UPC offering 30Mbps broadband and problems with upgrade

Mikey23

Well, according to Silicon Republic anyway:

The company yesterday revealed three new speeds and price points – a 30Mbps service that will cost €42 per month, a 15Mbps service that will cost €32 per month and a 5Mbps service that will cost €22 per month.

Not on UPC's website yet, as far as I can see.

Funnily enough, we might just downgrade to save a tenner p/m - assuming they don't act like they did at the last speed increase, where reps would initially tell you that the new speeds were for new customers only.

Sponge Bob

They are upgrades from 3 10 and 20 respectively.

MadDogGreener

The 4th of January is mentioned here

Chorus NTL launched its 30Mbps Fibre Power broadband service, which the firm claims is the fastest consumer broadband available in Ireland. Chorus NTL said it would be rolling out three new broadband speeds -- 30Mb, 15Mb and 5Mb -- on the 4 January 2010 and the services will be delivered across the firm's upgraded network. The 30Mbps service will cost EUR42 per month if part of a TV and phone bundle, and EUR50 per month if taken as a standalone product.

Captain Chaos

Does this mean existing customers will get a free upgrade. I just got UPC is the past 2 weeks with a 10meg connection as part of a pack. So from January I will get 15meg at no extra cost?

patrickmooney

Captain Chaos wrote: »

Does this mean existing customers will get a free upgrade. I just got UPC is the past 2 weeks with a 10meg connection as part of a pack. So from January I will get 15meg at no extra cost?

It's the same prices, so looks like it! Yahoo!

campo

free upgrade yes but I say it be with a 12 month contract extension

Mikey23

Still though, to put the dampeners on a bit, I doubt it'll be instant. Rang up excitedly last time to be promised "next week", then nothing, then "really, next week, this time", then nothing, then "we're initially only giving this new speed new customers at first while existing customers - who pay the same - will be upgraded eventually".

UPC - there's a cloud in every silver lining (TM) :rolleyes:

NothingMan

When they done the last upgrade new customers were automatic and existing customers had to fill out an online form agreeing to extend the contract for 12 Months. I did that and it took a couple of months for my speed to increase.

Just moved into an apartment and I dunno if i'll be in the same place in a year so I can't really do it. Stupid UPC!

IrishTonyO

Even if they want you to do another 12 months contract, it costs €100 to end before the contract expires. Reckon it would still be worth it for the speed offered.

_Sidhe_

Mikey23 wrote: »

Still though, to put the dampeners on a bit, I doubt it'll be instant. Rang up excitedly last time to be promised "next week", then nothing, then "really, next week, this time", then nothing, then "we're initially only giving this new speed new customers at first while existing customers - who pay the same - will be upgraded eventually".

UPC - there's a cloud in every silver lining (TM) :rolleyes:

You signed a contract for one thing.
UPC could have left you with the lower speed for your full contract.
They didn't.
They upgraded you, but feel free to moan, complain, gripe, and generaly b***h.
Sure the glass is always half empty isn't it.

:rolleyes:

NothingMan wrote: »

When they done the last upgrade new customers were automatic and existing customers had to fill out an online form agreeing to extend the contract for 12 Months. I did that and it took a couple of months for my speed to increase.

Just moved into an apartment and I dunno if i'll be in the same place in a year so I can't really do it. Stupid UPC!

Yeah!!!

Stupid UPC.
How dare they not work their business around the fact that you personally may or may not be living in a new address in 12 months time, that may or not have their service available, because of course they'll move it for you for free if it is.
I mean it's a disgrace.
How dare they!!!

I think we should all get together and Boycott UPC's speed increase, on the grounds that Nothingman may or may not be moving address in a year!





Seriously lads.
As soon as I read this this morning, I had a bet with a friend as to how many people on boards would start b******g about percieved insults before it ever happened.
Thanks for proving me right, and meeting my admittedly low expectations!
UPC promise a free speed increase.
And ye complain!:rolleyes::rolleyes::rolleyes:

NothingMan

_Sidhe_ wrote: »

You signed a contract for one thing.
UPC could have left you with the lower speed for your full contract.
They didn't.
They upgraded you, but feel free to moan, complain, gripe, and generaly b***h.
Sure the glass is always half empty isn't it.

:rolleyes:






Yeah!!!

Stupid UPC.
How dare they not work their business around the fact that you personally may or may not be living in a new address in 12 months time, that may or not have their service available, because of course they'll move it for you for free if it is.
I mean it's a disgrace.
How dare they!!!

I think we should all get together and Boycott UPC's speed increase, on the grounds that Nothingman may or may not be moving address in a year!





Seriously lads.
As soon as I read this this morning, I had a bet with a friend as to how many people on boards would start b******g about percieved insults before it ever happened.
Thanks for proving me right, and meeting my admittedly low expectations!
UPC promise a free speed increase.
And ye complain!:rolleyes::rolleyes::rolleyes:

Ah, people who moan about people moaning, ya gotta love em.

I quite like UPC in general, I was just saying it sucks when a company reward new customers and ignore their existing customers. Although UPC are less guilty than most, at least if you're willing to extend your contract, which most wouldn't mind doing.

By the by, which of you had the bet on people NOT moaning, cos that's a losing bet on here pretty much all the time. People like to moan, you included!

_Sidhe_

NothingMan wrote: »

Ah, people who moan about people moaning, ya gotta love em.

I quite like UPC in general, I was just saying it sucks when a company reward new customers and ignore their existing customers. Although UPC are less guilty than most, at least if you're willing to extend your contract, which most wouldn't mind doing.

By the by, which of you had the bet on people NOT moaning, cos that's a losing bet on here pretty much all the time. People like to moan, you included!

I don't see how it's not treating new customers fairly, if they offer them the exact same as new customers.
New customers have to sign up to a new 12 month contract also afterall, so the argument could be made that if UPC didn't ask existing customers to extend their contracts, that they'd be favoring them over new customers.:p

I do like a moan as much s the next person, but I liek to wait until after the event to moan, rather than moaning about something that hasn't happened yet, and that we have no idea how it will work out.

For instance, the first time UPC increased their speeds last year (from 1/3/6 to 1/6/12) there were multiple problems, and it went on for months.
The second time they increased their speeds (from 1/6/12 to 3/10/20) there were no issues, and it all passed fairly smoothly, with customers who'd requested the increase previously just having to reboot the modem.

Why must people naturally assume that the speed increase will go badly?
I prefer to take a more optomistic look at things is all.

And seeing as they've promised 100 meg speeds by the end of the year (read next year) then hopefully this will just be a step.

IrishTonyO

Have to say, I have UPC 10Mb broadband for 2 months and I think it is great and getting a speed increase of 50% for no extra cost is like winning something for nothing.
You always get people who complain about things, but don't understand when people complain about good things. If they were going to charge extra then fine complain away , but when you are going to get more for nothing extra really don;t understand. If you don't want the extra speed then tell them to leave you on your current speed and contract!

Sponge Bob

You may have 5 mbits for €29 ( if you don't take the telly package and €22 if you do)

But surely you lot can get three mobile broadband for only €20 even if the contract is 18 months

Mikey23

Jeez Sidhe, touchy much? In my case, I was well outside my initial contract at the time and was well keen to get 20mb rather than my 6mb. To get there, I signed up to another 12 months - fine with that - but had a drawn-out experience with their sales reps with conflicting story after story. Relax mate :P

Stevek101

From 3 to 6 to 10 to 15 megs. Thanks UPC.

GigaByte

30Mbps will do nicely!

Lucifer

I've just moved into a house and just signed up for a 12month contract and am currently in the first month. Will they upgrade my speed if I sign up for the 12 month contract again or would I be signing another 12 months on top of my current 11 months remaining?

Thor

Lucifer wrote: »

I've just moved into a house and just signed up for a 12month contract and am currently in the first month. Will they upgrade my speed if I sign up for the 12 month contract again or would I be signing another 12 months on top of my current 11 months remaining?

because you are already in a contract they will just give you the upgrade straight away.

the whole waiting around is for the people who are still with them but can cancel anytime without penalty(as in they have had it over 12 months already)

FloatingVoter

Thor wrote: »

because you are already in a contract they will just give you the upgrade straight away.

the whole waiting around is for the people who are still with them but can cancel anytime without penalty(as in they have had it over 12 months already)

I signed up for the 20 Mbs in July...so I qualify if thats true. However, I've had the TV package with them for ages. Hope they just count the broadband.

Thor

FloatingVoter wrote: »

I signed up for the 20 Mbs in July...so I qualify if thats true. However, I've had the TV package with them for ages. Hope they just count the broadband.

yeah you would have signed up for an extra 12 months when you got the broadband so you should get the upgrade straight away.

the way i see it because they are using new lines for this upgrade i think they will just upgrade everyone without the need of a new contract.

i know getting someone to sign another contract will make them more money in the end but going through that hole process will cost them money aswell.

i think this update is to just get as many new customers as possible and signing a new contract is what they are after.

some people will think that ntl will go after the extra 12 months from everyone like they did with the last 8mb jump from 12mb to 20mb but i just have a feeling that they wont request it this time or that could be me just wishing as i dont wanna wait for the update(an extra sweet 10mb would be lovely)

still cant see why they dont have it going before christmas. the whole FASTEST broadband in ireland campaign. as it stands there 20mb is just out by magnets 24mb(although magnet are barely anywhere) it still stops upc from being able to say FASTEST!!!

still fair play for them for offering three FREE upgrades in the past 2 years. can't say that about alot of companys!!!

Sponge Bob

log in as admin password w2402 or W2402 and level three permissions

http://www.borfast.com/blog/scientific-atlanta-webstar-2203c-how-access-locked-pages

Thor

that has been posted before.

you will also have to go to this address to get to enter the info.

http://192.168.100.1/_aslvl.asp

IrishTonyO

Sponge Bob wrote: »

log in as admin password w2402 or W2402 and level three permissions

http://www.borfast.com/blog/scientific-atlanta-webstar-2203c-how-access-locked-pages

Whats this for?

Gonzovision

Once the majority of the core network is upgraded to DOCSIS 3.0, do ye think rollout will begin in rural areas considering the greater distance the network will be able to cover or will be be left in the situation where some of the country will have 120Mb while rural areas will be stuck with 7.4/14Mb depending on 4g or Wimax?

Sponge Bob

UPC will not go over 40% of homes I reckon.

Gonzovision

I can see why running fibre throughout the country would not be a profitable exercise for any private company, it's just a pity the gap in the market will be even wider considering many will be stuck on actual 2/3 Mb connections which are not suitable for streaming HD or even SD in some cases. Considering the distances sm fibre can actually cover it's a pity many that could see a huge benefit from it won't be getting. e.g me:mad: :pac:

Sponge Bob

you could always consider installing it yourself.

CutzEr

How would you go about doing that.

Gonzovision

and cost ?

Sponge Bob

depends on where you live, try to keep the fibre overground as much as you can.

Gonzovision

Hmm about 10 km outside closest town, thats never going to work.

Sponge Bob

It can only ever work if the whole neighbourhood is up for it.

_Sidhe_

We live in the land of brown envelopes and dodgy handshakes.
Any cost you could expect, would be at least tripled in Ireland.

Fresh Pots

Hi guys, anyone know if the will be a speed increase for the customers on the old broadband light package. The last time around we got put up from 2- 6Mb.

_Sidhe_

Doubt it.
I'd imagine that they want to move customers off the old products that they don't offer anymore.

Fresh Pots

_Sidhe_ wrote: »

Doubt it.
I'd imagine that they want to move customers off the old products that they don't offer anymore.

Well they wern't offering the package at the time of the last increase either so I'd say they will increase our speeds aswell. Hopefully 10Mb, I'd be happy with that!!

DingDong

squared wrote: »

Well they wern't offering the package at the time of the last increase either so I'd say they will increase our speeds aswell. Hopefully 10Mb, I'd be happy with that!!

How much is the 6Mb connection costing you a month?

_Sidhe_

squared wrote: »

Well they wern't offering the package at the time of the last increase either so I'd say they will increase our speeds aswell. Hopefully 10Mb, I'd be happy with that!!

If I remember correctly, that's because the Value package passed out the Light.

Value was 1, and Light was 2.
When Value became 3, they couldn't continue charging more for the 2 so they increased it to 6.

This time Value is moving to 5, so it's still less than the Light package.

Then again, I'm just guessing here.
We won't know till Jan I suppose.

Fresh Pots

DingDong wrote: »

How much is the 6Mb connection costing you a month?

€27.50. I would change to the 10Mb package but i got the broadband as part of a deal which gives me free points in 4 rooms. Don't wanna start paying for them!

Blindpew

I wonder if this means that the cap will be raised from 250gb to 320gb a month? If not there is no point in upgrading the service.

IrishTonyO

Blindpew wrote: »

I wonder if this means that the cap will be raised from 250gb to 320gb a month? If not there is no point in upgrading the service.

Jesus some people are never happy well just tell them not to upgrade your line then as there's no point!

Blindpew

IrishTonyO wrote: »

Jesus some people are never happy well just tell them not to upgrade your line then as there's no point!

Well can you explain what advantage 30mb has over 20mb if you have the same usage limits? No one needs 30mb to open web pages or to send email.

IrishTonyO

Well if you can't see the advantage get yourself mobile braodband or something it's cheaper

but have just seen in your profile your interests so can understand now

"Interests
Watching files slowly downloading."

rymus

Blindpew wrote: »

I wonder if this means that the cap will be raised from 250gb to 320gb a month? If not there is no point in upgrading the service.

Reading the FAQ and T&C's earlier today, it looks like the aup usage limit has gone from 250gb to 110gb.

yy885

IrishTonyO wrote: »

but have just seen in your profile your interests so can understand now

"Interests
Watching files slowly downloading."

what the hell ...:eek:

remember back 13-15 years ago...with the freaking 28.8 kbps...ITS a NIGHTMARE for download a 15 mb file!

if you want to watching files slowly downloading, just download 5-6 big file at a time:D

MagicMarker

An extra 5mb for free? Yes please.

IrishTonyO

rymus wrote: »

Reading the FAQ and T&C's earlier today, it looks like the aup usage limit has gone from 250gb to 110gb.

where u see that Rymus? can't find it anywhere

rymus

sorry.. it was 120, not 110.

http://service.upc.ie/service/?cid=123&aid=85

Blindpew

At the moment with a 20mb connection I can download a 350mb file in about 3 minutes when using rapidshare. A 30mb connection will allow me to do so in just over 2 min. It means I save 50 seconds. This is not any great advantage to me if I am still only allowed 250gbs per month.

_Sidhe_

Blindpew wrote: »

I wonder if this means that the cap will be raised from 250gb to 320gb a month? If not there is no point in upgrading the service.

Blindpew wrote: »

Well can you explain what advantage 30mb has over 20mb if you have the same usage limits? No one needs 30mb to open web pages or to send email.

Well I have the 20MB package at the moment, and the most that I#ve ever downloaded/uploaded in a month is a little over 100 Meg.
So their limits mean nothing to me.
In fact, only about 1% of people on the 20MB pack download close to the limit.

But of course the fact that we, and you, would be able to download what we do 50% faster than before means nothing at all!:rolleyes:

It must be annoying having a glass that's always half empty.

Blindpew wrote: »

At the moment with a 20mb connection I can download a 350mb file in about 3 minutes when using rapidshare. A 30mb connection will allow me to do so in just over 2 min. It means I save 50 seconds. This is not any great advantage to me if I am still only allowed 250gbs per month.

And what if you're downloading 10 Gig file?
Will the saving of some 25 minutes be nothing to you so?