The one and only refund thread [READ MOD NOTE BEFORE POSTING]!

paddy19 · 29-05-2020 7:20pm

syndrome777 wrote: »

I posted this in to Rynair cancellation flight, but I'' put it here as well.

Getting email today from Rynair for all my canceled flights. Some I asked refunds from a month ago some a week ago (have 6 flights)

Ryanair
Dear Customer,

I refer to your recent request for a refund on your booking confirmation xxxxx.

Due to the high volume of flight cancellations due to COVID 19, we are experiencing an unprecedented high volume of requests. We are currently working through the backlog and assessing all requests. Please bear with us and please do not resubmit your request.

Thank you for your patience and understanding.

Yours sincerely,

Ryanair Group Customer Care (Ryanair DAC, Lauda & Malta Air)

I wonder why are they emailing now with this/1 Prob to defer us from going chargback rout (too late)?!

Not too late at all for chargeback. In fact for chargeback you have to show evidence that you requested a refund. You may have to hustle but don't take any crap about waiting for 30 days. Just quote Ryanair site nothing till after crisis.

Caranica · 29-05-2020 7:20pm

Based on people having had refunds from Ryanair, and me getting yet another holding email today, I had a chat with them this evening (4 minutes wait so not bad at all). The key bits, some other stuff omitted:

....
ME: I'm concerned now that people whose flights were later than my cancelled flight have started receiving refunds, I applied for my refund on 11 March. I know I'm now on record as rejecting the voucher, my concern is that I'm millions of places further back in the queue than I should be?

AGENT: I have confirmed all this details, and your booking is still on the queue for payment. Although the queue is long, you do not get placed at the back of the queue, as it is based on the date when you first applied for a refund.

ME: So why does it appear that people who applied for refunds after I did have received refunds in the past 48 hours?

AGENT: I am not able to confirm that, but I can promise you that your refund will be processed too, as it has been already long delayed....We apologise for the delay. As explained when you contacted us days before, we could not process refunds earlier. Even now, we are not working at full capacity.

ME: Can you confirm that my refund application was registered as being made on 11 March?

AGENT:Yes, that is correct...

So hopefully not too much longer to wait. It'll hit 80 days this weekend!

ri3mann · 29-05-2020 7:57pm

I'm also waiting for Aer Lingus to reply to my voucher request since 24 March. I have travel insurance that may cover such case I guess. Need to check conditions. Anyone succeeded with travel insurance in case of C-19 related flight cancellation?

paddy19 · 29-05-2020 8:35pm

pickarooney wrote: »

Does anyone know what the official stance is on flights into Ireland in July?
We had planned a family reunion for my Dad's 80th, 7 of us flying in from France on the 20th of July (Aer Lingus) while my sister was due to fly in from the UK (Ryanair).
Her flight has been cancelled. Ours, so far, has not.

Is there any provision for this kind of situation or any way of requesting a refund in the form of a voucher or even a partial refund?
Is it likely that the flight may end up getting cancelled eventually if it's completely undersold?
Would the best idea be to try reschedule for next year so as not to lose the money or to gamble on it being cancelled?

Congrats on your dad's 80th, you must have been looking forward to a great celebration.
Hopefully zoom will provide some consolation.

Hopefully Aer Lingus will be upfront and inform you the flight is cancelled well in advance.
This has not been my experience.

The golden rule is do not cancel your flight. If you do, you get nothing except fees,
even if the flight never takes off.

The good news is that Aer Lingus are allowing you to "Book With Peace Of Mind
No change fees for all travel up to 30 September 2020".

This is a great offer because it allows you, if required, to move your booking
to flight that is very unlikely to fly. You can actually change flights up to two
hours before take off. Obviously I would not leave it that tight

.

Now you have to start doing some detective work. with www.flightaware.com.
You can look at the flight history (extended history if you register for free).

The closer you are to flight day the better the data you have to predict
your flights chance of going. Flights are scheduled everyday or certain days of the week.

The ultimate check is the Flight Status tab on the Aer Lingus home page
which shows a 3 day window of flights that are flying
by route for yesterday, today and tomorrow.

Select one way, enter destination and today's date.
This will show all flights that are flying.

Try it with DUB LHR for a few days and you'll see how it works.

Two days before your flight check the status.
If your flight is not showing on the date you booked then you know it has been cancelled.
Be careful that there isn't another flight within 2 hours of yours.
If there is they can put you on that flight and no refund is due.

If your flight shows, you need to shift your flight to a new day.
Note that "If your booking was made on aerlingus.com, you can change the travel dates, times, destination".
so you can pick another destination that has more flights and more cancellations.
You can look at the flight history and you can make a reasonable
prediction of what will and will not fly. You still have to pay the
fare difference so that can be a bit of a gotcha.
Very early morning flights are much more likely to be cancelled and tend to be lower fares.
Repeat as required. I don't think Aer Lingus have a limit of how many changes you can make
but I have no way of checking.

It's a bit of game but you have a very good chance of getting your money back.
You are due a full refund if the flight is cancelled for the original invoice
no matter what date you changed the booking to.

Getting the actual money back is a different problem but one step at a time.

Keep us informed of how you get on.

paddy19 · 29-05-2020 8:56pm

ri3mann wrote: »

I'm also waiting for Aer Lingus to reply to my voucher request since 24 March. I have travel insurance that may cover such case I guess. Need to check conditions. Anyone succeeded with travel insurance in case of C-19 related flight cancellation?

The experience seems to be that if a voucher is offered insurance won't pay.

They have no way of knowing if people were double dipping.

paddy19 · 29-05-2020 9:05pm

Risteard wrote: »

Outboun flight date was 26 March. Had gone through the whole process of requesting a refund, then being offered a voucher.

On the advice here I went on the live chat to request the refund. Then I was sent the voucher and told if unused after a year I would be refunded.

Didn't do anything after that and just got this email this morning.

Apologies wrong question:

When did you apply for the refund?

Cal04 · 29-05-2020 10:33pm

Was due to fly to Reus June 27th, cancelled but flight home on July 4th not..what can I do..flights home over 700 e

paddy19 · 29-05-2020 11:48pm

Cal04 wrote: »

Was due to fly to Reus June 27th, cancelled but flight home on July 4th not..what can I do..flights home over 700 e

If both flights are on the same booking you're due a full refund.

If they are on seperate booking then only the cancelled flight is refundable.

Uriel. · 30-05-2020 12:23am

paddy19 wrote: »

If both flights are on the same booking you're due a full refund.

If they are on seperate booking then only the cancelled flight is refundable.

Thats interesting

We got an email from aegean today. Due to fly to Greece in July and return in August. The return flight was cancelled. Only offered to change flight or apply for a voucher. No mention of cash refund but more worrying, the outbound flight is not cancelled. Both flights booked together as a package

Not sure what to do here.

Does flight rights apply to all airlines?

Im still waiting Ryanair refund from March. Might use flightrights for both if that's possible.

paddy19 · 30-05-2020 1:29am

Flightrights is really for Irish registered companies only.
I assume Aegian are registered in Greece.

Bigger issue is Greek government has passed a voucher law.

One leg cancelled is enough for a full refund.

Chargeback might be the best option .

SleetAndSnow · 30-05-2020 1:38am

My path so far -
17/05/20 - Flight Cancelled
25/05/20 - Voucher received
29/05/20 - Finally got through to support and placed back into refund queue, with transcript of chat emailed and a further confirmation from ryanair cancellations.

Now to wait probably a few months

pickarooney · 30-05-2020 7:50am

paddy19 wrote: »

Congrats on your dad's 80th, you must have been looking forward to a great celebration.
Hopefully zoom will provide some consolation.

Hopefully Aer Lingus will be upfront and inform you the flight is cancelled well in advance.
This has not been my experience.

The golden rule is do not cancel your flight. If you do, you get nothing except fees,
even if the flight never takes off.

The good news is that Aer Lingus are allowing you to "Book With Peace Of Mind
No change fees for all travel up to 30 September 2020".

This is a great offer because it allows you, if required, to move your booking
to flight that is very unlikely to fly. You can actually change flights up to two
hours before take off. Obviously I would not leave it that tight .

Now you have to start doing some detective work. with www.flightaware.com.
You can look at the flight history (extended history if you register for free).

The closer you are to flight day the better the data you have to predict
your flights chance of going. Flights are scheduled everyday or certain days of the week.

The ultimate check is the Flight Status tab on the Aer Lingus home page
which shows a 3 day window of flights that are flying
by route for yesterday, today and tomorrow.

Select one way, enter destination and today's date.
This will show all flights that are flying.

Try it with DUB LHR for a few days and you'll see how it works.

Two days before your flight check the status.
If your flight is not showing on the date you booked then you know it has been cancelled.
Be careful that there isn't another flight within 2 hours of yours.
If there is they can put you on that flight and no refund is due.

If your flight shows, you need to shift your flight to a new day.
Note that "If your booking was made on aerlingus.com, you can change the travel dates, times, destination".
so you can pick another destination that has more flights and more cancellations.
You can look at the flight history and you can make a reasonable
prediction of what will and will not fly. You still have to pay the
fare difference so that can be a bit of a gotcha.
Very early morning flights are much more likely to be cancelled and tend to be lower fares.
Repeat as required. I don't think Aer Lingus have a limit of how many changes you can make
but I have no way of checking.

It's a bit of game but you have a very good chance of getting your money back.
You are due a full refund if the flight is cancelled for the original invoice
no matter what date you changed the booking to.

Getting the actual money back is a different problem but one step at a time.

Keep us informed of how you get on.

This is really fantastic advice. I can't thank you enough!

Decoda · 30-05-2020 8:34am

Managed to get straight onto Ryanair chat this morning. I had flights cancelled to Edinburgh heading out on the 30th June so had applied for the refund, received the voucher email so went onto chat this morning to apply for the refund again. This is the response I got,

Hello XXXXXXX, good morning. I have informed Ryan Air refund team that you will not need voucher as refund, and you will get refund in Cash form back tot the card you used to make the payment.
Due to social distancing set up by the government, our refund teams must work from home, and because of this they have limited access to customers personal financial information. Once the government eases the social distancing guidelines, and the refund teams are back in office, refunds will be processed according to their normal timeline of 7-10 business days. We expect them back in office by the end of this month.
Just so you know even if I put you on the cash refund queue this voucher is still valid, just in case you do need it. In the mean time just wait for the refund.
You will get email confirmation on this within 48 hrs.
Thank you very much for your understanding and cooperation

I queried him again on the time to get the refund but all he kept repeating was the "end of this month" for the refund process to start? I'll believe it when I see it, looks like a standard cut and paste response.

D

Lucky76848 · 30-05-2020 10:00am

I have seen a few people on facebook being refunded for their cancelled March flights. Hopefully this is a start. I will have a long wait, I was due to fly 31st may - 10th june and applied for refund on the 15th of may. So I reckon my refund will be with me come September...

Uriel. · 30-05-2020 10:26am

paddy19 wrote: »

Flightrights is really for Irish registered companies only.
I assume Aegian are registered in Greece.

Bigger issue is Greek government has passed a voucher law.

One leg cancelled is enough for a full refund.

Chargeback might be the best option .

Cheers Paddy, unfortunately flights were booked With AIB credit card who don't appear to be doing chargebacks.

paddy19 · 30-05-2020 11:47am

Uriel. wrote: »

Cheers Paddy, unfortunately flights were booked With AIB credit card who don't appear to be doing chargebacks.

Originally AIB had a feck off no chargeback notice for covid claims.
They had to remove it

.

AIB have to do chargebacks per their agreement with VISA/Mastercard.
Service was not delivered per EU261 8 1 (a) cash refund refund within 7 days.

Don't take any crap from them.

Tell them B Of I are doing it no problem.

The AIB folks hate to be told Bank is doing a better job than them

paddy19 · 30-05-2020 7:45pm

Decoda wrote: »

Hello XXXXXXX, good morning.
Once the government eases the social distancing guidelines, and the refund teams are back in office, refunds will be processed according to their normal timeline of 7-10 business days. We expect them back in office by the end of this month.
I queried him again on the time to get the refund but all he kept repeating was the "end of this month" for the refund process to start? I'll believe it when I see it, looks like a standard cut and paste response.
D

Ryanair's response to the refund pressure is a constantly changing position.
The web site still says:

"Customers who choose not to accept a free move or voucher will receive their refund in due course, once this crisis has passed. Over the coming weeks and months, we will be working hard to process refund requests as quickly as we can. "
https://www.ryanair.com/ie/en/useful-info/refund-voucher#!

The response you got seems to be trying to pressurise the government on the 2m rule.

" Once the government eases the social distancing guidelines"

Risteard · 31-05-2020 9:47am

paddy19 wrote: »

Apologies wrong question:

When did you apply for the refund?

Based on my emails I think it was 28th March I sent through the initial request for a refund using their online system.

On 17 April they would have sent me the travel voucher. It was the 18 April then I went on the live chat to confirm that I wanted a refund.

That was my last correspondence with them. I got an email after that saying if the voucher was not used within 12 months that I would refunded.

Padraig Mor · 31-05-2020 10:19pm

Used some of my vouchers for a new booking yesterday (I feel dirty!

). Haven't dropped my SCC case yet though and am still thinking of responding to their solicitors just for pure devilment :pac:

Couple of points:
1. You can only use a max of four vouchers in a booking.
2. The T&C's say you can only use them against the currency of issue. I have a mix of euro and sterling vouchers and was able to use the sterling ones against a euro purchase no problem.

paddy19 · 31-05-2020 11:39pm

Padraig Mor wrote: »

Used some of my vouchers for a new booking yesterday (I feel dirty! ). Haven't dropped my SCC case yet though and am still thinking of responding to their solicitors just for pure devilment :pac:

Couple of points:
1. You can only use a max of four vouchers in a booking.
2. The T&C's say you can only use them against the currency of issue. I have a mix of euro and sterling vouchers and was able to use the sterling ones against a euro purchase no problem.

If you have a number of cancellations pick a low value one for the SCC if you decide to go ahead. MOL could appeal and if you don't go ahead, you won't get the refund.

1. Where the feck did this come out of.

It's not in the "Travel Voucher Terms of Use":

2. I think they mean redeem for cash is only in the original currency.

Travel Voucher Terms of Use

Terms of Use

Travel Vouchers are issued by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”).
These Terms of Use apply to the use of the Ryanair Travel Vouchers. The Ryanair General Terms & Conditions of Carriage apply.
Travel Vouchers are valid for 12 months after the issue date and they can be redeemed within that time on our site. The validity of the Travel Vouchers can't be extended.
Travel vouchers can be redeemed for cash at the end of their 12 months’ validity period.
Travel Vouchers can only be redeemed in the currency of issue.
Travel Vouchers can only be redeemed by the recipient of the voucher.
If the total flight price exceeds the value of the Travel Voucher(s) used to pay for the booking, any price difference can be paid with by credit/debit card or with PayPal.
If you don't use all of your voucher balance at one time, you can use your voucher code for future transactions.
Travel Vouchers can be used as payment for flights, seats, priority, checked bags, fast track, baby equipment, music equipment, sports equipment, travel insurance and associated taxes, fees and charges (not car hire, transfers or hotel bookings).
Passenger name changes are not permitted if a booking has been paid for using a Travel Voucher.
Travel Vouchers are non-transferable.
Ryanair reserves the right to withdraw or amend these Terms of Use at its reasonable discretion. Ryanair will notify customers of any changes in writing.

Izy · 01-06-2020 8:23am

Izy wrote: »

Had 2 separate return flights with ryanair, one in early march to Rome, another one early may to Bratislava.

Flight to Rome was cancelled by Ryanair a day before departure ( not that I was going to travel ) and everything worked fairly ok, refund process request sent, email with refund confirmation received, but no refund came... Phone calls to customer service, live chat and everything else done, refunds went from 5-7 days, to 14 days to 28 days to whenever the pandemic is over. A few weeks later a voucher email arrived, another phone call to refuse it ( if it was as AL with 110% and for 5 years i would've kept it ) and put in refund queue...

Flight to Bratislava was completely different experience, no refund email after cancelling, voucher offer a 2 weeks after cancelling, chat with online agent to refuse it and put in queue for refund.

After reading this thread, opened a case with PayPal for both.

Yesterday PayPal issued a refund for the first flight as it had the refund email confirmation.

AND TODAY Ryanair emailed me that it's THEM who are processing my refund after loosing the case.

Don't have a resolution on the second case yet as i had no email with the refund confirmation from Ryanair....

Absolute chancers, that email from them that they processed my refund was just insult to injury...

The resolution to my second case came through today and the good guys at Paypal ruled in my favour again so I'll be receiving a refund soon, the refund from my first case hit my bank account 3 days after the email fromPaypal....

vektarman · 01-06-2020 9:30am

I'm looking at the Aer Lingus fee-free offer for a flight change. If I choose a cheaper flight will Aer Lingus refund the cost difference to the original flight?

paddy19 · 01-06-2020 10:25am

vektarman wrote: »

I'm looking at the Aer Lingus fee-free offer for a flight change. If I choose a cheaper flight will Aer Lingus refund the cost difference to the original flight?

Will they hell!

One way traffic, to stay with the travel analogy, when the price difference is more than the original fare, you pay.

When the price is less than the original Aer Lingus pocket the difference and thank you for your contribution to their profits.

In fairness to Aer Lingus the voucher is one of the better ones +10% and 5 year expiry.

paddy19 · 01-06-2020 10:33am

Izy wrote: »

The resolution to my second case came through today and the good guys at Paypal ruled in my favour again so I'll be receiving a refund soon, the refund from my first case hit my bank account 3 days after the email fromPaypal....

Good work.

Always a question if it is better running charges through PayPal or direct with the card.

Experience seems to be a bit mixed with some folk finding PayPal were not interested and others like yourself happy out.:)

Seems PayPal is less of a hassle than chargeback with the manual formal filling.

Sheep Shagger · 01-06-2020 10:40am

Spanish flights with FR that were cancelled, chargeback form submitted to BOI 3 weeks ago and money landed on card on Friday.

One down, just an argument with Budget Travel to go (will go down the charge back route there too by the looks.

Caranica · 01-06-2020 10:40am

As Paddy19 said, PayPal haven't helped everyone, I'm one of that batch. Last time I booked Ryanair flights (in January for September, not even thinking about those yet) I noticed the fees for paying with PayPal had increased and paid directly with my card instead.

paddy19 · 01-06-2020 10:55am

Sheep Shagger wrote: »

Spanish flights with FR that were cancelled, chargeback form submitted to BOI 3 weeks ago and money landed on card on Friday.

One down, just an argument with Budget Travel to go (will go down the charge back route there too by the looks.

Good on ya, that's excellent news. Bank Of Ireland are really coming up trumps with a 3 week turnaround.

Message to AIB, PTSB and the rest of the lazy bankers.... get off your ass and start looking after your customers rather than delays and lame excuses.

Izy · 01-06-2020 1:30pm

paddy19 wrote: »

Good work.

Always a question if it is better running charges through PayPal or direct with the card.

Experience seems to be a bit mixed with some folk finding PayPal were not interested and others like yourself happy out.:)

Seems PayPal is less of a hassle than chargeback with the manual formal filling.

I did put a bit of effort into describing the reasons for the charge back request and attached screenshoots of the communication ( or lack of ) with Ryanair. Gave them the whole nine yards on the EU261 and how Ryanair is ignoring it.

Izy · 01-06-2020 1:33pm

Caranica wrote: »

I noticed the fees for paying with PayPal had increased and paid directly with my card instead.

Ryanair charging a different fare based on your payment method? surely you only choosing your payment option after everything is selected???

D8 boy · 01-06-2020 2:27pm

Similar experience here, I lodged a case with PayPal, they replied with a response from Ryanair that I had been offered a voucher. I replied to PayPal too say it wasn't acceptable, PayPal ruled in my favour and there money arrived in my bank account today.

I've dealt with chargebacks on the merchant side and they are painful: if I remember correctly the merchant is charged something like €10 per chargeback processed and this rises if they get more than a certain % of chargebacks to purchases. If lots of people go down the chargeback route, FR m ay regret taking the approach they have.

pc7 · 01-06-2020 2:31pm

That’s really interesting d8, wonder of PayPal making a few quid doing them! As you say if enough do it it might prompt ra. With the UK opening up more this week I wonder will this speed things up? Or do Irish staff deal with Irish cancellations etc

Sheep Shagger · 01-06-2020 2:50pm

pc7 wrote: »

That’s really interesting d8, wonder of PayPal making a few quid doing them! As you say if enough do it it might prompt ra. With the UK opening up more this week I wonder will this speed things up? Or do Irish staff deal with Irish cancellations etc

Group head office is in the airside retail park so I'd assume all refunds are processed there regardless of currency.

Given the volume of credit card transactions FR would do I assume it will take it would take a lot of people to go down the charge back route before they start getting penalised. It's a pity some of the lazy consumer 'jounalists' don't mention chargebacks more often.

mactheknife19 · 01-06-2020 10:04pm

Due to fly to a Spain in August but would prefer not to as part of vulnerable group. Preference would be to book for same time next year. That’s not possible as the flights for then are not on their site.
Would I be right in thinking I could reachedule for some time next March now for free ( new fare dependent) and then reschedule again at a change cost for August 21.
Is there anyway to get a voucher. The site says 30th June so can’t apply online. But wondering if rang reservations would it be possibly

Esse85 · 01-06-2020 11:11pm

Paddy GT wrote: »

Not sure if this thread is for airline refunds only, but before the pandemic I had a booking at a Radisson hotel. The price was inflated because of an event that was happening and it was a non refundable rate with full payment taken at the time of booking.

I recently contacted the hotel to request a refund as they will not be open due to the restrictions for the time of my stay. I was told that because my booking was non-refundable, no refund would be offered and the only option I have is to take up a credit for the value of my booking.

I would have thought since the hotel cannot provide accommodation for the period of my stay it was a slam dunk refund?

Did you ever get sorted?

Roanmore · 02-06-2020 8:44am

Had flights booked for Easter which they cancelled, haven't got the money back yet (mentioned it here previously). Not holding my breath.

So we had flights booked for the end of July, Ryanair cancelled weeks ago, I applied for the refund and over the weekend got the mail saying I can have a voucher instead, blah, blah, blah.

The unusual thing is Ryanair have a new schedule for July which is less flights obviously but the dates we were travelling are included in the new schedule. Didn't check the prices, must do so to see if they have changed much.

As an aside, we were looking at accommodation in mid Sept in Spain just to see what prices are, demand must be huge as the prices are dearer than the original July prices we were due to pay.
Also, people are saying we should support Irish hotels when they open. Prices are as expensive as ever.

SweetCaliber · 02-06-2020 9:16am

Was originally going to take the cash refund and chase it but we are booking new flights so said I'd hold out for the voucher.

It's been 3 weeks and no offer of a voucher. Was told by live chat today that I won't get one and have to wait 6 months for the refund in cash.

Asked why, they said its up to head office.

Cant understand why they won't offer me the voucher when my booking is over 1500 euro that I am willing to keep with them instead of aer Lingus.

Just makes me want to take them to SCC or do a chargeback even more now.

pc7 · 02-06-2020 10:17am

Roanmore wrote: »

Also, people are saying we should support Irish hotels when they open. Prices are as expensive as ever.

Why would anyone pay the huge prices (I've searched a few hotels) in Ireland, when you have breakfast in your room, no communal areas open and likely no bar open, if it rains you are screwed. At least in Spain you can sit out in the sun and eat in comfort.

pc7 · 02-06-2020 10:18am

SweetCaliber wrote: »

It's been 3 weeks and no offer of a voucher. Was told by live chat today that I won't get one and have to wait 6 months for the refund in cash.

Asked why, they said its up to head office.

That's really odd, considering they want people to take vouchers, is this another new policy today!

SweetCaliber · 02-06-2020 10:35am

pc7 wrote: »

That's really odd, considering they want people to take vouchers, is this another new policy today!

It's very strange, I mean originally I was for the refund but talking to the others on the booking we decided to just get the voucher and rebook for next year straight away.

It's strange that they push vouchers on people and then when I actually tell them I want a voucher, I want the money to stay in their pockets and want to rebook with them, they say no.

Instead now I'll proceed with a chargeback, book the flights with aer lingus and they've just lost over €1500 and future business from us. So I guess its their loss.

limabromac · 02-06-2020 10:50am

A little update... I called AIB this morning to see if there was any new news on my chargeback dispute from ryanair.... I started this on the 21st April...the CSA said that it had been approved and that I would see it crediting my card account soon.... Am I in shock, yes....

paddy19 · 02-06-2020 1:42pm

limabromac wrote: »

A little update... I called AIB this morning to see if there was any new news on my chargeback dispute from ryanair.... I started this on the 21st April...the CSA said that it had been approved and that I would see it crediting my card account soon.... Am I in shock, yes....

Excellent news limabromac. AIB are getting it together.

I think we can now designate Chargeback/PayPal as the best process for refunds.

SCC is fine for Aer Lingus but no joy with Ryanair.

Not seeing much feedback about www.flightrights.ie.
I have distinct feeling they are buried.

pc7 · 02-06-2020 1:45pm

limabromac wrote: »

A little update... I called AIB this morning to see if there was any new news on my chargeback dispute from ryanair.... I started this on the 21st April...the CSA said that it had been approved and that I would see it crediting my card account soon.... Am I in shock, yes....

Limabromac, did you contact them by phone before sending paper work in? I've all paper work ready to go but just want to give RA another few days to show I am be reasonable. Thanks.

limabromac · 02-06-2020 1:47pm

paddy19 wrote: »

Excellent news limabromac. AIB are getting it together.

I think we can now designate Chargeback/PayPal as the best process for refunds.

SCC is fine for Aer Lingus but no joy with Ryanair.

Not seeing much feedback about www.flightrights.ie.
I have distinct feeling they are buried.

Thanks paddy19 and everyone here on the boards...I will update once it's actually in my account but for now it's as good as...

I will also stay on the threads to see if anyone else needs any help in the future...

limabromac · 02-06-2020 1:51pm

pc7 wrote: »

Limabromac, did you contact them by phone before sending paper work in? I've all paper work ready to go but just want to give RA another few days to show I am be reasonable. Thanks.

Yes...I contacted by phone to initiate the dispute.(21st April) .then sent the hardcopy of request by post, I didn't have a printer so couldn't fill out the chargeback form but kept to the main points in that form...rang two weeks later(start of may) to follow up and submitted all emails and receipts from ryaniair...

Rang today and guy said it was closed and disputed successfully. ..with credit coming back into my account in the next couple of days. .

.G. · 02-06-2020 2:21pm

Interesting development today. I already got my money back for March flights via chargeback. Today Ryanair sent me an email to tell me they've processed my refund for these same flights. So they've no idea I already got it.

johnnyrotten · 02-06-2020 11:26pm

I tried a refund via paypal this evening only to find an immediate closure of the case stating that it found in favour of the vendor. This happened instantly so it was done automatically. Paypal lines are closed and there is no communication with them, only a useless community link

paddy19 · 03-06-2020 9:45am

Copy from Ryanair Ryanair Ryanair
NickSantigo

Refund Success

I got an email from Ryanair yesterday confirming my refund
"We acknowledge your request for a refund in lieu of a travel voucher for your unused booking.

We confirm that your refund request has been processed back to the form of payment used to pay for your booking.
Your issuing bank will take 5-7 working days to process this refund amount back to your account."

Had been waiting since March for a refund but getting no joy. They kept offering me a voucher.
I lodged a complaint to the regulator here https://www.flightrights.ie/ and all of a sudden things started to move.

May be worth making a complaint if you are getting no joy dealing with Ryanair directly
Happy hunting

.G. · 03-06-2020 10:28am

Think thats a coincidence to be honest. Quite a few people with march flights have got the refund email now me included. Seems they're working through the backlog.

Royale with Cheese · 03-06-2020 11:02am

Has anyone had an Aer Lingus flight cancelled recently? I have a flight from Perpignan back to Dublin on Sunday week that they still haven't cancelled yet. I presume they're just leaving it as late as possible to get as many as they can to apply for their vouchers.

03-06-2020 11:04am

Royale with Cheese wrote: »

Has anyone had an Aer Lingus flight cancelled recently? I have a flight from Perpignan back to Dublin on Sunday week that they still haven't cancelled yet. I presume they're just leaving it as late as possible to get as many as they can to apply for their vouchers.

Yeah they are leaving it until a couple of days beforehand. Hang on and apply for your refund when it is actually cancelled.

The one and only refund thread [READ MOD NOTE BEFORE POSTING]!

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