play) I’ve decided to decline the offer of the Horizon trial. I’m just not sure it will be worth the hassle for me.

I’ve already got:
Digital + HD box with 21 HD channels and Sky Sports HD package
50MB Broadband
Home phone (never used it)
Apple TV
USB connection via Surround Sound system if I want to play downloaded movies etc

Apart from being able to record 4 things at once and an increase in BB speed, I don’t really see any major benefits of Horizon above and beyond what I have. The thoughts of encountering the numerous problems listed on this thread far outweigh any benefits of the €100 credit on offer in my mind. Am I missing something?