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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Ladyinthedark

How does parcel motel work please,if I wanted to order something from England and they won't deliver to Ireland ,how do I get that item here .also what do I need to sign up.

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Flaccus

Flaccus wrote: »

Have always had good results with Parcel Motel. But I have a parcel coming from UK, was scanned into their depot in Dublin Thursday morning and no movement since. Usually it would go out same day or next day to the local collection point. I guess they are busy. I hope it moves Tuesday.

So my parcel is due for delivery tomorrow. Arrived in Belfast depot on the 20th, scanned into Dublin depot on Thursday 22nd. Have to wait another week for delivery. Absolute crap service on par with Fastway.

Roberto_gas

Anyone sent anything to germany using nightline ? I know UPS has bought them out and UPS service is ****e as hell so very sceptical using nightline

Jim_Hodge

Darc19 wrote: »

Think of the number of staff required to answer the phone and give you the exact same answer as tracking will give you

That's a reason for crap customer service? It's in the tracking?

Sorry, but if I have an issue, including with tracking, I'd like to discuss it with somebody.

Flaccus

Darc19 wrote: »

Think of the number of staff required to answer the phone and give you the exact same answer as tracking will give you

Not always so. These couriers can often lose parcels and tracking never gets updated. Just sits in limbo and is forgotten about Fastway being a prime example of this kind of thing from personal experience. So people naturally want re-assurance so ring customer service.

Darc19

Dtp1979 wrote: »

Yea parcels are taking 2-3 days longer. Any time this crowd are under pressure they seem to drop customer service and not bother their arses answering the phone. If there was an alternative option in my town I’d take it

Think of the number of staff required to answer the phone and give you the exact same answer as tracking will give you

Dtp1979

Yea parcels are taking 2-3 days longer. Any time this crowd are under pressure they seem to drop customer service and not bother their arses answering the phone. If there was an alternative option in my town I’d take it

Flaccus

Have always had good results with Parcel Motel. But I have a parcel coming from UK, was scanned into their depot in Dublin Thursday morning and no movement since. Usually it would go out same day or next day to the local collection point. I guess they are busy. I hope it moves Tuesday.

VG31

bigboss1986 wrote: »

Does anyone know can I send parcel to UK but instead storing in locker ,drop it off at main depot?I was trying to call them but no answer and I could not find anything on their site.Thanks

There's a locker at the Finglas depot so you could drop it there.

bigboss1986

Does anyone know can I send parcel to UK but instead storing in locker ,drop it off at main depot?I was trying to call them but no answer and I could not find anything on their site.Thanks

jk23

reubenreuben wrote: »

I don't. dublin parcel motel are looking into it. How do you find out who signed for it in belfast.? On my account there is just a graphic box instead of an actual photo of the box. It just doesn't sound right at all.

Parcelforce told me, I had to pay customs to get it released to the depot. William Moore is the name that signed for it. They are telling me they are searching the warehouse for it but it sounds like it's lost or worse

reubenreuben

jk23 wrote: »

That's very weird, did you find out who signed for it in Belfast? I know the name of the person and have sent a message to Parcel motel but there was no photo of the last parcel that was delivered however the parcel that is missing was delivered with it ...

I don't. dublin parcel motel are looking into it. How do you find out who signed for it in belfast.? On my account there is just a graphic box instead of an actual photo of the box. It just doesn't sound right at all.

jk23

reubenreuben wrote: »

The box was delivered, but nothing in it other than bubble wrap

That's very weird, did you find out who signed for it in Belfast? I know the name of the person and have sent a message to Parcel motel but there was no photo of the last parcel that was delivered however the parcel that is missing was delivered with it ...

reubenreuben

jk23 wrote: »

What is the status of your parcel? Are you still waiting for it to be delivered from Belfast?..

The box was delivered, but nothing in it other than bubble wrap

jk23

Sarn wrote: »

Delays may be location dependent. My parcel arrived in their depot in Dublin on Saturday afternoon and arrived for collection (Dublin) this evening.

My parcel was delivered last Tuesday at 11.19 to the Belfast depot and they can't find in the warehouse

Sarn

Delays may be location dependent. My parcel arrived in their depot in Dublin on Saturday afternoon and arrived for collection (Dublin) this evening.

jk23

reubenreuben wrote: »

thats what happened to mine, no photo. very suspicious

What is the status of your parcel? Are you still waiting for it to be delivered from Belfast?..

VG31

jk23 wrote: »

Are there still delays? The last parcel they sent me they didn't take a photo of it and I am missing one at the moment that PM customer service say they have but can't find....

My last parcel was as normal, delivered to NI at 11:00. Stored in motel at 03:00 the next day.

reubenreuben

jk23 wrote: »

Are there still delays? The last parcel they sent me they didn't take a photo of it and I am missing one at the moment that PM customer service say they have but can't find....

thats what happened to mine, no photo. very suspicious

jk23

Are there still delays? The last parcel they sent me they didn't take a photo of it and I am missing one at the moment that PM customer service say they have but can't find....

spix

VG31 wrote: »

This Anker Power Bank for example won't ship to NI.

I don't know why Amazon don't ship batteries here considering it all comes on trucks. At least some deliveries to NI go by air.

They ship batteries like AAs to Ireland but no power banks. Same to N.I.
If something with a battery will ship to N.I it can always go direct to Ireland as well.

rodia77

Off the top of my head, other types of problematic products that come to mind include aerosol sprays or chemicals.

VG31

whiterebel wrote: »

I never have a problem with Amazon delivering batteries to PM or PW?

This Anker Power Bank for example won't ship to NI.

I don't know why Amazon don't ship batteries here considering it all comes on trucks. At least some deliveries to NI go by air.

whiterebel

VG31 wrote: »

I imagine they mean Amazon or other companies not delivering items containing Lithium batteries to NI, rather than issues with PM/PW themselves.

I never have a problem with Amazon delivering batteries to PM or PW?

rodia77

VG31 wrote: »

I imagine they mean Amazon or other companies not delivering items containing Lithium batteries to NI, rather than issues with PM/PW themselves.

This.

Edit: BTW, DPD seem to cap their liability at €100, not great.

VG31

whiterebel wrote: »

DPD or PM shouldn't have a problem with batteries as they only ship by road. I have never had a problem with hem shipping anything with batteries.

I imagine they mean Amazon or other companies not delivering items containing Lithium batteries to NI, rather than issues with PM/PW themselves.

whiterebel

DPD or PM shouldn't have a problem with batteries as they only ship by road. I have never had a problem with hem shipping anything with batteries.

rodia77

Cheshire Cat wrote: »

There's also DPD Parcel Wizard

Ha, I have an account with them but I didn't know they do mail forwarding from the UK, too. I see the address in Newtownabbey, so same issues for some purchases as with PM (eg batteries), and I have to check their insurance terms -- a convenient thing about PM is that you can buy insurance to I think €2.5k for a week or two, An Post in turn seems to apply a ridiculous €40 (€200 for home deliveries) cap.

Cheshire Cat

rodia77 wrote: »

Speaking of being done with PM, what are the alternatives? I only know of An Post's AddressPal.

There's also DPD Parcel Wizard

rodia77

Speaking of being done with PM, what are the alternatives? I only know of An Post's AddressPal.

Gadgetman496

With DPD creating another 700 new jobs due the high demand for on-line shopping, you would think UPS would take advantage too instead of ignoring whatever customer base they have left...