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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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    #1802
    OwlsZat
    Registered Users Posts: 1,510 ✭✭✭OwlsZat


    I have an order delivered last Monday 28th to PM. No receipt email or text. Contacted them and got a zen desk reply saying it was probabaly received with no name on it. Sent them on the screenshot from Amazon complete with correct address on Friday. Still waiting a reply not sure Zendesk work weekends...


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    #1803
    [Deleted User]
    Posts: 8,856 ✭✭✭ [Deleted User]


    henke wrote: »
    How long did it take?

    I got my parcel from Amazon delivered on Tuesday 29/9 and still hasn't arrived at my locker. It is usually in the next day. Are Parcel motel encountering delays in anyone's experience?

    My email stated to expect it in my locker in 3 days- I assume working days so hopefully by next Tuesday or Wednesday - delivery to the depot from uk was very quick


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    #1804
    Gadgetman496
    Registered Users Posts: 8,368 ✭✭✭Gadgetman496


    Deleted User wrote: »
    My email stated to expect it in my locker in 3 days- I assume working days so hopefully by next Tuesday or Wednesday - delivery to the depot from uk was very quick

    3 days to your locker is long...

    "Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."



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    #1805
    [Deleted User]
    Posts: 8,856 ✭✭✭ [Deleted User]


    Gadgetman496 wrote: »
    3 days to your locker is long...

    Yeah but have experienced much longer in the past - at least on the notification they say expect delay of 3 days- I’m hoping I get the text tomorrow and I’ll be happy out


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    #1806
    VG31
    Registered Users Posts: 3,416 ✭✭✭VG31


    [Deleted User] wrote: »
    Yeah but have experienced much longer in the past - at least on the notification they say expect delay of 3 days- I’m hoping I get the text tomorrow and I’ll be happy out

    It seems to vary a lot by location. I've barely had any delays at all.


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    #1807
    Hoboo
    Registered Users Posts: 3,525 ✭✭✭Hoboo


    Does anyone know if I get an XL package, am I charged 7 to the depot plus another 7.99 home delivery, or is is 3.99 to the depot plus 7.99 delivery?

    Thanks


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    #1808
    VG31
    Registered Users Posts: 3,416 ✭✭✭VG31


    Hoboo wrote: »
    Does anyone know if I get an XL package, am I charged 7 to the depot plus another 7.99 home delivery, or is is 3.99 to the depot plus 7.99 delivery?

    Thanks

    7 + 8


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    #1809
    [Deleted User]
    Posts: 8,856 ✭✭✭ [Deleted User]


    VG31 wrote: »
    It seems to vary a lot by location. I've barely had any delays at all.

    Yeah it does- got my code this morning so it was about 2.5 working days from my notification of arriving at depot- expect longer delays from now on as Christmas approaches- from experience of PM, I recommend shop early if depending on these guys for Christmas shopping deliveries


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    #1810
    Grab All Association
    Registered Users Posts: 3,917 ✭✭✭Grab All Association


    Does nightline deliver on Saturdays? Paid for home delivery as i am unable to get to the parcel motel


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    #1811
    dan786
    Registered Users Posts: 3,307 ✭✭✭dan786


    Grab All Association wrote: »
    Does nightline deliver on Saturdays? Paid for home delivery as i am unable to get to the parcel motel

    I would say Monday.
    Sometimes they do deliver Saturdays - depends on the area.
    Also they use contractors so some of them deliver Saturdays to make extra money.


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    #1812
    emy
    Registered Users Posts: 209 ✭✭emy


    It seems that there is a delay in Belfast, or they lost it. Its been nearly 36hrs since the packet arrived in Belfast and no sign of it so far. I have sent them an inquiry but no reply.


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    #1813
    marklazarcovic
    Registered Users Posts: 6,210 ✭✭✭marklazarcovic


    rodia77 wrote: »
    Anyone else experiencing parcels torn open? A good couple of times for me in the last few months, filed a complaint in May, completely ignored despite reminders. I'm wondering if I'm having bad luck or are they notorious with it? FWIW, Circle K Leitrim St in Cork.

    I had a large multi pack of tools last year,arrived in Ireland, got the image via email,when i took it from the locker it looked very different,and was taped up with official tape,but one tool and a battery missing from my order.. once I proved what was supposed to be in it I got a refund .. but no explanation or sincere apology.


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    #1814
    tedpan
    Moderators, Recreation & Hobbies Moderators Posts: 4,627 Mod ✭✭✭✭tedpan


    emy wrote: »
    It seems that there is a delay in Belfast, or they lost it. Its been nearly 36hrs since the packet arrived in Belfast and no sign of it so far. I have sent them an inquiry but no reply.

    It takes up to four days from landing in belfast to get to the locker at the moment.


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    #1815
    emy
    Registered Users Posts: 209 ✭✭emy


    tedpan wrote: »
    It takes up to four days from landing in belfast to get to the locker at the moment.
    Yes, you are right, on the 8th evening was shipped, on the 12th at 11am arrived in Belfast and, a few minutes ago I got an email saying, the parcel has arrived at Parcel motel HQ...we are taking very good care of it.....speaking about "taking a good care of it", A few months back I had a laptop packed in a fruit box, no sign on it...fragile...just a banana box, I do not know what was in seller's mind...anyway, it came as expected, broken, badly. Seller accepted his mistake and I returned it.


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    #1816
    tedpan
    Moderators, Recreation & Hobbies Moderators Posts: 4,627 Mod ✭✭✭✭tedpan


    emy wrote: »
    Yes, you are right, on the 8th evening was shipped, on the 12th at 11am arrived in Belfast and, a few minutes ago I got an email saying, the parcel has arrived at Parcel motel HQ...we are taking very good care of it.....speaking about "taking a good care of it", A few months back I had a laptop packed in a fruit box, no sign on it...fragile...just a banana box, I do not know what was in seller's mind...anyway, it came as expected, broken, badly. Seller accepted his mistake and I returned it.

    Ah the joys... Hopefully this one arrives soon 👍


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    #1817
    reubenreuben
    Registered Users Posts: 1,061 ✭✭✭reubenreuben


    Just a warning for anyone planning on using parcel motel.

    I had a phone delivered. Went to collect at parcel motel locker. Opened the Locker with my code. Box was in there but nothing in the box.
    How is that possible? It had obviously been stolen.

    Still waiting on parcel motels response a week later.


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    #1818
    One More Toy
    Registered Users Posts: 3,765 ✭✭✭One More Toy


    reubenreuben wrote: »
    Just a warning for anyone planning on using parcel motel.

    I had a phone delivered. Went to collect at parcel motel locker. Opened the Locker with my code. Box was in there but nothing in the box.
    How is that possible? It had obviously been stolen.

    Still waiting on parcel motels response a week later.

    I'm done with parcel motel, their customer service is non existent


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    #1819
    Gadgetman496
    Registered Users Posts: 8,368 ✭✭✭Gadgetman496


    With DPD creating another 700 new jobs due the high demand for on-line shopping, you would think UPS would take advantage too instead of ignoring whatever customer base they have left...

    "Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."



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    #1820
    rodia77
    Registered Users Posts: 30 ✭rodia77


    Speaking of being done with PM, what are the alternatives? I only know of An Post's AddressPal.


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    #1821
    Cheshire Cat
    Registered Users Posts: 2,276 ✭✭✭Cheshire Cat


    rodia77 wrote: »
    Speaking of being done with PM, what are the alternatives? I only know of An Post's AddressPal.

    There's also DPD Parcel Wizard


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    #1822
    rodia77
    Registered Users Posts: 30 ✭rodia77


    Cheshire Cat wrote: »
    There's also DPD Parcel Wizard


    Ha, I have an account with them but I didn't know they do mail forwarding from the UK, too. I see the address in Newtownabbey, so same issues for some purchases as with PM (eg batteries), and I have to check their insurance terms -- a convenient thing about PM is that you can buy insurance to I think €2.5k for a week or two, An Post in turn seems to apply a ridiculous €40 (€200 for home deliveries) cap.


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    #1823
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,862 Mod ✭✭✭✭whiterebel


    DPD or PM shouldn't have a problem with batteries as they only ship by road. I have never had a problem with hem shipping anything with batteries.


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    #1824
    VG31
    Registered Users Posts: 3,416 ✭✭✭VG31


    whiterebel wrote: »
    DPD or PM shouldn't have a problem with batteries as they only ship by road. I have never had a problem with hem shipping anything with batteries.

    I imagine they mean Amazon or other companies not delivering items containing Lithium batteries to NI, rather than issues with PM/PW themselves.


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    #1825
    rodia77
    Registered Users Posts: 30 ✭rodia77


    VG31 wrote: »
    I imagine they mean Amazon or other companies not delivering items containing Lithium batteries to NI, rather than issues with PM/PW themselves.

    This.

    Edit: BTW, DPD seem to cap their liability at €100, not great.


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    #1826
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,862 Mod ✭✭✭✭whiterebel


    VG31 wrote: »
    I imagine they mean Amazon or other companies not delivering items containing Lithium batteries to NI, rather than issues with PM/PW themselves.

    I never have a problem with Amazon delivering batteries to PM or PW?


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    #1827
    VG31
    Registered Users Posts: 3,416 ✭✭✭VG31


    whiterebel wrote: »
    I never have a problem with Amazon delivering batteries to PM or PW?

    This Anker Power Bank for example won't ship to NI.


    I don't know why Amazon don't ship batteries here considering it all comes on trucks. At least some deliveries to NI go by air.


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    #1828
    rodia77
    Registered Users Posts: 30 ✭rodia77


    Off the top of my head, other types of problematic products that come to mind include aerosol sprays or chemicals.


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    #1829
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    VG31 wrote: »
    This Anker Power Bank for example won't ship to NI.


    I don't know why Amazon don't ship batteries here considering it all comes on trucks. At least some deliveries to NI go by air.

    They ship batteries like AAs to Ireland but no power banks. Same to N.I.
    If something with a battery will ship to N.I it can always go direct to Ireland as well.


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    #1830
    jk23
    Closed Accounts Posts: 877 ✭✭✭jk23


    Are there still delays? The last parcel they sent me they didn't take a photo of it and I am missing one at the moment that PM customer service say they have but can't find....


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    #1831
    reubenreuben
    Registered Users Posts: 1,061 ✭✭✭reubenreuben


    jk23 wrote: »
    Are there still delays? The last parcel they sent me they didn't take a photo of it and I am missing one at the moment that PM customer service say they have but can't find....

    thats what happened to mine, no photo. very suspicious


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