well, that was an interesting weekend away. We went over to the airport on Friday evening on the 109A, it was a good job we planned the journey with a lot of slack in our schedule, the 1840 from Ashbourne to the airport was 45 minutes late, given they are supposed to run every hour, that's some shambles, and in recent weeks, as a result of being around the town on a regular basis, I've noticed that there are regularly delays of 20 minutes on the service to the airport.
The only conclusion I can draw is that BE are short of staff, or suitable vehicles, or both, so they are running the 109A with at least 1 bus short, the timetable from Kells shows an hourly departure at X.40 for most of the day, and the arrival at Kells is supposedly at X.45, so in theory, they have nearly an hour lay over at Kells before the next round trip, and from what I can see of it, the arrival at 45 is effectively having to come straight back to Dublin with a delay of 5 minutes, and that's then assuming that it does arrive in Kells on time, which with the delays that are happening pretty much every day, is clearly not the case.
What's even more frustrating is that BE seem to have absolutely no interest or concern about the fact that their schedule performance is so bad. We were fortunate that we could allow for such a delay on Friday, but depending on the flight timing, and the time to clear security, that's not always possible, as was the case a few months ago, when the 0435 service was running a similar delay, arriving at the airport at 0540 for a 0630 departure was a non runner, so we ended up having to come home and drive over, in the end, we arrived at T1 as the bus was leaving Ashbourne, had we waited for the bus, we'd have been struggling to get on the flight.
Has anyone found a way to actually get the attention of BE and their system? Between their unreliability, and their inability to fix their web site so that it's actually possible to track where the buses are, they give the impression of an organisation that has no interest in actually meeting the expectations of their customers, and that for me is the quickest way to lose those customers.
If we had an alternative service provider from Ashbourne, I'd be certainly giving them a chance to prove their ability, as BE have made it very clear that they don't actually care about how they are performing. In theory, TFI and NTA are also involved, but they too are non responsive when issues are raised with them, which is not exactly the way it's supposed to be.