Ufirst Account

ripcord · 27-03-2012 1:05pm

Has anyone claimed on the phone insurance without proof of purchase?

A friend got a free iphone 4 from vodafone by mistake after they messed up his order for an iphone 4s. He gave me the spare iphone 4 - but he wouldn't have official proof of purchase (even if he did - it wouldn't be in my name).

Would it be enough that the phone is registered with apple under my name? I could also register it under my vodafone account if that helps.

Thanks.

snappieT · 27-03-2012 9:03pm

rot10 wrote: »

Is the excess still €40?

Yes

ripcord wrote: »

Has anyone claimed on the phone insurance without proof of purchase?

A friend got a free iphone 4 from vodafone by mistake after they messed up his order for an iphone 4s. He gave me the spare iphone 4 - but he wouldn't have official proof of purchase (even if he did - it wouldn't be in my name).

Would it be enough that the phone is registered with apple under my name? I could also register it under my vodafone account if that helps.

Thanks.

Currently making a claim, and the proof of purchase is certainly required.

fox65 · 28-03-2012 1:01pm

Any idea if this can be used when purchasing the season tickets for leinster?

snappieT · 28-03-2012 1:04pm

fox65 wrote: »

Any idea if this can be used when purchasing the season tickets for leinster?

If they're on ticketmaster, then yes.

fox65 · 28-03-2012 1:06pm

It is ticket master but a different portal. oss.ticketmastereurope.com

yllw.ldbttr · 28-03-2012 1:54pm

fox65 wrote: »

Any idea if this can be used when purchasing the season tickets for leinster?

Just searched for them but no joy.

ripcord · 12-04-2012 5:04pm

In case anyone is interested, I just talked with a nice lady on the ufirst account helpline about the phone insurance.

I told her I don't have proof of purchase. She said it's ok and to register my phone anyway. If I need to claim, they will check with my mobile operator to validate that I have been using the phone.

Not sure how they would do this. Maybe check with vodafone, verify the IMEI and some numbers you've recently called. She said it would be ok in any case.

vickers209 · 15-04-2012 11:16pm

ive booked a package holiday to florida im a u first customer just remembered the holiday discount has anyone used this service before do u need to ring them before hand as ive already paid for it using my card it be over 200 euro saving so be worth chasing

swampy353 · 16-04-2012 9:28am

vickers209 wrote: »

ive booked a package holiday to florida im a u first customer just remembered the holiday discount has anyone used this service before do u need to ring them before hand as ive already paid for it using my card it be over 200 euro saving so be worth chasing

If you didn't book thru the ufirst travel agency then your not entitled to money back

testicle · 16-04-2012 10:20am

vickers209 wrote: »

ive booked a package holiday to florida im a u first customer just remembered the holiday discount has anyone used this service before do u need to ring them before hand as ive already paid for it using my card it be over 200 euro saving so be worth chasing

Yip, you need to book it through them, they're a travel agency.

daveyjoe · 16-04-2012 11:28am

Is there any minimum term contract associated with the ufirst accounts? I.e., could I sign up for a couple of months and then roll it back to a standard (no-fees) current account without incurring any penalty?

Linoge · 16-04-2012 4:19pm

daveyjoe wrote: »

Is there any minimum term contract associated with the ufirst accounts? I.e., could I sign up for a couple of months and then roll it back to a standard (no-fees) current account without incurring any penalty?

Dont think there is a minimum term. You just lose your benefits.

trev44 · 20-04-2012 8:41am

ripcord wrote: »

Has anyone claimed on the phone insurance without proof of purchase?

A friend got a free iphone 4 from vodafone by mistake after they messed up his order for an iphone 4s. He gave me the spare iphone 4 - but he wouldn't have official proof of purchase (even if he did - it wouldn't be in my name).

Would it be enough that the phone is registered with apple under my name? I could also register it under my vodafone account if that helps.

Thanks.

my dad tried to claim for an iphone 4 last month.
he thinks he left it on the roof of the car in a petrol station.. not clever but a genuine mistake..
he was told to sod off by the ufirst insurance.. he did not 'take due care of his phone'

Linoge · 21-04-2012 9:16pm

trev44 wrote: »

my dad tried to claim for an iphone 4 last month.
he thinks he left it on the roof of the car in a petrol station.. not clever but a genuine mistake..
he was told to sod off by the ufirst insurance.. he did not 'take due care of his phone'

And if you left the keys in your car and you walked off and it was stolen - you would think it right for the insurance company to pay out on that?

snappieT · 22-04-2012 11:18am

ripcord wrote: »

I told her I don't have proof of purchase. She said it's ok and to register my phone anyway. If I need to claim, they will check with my mobile operator to validate that I have been using the phone.

This is certainly not true. I've just finished my claim, and went brought substantial issues getting O2 to confirm they blocked the IMEI. The insurance company wouldn't call them directly, I had to have O2 send an email/letter directly to company (which took 7 calls to achieve). There's no way ths would magically work for what you propose.

For those interested, the insurance company were otherwise great. Got a cheque in the post for the full cost of buying the phone again new (less the €40 excess I had to pay). The main difficulty was definitely because O2 didn't understand the concept of someone having phone insurance that wasn't issued by o2.

dublin daz · 24-05-2012 7:20pm

snappieT wrote: »

This is certainly not true. I've just finished my claim, and went brought substantial issues getting O2 to confirm they blocked the IMEI. The insurance company wouldn't call them directly, I had to have O2 send an email/letter directly to company (which took 7 calls to achieve). There's no way ths would magically work for what you propose.

For those interested, the insurance company were otherwise great. Got a cheque in the post for the full cost of buying the phone again new (less the €40 excess I had to pay). The main difficulty was definitely because O2 didn't understand the concept of someone having phone insurance that wasn't issued by o2.

Thanks for telling us how you got on, very helpful!

I was wondering does the cheque they send cover the original price or the price you paid? Say you upgraded and paid €199 for the phone but new without an upgrade its €600 - will they pay the €600?

Cheers!

cruhoortwunk · 23-07-2012 7:17pm

Anyone else waiting a long time for their Ticketmaster 25% refunds? I bought about 4 sets of tickets back a few weeks ago when they were having all the problems. I got my refund for one purchase, but none of the other 3.
Anyone else still waiting?
I'll give them another week to sort it before I call them

J@yK@y · 23-07-2012 7:22pm

Are the tix for four separate events? I think you are limited to 4 tix per event

yllw.ldbttr · 23-07-2012 7:27pm

I've often waited 6-8 weeks for a refund.

cruhoortwunk · 24-07-2012 8:53am

Yep-they're for 4 separate events
Good to hear someone else is waiting as long. I wont get on to them yet

griffdaddy · 12-08-2012 12:42pm

Bought an electric picnic ticket through my ufirst account yesterday and it's still not showing in the pending cash back section, is that normal?

CFC007 · 12-08-2012 4:58pm

griffdaddy wrote: »

Bought an electric picnic ticket through my ufirst account yesterday and it's still not showing in the pending cash back section, is that normal?

It can take up to 5 days for it to track in your account

Wizard · 12-08-2012 5:32pm

CFC007 wrote: »

griffdaddy wrote: »

Bought an electric picnic ticket through my ufirst account yesterday and it's still not showing in the pending cash back section, is that normal?

It can take up to 5 days for it to track in your account

I bought tickets for a gig last month and got the money back into my account within 2 weeks, happy out

cruhoortwunk · 14-08-2012 9:46pm

Cash back is usually received within 2 weeks. But I had a few purchases in June/July (when all the RBC/Ulster technical problems were happening)
I didnt get the cash back for any of them.
So called them yesterday, and the purchases from that few weeks didnt show on their system at all. So I gave full details of each purchase. They are arranging my cash back now.
Might be worth checking for anyone that bought tickets in June/July, make sure you got the cash back.

TonyB466 · 21-08-2012 5:19pm

cruhoortwunk wrote: »

Cash back is usually received within 2 weeks. But I had a few purchases in June/July (when all the RBC/Ulster technical problems were happening)
I didnt get the cash back for any of them.
So called them yesterday, and the purchases from that few weeks didnt show on their system at all. So I gave full details of each purchase. They are arranging my cash back now.
Might be worth checking for anyone that bought tickets in June/July, make sure you got the cash back.

Is it possible to buy tickets for a friend?!!

In T & C's it says I must attend, how would they enforce that.

Cheers

looder · 21-08-2012 8:02pm

TonyB466 wrote: »

Is it possible to buy tickets for a friend?!!

In T & C's it says I must attend, how would they enforce that.

Cheers

Unless they ask for ID on the door with the ticket, they won't know. It's very unlikely you'd ever be asked for ID with a ticket and not allowed in if the names didn't match

oneofakind32 · 27-08-2012 10:13am

snappieT wrote: »

In 6 months. And my employer pays the ufirst charges. I win!

[perhaps I'm giving Ticketmaster just a little too much money though...]

After one purchase of 4 x Electric Picnic Tickets

cruhoortwunk · 25-10-2012 9:06pm

My cash back for ticketmaster hasn't been automatically refunded since June. I have to call them to sort it.
Anyone else affected by this?

TonyB466 · 25-10-2012 9:09pm

Nope Always in within 14days of purchasing, been a great service for me. follow them up on them

OU812 · 26-10-2012 7:24am

Does the cash back also apply to shows? E.G. Lion King etc?

antodeco · 26-10-2012 8:22am

OU812 wrote: »

Does the cash back also apply to shows? E.G. Lion King etc?

Once the tickets can be purchased through Ticketmaster, they are eligible

Exclamation Marc · 26-10-2012 10:18pm

cruhoortwunk wrote: »

My cash back for ticketmaster hasn't been automatically refunded since June. I have to call them to sort it.
Anyone else affected by this?

It's happened to me before. It can be a bit of a pain in the ass because depending on who you get through to, they try and just tell you to wait.

Considering you bought them in June though, you shouldn't have that problem.

I had tickets before that I didn't get the cashback for, but after a bit of pestering for a few days, the cash back was refunded.

Sulla Felix · 26-10-2012 11:55pm

dublin daz wrote: »

Thanks for telling us how you got on, very helpful!

I was wondering does the cheque they send cover the original price or the price you paid? Say you upgraded and paid €199 for the phone but new without an upgrade its €600 - will they pay the €600?

Cheers!

Anyone know the answer to this? I've been mulling over upgrading mainly for the phone insurance. I'm on a pretty high contract though so I get phones at a heavily discounted rate. Not much point if I only get €99 for a phone that's going to cost €400 odd to replace.

swampy353 · 27-10-2012 9:35am

Sulla Felix wrote: »

Anyone know the answer to this? I've been mulling over upgrading mainly for the phone insurance. I'm on a pretty high contract though so I get phones at a heavily discounted rate. Not much point if I only get €99 for a phone that's going to cost €400 odd to replace.

You are covered for the cost of replacement not the (subsidised) price you paid

FROM UFIRST SITE: Mobile phone insurance
Covers loss, theft, accidental damage, breakdown and unauthorised use wherever you are in the world. You can cover one mobile phone for each account holder – two phones for joint accounts – up to €1,250 for each phone.

snappieT · 27-10-2012 2:16pm

Correct - I had bought my iPhone 4S sim-free in the US, gave them a US receipt showing the dollar cost I paid, and I got a cheque for €610 - more than enough to replace it sim-free here in Ireland again!

the whole year inn · 28-10-2012 10:28am

snappieT wrote: »

Correct - I had bought my iPhone 4S sim-free in the US, gave them a US receipt showing the dollar cost I paid, and I got a cheque for €610 - more than enough to replace it sim-free here in Ireland again!

So what does this gold account cost exactly? I recently lost my phone and want to insure my new one and the travel insurance sounds good. How much would it be paying for this?

Slunk · 28-10-2012 1:41pm

Has anyone got a list of the restaurants where ye get a discount?

Sulla Felix · 28-10-2012 3:20pm

the whole year inn wrote: »

So what does this gold account cost exactly? I recently lost my phone and want to insure my new one and the travel insurance sounds good. How much would it be paying for this?

Ten euro or fourteen euro a month depending on whether you go for basic or gold. I'm going for gold because the insurance is global whereas on the basic it's european only.

the whole year inn · 28-10-2012 3:24pm

Sulla Felix wrote: »

Ten euro or fourteen euro a month depending on whether you go for basic or gold. I'm going for gold because the insurance is global whereas on the basic it's european only.

Cheers,im just wondering aswell,is this a new bank account or do they just upgrade your regular one.im with ulster for yearsand get paid into this account and if its anew account number need to inform work.

Cheers

Sulla Felix · 28-10-2012 4:08pm

the whole year inn wrote: »

Cheers,im just wondering aswell,is this a new bank account or do they just upgrade your regular one.im with ulster for yearsand get paid into this account and if its anew account number need to inform work.

Cheers

Nope, upgrade to your current account. You keep your acc no and sort code, all your DDs anything like that are unaffected.

the whole year inn · 28-10-2012 4:28pm

Sulla Felix wrote: »

Nope, upgrade to your current account. You keep your acc no and sort code, all your DDs anything like that are unaffected.

Thanks for the reply,i went for the 14 aswell,worth the extra money for insurance on both phones and holidays.

testicle · 29-10-2012 12:06pm

antodeco wrote: »

Once the tickets can be purchased through Ticketmaster, they are eligible

It's not exclusive to Ticketmaster. However, Ticketmaster are the only ones that can be bought online. For anything else, you ring them and tell them what you want. They then get in contact with the box office and get back to you.

snappieT · 04-11-2012 6:31pm

Slunk wrote: »

Has anyone got a list of the restaurants where ye get a discount?

Yes, here's a PDF: https://www.ufirstaccount.ie/bca/HUB_ULSTER_ROI/Images/pdf/Restaurant-list.pdf

Most aren't anything special. Cheap enough restaurants (and a lot of Indians for some reason). Citron Restaurant in Dublin is probably the only stand-out one.

Slunk · 05-11-2012 11:26am

Pretty poor selection of restaurants alright. Still could be worth it for Ticketmaster alone.

Dr. Nick · 03-12-2012 9:33pm

Has anyone tried booking ticketmaster tickets on a high-demand event, i.e. where tickets sell out quickly?

Exclamation Marc · 03-12-2012 11:08pm

Dr. Nick wrote: »

Has anyone tried booking ticketmaster tickets on a high-demand event, i.e. where tickets sell out quickly?

I have online. It can be a tiny bit slower going through the portal site, so if I ever NEED the best tickets, I buy them straight from ticketmaster. It's not massively slow, so if you're not pushed on being Row 1 or Row 10 or just general standing tickets, I'd happily recommend ufirst. But if you want Row 1 or Row 2 or its a very small venue, definitely go straight to Ticketmaster.

I've not tried using their phone service, but I have heard its better for booking high demand tickets.

ablelocks · 04-12-2012 10:21am

does anyone know if it's possible to use ufirst ticket login in conjunction with a special pre-sale on ticketmaster?

swampy353 · 04-12-2012 10:47am

ablelocks wrote: »

does anyone know if it's possible to use ufirst ticket login in conjunction with a special pre-sale on ticketmaster?

Unlikely as to get cash back you have to go through the u first site, and to get presale you have to go through the O2 site

testicle · 04-12-2012 10:48am

swampy353 wrote: »

Unlikely as to get cash back you have to go through the u first site, and to get presale you have to go through the O2 site

Presuming it's O2 the presale is for, it often isn't, e.g. Munster Supporters pre-sale for Springsteen tomorrow.

fifib · 04-12-2012 12:59pm

www.ufirstaccount.ie doesnt seem to be working. anyone have a list of the restaurants etc?

Ufirst Account

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