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[Updated offer]Boards.ie exclusive limited offer: switch to UPC and get a €50 voucher

13567…47

Comments

  • #102
    thegift06
    Registered Users, Registered Users 2 Posts: 562 ✭✭✭thegift06


    I tried to sign up for broadband, telephone and digital by using the UPC website. So typed in my location (Lucan) and it said all products were available, happy days. I then rang UPC and they tell me that only digital tv is available in my area. Why is their website telling me one thing and their phone reps telling me the exact opposite. I then checked their 2010 upgrade plans and lucan village is listed as an area to be upgraded in 2010, like when is this going to happen?

    I then spotted this article which is dated late December 2009, saving that UPC are to offer all their analogue customers free line rental to get them to switch to digital, this offer only applies to customers who are still on analogue and will not be offered to any digital customers who have already made the switch to digital. Dunno when this is gonna happen but its making me doubt switching to digital just yet, until they offer the free line rental. What does everyone else think? When are they going to offer this free line rental?

    Here is a link to the article: http://www.irishtimes.com/newspaper/finance/2009/1229/1224261354055.html


  • #103
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    thegift06 wrote: »
    Dunno when this is gonna happen but its making me doubt switching to digital just yet, until they offer the free line rental. What does everyone else think? When are they going to offer this free line rental?

    I might be picking this up wrong, but you want to be getting free line rental as such, you will be getting the new digital phone service from upc, which is €6 a month at the minute.


  • #104
    thegift06
    Registered Users, Registered Users 2 Posts: 562 ✭✭✭thegift06


    yeh but thats the thing, its still not available in my area yet.


  • #105
    C.O.Y.B.I.B
    Registered Users Posts: 727 ✭✭✭C.O.Y.B.I.B


    For all the sceptics , myself included . Got my €250 DID voucher in the post today. heading to DID in the morning to buy a new 42" TV and Blu Ray , sorry , Fridge Freezer.


  • #106
    lud
    Registered Users Posts: 94 ✭✭lud


    Hi Jason,
    Could you tell us if ntl is still blocking ports? We had broadband with ntl few years back but we had to change to other provider as we couldn't use some programs :( I was wondering if anything changed.

    The customer service was dreadful, when we wanted upgrade they were able to ring us straight away but when we mentioned downgrade they just ignored us for months :(


  • #107
    fletch
    Registered Users, Registered Users 2 Posts: 7,412 ✭✭✭fletch


    How did some people get a €250 voucher? I thought the offer was a €50 voucher?


  • #108
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    fletch wrote: »
    How did some people get a €250 voucher? I thought the offer was a €50 voucher?

    Separate offer if you sign up through DID electrical


  • #109
    StALkOFbROCOLLi
    Closed Accounts Posts: 15 ✭StALkOFbROCOLLi


    This offer is going to get me into trouble:(

    I was told my bills would be €48 a month for tv and broadband ,first bill is €160:eek:


  • #110
    nxbyveromdwjpg
    Closed Accounts Posts: 4,402 ✭✭✭nxbyveromdwjpg


    Does anyone know if the DID Electrical €250 voucher offer is still going?

    If so, how do I go about it? Have TV, but am willing to sign up to one of the phone + Broadband bundles too, for that voucher.


  • #111
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    StALkOFbROCOLLi wrote: »
    This offer is going to get me into trouble:(

    I was told my bills would be €48 a month for tv and broadband ,first bill is €160:eek:

    The first bill will always be the highest, you need to check it out and see whats on it. Were you charged activation fees by mistake?
    This might help: http://service.upc.ie/service/?cid=119&aid=145



    nm wrote: »
    Does anyone know if the DID Electrical €250 voucher offer is still going?

    If so, how do I go about it? Have TV, but am willing to sign up to one of the phone + Broadband bundles too, for that voucher.

    Go into DID store


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  • #112
    fletch
    Registered Users, Registered Users 2 Posts: 7,412 ✭✭✭fletch


    fletch wrote: »
    Can the Woodies card also be used in Atlantic Homecare?
    I tried this morning to use the card in Atlantic and they wouldn't accept it. Asked to speak to the manager who told me the two systems aren't hooked up.


  • #113
    photobirdirelan
    Closed Accounts Posts: 14 ✭photobirdirelan


    signed up this morning(Sat 10/4) in DID, Sundrive. Checked Carphonewarehouse in Grafton St and Stehens Gr SC yesterday and both confirmed that they were still doing it as well.


  • #114
    StALkOFbROCOLLi
    Closed Accounts Posts: 15 ✭StALkOFbROCOLLi


    Davy wrote: »
    The first bill will always be the highest, you need to check it out and see whats on it. Were you charged activation fees by mistake?
    This might help: http://service.upc.ie/service/?cid=119&aid=145

    Rang them about the activation fees and I'll get a refund on my next bill.
    Have to say ,the quality of both the broadband and tv is excellent.


  • #115
    clevtrev
    Registered Users, Registered Users 2 Posts: 633 ✭✭✭clevtrev


    photobirdirelan wrote: »
    signed up this morning(Sat 10/4) in DID, Sundrive. Checked Carphonewarehouse in Grafton St and Stehens Gr SC yesterday and both confirmed that they were still doing it as well.

    what did you sign up for to get the 250 yoyos voucher? I talked to DID Crumlin and they said that vouchers were only available for special DID/UPC packages rather than the ones advertised on the UPC site and some only gave a 100 or 150 euro voucher. I was looking at the UPC package for exisiting customers called fibre surfer http://www.upc.ie/deals/existing_customers/fibresurfer/# which includes a special offer of free multi room and free HD and they said that this wasnt available through them only special DID packages which did not appear to be as good a deal as the UPC advertised packages. When queried he said that they UPC had to make the money back some way?? I'm sure if I went back and talked to a different guy Id get a different story :confused:


  • #116
    photobirdirelan
    Closed Accounts Posts: 14 ✭photobirdirelan


    clevtrev wrote: »
    what did you sign up for to get the 250 yoyos voucher?

    The "Fibre Web" package. I got a phone call later in the afternoon from UPC offering to courier out the equipment for a "self-install". I explained that I needed a new point installed and was told it would cost 20Euro and was given an appointment for next Friday. I asked and was told that there would be no other instalation charges. My understanding was that either the "Fibre Web" or the "Fibre Surfer" packages qualified for the voucher


  • #117
    WIZWEB
    Registered Users, Registered Users 2 Posts: 523 ✭✭✭WIZWEB


    Hi Jason,

    I have contacted you regarding my €50 Carphone Warehouse voucher which I have still not received. I included my account number. I was connected March 15th so its well over the 30 days. Apparently the voucher validity ends the end of this month so can you resolve this for me a.s.a.p.

    Cheers.


  • #118
    aN.Droid
    Closed Accounts Posts: 1,911 ✭✭✭aN.Droid


    I also have not received the voucher. It's been two months now. It's begging to get ridiculous.

    I have rang up your sales team and they said they added me to a list of peopel who have not received the voucher about 3 weeks ago and have still not heard anything back. I'm sure this would be a plausible excuse to default on my contract with UPC. Which I am thinking about doing.

    If not received by Friday I will get onto UPC once more and see what they say. If they give another excuse then I will be canceling my service and will not be paying a cancellation fee.

    Regards


  • #119
    gilbert
    Closed Accounts Posts: 289 ✭✭gilbert


    i have not received that voucher yet as well, and i did talk to sales so many times, they always ask me to wait for 7 to 10 working days, but never receive that vouchers, it seem like a joke to me, the effort i have been put in to talk to them.

    it has been for two months waiting for that voucher.
    :mad:


  • #120
    StALkOFbROCOLLi
    Closed Accounts Posts: 15 ✭StALkOFbROCOLLi


    My voucher arrived last week (woodies) and I was connected about three weeks ago.
    Went for tv and broadband.

    Well chuffed and when I logged onto upc ,I notice my outstanding bill amount is €40 less ,so the connection fee has been deducted.:)


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  • #121
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    This should sort out anyone who hasn't received a voucher:
    Chorus/ntl (Jason) wrote:
    UPC Chorus NTL are aware that some people are experiencing a delay in their voucher being sent by a merchant, and are chasing these up as a matter of priority. If people would like a One 4 All voucher to be sent by Chorus NTL directly instead, just email retailsales@upc.ie with your account number, and we will post out immediately.


    Jason


  • #122
    fletch
    Registered Users, Registered Users 2 Posts: 7,412 ✭✭✭fletch


    Hi
    Would any of the UPC representatives tell me how I should go about sorting out my service. It is appalling to be honest. Every single time I connect to the net I have issues, links take 3 or 4 clicks before they open, page cannot be displayed, images don't show etc etc etc... Rang customer service and explained that I was getting >90% packet loss but they hadn't a clue what I was talking about.
    68437705.jpg


  • #123
    peckerhead
    Registered Users, Registered Users 2 Posts: 3,383 ✭✭✭peckerhead


    Davy wrote: »
    This should sort out anyone who hasn't received a voucher...
    Glad I saw this. I had an exchange of emails with Jason back in early March and was was told I’d be receiving a €50 voucher for Woodie's DIY/Atlantic Homecare which I still haven't received, six weeks later. To be honest I was beginning to give up on it; I've been busy enough dealing with one cock-up after another from their billing department. But I've emailed again now to ask if I can have a One4All voucher instead.

    Jesus, they're hard work... I thought BT was bad! :eek:


  • #124
    gilbert
    Closed Accounts Posts: 289 ✭✭gilbert


    never received that voucher from CPW. and email UPC sales for status today, they asked me to wait for another 10 working days.

    it has been nearly three months at this stage.

    so bad experience of dealing with UPC. :mad:
    From: Lisa Marie Fitzsimmons (cstrahan@upc.ie)
    Sent: Mon 4/26/10 4:30 PM
    To:
    Hi Ying,

    Your voucher was requested last week & has already been dispatched.



    Please allow 7 to days 10 for postage.

    Regards,
    The Retail Suppport Team


  • #125
    WIZWEB
    Registered Users, Registered Users 2 Posts: 523 ✭✭✭WIZWEB


    Quote:
    Originally Posted by Chorus/ntl (Jason)
    UPC Chorus NTL are aware that some people are experiencing a delay in their voucher being sent by a merchant, and are chasing these up as a matter of priority. If people would like a One 4 All voucher to be sent by Chorus NTL directly instead, just email retailsales@upc.ie with your account number, and we will post out immediately.

    Jason



    Hi Jason,

    Still no sign of the Carphone Warehouse voucher since I last contacted you on the 21/4. I'd like the One 4 All voucher instead. Can you give me an approximate date of arrival? (Am emailing retailsales@upc.ie also again).

    Thanks.


  • #126
    HappyHarry
    Registered Users, Registered Users 2 Posts: 350 ✭✭HappyHarry


    fletch wrote: »
    Hi
    Would any of the UPC representatives tell me how I should go about sorting out my service. It is appalling to be honest. Every single time I connect to the net I have issues, links take 3 or 4 clicks before they open, page cannot be displayed, images don't show etc etc etc... Rang customer service and explained that I was getting >90% packet loss but they hadn't a clue what I was talking about.
    68437705.jpg

    I'm not a UPC rep, but have had similar experience.
    Do you have a Cisco all in one modem\ wireless router?

    If you do I'd guess that is the prime suspect, get them to change it for the old style Scientific Atlantic modem, for a router or wifi you will need a separate wireless router.


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  • #127
    fletch
    Registered Users, Registered Users 2 Posts: 7,412 ✭✭✭fletch


    HappyHarry wrote: »
    I'm not a UPC rep, but have had similar experience.
    Do you have a Cisco all in one modem\ wireless router?

    If you do I'd guess that is the prime suspect, get them to change it for the old style Scientific Atlantic modem, for a router or wifi you will need a separate wireless router.
    Yes I do have the Cisco all in one modem/wireless router...thanks for that I will give them a shout AGAIN.


  • #128
    HappyHarry
    Registered Users, Registered Users 2 Posts: 350 ✭✭HappyHarry


    fletch wrote: »
    Yes I do have the Cisco all in one modem/wireless router...thanks for that I will give them a shout AGAIN.

    OK, sounds like a similar problem, I was also getting huge packet loss and terrible results from pingtest.com too.

    The line tested fine when they sent an engineer out. Had to call him back a second time, and this time he said he hard heard from other engineers that this type of problem is common with the Cisco units, he whipped it out and put in the old type with a separate netgear wireless router, and not a single problem since (about a month now).


  • #129
    Supercell
    Registered Users, Registered Users 2 Posts: 15,483 ✭✭✭✭Supercell


    Just ran this on my Cisco router :-

    15660181.png
    https://www.loughlinstown.ie/

    Have a weather station?, why not join the Ireland Weather Network - http://irelandweather.eu/



  • #130
    DingDong
    Closed Accounts Posts: 1,438 ✭✭✭DingDong


    You need to switch off IP Flood detection on the cisco router to get better results from pingtest.net.
    Link


  • #131
    fletch
    Registered Users, Registered Users 2 Posts: 7,412 ✭✭✭fletch


    DingDong wrote: »
    You need to switch off IP Flood detection on the cisco router to get better results from pingtest.net.
    Link
    Did that and now getting 0% packet loss and grade A...thanks a million!


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  • #132
    Keith C
    Registered Users, Registered Users 2 Posts: 1,121 ✭✭✭Keith C


    NTL 15mb results

    796406225.png

    15670171.png

    Any idea why packet loss isnt showing? would i be right in saying this is fairly poor?


  • #133
    fletch
    Registered Users, Registered Users 2 Posts: 7,412 ✭✭✭fletch


    Experiencing some absolutely HORRENDOUS customer service from UPC at the moment. Asked to speak to a supervisor last week about an issue I'm having and I was told there was a 48hour turn around on the call back. A week later and I'm still waiting. DISGRACEFUL


  • #134
    aN.Droid
    Closed Accounts Posts: 1,911 ✭✭✭aN.Droid


    Since I cannot PM Jason for whatever reason I am forced to post here again.

    Hello Jason,

    I still have not received any voucher (One4all or car phone warehouse)

    I was told I would receive my one4all voucher after 7-10 days by your sales team. It's now been over 10 days.

    It's beginning to get ridiculous and I am thinking about cancelling my service.

    Can you please check on my voucher.

    Regards,
    Darragh Murphy


  • #135
    gilbert
    Closed Accounts Posts: 289 ✭✭gilbert


    i have not got mine neither, but Jason sent me a email early on, and he said he was going to send me one4all voucher today. so hopefully it will be settled down after 2 and half months hard trial of contracting UPC Sales for that voucher.

    it is really annoying case which i have been through really!!! :(


  • #136
    peckerhead
    Registered Users, Registered Users 2 Posts: 3,383 ✭✭✭peckerhead


    ^ ^ ^ ^
    What he said... :(


  • #137
    WIZWEB
    Registered Users, Registered Users 2 Posts: 523 ✭✭✭WIZWEB


    gilbert wrote: »
    i have not got mine neither, but Jason sent me a email early on, and he said he was going to send me one4all voucher today. so hopefully it will be settled down after 2 and half months hard trial of contracting UPC Sales for that voucher.

    it is really annoying case which i have been through really!!! :(

    Similar scenario here :(


  • #138
    photobirdirelan
    Closed Accounts Posts: 14 ✭photobirdirelan


    got my 250Euro voucher from DID last Friday, 11 days after installation of modem, more than happy with that.:)


  • #139
    C.O.Y.B.I.B
    Registered Users Posts: 727 ✭✭✭C.O.Y.B.I.B


    photobirdirelan wrote: »
    got my 250Euro voucher from DID last Friday, 11 days after installation of modem, more than happy with that.:)



    +1 for me , I was waiting about 2 weeks for the €250 voucher . Recieved it 2 days after Jason (UPC guy here) said he'd look into it for me.
    Only downside was the wife made me buy a new fridge instead of a new Telly :mad:


  • #140
    dStSb
    Registered Users Posts: 29 ✭dStSb


    mscull wrote: »
    +1 for me , I was waiting about 2 weeks for the €250 voucher . Recieved it 2 days after Jason (UPC guy here) said he'd look into it for me.
    Only downside was the wife made me buy a new fridge instead of a new Telly :mad:

    Is it now 250 EUR voucher if you connect to UPC?


  • #141
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    dStSb wrote: »
    Is it now 250 EUR voucher if you connect to UPC?

    If you sign up in D.I.D electrical. Its a different offer to this boards offer.


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  • #142
    dStSb
    Registered Users Posts: 29 ✭dStSb


    Davy wrote: »
    If you sign up in D.I.D electrical. Its a different offer to this boards offer.
    Could you point to this offer ;)
    Thanks


  • #143
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    I already did :p

    In a D.I.D store. I dont work for upc or d.i.d so dont know if its still available. Ring your local store and ask :)


  • #144
    Amaru KGB
    Registered Users Posts: 189 ✭✭Amaru KGB


    Does anybody know i there is a phone number dedicated to this offer?

    I rang the day before yesterday and the guy that I was talking to said he would ring me back but I've had no word since


  • #145
    Virgin Media: Jason
    Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hey there Amaru KGB

    Call us on 051595143 and we will look after you directly.

    Regards

    Jason
    If you want to order new products from us and get a voucher for €50 through this boards offer, just click through this link (Please see the terms & conditions) http://www.upc.ie/boardsoffer/

    Amaru KGB wrote: »
    Does anybody know i there is a phone number dedicated to this offer?

    I rang the day before yesterday and the guy that I was talking to said he would ring me back but I've had no word since


  • #146
    aN.Droid
    Closed Accounts Posts: 1,911 ✭✭✭aN.Droid


    Jason I have not recieved my voucher yet. It's ridiculous. I have a bill due and refuse to pay it until I recieve my voucher.


  • #147
    gilbert
    Closed Accounts Posts: 289 ✭✭gilbert


    neither do i, i have not received voucher yet! went to my mail box and nothing was there, i am so unhappy with all promise from upc sale.

    i think that we should give one more week, as Jason Personally promised that voucher, which will be posted this week, i would like to give him another week,even though i am so angry with them right now..


  • #148
    aN.Droid
    Closed Accounts Posts: 1,911 ✭✭✭aN.Droid


    I was told my one4all voucher was sent over 2 weeks ago now. Get your act together UPC


  • #149
    Fidelis
    Registered Users, Registered Users 2 Posts: 2,425 ✭✭✭Fidelis


    After almost 2 months, I have also not received my voucher, after multiple phone calls and e-mails.

    Boards.ie should really think twice before endorsing another UPC offer!


  • #150
    aN.Droid
    Closed Accounts Posts: 1,911 ✭✭✭aN.Droid


    I agree, I signed up the very first day this was posted. I emailed and rang so many times I cant count them anymore. I have posted in this thread so many times aswell, Heck most of my postcount is from this thread.

    I agree that boards should think twice about keeping this offer around. I think we should all send mails to UPC and comreg. Stating that if we do not receive our promised voucher we will cancel our service. It's gone beyond a joke now. I had planned to use the one4all voucher to buy my sister a ticket for a concert that is now booked out for her birthday. Not allot of money comes into my household so this was the only way I could afford it. What are you going to do about this UPC? Are you going to pay the higher cost for a ticket off ebay for my sister who cannot go see her favourite band with her mates? (Blink 182) I don't think so.

    Honestly there has to be some sort of law against this...

    Get your thumbs out UPC. And boards, the next time UPC come to you with a proposition to advertise there products here tell them to F off and shove it where the sun don't shine. Please and thank you.


    P.S. I found Jason very helpful over PM and don't hold him responsible for this mess. I blame UPC as a whole.


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  • #151
    gilbert
    Closed Accounts Posts: 289 ✭✭gilbert


    TBH, You can bring them to small claim court, just keep everything in your hand as evidences for court hearing. and then we can sue them for business negligence. a claim in respect of goods or services bought for private use from someone selling them in the course of a business (consumer claim).all the cost will be compensated by the business company.


    click the link for further information,

    https://smallclaims.courts.ie/esmallclaims/claim/Main?page=home&Language=English

    but i wont go that far by now. as As a sale man, Jason is very helpful.thus we had better wait for another week and see what the story is?


This discussion has been closed.
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