Rodney Bathgate wrote: » I got an email from Aer Lingus regarding voucher in late March: “ Thank you for your voucher request. Your booking has been cancelled and you do not need to take any further action. Your Aer Lingus voucher - plus 10% - will be sent to you shortly. Due to the large number of people changing their travel plans, there may be a slight delay” 2 months late I haven’t heard any more. Is this abnormal?
.G. wrote: » Same here. I'm not too worried though I have the emails about it, I'll chase them up later in the year when things calm down.
spideog7 wrote: » I'm based in the US, had flights home booked for Easter. Got no communication at all from Aer Lingus up to 2 days before the flight, ended up having to call and they told me it was cancelled and I was entitled to a refund. They gave me a claim number and that's the last I heard, no written or email communication whatsoever. I'm thinking of filing a chargeback with my credit card, it's been 2 months now and not a peep from anyone. I was giving them the benefit of the doubt for a long time given the situation but now they're just taking the piss.
footloose32 wrote: » BOI Mastercard chargeback hit my account today. Sent the chargeback form to BOI a couple of days after my Ryanair flights were cancelled, only took 3 weeks from cancellation to refund
syndrome777 wrote: » I posted this in to Rynair cancellation flight, but I'' put it here as well. Getting email today from Rynair for all my canceled flights. Some I asked refunds from a month ago some a week ago (have 6 flights) Ryanair Dear Customer, I refer to your recent request for a refund on your booking confirmation xxxxx. Due to the high volume of flight cancellations due to COVID 19, we are experiencing an unprecedented high volume of requests. We are currently working through the backlog and assessing all requests. Please bear with us and please do not resubmit your request. Thank you for your patience and understanding. Yours sincerely, Ryanair Group Customer Care (Ryanair DAC, Lauda & Malta Air) I wonder why are they emailing now with this/1 Prob to defer us from going chargback rout (too late)?!
.... ME: I'm concerned now that people whose flights were later than my cancelled flight have started receiving refunds, I applied for my refund on 11 March. I know I'm now on record as rejecting the voucher, my concern is that I'm millions of places further back in the queue than I should be? AGENT: I have confirmed all this details, and your booking is still on the queue for payment. Although the queue is long, you do not get placed at the back of the queue, as it is based on the date when you first applied for a refund. ME: So why does it appear that people who applied for refunds after I did have received refunds in the past 48 hours? AGENT: I am not able to confirm that, but I can promise you that your refund will be processed too, as it has been already long delayed....We apologise for the delay. As explained when you contacted us days before, we could not process refunds earlier. Even now, we are not working at full capacity. ME: Can you confirm that my refund application was registered as being made on 11 March? AGENT:Yes, that is correct...
pickarooney wrote: » Does anyone know what the official stance is on flights into Ireland in July? We had planned a family reunion for my Dad's 80th, 7 of us flying in from France on the 20th of July (Aer Lingus) while my sister was due to fly in from the UK (Ryanair). Her flight has been cancelled. Ours, so far, has not. Is there any provision for this kind of situation or any way of requesting a refund in the form of a voucher or even a partial refund? Is it likely that the flight may end up getting cancelled eventually if it's completely undersold? Would the best idea be to try reschedule for next year so as not to lose the money or to gamble on it being cancelled?
ri3mann wrote: » I'm also waiting for Aer Lingus to reply to my voucher request since 24 March. I have travel insurance that may cover such case I guess. Need to check conditions. Anyone succeeded with travel insurance in case of C-19 related flight cancellation?
Risteard wrote: » Outboun flight date was 26 March. Had gone through the whole process of requesting a refund, then being offered a voucher. On the advice here I went on the live chat to request the refund. Then I was sent the voucher and told if unused after a year I would be refunded. Didn't do anything after that and just got this email this morning.
Cal04 wrote: » Was due to fly to Reus June 27th, cancelled but flight home on July 4th not..what can I do..flights home over 700 e
paddy19 wrote: » If both flights are on the same booking you're due a full refund. If they are on seperate booking then only the cancelled flight is refundable.
paddy19 wrote: » Congrats on your dad's 80th, you must have been looking forward to a great celebration. Hopefully zoom will provide some consolation. Hopefully Aer Lingus will be upfront and inform you the flight is cancelled well in advance. This has not been my experience. The golden rule is do not cancel your flight. If you do, you get nothing except fees, even if the flight never takes off. The good news is that Aer Lingus are allowing you to "Book With Peace Of Mind No change fees for all travel up to 30 September 2020". This is a great offer because it allows you, if required, to move your booking to flight that is very unlikely to fly. You can actually change flights up to two hours before take off. Obviously I would not leave it that tight . Now you have to start doing some detective work. with www.flightaware.com. You can look at the flight history (extended history if you register for free). The closer you are to flight day the better the data you have to predict your flights chance of going. Flights are scheduled everyday or certain days of the week. The ultimate check is the Flight Status tab on the Aer Lingus home page which shows a 3 day window of flights that are flying by route for yesterday, today and tomorrow. Select one way, enter destination and today's date. This will show all flights that are flying. Try it with DUB LHR for a few days and you'll see how it works. Two days before your flight check the status. If your flight is not showing on the date you booked then you know it has been cancelled. Be careful that there isn't another flight within 2 hours of yours. If there is they can put you on that flight and no refund is due. If your flight shows, you need to shift your flight to a new day. Note that "If your booking was made on aerlingus.com, you can change the travel dates, times, destination". so you can pick another destination that has more flights and more cancellations. You can look at the flight history and you can make a reasonable prediction of what will and will not fly. You still have to pay the fare difference so that can be a bit of a gotcha. Very early morning flights are much more likely to be cancelled and tend to be lower fares. Repeat as required. I don't think Aer Lingus have a limit of how many changes you can make but I have no way of checking. It's a bit of game but you have a very good chance of getting your money back. You are due a full refund if the flight is cancelled for the original invoice no matter what date you changed the booking to. Getting the actual money back is a different problem but one step at a time. Keep us informed of how you get on.
paddy19 wrote: » Flightrights is really for Irish registered companies only. I assume Aegian are registered in Greece. Bigger issue is Greek government has passed a voucher law. One leg cancelled is enough for a full refund. Chargeback might be the best option .
Uriel. wrote: » Cheers Paddy, unfortunately flights were booked With AIB credit card who don't appear to be doing chargebacks.
Decoda wrote: » Hello XXXXXXX, good morning.Once the government eases the social distancing guidelines, and the refund teams are back in office, refunds will be processed according to their normal timeline of 7-10 business days. We expect them back in office by the end of this month. I queried him again on the time to get the refund but all he kept repeating was the "end of this month" for the refund process to start? I'll believe it when I see it, looks like a standard cut and paste response. D
paddy19 wrote: » Apologies wrong question: When did you apply for the refund?
Padraig Mor wrote: » Used some of my vouchers for a new booking yesterday (I feel dirty! ). Haven't dropped my SCC case yet though and am still thinking of responding to their solicitors just for pure devilment :pac: Couple of points: 1. You can only use a max of four vouchers in a booking. 2. The T&C's say you can only use them against the currency of issue. I have a mix of euro and sterling vouchers and was able to use the sterling ones against a euro purchase no problem.
