Dublin City Council - Bin Collection Privatised/Greyhound Megathread

mcbert · 23-07-2013 3:58pm

Sorry, think I know the answer to this, but just want to confirm. Anywhere Greyhound are responsible for black and green bins, aren't they also responsible for brown bins? They own all three? Yes? Thanks.

zynaps · 23-07-2013 7:23pm

Has anyone in North Dublin had their Oxigen bins collected recently? Ours were out for collection from Thursday night until Saturday afternoon, and were never lifted.

I've had to call them 4 times about this:
1) Friday evening, when they said "leave them out and they'll be picked up later this evening" - didn't happen.
2) Saturday afternoon, left my number and asked them to get back to me with an explanation - didn't happen.
3) Monday morning, a guy acknowledged that the "trucks had problems" and promised to call me back - didn't happen.
4) Tuesday evening at 7:15pm, automated voicemail tells me that the line is closed, and their opening hours are 8am to 8pm Mon-Fri...

Not impressed...

zynaps · 25-07-2013 7:40pm

Followup, now called Oxigen six times without resolving the issue:

5) Got through to someone who said he was in Dundalk but would call the Dublin office and ring me back personally. Didn't happen.
6) Called at 19:34 on Thursday evening (today) and was again told by a machine that the customer line was closed and that its hours are 8am to 8pm, so left the third voicemail message asking them to call me back (the last two were ignored). Unbelievable.

Meauldsegosha · 25-07-2013 7:55pm

I got a cheque from Greyhound today. Its a refund of what was left in my account when I closed it. I never asked for a refund because I didn't expect to get one. I'm shocked to say the least!! :eek:

golfman · 09-08-2013 9:01am

Has anyone else experienced this?

I changed over to City Bin Co (the red bins) around 3 or 4 months ago. When cancelling our Greyhound contract we were told they would be collecting their bins within 2 weeks.

I started contacting them 2 months ago and have had numerous promises of them collecting their bins and still nothing.

Its starting to p*ss me off now as I literally have 6 bins lined up outside my house and it just looks a bit of a mess.

OU812 · 09-08-2013 9:06am

Email them & give them a week to pick up & that you're no longer responsible for them after this.

If they haven't done so, put an ad in done deal, free to take away, they'll be snapped up.

If greyhound come looking for them, tell them you thought they'd picked them up.

Mr Simpson · 09-08-2013 9:12am

Threads Merged, some more info here

mcbert · 09-08-2013 10:02am

golfman wrote: »

Has anyone else experienced this?

I changed over to City Bin Co (the red bins) around 3 or 4 months ago. When cancelling our Greyhound contract we were told they would be collecting their bins within 2 weeks.

I started contacting them 2 months ago and have had numerous promises of them collecting their bins and still nothing.

Its starting to p*ss me off now as I literally have 6 bins lined up outside my house and it just looks a bit of a mess.

I got them to remove bins within maybe two to three weeks by emailing them every few days, and in each email reminding them of my options: 1. dumping the bins myself and charging Greyhound for it, 2. charging Greyhound a storage fee, 3. bringing the bins myself to their head office, dumping them at their door.

Got those suggestions from some other post here on boards somewhere.

Herself thought my emails made me sound like an ass, I thought they were polite but firm. It did the job!

TM · 11-08-2013 11:25pm

Apologies if it's been mentioned before but I can't see that it was...

Greyhound recently increased the cost of bag labels from €10.50 for 3 (€3.50 each) to €10.95 for 3 (€3.65 each).

http://greyhound.ie/bag-customer/

But are they also saying here that the "pay as you go" (no annual charge) bag label option is going to disappear?!?!

http://greyhound.ie/landfill-levy-increase/

As stated above the domestic waste labels will be gradually phased out of production and further communication from Greyhound will be forthcoming once we have launch dates confirmed.

Anybody know what the "pay as you go" bag label options are in D7? Just Greyhound and Allen waste removal or are there others?

Thanks a lot.

CPSW · 16-08-2013 9:30am

golfman wrote: »

Has anyone else experienced this?

I changed over to City Bin Co (the red bins) around 3 or 4 months ago. When cancelling our Greyhound contract we were told they would be collecting their bins within 2 weeks.

I started contacting them 2 months ago and have had numerous promises of them collecting their bins and still nothing.

Its starting to p*ss me off now as I literally have 6 bins lined up outside my house and it just looks a bit of a mess.

I am in the same boat as you. Myself and my gf are renting for the first time and the previous occupier of the house cancelled their account with this shower of clowns, and had arranged for the bins to be collected.

It's now 7 weeks later and the bins are still sitting outside of the house. I've called them on numerous occasions, and have been promised that they are to be collected soon, but nothing as of yet. :mad:

Worst thing is that City Bins do not collect in our area (Belmayne, which is strange as they collect in Clarehall across the road), and I've heard great things about them, so the only player in town for us (as far as I know), is Greyhound.

zynaps · 17-08-2013 3:25pm

CPSW wrote: »

I am in the same boat as you. Myself and my gf are renting for the first time and the previous occupier of the house cancelled their account with this shower of clowns, and had arranged for the bins to be collected.

It's now 7 weeks later and the bins are still sitting outside of the house. I've called them on numerous occasions, and have been promised that they are to be collected soon, but nothing as of yet. :mad:

I gave up calling them after several broken promises to pick them up, so I've had two useless bins from Greyhound sitting outside for about a year now. Will have to figure out something useful to do with them :P

DecTenToo · 20-08-2013 8:51am

zynaps wrote: »

I gave up calling them after several broken promises to pick them up, so I've had two useless bins from Greyhound sitting outside for about a year now. Will have to figure out something useful to do with them :P

It took 3 months of weekly phone calls, emails and letters before my old bins were finally picked up.

The citybin ones arrived earlier than scheduled and I've had no issues regarding missed pick up.

kylith · 20-08-2013 10:08am

zynaps wrote: »

I gave up calling them after several broken promises to pick them up, so I've had two useless bins from Greyhound sitting outside for about a year now. Will have to figure out something useful to do with them :P

Same here. My brother says he has a use for them, but I think I'm just going to chop them up and put them in the Thornton's recycling bin.

CPSW · 21-08-2013 10:01am

Thanks for the replies folks, (not really!) good to hear that there are people in a similar position as myself. Will keep on bombarding them with calls and emails, but if I don't get anywhere with them, zynaps, I'm sure we might find some use for them!

Cheers

druidstone · 21-08-2013 10:23pm

CPSW wrote: »

Thanks for the replies folks, (not really!) good to hear that there are people in a similar position as myself. Will keep on bombarding them with calls and emails, but if I don't get anywhere with them, zynaps, I'm sure we might find some use for them!

Cheers

if it was me i would be careful, they might charge you for the bins.

Meauldsegosha · 21-08-2013 10:31pm

I haven't been with greyhound since the beginning of the year but I have started receiving texts from them reminding me to put my bin out. They never sent me texts when I was a customer :rolleyes:

crazypanda · 15-09-2013 2:30am

We are with greyhound and they are very non transparent with their pricing in my opinion. We have already paid more than last year and I would reckon the bins have gone out less. I'm totally sick of it but it seems there is no alternative for our area. City Bins even advertised at the bus shelter at the end of our road earlier in the year and they don't cover the area (Dublin 7).

Esel · 15-09-2013 2:54am

crazypanda wrote: »

We are with greyhound and they are very non transparent with their pricing in my opinion. We have already paid more than last year and I would reckon the bins have gone out less. I'm totally sick of it but it seems there is no alternative for our area. City Bins even advertised at the bus shelter at the end of our road earlier in the year and they don't cover the area (Dublin 7).

Oxigen?

TM · 15-09-2013 1:44pm

crazypanda wrote: »

We are with greyhound and they are very non transparent with their pricing in my opinion. We have already paid more than last year and I would reckon the bins have gone out less. I'm totally sick of it but it seems there is no alternative for our area. City Bins even advertised at the bus shelter at the end of our road earlier in the year and they don't cover the area (Dublin 7).

Do Greyhound not provide you with some sort of statement or online account to clarify charges and expenditure?

crazypanda · 15-09-2013 1:48pm

TM wrote: »

Do Greyhound not provide you with some sort of statement or online account to clarify charges and expenditure?

Not an accurate one. It's went to list all the collections and weights for the year and half of them don't even appear. We weren't informed of the price hike per lift nor were we about the fixed amount per month change on our account. Calling them up is a joke.

I'll have to call around again in the next few weeks but last time I did, no other provider covered our street!

vikingdub · 15-09-2013 5:53pm

Meauldsegosha wrote: »

I haven't been with greyhound since the beginning of the year but I have started receiving texts from them reminding me to put my bin out. They never sent me texts when I was a customer :rolleyes:

There could be some data protection implications there, personal data may only be used for the purpose for which it was collected as you are no longer a customer of GH they have no valid reason to maintain your data in an active database.

You have a couple of options, one call them and tell them to stop sending texts and using your personal data for a purpose other that that for which it was collected. If you receive another text complain to the Office of Data Protection regulator. Or you could send a request to GH with a cheque/P.O, for €6.35 (I think, you would need to check the actual amount) seeking all information held by them on you, paper, electronic.

TM · 15-09-2013 10:15pm

crazypanda wrote: »

Not an accurate one. It's went to list all the collections and weights for the year and half of them don't even appear. We weren't informed of the price hike per lift nor were we about the fixed amount per month change on our account. Calling them up is a joke.

I'll have to call around again in the next few weeks but last time I did, no other provider covered our street!

Would pay as you go bag collection suit you? If so then Allen Waste Removals and KeyWaste definitely cover most of D7.

CPSW · 25-09-2013 11:29am

Good news in the end, it only took about 11 weeks, but after numerous emails, calls (I was being that annoying customer who would never go away), the bins were collected by Greyhound.

Their customer service is absolutely shocking, I shall never give them any business in the future!

golfman · 26-09-2013 10:14am

Its been 3 months now for me........ emails every 2 weeks. Absolute joke.

Paddytheman · 01-10-2013 7:50am

Had almost 3 months of this myself, kept sending follow up mails as you would with any decently run customer service department but nothing happening so my good lady wife called them on a Friday, got a bit emotional with the lady on the other end(I told her she was wasting her time) and there was a knock on my front door at 11am Saturday collecting them..

DecTenToo · 05-10-2013 10:26pm

It took me a few months of emails and phone calls. The customer support people acted professionally and tried to be helpful but something was happening between them and the people who were picking up the bins.

jos28 · 09-11-2013 1:56pm

I switched to City Bins last December after numerous problems with Greyhound. My City Bins contract is now up for renewal, I got the introductory €99 deal. Anyone know what they will be charging for 2014 ? I got a phone call and email from Greyhound who are offering a 'Win back deal' of €120 for the year. Did anyone else get that call ?

deandean · 09-11-2013 2:05pm

jos28 wrote: »

I switched to City Bins last December after numerous problems with Greyhound. My City Bins contract is now up for renewal, I got the introductory €99 deal. Anyone know what they will be charging for 2014 ? I got a phone call and email from Greyhound who are offering a 'Win back deal' of €120 for the year. Did anyone else get that call ?

I haven't got calls yet from anybody but after paying 250 to greyhound last year I am open to offers.

jos28 · 09-11-2013 3:43pm

deandean wrote: »

I haven't got calls yet from anybody but after paying 250 to greyhound last year I am open to offers.

Tell them you are switching over to someone else and see what they offer

Rebelheart · 12-11-2013 7:23pm

Two questions:

1) Does Greyhound have an ordinary 01 number as opposed to this "Lo call 1890" sham that costs me, and all other bill phone users, money? All I can get on their 'Contacts' page is a 1890 number. Just how much money are they making from 1890 numbers that they refuse to tell us the 01 number? (are you even charged for ringing a 1890 number when you receive an automated message?)

2) The reason I wanted to ring them: is the brown bin collected with the black bin rather than with the green bin? I left the brown bin with the green this morning and it wasn't collected so I'm wondering is that the reason.

vikingdub · 12-11-2013 7:32pm

Rebelheart wrote: »

Two questions:

1) Does Greyhound have an ordinary 01 number as opposed to this "Lo call 1890" sham that costs me, and all other bill phone users, money? All I can get on their 'Contacts' page is a 1890 number. Just how much money are they making from 1890 numbers that they refuse to tell us the 01 number? (are you even charged for ringing a 1890 number when you receive an automated message?)

2) The reason I wanted to ring them: is the brown bin collected with the black bin rather than with the green bin? I left the brown bin with the green this morning and it wasn't collected so I'm wondering is that the reason.

Try these

Kind Regards,

Paul Moloney
General Manager

download?mid=2%5f0%5f0%5f1%5f507946%5fAPLTi2IAAYL1UWZapAqqjSpY1pI&pid=2&fid=Inbox&inline=1&appid=yahoomail

download?mid=2%5f0%5f0%5f1%5f507946%5fAPLTi2IAAYL1UWZapAqqjSpY1pI&pid=2&fid=Inbox&inline=1&appid=yahoomail

Crag Avenue, Clondalkin Industrial Estate, Clondalkin, D22

Main Ph 01 457 7777 Option 4 / Ext 211
Direct Ph: 01 461 2811
Fax 01 419 6882

nudger · 13-11-2013 1:00pm

jos28 wrote: »

I switched to City Bins last December after numerous problems with Greyhound. My City Bins contract is now up for renewal, I got the introductory €99 deal. Anyone know what they will be charging for 2014 ? I got a phone call and email from Greyhound who are offering a 'Win back deal' of €120 for the year. Did anyone else get that call ?

I went with city bin around the same time, the next year was to be €150 + a charge per kilo over 50 on the gray bin.

I got an email from city bin in relation to greyhound contacting me or sharing my data with other companies and an attached letter to send to greyhound quoting data protection.

scholes · 16-11-2013 12:29am

nudger wrote: »

I went with city bin around the same time, the next year was to be €150 + a charge per kilo over 50 on the gray bin.

I got an email from city bin in relation to greyhound contacting me or sharing my data with other companies and an attached letter to send to greyhound quoting data protection.

I am currently with city bin, and got the 99 euro offer. I contacted them and they told me the following.

They have 2 options City Light option (€12.50/month, 25kg black bin) and the City Standard (€15/month, up to 45kg in your black bin) . brown and green are free.

If you go over that limit , it will be 30 cent per kilo.

Personally I think 45 kilos a month is easy to go over, I know people out there will think differently and that's their opinion which I respect.

I was willing to stay with them and pay the 15 a month but I think this weight charge will send me back to Greyhound. It's sad as I think they give a great service.:(.

I think greyhound are doing it for 12.50 a month now , I'm not sure about weight charges though , but I think it is back to Greyhound for me.

Mr Simpson · 16-11-2013 8:51am

There is nothing that would drive me back to Greyhound, Ever.

I'd rather drive my rubbish to the dump myself than give them my money!

pauld · 19-11-2013 8:41pm

Anyone else receive a threatening letter from Payaway Debt Management alleging that their client is DCC and that I owe money for bin lifts in Nov And Dec 2011.

They have threatened me with a Stubbs Gazette listing. I cannot recall receiving an invoice from DCC nor any reminders.

I thought I had paid all my bin charges overt the years.

zynaps · 19-11-2013 10:10pm

pauld wrote: »

Anyone else receive a threatening letter from Payaway Debt Management alleging that their client is DCC and that I owe money for bin lifts in Nov And Dec 2011.

They have threatened me with a Stubbs Gazette listing. I cannot recall receiving an invoice from DCC nor any reminders.

Yes, I got two such letters. In my case however, I hadn't paid DCC - my last dealing with them was just before the (disastrous, IMO) handover to Greyhound and I'd applied for a bin standing charge waiver. Six months after sending the application, I got a letter saying that they were finally processing their backlog and suggesting that I pay anyway, to be refunded "eventually".

Upon receiving the second letter threatening me with a listing in this extortion-enabling "gazette", I paid them online just to avoid the hassle of dealing with them. Never got any confirmation from them, come to think of it.

jos28 · 19-11-2013 10:26pm

I'm still waiting for City Bins to ring me with their 2014 charges. Don't like the sound of the City Lite or Standard. I know my bins would never keep under the 45kg limit. I don't want to go back to Greyhound but €120 all in for the year is very tempting

BabysCoffee · 20-11-2013 11:57am

jos28 wrote: »

I'm still waiting for City Bins to ring me with their 2014 charges. Don't like the sound of the City Lite or Standard. I know my bins would never keep under the 45kg limit. I don't want to go back to Greyhound but €120 all in for the year is very tempting

I will never go back to Greyhound,

They make it so difficult to leave at the end of the contract that is one of the issues I have with them. Who knows how much they will charge to collect the bins if you want to finish up with them at the end of the year.

I also find city bin staff way more approachable and friendly.

Chris_Heilong · 20-11-2013 6:39pm

They contacted me too, I would be worried how much they would charge for you to leave them if you have to break contract for any reason, how much would a full bin normally weigh?

jos28 · 20-11-2013 7:02pm

BabysCoffee wrote: »

I will never go back to Greyhound,

They make it so difficult to leave at the end of the contract that is one of the issues I have with them. Who knows how much they will charge to collect the bins if you want to finish up with them at the end of the year.

I also find city bin staff way more approachable and friendly.

Good points Babyscoffee. Just realised too that the weights of my old Greyhound bins were high because I only left it out once a month. With CB I will be putting the bin out every fortnight and that would obviously be lighter.

Chris_Heilong · 20-11-2013 8:51pm

jos28 wrote: »

Good points Babyscoffee. Just realised too that the weights of my old Greyhound bins were high because I only left it out once a month. With CB I will be putting the bin out every fortnight and that would obviously be lighter.

but is the 25kg/45kg a monthly weight limit or per lift?

nudger · 21-11-2013 2:28am

Chris_Heilong wrote: »

but is the 25kg/45kg a monthly weight limit or per lift?

With CB for €15 you will have a monthly allowance of 42kg gray bin over 2 lifts, 30 cent a kilo after that.

The green and brown bins are free.

So €180 a year + the extra weight.

In the email they say they won't be too strict and there is no yearly contract.

CarefulNow! · 21-11-2013 5:56am

Was all set to dump greyh until I seen prices, 15.50 no weight restrictions or add ons pm. Cityb have made me weary with weight limits now

scholes · 21-11-2013 4:33pm

BabysCoffee wrote: »

I will never go back to Greyhound,

They make it so difficult to leave at the end of the contract that is one of the issues I have with them. Who knows how much they will charge to collect the bins if you want to finish up with them at the end of the year.

I also find city bin staff way more approachable and friendly.

I totally agree, I don't want to go back to greyhound either I was all on for staying with city bin, their service and staff are magnificent. If it was 15 euro a month all in but this new weight charge has made me think of leaving and unfortunately other people I know feel the same way. It's a shame:(

lensman · 21-11-2013 5:24pm

I'm on a €20 per month basis with oxygen, no standing charge, no weight limit & no contract, black & green bins collected at same time every fortnight,.....& I make sure my black bin is creaking under the weight every time I leave it out ;-)

msg11 · 22-11-2013 3:08pm

If the government really gave a **** about the environment like they say ! They should do an incentive the more KG of recyclable materiel you put out the less you pay.

TM · 22-11-2013 3:49pm

Reduce, reuse and only then recycle...

Nate--IRL-- · 07-01-2014 11:20pm

City bin are now charging me €225 (approx) for the year WTF!? That's some hike!

Any other options out there?

Nate

BabysCoffee · 07-01-2014 11:35pm

Nate--IRL-- wrote: »

City bin are now charging me €225 (approx) for the year WTF!? That's some hike!

Any other options out there?

Nate

Holey Moley!

They are charging me €140 for the year. But I throw out very little waste and do a lot of recycling.

What weight are your bins??? How many people are living in your house?

Meauldsegosha · 08-01-2014 10:27am

Nate--IRL-- wrote: »

City bin are now charging me €225 (approx) for the year WTF!? That's some hike!

Any other options out there?

Nate

That's some hike. My new charge with them is €12 per month for all bins, unlimited lifts.

Dublin City Council - Bin Collection Privatised/Greyhound Megathread

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