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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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    #1832
    VG31
    Registered Users Posts: 3,404 ✭✭✭VG31


    jk23 wrote: »
    Are there still delays? The last parcel they sent me they didn't take a photo of it and I am missing one at the moment that PM customer service say they have but can't find....

    My last parcel was as normal, delivered to NI at 11:00. Stored in motel at 03:00 the next day.


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    #1833
    jk23
    Closed Accounts Posts: 877 ✭✭✭jk23


    reubenreuben wrote: »
    thats what happened to mine, no photo. very suspicious

    What is the status of your parcel? Are you still waiting for it to be delivered from Belfast?..


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    #1834
    Sarn
    Registered Users Posts: 3,060 ✭✭✭Sarn


    Delays may be location dependent. My parcel arrived in their depot in Dublin on Saturday afternoon and arrived for collection (Dublin) this evening.


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    #1835
    jk23
    Closed Accounts Posts: 877 ✭✭✭jk23


    Sarn wrote: »
    Delays may be location dependent. My parcel arrived in their depot in Dublin on Saturday afternoon and arrived for collection (Dublin) this evening.

    My parcel was delivered last Tuesday at 11.19 to the Belfast depot and they can't find in the warehouse


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    #1836
    reubenreuben
    Registered Users Posts: 1,049 ✭✭✭reubenreuben


    jk23 wrote: »
    What is the status of your parcel? Are you still waiting for it to be delivered from Belfast?..

    The box was delivered, but nothing in it other than bubble wrap


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    #1837
    jk23
    Closed Accounts Posts: 877 ✭✭✭jk23


    reubenreuben wrote: »
    The box was delivered, but nothing in it other than bubble wrap

    That's very weird, did you find out who signed for it in Belfast? I know the name of the person and have sent a message to Parcel motel but there was no photo of the last parcel that was delivered however the parcel that is missing was delivered with it ...


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    #1838
    reubenreuben
    Registered Users Posts: 1,049 ✭✭✭reubenreuben


    jk23 wrote: »
    That's very weird, did you find out who signed for it in Belfast? I know the name of the person and have sent a message to Parcel motel but there was no photo of the last parcel that was delivered however the parcel that is missing was delivered with it ...

    I don't. dublin parcel motel are looking into it. How do you find out who signed for it in belfast.? On my account there is just a graphic box instead of an actual photo of the box. It just doesn't sound right at all.


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    #1839
    jk23
    Closed Accounts Posts: 877 ✭✭✭jk23


    reubenreuben wrote: »
    I don't. dublin parcel motel are looking into it. How do you find out who signed for it in belfast.? On my account there is just a graphic box instead of an actual photo of the box. It just doesn't sound right at all.

    Parcelforce told me, I had to pay customs to get it released to the depot. William Moore is the name that signed for it. They are telling me they are searching the warehouse for it but it sounds like it's lost or worse


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    #1840
    bigboss1986
    Registered Users Posts: 802 ✭✭✭bigboss1986


    Does anyone know can I send parcel to UK but instead storing in locker ,drop it off at main depot?I was trying to call them but no answer and I could not find anything on their site.Thanks


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    #1841
    VG31
    Registered Users Posts: 3,404 ✭✭✭VG31


    bigboss1986 wrote: »
    Does anyone know can I send parcel to UK but instead storing in locker ,drop it off at main depot?I was trying to call them but no answer and I could not find anything on their site.Thanks

    There's a locker at the Finglas depot so you could drop it there.


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    #1842
    Flaccus
    Registered Users Posts: 3,971 ✭✭✭Flaccus


    Have always had good results with Parcel Motel. But I have a parcel coming from UK, was scanned into their depot in Dublin Thursday morning and no movement since. Usually it would go out same day or next day to the local collection point. I guess they are busy. I hope it moves Tuesday.


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    #1843
    Dtp1979
    Registered Users Posts: 12,734 ✭✭✭✭Dtp1979


    Yea parcels are taking 2-3 days longer. Any time this crowd are under pressure they seem to drop customer service and not bother their arses answering the phone. If there was an alternative option in my town I’d take it


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    #1844
    Darc19
    Registered Users Posts: 3,817 ✭✭✭Darc19


    Dtp1979 wrote: »
    Yea parcels are taking 2-3 days longer. Any time this crowd are under pressure they seem to drop customer service and not bother their arses answering the phone. If there was an alternative option in my town I’d take it

    Think of the number of staff required to answer the phone and give you the exact same answer as tracking will give you


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    #1845
    Flaccus
    Registered Users Posts: 3,971 ✭✭✭Flaccus


    Darc19 wrote: »
    Think of the number of staff required to answer the phone and give you the exact same answer as tracking will give you

    Not always so. These couriers can often lose parcels and tracking never gets updated. Just sits in limbo and is forgotten about Fastway being a prime example of this kind of thing from personal experience. So people naturally want re-assurance so ring customer service.


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    #1846
    Jim_Hodge
    Registered Users Posts: 10,484 ✭✭✭✭Jim_Hodge


    Darc19 wrote: »
    Think of the number of staff required to answer the phone and give you the exact same answer as tracking will give you

    That's a reason for crap customer service? It's in the tracking?

    Sorry, but if I have an issue, including with tracking, I'd like to discuss it with somebody.


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    #1847
    Roberto_gas
    Registered Users Posts: 3,949 ✭✭✭Roberto_gas


    Anyone sent anything to germany using nightline ? I know UPS has bought them out and UPS service is ****e as hell so very sceptical using nightline


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    #1848
    Flaccus
    Registered Users Posts: 3,971 ✭✭✭Flaccus


    Flaccus wrote: »
    Have always had good results with Parcel Motel. But I have a parcel coming from UK, was scanned into their depot in Dublin Thursday morning and no movement since. Usually it would go out same day or next day to the local collection point. I guess they are busy. I hope it moves Tuesday.


    So my parcel is due for delivery tomorrow. Arrived in Belfast depot on the 20th, scanned into Dublin depot on Thursday 22nd. Have to wait another week for delivery. Absolute crap service on par with Fastway.


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    #1849
    Kerry25x
    Registered Users Posts: 554 ✭✭✭Kerry25x


    Flaccus wrote: »
    So my parcel is due for delivery tomorrow. Arrived in Belfast depot on the 20th, scanned into Dublin depot on Thursday 22nd. Have to wait another week for delivery. Absolute crap service on par with Fastway.

    That's crap, the only real advantage for me (since I live very close to a post office) of ParcelMotel over AddressPal is that they are usually a little faster.


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    #1850
    silver2020
    Registered Users Posts: 2,045 ✭✭✭silver2020


    Flaccus wrote: »
    So my parcel is due for delivery tomorrow. Arrived in Belfast depot on the 20th, scanned into Dublin depot on Thursday 22nd. Have to wait another week for delivery. Absolute crap service on par with Fastway.

    seem amazon prime day last week caused massive issues with delivery services all over Ireland and UK


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    #1851
    reubenreuben
    Registered Users Posts: 1,049 ✭✭✭reubenreuben


    I wouldn't bother using parcel motel as im still waiting over 2 weeks for my contents of the empty box. Customer services is atrocious.


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    #1852
    One More Toy
    Registered Users Posts: 3,764 ✭✭✭One More Toy


    reubenreuben wrote: »
    I wouldn't bother using parcel motel as im still waiting over 2 weeks for my contents of the empty box. Customer services is atrocious.

    Yes I'm done with PM! I'll try an post's offering soon


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    #1853
    jk23
    Closed Accounts Posts: 877 ✭✭✭jk23


    reubenreuben wrote: »
    I wouldn't bother using parcel motel as im still waiting over 2 weeks for my contents of the empty box. Customer services is atrocious.

    Lost my parcel as well, apparently they searched the warehouse for it and couldn't find it!! The amount of lost parcels in their Belfast depot is as dodgy as anything


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    #1854
    reubenreuben
    Registered Users Posts: 1,049 ✭✭✭reubenreuben


    This company is an absolute joke.

    The item was stolen as the empty box was all that was in the locker.
    I am now being offered 100 euros compensation only.

    Never again will I give this scum company my business.


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    #1855
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    reubenreuben wrote: »
    This company is an absolute joke.

    The item was stolen as the empty box was all that was in the locker.
    I am now being offered 100 euros compensation only.

    Never again will I give this scum company my business.

    I've had some check ins missing photos but nothing stolen. I was told some check in stations cameras are out of service
    It could actually be a good thing as check in photo might have showed it was tampered with before the check in, then they would refuse any compensation. But of course they shouldn't accept an empty box...Did you buy it from a reputable place? Could seller have sent you an empty box?
    You can purchase extra insurance for expensive items, 3.50 for 500euro per item for 2 weeks. I always do it if item is more than 200.


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    #1856
    jk23
    Closed Accounts Posts: 877 ✭✭✭jk23


    reubenreuben wrote: »
    This company is an absolute joke.

    The item was stolen as the empty box was all that was in the locker.
    I am now being offered 100 euros compensation only.

    Never again will I give this scum company my business.

    I wouldn't accept that, there should be an enquiry in the depot it's been lost in. Its that attitude by Parcel Motel and UPS I find the most frustrating they really don't care and it's as close as you can be to being robbed


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    #1857
    reubenreuben
    Registered Users Posts: 1,049 ✭✭✭reubenreuben


    spix wrote: »
    I've had some check ins missing photos but nothing stolen. I was told some check in stations cameras are out of service
    It could actually be a good thing as check in photo might have showed it was tampered with before the check in, then they would refuse any compensation. But of course they shouldn't accept an empty box...Did you buy it from a reputable place? Could seller have sent you an empty box?
    You can purchase extra insurance for expensive items, 3.50 for 500euro per item for 2 weeks. I always do it if item is more than 200.

    The photograph that is normally taken shown on the parcel motel account did not exist, just a graphic of a box in its place.
    It was from a reputable seller from amazon.
    The seller sent me a picture of the box with the item in it before it was sent but when it was in the parcel motel locker the box was empty and had a cut on the side where item had been removed.


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    #1858
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    reubenreuben wrote: »
    The photograph that is normally taken shown on the parcel motel account did not exist, just a graphic of a box in its place.
    It was from a reputable seller from amazon.
    The seller sent me a picture of the box with the item in it before it was sent but when it was in the parcel motel locker the box was empty and had a cut on the side where item had been removed.


    The graphic of the box showed up on mine as well which had no photo but nothing stolen. Seller taking photo of item in the box beforehand is a bit strange but if you're sure they're reputable maybe its just something they do. You should contact the original courier and ask for a scan weight of the parcel before it reached parcel motel.


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    #1859
    Andzmoore
    Registered Users Posts: 19 ✭Andzmoore


    Just arrived at parcel motel dundalk and the screen is out of operation, is there anyway I can get my parcel at the moment?


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    #1860
    whizkid9
    Registered Users Posts: 100 ✭✭whizkid9


    I need to get a few small items (<5gbp) from amazon which doesn't ship to ROI. Not worth spending 3.95 on each item. Is there any option to aggregate multiple shipments from Amazon to parcel motel UK and pay one delivery fee?

    If not, any other service which does this? Anpost ?


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    #1861
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    Its a bit annoying, but they are getting paid per parcel.


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