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O2 iPhone Customers - Get out of contract!

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    #1082
    guil
    Registered Users Posts: 10,478 ✭✭✭✭guil


    AndyC555 wrote: »
    OK I rarely exceed my limits so I see no point in canceling contract.

    Thanks for the replies to my question.
    y not, choice is always a good thing


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    #1083
    Turkish1
    Registered Users Posts: 273 ✭✭Turkish1


    Have read a good few pages. Very helpful but a couple of question still, sorry if they were covered before.

    Only moved from per pay to bill on June 28th. Rang and stated that I very recently moved but that I did not agree to the tariff changes and wanted out of my contract. Department dealing with it closed for the weekend but once call is logged before the 12th you are ok ( what she said to me ).

    Just wondering have you or someone you know that signed up very recently got out of contract? Am I still entitled to even though it was made public knowledge? prior to my move to bill?? And does anyone know for sure that the fact that my call was logged and I got a text confirming it, is that enough or will they just say "no your too late"?

    Cheers


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    #1084
    sharkbite1983
    Registered Users Posts: 125 ✭✭sharkbite1983


    Woop I'm outta contract. I emailed them, had a missed call the next day, voicemail saying my contract is terminated. Pay as u go iPhone here I come.

    :-) thanks.


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    #1085
    Bosshogg
    Closed Accounts Posts: 170 ✭✭Bosshogg


    AndyC555 wrote: »
    OK I rarely exceed my limits so I see no point in canceling contract.

    Thanks for the replies to my question.

    The thing is everything stays the same but you're not bound to them. So if tomorrow you wish to move - you can!


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    #1086
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    guil wrote: »
    thats kinda of obvious tbh, thats the whole point of a bundle

    Still a surprising amount of 02 customers do not understand what these price increases are about, some will only find out in their next bill when its too late for them to opt out.


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    #1087
    theteal
    Registered Users Posts: 7,593 ✭✭✭theteal


    Turkish1 wrote: »
    Have read a good few pages. Very helpful but a couple of question still, sorry if they were covered before.

    Only moved from per pay to bill on June 28th. Rang and stated that I very recently moved but that I did not agree to the tariff changes and wanted out of my contract. Department dealing with it closed for the weekend but once call is logged before the 12th you are ok ( what she said to me ).

    Just wondering have you or someone you know that signed up very recently got out of contract? Am I still entitled to even though it was made public knowledge? prior to my move to bill?? And does anyone know for sure that the fact that my call was logged and I got a text confirming it, is that enough or will they just say "no your too late"?

    Cheers

    if i've followed this debacle correctly, i believe that because the changes were published in the public domain (albeit very discreetly) on the 12th of june, you, having signed up on 28th, would be bound to the new terms and thus would not be able to cancel like so many others have, unfortunately


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    #1088
    Bosshogg
    Closed Accounts Posts: 170 ✭✭Bosshogg


    theteal wrote: »
    ...(albeit very discreetly)...
    Has anyone actually physically seen an ad printed in the papers or anywhere?

    theteal wrote: »
    ...unfortunately
    Gotta love that closing word "unfortunately". LOL everybody's rootin' for a boot.


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    #1089
    theteal
    Registered Users Posts: 7,593 ✭✭✭theteal


    Bosshogg wrote: »
    Gotta love that closing word "unfortunately". LOL everybody's rootin' for a boot.

    darn tootin', power to the little guy!


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    #1090
    grames_bond
    Registered Users Posts: 9,820 ✭✭✭grames_bond


    That was easy. called yesterday at half 3, they just called me back (pretty much spot on the 24 hours) and everything has been sorted! cancelled and i have been given the confirmation text! Thanks OP!


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    #1091
    guil
    Registered Users Posts: 10,478 ✭✭✭✭guil


    Bosshogg wrote: »
    Has anyone actually physically seen an ad printed in the papers or anywhere?

    thats the thing though, under the regulations, publishing it on their website is deemed enough


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    #1092
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    guil wrote: »
    thats the thing though, under the regulations, publishing it on their website is deemed enough

    How many 02 customers actually go near the 02 website?

    I would only go there to avail of online text messages and at that I wouldn't have an interest in other parts of the site. This was a sneaky move. They should have alerted all their bill paid customers by post.


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    #1093
    Our man in Havana
    Closed Accounts Posts: 29,476 ✭✭✭✭Our man in Havana


    Run_to_da_hills wrote: »
    How many 02 customers actually go near the 02 website?

    I would only go there to avail of online text messages and at that I wouldn't have an interest in other parts of the site. This was a sneaky move. They should have alerted all their bill paid customers by post.
    Indeed.

    Still I reckon only a very small proportion of their contracts have been cancelled as a result of this.


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    #1094
    merlinsmerryman
    Registered Users Posts: 693 ✭✭✭merlinsmerryman


    I just made the call. Almost too easy to be true. As someone else the customer service was brillaint.


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    #1095
    joebre
    Registered Users Posts: 548 ✭✭✭joebre


    Reading this thread for last 10 days.
    Only made my call at lunch today.
    Told department dealing with matter were closed for weekend.
    My request was logged and told I would get callback on Monday.
    Are others getting out of contract over this weekend ?


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    #1096
    Our man in Havana
    Closed Accounts Posts: 29,476 ✭✭✭✭Our man in Havana


    Yes. It depends on who you speak to.


    People waiting for a callback on Monday would be best advised to switch off their phones tomorrow and call o2 on Monday from a landline. Use of the service on the 12th constitutes acceptance of the changes.


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    #1097
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    Haddockman wrote: »
    Indeed.

    Still I reckon only a very small proportion of their contracts have been cancelled as a result of this.

    I also notice that this subject did not even make it to the media, 02 must have threatened them with advertising revenue if they did.


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    #1098
    Our man in Havana
    Closed Accounts Posts: 29,476 ✭✭✭✭Our man in Havana


    Run_to_da_hills wrote: »
    I also notice that this subject did not even make it to the media, 02 must have threatened them with advertising revenue if they did.
    It would certainly explain the lack of coverage.


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    #1099
    Tony_Yeboah
    Registered Users Posts: 113 ✭✭Tony_Yeboah


    Run_to_da_hills wrote: »
    I also notice that this subject did not even make it to the media, 02 must have threatened them with advertising revenue if they did.



    It did: http://www.irishtimes.com/newspaper/finance/2010/0625/1224273259551.html


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    #1100
    Driven4aLivin
    Registered Users Posts: 34 ✭Driven4aLivin


    I ran O2 just now and was told a separate department was dealing with the contracts issue and that they don't work weekends. I stated that I was informed the contract notification had to be made prior to the 12th. She said that as long as you've let them know you don't accept the new T's & C's that it's fine. She said a note had been placed on my account and that the department dealing with the contract issues would be in touch. She said that they are (unsurprisingly!) very busy and so may not be in touch for a couple of days but that they will be in touch and there's no need for me to call back.

    Does anyone 'in the know', know if this is legit...if I use my phone after tomorrow does that give them a get-out?


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    #1101
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    Tony_Yeboah wrote: »
    It did: http://www.irishtimes.com/newspaper/finance/2010/0625/1224273259551.html

    Didn't see that. ;)


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    #1102
    mossym
    Moderators, Sports Moderators Posts: 8,766 Mod ✭✭✭✭mossym


    Run_to_da_hills wrote: »
    How many 02 customers actually go near the 02 website?

    I would only go there to avail of online text messages and at that I wouldn't have an interest in other parts of the site. This was a sneaky move. They should have alerted all their bill paid customers by post.

    thing is their terms and conditions probably state that posting it on thier website is enough, meaning they can always say you should be checking the site for that reason


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    #1103
    guil
    Registered Users Posts: 10,478 ✭✭✭✭guil


    mossym wrote: »
    thing is their terms and conditions probably state that posting it on thier website is enough, meaning they can always say you should be checking the site for that reason
    the eu regulation states that posting it on the website is enough notice


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    #1104
    AndyC555
    Registered Users Posts: 95 ✭✭AndyC555


    guil wrote: »
    y not, choice is always a good thing

    choice of what though?

    Ive been with 02 for 10 years, so no plans on moving to another network as I find O2 great.
    No plans to get a new phone anytime soon as I just got a 3GS last March.


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    #1105
    Lucious Sweet
    Registered Users Posts: 1,528 ✭✭✭Lucious Sweet


    AndyC555 wrote: »
    choice of what though?

    Ive been with 02 for 10 years, so no plans on moving to another network as I find O2 great.
    No plans to get a new phone anytime soon as I just got a 3GS last March.

    I'm with you there mate, have been with O2 since day one and the service has been flawess. Wouldn't dream of moving to vodaphone or anyone else. But, I did call them and got out of my contract for the simple reason, my life circumstances could change in the next year, I might become unemployed or be forced to emigrate. Therefore the removal of a binding contract was very appealing to me.


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    #1106
    naanman
    Closed Accounts Posts: 108 ✭✭naanman


    Like everything i do i left this to the last minute oh rang 02 at 4:30 on Friday just gone was told that all the reps dealing with this were busy and that i would get a call back on Monday, thought i was being fobbed off and was ready for a row with them today, but fair play to 02 got a text early this morning saying that i was no longer under contract very surprised but very happy:) didn't think it would be that easy , I've never had a problem with 02 so I'll just wait out my 3 months now and then sign a new contract for the iPhone 4 with 02 by making this easy to do they've kept my business :D


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    #1107
    OCD
    Registered Users Posts: 204 ✭✭OCD


    naanman wrote: »
    Like everything i do i left this to the last minute oh rang 02 at 4:30 on Friday just gone was told that all the reps dealing with this were busy and that i would get a call back on Monday, thought i was being fobbed off and was ready for a row with them today, but fair play to 02 got a text early this morning saying that i was no longer under contract very surprised but very happy:) didn't think it would be that easy , I've never had a problem with 02 so I'll just wait out my 3 months now and then sign a new contract for the iPhone 4 with 02 by making this easy to do they've kept my business :D

    same happened here and i just got a call to say i'm out of contract. still a mystery why they would chance losing customers over a small rate change. i'd presume because most of their customers haven't bothered to cancel.

    likewise, i'll be staying with O2 because their customer care is fantastic but at least i have the option of looking elsewhere.


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    #1108
    goddevil
    Registered Users Posts: 317 ✭✭goddevil


    I just cancelled my contract too. I left it till the last moment too and only made the call on Saturday. I was told that i'll get a call back on monday but i was skeptical. I got a call now and they cancelled my contract as promised. Fair play to them. I will stay with them for this reason alone.


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    #1109
    CJackson
    Closed Accounts Posts: 138 ✭✭CJackson


    Was the deadline for this midnite on sunday or tonite?


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    #1110
    Rowley Birkin QC
    Registered Users Posts: 6,219 ✭✭✭Rowley Birkin QC


    moz wrote: »
    I'm with you there mate, have been with O2 since day one and the service has been flawess. Wouldn't dream of moving to vodaphone or anyone else. But, I did call them and got out of my contract for the simple reason, my life circumstances could change in the next year, I might become unemployed or be forced to emigrate. Therefore the removal of a binding contract was very appealing to me.

    Yup me too. Had to work out of the country for 5 months and while 02 were excellent about it, dropped my contract to the minimum possible tarriff to minimise costs, I still want the option to be able to walk away from it when I choose.


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    #1111
    Shredneck
    Closed Accounts Posts: 99 ✭✭Shredneck


    CJackson wrote: »
    Was the deadline for this midnite on sunday or tonite?

    Well the notification states to contact O2 in advance of the 12th so technically use of your phone on todays date would constitute an agreement to the change in terms plus the retentions department is now closed. But if you want to chance just ring customer care and see how you get on you could be lucky.


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