All Name change queries

Howardrunun · 17-05-2018 1:36am

I have looked everywhere online and it seems like people get on fine without having to cancel flight or pay ridiculous fees to change name or book new flight. But different airline have different approach and my experience might be different from others. I'm just panicking because this trip is really important for me and it would be tragic if I had to cancelled it. Thank you everyone for replying and I will let you all know how it goes in about a month.

Howardrunun · 17-05-2018 2:12am

Would I have any problem going through the security and custom?

Del2005 · 17-05-2018 2:29am

Howardrunun wrote: »

Would I have any problem going through the security and custom?

Security or customs don't care what your name is. Security only check for the boarding card and customs after you arrive in most cases.

Del2005 · 17-05-2018 2:38am

fritzelly wrote: »

Never once had the name checked closely with Ryanair - they're basically checking it's the right flight. Beyond that no one is checking the passport and boarding card together.

The last few Ryanair flights I got they checked both the passport and boarding pass matched. There was an Asian lady ahead of me who's name didn't match and she was pulled aside, there was part of her name missing not the wrong order. The thing is that I'd checked in a friend a few years ago with the short version of their name not what was on their passport and they were fine but the woman a few weeks ago wasn't.

JamieHP · 08-08-2018 11:49am

Booked a flight for a friend, I booked the fight with his name second name, starting with Mac and later found out it is spelled Mc on his passport. We're flying with Ryanair with a group of 8 of us. Will this be a problem?

spurious · 08-08-2018 12:21pm

Get on to them on live chat.

ted1 · 08-08-2018 1:17pm

It’ll be grand

JamieHP · 08-08-2018 1:19pm

Just DM'd them on twitter. Got it sorted. Thanks guys!

Under His Eye · 12-09-2018 1:25pm

I forgot to put in the hyphen with my wife's surname on an Air France booking. Instead of the hyphen I put a space.

Is this likely to be an issue?

schemingbohemia · 12-09-2018 1:41pm

Under His Eye · 12-09-2018 1:56pm

Thanks, that's a relief.

dennyk · 12-09-2018 5:31pm

Punctuation and spacing in names is generally ignored for airline bookings, so it should make no difference as long as her name is complete and spelled correctly according to what's on her passport (disregarding punctuation). Hell, I've flown many times as Firstnamemiddlename Lastnamejr when the airline's system doesn't grok spaces or suffixes.

coylemj · 13-09-2018 10:14pm

Under His Eye wrote: »

I forgot to put in the hyphen with my wife's surname on an Air France booking. Instead of the hyphen I put a space.

Is this likely to be an issue?

Unlikely to cause a problem, the surname field on the booking will be reproduced in full (including the space) on the boarding pass because lots of continental surnames includes blanks so you'll be fine.

Remember the guy who stood in his bare feet in the creek on the 18th in the British Open in Carnoustie in 1999? Jan Van de Velde was his name. So one blank in your wife's surname won't cause any problems.

IrishHomer · 17-04-2019 3:28pm

Can anyone please advise me if be most grateful.

Last week I booked Ryanair flights and I was trying to use my Xmas Ryanair gift vouchers received and the vouchers were not accepted because the name on voucher didn't precisely match name on passport.

I now need to book more flights and want to still use the vouchers so I emailed Ryanair asked simple question asking to change a name on s gift voucher I received a big long standard reply referring me in circles to website.

I also sent DM on Ryanair Twitter and same scenario went round in circles.

I also tried to phone the Helpline and was on hold for 20 minutes and then got cut off because all my phone credit was used up.

Can anyone please suggest how I can simply fix the name on my gift vouchers and use them asap?

Nigel Fairservice · 17-04-2019 5:05pm

IrishHomer wrote: »

Can anyone please advise me if be most grateful.

Last week I booked Ryanair flights and I was trying to use my Xmas Ryanair gift vouchers received and the vouchers were not accepted because the name on voucher didn't precisely match name on passport.

I now need to book more flights and want to still use the vouchers so I emailed Ryanair asked simple question asking to change a name on s gift voucher I received a big long standard reply referring me in circles to website.

I also sent DM on Ryanair Twitter and same scenario went round in circles.

I also tried to phone the Helpline and was on hold for 20 minutes and then got cut off because all my phone credit was used up.

Can anyone please suggest how I can simply fix the name on my gift vouchers and use them asap?

I had a voucher for €100 in the name I'm generally known as and had the same problem. I got so fed up with trying to change it and eventually gave up. I was told it was possible and not possible depending on who I spoke to at Ryanair. I don't think anyone knew!

I eventually booked flights to the UK for myself (in the voucher name) and my girlfriend that came as close to €100 I could find. I couldn't just book for her, I had to be on the same booking because the voucher was in my name.

I then booked the same flights again just for me in my passport name and just paid for it. I was able to use €50 of the €100. I wasn't too happy but at least I got some value out of the voucher.

Spanish Eyes · 17-04-2019 5:10pm

I had the same issue a while ago, one extra letter in my name on the voucher that didn't match the passport.

I contacted the webchat and it was painless, they reassured me that it would not be a problem, and that would leave a note at the gate on both sectors. I wasn't absolutely sure it would be ok, but there was no problem on either the outward or return journey in the end. I amended booking to match the voucher name.

IrishHomer · 17-04-2019 8:12pm

My voucher is in my wife's new marriage name. Her passport was prior to marriage.

I contacted Ryanair by very option today including several web chats and I just got runaround to go to website and they kept referring me to changing a booking even though I kept stressing I don't have a booking I just have a bloody voucher needs changing as the system won't allow me book with incorrect name.

Spanish Eyes · 17-04-2019 9:20pm

IrishHomer wrote: »

My voucher is in my wife's new marriage name. Her passport was prior to marriage.

I contacted Ryanair by very option today including several web chats and I just got runaround to go to website and they kept referring me to changing a booking even though I kept stressing I don't have a booking I just have a bloody voucher needs changing as the system won't allow me book with incorrect name.

Oh dear, that is not a simple spelling mistake in someone's name. Sorry, I didn't realise it was a complete difference in surnames. If it is within 24 hours it is free, but I realise that may not be the case now. Expensive to change name outside that window.

https://www.ryanair.com/ie/en/useful-info/post-booking-changes/name-changes

Nigel Fairservice · 17-04-2019 9:38pm

IrishHomer wrote: »

My voucher is in my wife's new marriage name. Her passport was prior to marriage.

I contacted Ryanair by very option today including several web chats and I just got runaround to go to website and they kept referring me to changing a booking even though I kept stressing I don't have a booking I just have a bloody voucher needs changing as the system won't allow me book with incorrect name.

The first name I'm known as is different to the first name on my passport. It was probably the most frustrating customer service experience I've ever had with any company trying to get the voucher name changed. I was being told a different thing every time I called, did a web chat. I was told I could do it (the guy said he would even make the change for me but never did), told I couldn't do it at all (in case the voucher had been stolen) and told that someone would get back to me about it, of course nobody ever did.

Even if you did book a flight with the voucher in the marriage name and tried to change the name after the booking within 24 hours Ryanair's system will recognise the name change from the voucher name and won't let you make the amendment. I tried it with my own booking on the off chance.

IrishHomer · 17-04-2019 11:13pm

Spanish Eyes wrote: »

Oh dear, that is not a simple spelling mistake in someone's name. Sorry, I didn't realise it was a complete difference in surnames. If it is within 24 hours it is free, but I realise that may not be the case now. Expensive to change name outside that window.
Z

https://www.ryanair.com/ie/en/useful-info/post-booking-changes/name-changes

That link is only relevant for flight bookings not for gift vouchers.

I will purchase my wife a new passport rather tan let them away with this robbery.

elperello · 17-04-2019 11:20pm

Perhaps you might try the Small Claims Court.

https://www.citizensinformation.ie/en/justice/courts_system/small_claims_court.html

They have your benefactor's money and are unreasonably refusing to give you it's value.

IrishHomer · 19-04-2019 3:55pm

I want to share my good news as someone else may benefit some day

Each time I got the runaround was because the online chat was out of office hours and a computer was relaying standard replies dismissing me.

Today I did the chat to a proper person and within ten minutes they issued me two new vouchers with the required name fix.

My faith is restored in Ryanair I'm delighted now

Nigel Fairservice · 19-04-2019 8:38pm

IrishHomer wrote: »

I want to share my good news as someone else may benefit some day

Each time I got the runaround was because the online chat was out of office hours and a computer was relaying standard replies dismissing me.

Today I did the chat to a proper person and within ten minutes they issued me two new vouchers with the required name fix.

My faith is restored in Ryanair I'm delighted now

Wish I got who you got!

dinjo99 · 30-04-2019 9:43am

Looking for advice please.

I booked a return flight for my sister on Ryanair to Europe.

Her name is Mary Meeney.

I have just discovered that I have booked the seat as Mary Menney.

The flight is to Spain in the summer but it has been booked since January.

Is there a probability that she will get through with this or do I need to cough up for a name change?

Where will the problem arise, check in...psssport control???

Thanks in advance.

antodeco · 30-04-2019 9:52am

Should be fine. Most airlines have a brief look at the photo and name, that's all. Once the passport number is fine, it should be ok

fdevine · 01-05-2019 4:18pm

If you contact Ryanair via their chat or social media they will change minor typos like yours for free.

StreetLight · 01-05-2019 7:32pm

The Ryanair website states that errors with one letter do not need to be changed.

Icyseanfitz · 07-05-2019 1:38pm

hello, our family is going on a retirement holiday next year and the mother has booked tickets for all of us with ryanair. Problem is she has put my name down as sean on the booking and not John which would be my given name, i tried to change it online but its asking for 115 euro for the privilege. Will it be a case of just explaining that im called sean but my given name is john or should i be ringing ryanair to sort this. holiday isnt until next february so im a bit annoyed with this 115 euro charge.

Ultimate Seduction · 07-05-2019 1:41pm

Icyseanfitz wrote: »

hello, our family is going on a retirement holiday next year and the mother has booked tickets for all of us with ryanair. Problem is she has put my name down as sean on the booking and not John which would be my given name, i tried to change it online but its asking for 115 euro for the privilege. Will it be a case of just explaining that im called sean but my given name is john or should i be ringing ryanair to sort this. holiday isnt until next february so im a bit annoyed with this 115 euro charge.

You'll have to pay the fee I'm afraid. No way around it

The-Rafalution · 07-05-2019 3:16pm

Icyseanfitz wrote: »

hello, our family is going on a retirement holiday next year and the mother has booked tickets for all of us with ryanair. Problem is she has put my name down as sean on the booking and not John which would be my given name, i tried to change it online but its asking for 115 euro for the privilege. Will it be a case of just explaining that im called sean but my given name is john or should i be ringing ryanair to sort this. holiday isnt until next february so im a bit annoyed with this 115 euro charge.

If the booking was less than 24 hours ago, you should be able to change the name for free as this is the grace period. Otherwise you would have to pay for the change unfortunately.
More information here: https://www.ryanair.com/us/en/useful-info/help-centre/faq-overview/Flight-Changes-And-Refunds/Minor-booking-changes-within-24-hours

fdevine · 07-05-2019 4:49pm

Icyseanfitz wrote: »

hello, our family is going on a retirement holiday next year and the mother has booked tickets for all of us with ryanair. Problem is she has put my name down as sean on the booking and not John which would be my given name, i tried to change it online but its asking for 115 euro for the privilege. Will it be a case of just explaining that im called sean but my given name is john or should i be ringing ryanair to sort this. holiday isnt until next february so im a bit annoyed with this 115 euro charge.

What name is on your passport?

Rather than trying to change it online maybe try messaging Ryanair via their social media?

I know they will change typos for free. Might be worth a shot. Cheaper to get a new passport.......

spurious · 07-05-2019 5:22pm

Get onto them on their chat or twitter. When you get an actual person they can be surprisingly helpful.

Cartman78 · 23-08-2019 9:38am

D'oh!

Just went to check in for a flight tomorrow and noticed that there is a minor typo on my wife's name (eg. it's similar to Cartman being spelt as Catrman).

On hold now for the last half an hour with Aer Lingus but will have to drop off soon as i'm at work :rolleyes:

Is this something that could be an issue at the airport?

thanks in advance cm

EverythingGood · 23-08-2019 9:40am

Cartman78 wrote: »

D'oh!

Just went to check in for a flight tomorrow and noticed that there is a minor typo on my wife's name (eg. it's similar to Cartman being spelt as Catrman).

On hold now for the last half an hour with Aer Lingus but will have to drop off soon as i'm at work :rolleyes:

Is this something that could be an issue at the airport?

thanks in advance cm

Better to have to have it fixed - if you have twitter, try there, they are usually helpful and quick to reply.

goingnowhere · 23-08-2019 10:21am

Unless flying to Spain, Portugal, Netherlands, Czech Republic, US, Canada or somewhere where a visa is required it is unlikely to be an issue.

Typos almost always are changed for free, the problem won't be Dublin it will be on the far side coming back, so better safe than sorry, get it fixed.

Cartman78 · 23-08-2019 10:21am

EverythingGood wrote: »

Better to have to have it fixed - if you have twitter, try there, they are usually helpful and quick to reply.

Cheers - got sorted in the end on the phone (on hold for about 45 mins).

Simultaneously annoyed at myself for the typo and extremely relieved that I finally noticed it today rather than tomorrow morning at the departure gate :eek:

endofrainbow · 24-08-2019 7:50pm

You wouldn't have gotten as far as the departure gate !

alongwaytotipp · 24-10-2019 10:11pm

Hi,
I made a mistake in booking a flight from Lanzarote to Ireland for a friend where I had the wrong surname (I used married name but passport still in maiden name) and had Anne instead of Ann as the first name. I was able to change the surname free of charge but to adjust the first name (by just dropping the 'e') they will charge me €115 !. I am telling her it will not matter but would like to get public opinion... could Ryanair cause a fuss over this ?

Suckit · 24-10-2019 10:15pm

alongwaytotipp wrote: »

Hi,
I made a mistake in booking a flight from Lanzarote to Ireland for a friend where I had the wrong surname (I used married name but passport still in maiden name) and had Anne instead of Ann as the first name. I was able to change the surname free of charge but to adjust the first name (by just dropping the 'e') they will charge me €115 !. I am telling her it will not matter but would like to get public opinion... could Ryanair cause a fuss over this ?

How long ago did you book it?

alongwaytotipp · 24-10-2019 10:40pm

I booked it this morning which is why I was able to change the surname free of charge. When I try to also change the firstname the fee applies. She's flying next week.

WicklowTiger · 24-10-2019 10:48pm

alongwaytotipp wrote: »

I booked it this morning which is why I was able to change the surname free of charge. When I try to also change the firstname the fee applies. She's flying next week.

I'd take my chances on it. Very unlikely they'll turn her away. It is possible but you'd have to be a cold-hearted individual to refuse someone boarding for a one letter typo.

Suckit · 24-10-2019 10:54pm

alongwaytotipp wrote: »

I booked it this morning which is why I was able to change the surname free of charge. When I try to also change the firstname the fee applies. She's flying next week.

https://www.ryanair.com/sr/en/useful-info/help-centre/faq-overview/Flight-Changes-And-Refunds/Minor-booking-changes-within-24-hours

Names - Minor Corrections

Don’t worry, customers who have booked their flight directly on the Ryanair.com website have a 48 hour grace period from the time of original booking, to correct any minor errors in a name change (i.e. spelling of names) free of charge.

alongwaytotipp · 25-10-2019 12:00am

Thanks Suckit but as I am changing both the surname and firstname it is not counted as a minor change so the fee applies. I was just interested in the opinion of others on this matter or has anybody an experience. I think it will be fine but then again it is Ryanair..

Strumms · 25-10-2019 7:46pm

alongwaytotipp wrote: »

Thanks Suckit but as I am changing both the surname and firstname it is not counted as a minor change so the fee applies. I was just interested in the opinion of others on this matter or has anybody an experience. I think it will be fine but then again it is Ryanair..

I’d be amazed if they kicked up a fuss over a one letter typo. I’d be willing to bet they’ll be ok... you’d want to be a hell of a prîck of a staff member to cause an issue here.

appleb · 26-10-2019 6:55pm

Hi. I checked in for a flight on Monday going from Belfast International to Spain and have just noticed I have put the shortened version of my name on boarding pass while my passport has my full name. That is, Jacqui instead of Jacqueline. Customer service is closed at the moment. Do you think it will be OK?

antix80 · 26-10-2019 7:04pm

Ring them up during opening hours and ask them to change it. Better than being refused at the gate.
Typos can be changed free of charge if noticed quick enough.. Though a guy in wicklow, Luke, entered his name as Lukewarm by mistake and ryanair refused to change it for free.

appleb · 26-10-2019 8:28pm

Thanks. I will ring them tomorrow

Bacchus · 04-12-2019 11:26pm

Hey, my wife just checked in for a Ryanair flight (for Friday) and noticed her married name is on the boarding pass. Her maiden name is on the passport though. Anyone know what the story is here? Call Ryanair, explain and they fix (charges apply?)? Bring marriage cert to airport and get it changed at check in desk? Bring marriage cert as proof at gate if asked about it?

Cheers

yenom · 04-12-2019 11:30pm

Bacchus wrote: »

Hey, my wife just checked in for a Ryanair flight (for Friday) and noticed her married name is on the boarding pass. Her maiden name is on the passport though. Anyone know what the story is here? Call Ryanair, explain and they fix (charges apply?)? Bring marriage cert to airport and get it changed at check in desk? Bring marriage cert as proof at gate if asked about it?

Cheers

They won't let you in with the marriage cert. You'll have to get the ticket changed or a new passport.

Bacchus · 04-12-2019 11:32pm

yenom wrote: »

They won't let you in with the marriage cert. You'll have to get the ticket changed or a new passport.

Thanks. So what's the best (least costly) option for a ticket change do you think? Phone customer service tomorrow or try at the airport (marriage cert in hand)?

*All* Name change queries

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All Name change queries