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New 365 online website

13567

Comments

  • #102
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    Bank of Ireland: Megan wrote: »
    P. Breathnach wrote: »
    I have been having a bad time with online banking.

    I decided long ago, for security reasons, not to use telephone or WIFI options. Now I find that BOI is trying to coerce me to use a phone app. I don't like it. It seems that my phone agrees, because it twice failed to download the app.

    I came here to find out more, and found out how to use the "original" version. Without that information, I might be locked out of my account. I don't expect that option to be available for long. I have requested that I be supplied with the alternative security system (whatever it is!).

    I am offended by the effrontery of BOI in pushing its app. I use MyGov.ie, and their additional layer of security is to send me a text with a 6-digit code. That's only a minor irritation. Why is BOI's "solution" so cumbersome, and so user-unfriendly?
    Hi P. Breathnach,

    Thanks for getting in touch with us here on Boards.ie. 

    I am sorry to hear you are unhappy with the changes. To comply with European Payment regulations, we have made these changed to the website and mobile app. We have enhanced security which is called Strong Customer Authentication(SCA). 

    If you do not have the mobile app or your device software is not compatible with the app, you can continue to use our original website through the link below to manage your account. 

    https://original.365online.com 

    In the coming weeks, you will need to order a physical security key(PSK) to access your online banking if you do not use the mobile app. This will be available to order through the website and we will notify customers closer to the time. For more information in relation to our PSK, please see the link below. 

    https://www.bankofireland.com/physical-security-key/

    I hope this information helps.

    Many thanks,
    Megan
    The Link above for the old 365online banking won't work because the Talk To interface messes up some links when you post them.

    Remove the &#160 and the link will work. 

    Wake me up when it's all over.



  • #103
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    Bank of Ireland: Megan wrote: »
    The Continental Op wrote: »
    So 365online.com is gone?
    Hi The Continental Op,

    Thanks for your message here on Boards.ie.

    The 365 Website is still live. Please see the new link below to the new up to date website. You can also access this through the Bank of Ireland website.

    https://www.365online.com/Digital/servletcontroller

    Many thanks,
    Megan
    No that isn't 365online.com which is the link thousands of people have used in the past. Just typing 365online.com as a URL is what I have done for the last 15 years or so and no longer works.

    365online.com has gone.

    Wake me up when it's all over.



  • #104
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    So it just got fixed :D

    Just typing 365online.com now works to get to the new homepage. 

    Wake me up when it's all over.



  • #105
    bangkok
    Closed Accounts Posts: 17,638 ✭✭✭✭bangkok


    The Continental Op wrote: »
    Bank of Ireland: Megan wrote: »
    The Continental Op wrote: »
    So 365online.com is gone?
    Hi The Continental Op,

    Thanks for your message here on Boards.ie.

    The 365 Website is still live. Please see the new link below to the new up to date website. You can also access this through the Bank of Ireland website.

    https://www.365online.com/Digital/servletcontroller

    Many thanks,
    Megan
    No that isn't 365online.com which is the link thousands of people have used in the past. Just typing 365online.com as a URL is what I have done for the last 15 years or so and no longer works.

    365online.com has gone.
    https://original.365online.com/online365/spring/authentication?execution=e1s1

    try that


  • #106
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    @ ;bangkok, that wasn't the point of that particular post. For a while there 365online.com as a URL didn't link correctly and ended in a blank page.


    You are answering the the issue of the link posted by BoI to the old site which fails. Your solution works. 

    Wake me up when it's all over.



  • #107
    bangkok
    Closed Accounts Posts: 17,638 ✭✭✭✭bangkok


    The Continental Op wrote: »
    @ ;bangkok, that wasn't the point of that particular post. For a while there 365online.com as a URL didn't link correctly and ended in a blank page.


    You are answering the the issue of the link posted by BoI to the old site which fails. Your solution works. 
    yea the whole thing is a bit of a mess in fairness


  • #108
    Bank of Ireland: Megan
    Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    Hi everyone,

    Just to update you all, we've made a slight change to the layout on 365online.com. Once you select 'log in' you will see a message at the top of the screen- 'Don't have the mobile app?' and this will bring you to the original 365 site. 

    I hope this information was helpful and please let us know if we can help with anything else.

    Many thanks,
    Megan


  • #109
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    bangkok wrote: »
    The Continental Op wrote: »
    @ ;bangkok, that wasn't the point of that particular post. For a while there 365online.com as a URL didn't link correctly and ended in a blank page.


    You are answering the the issue of the link posted by BoI to the old site which fails. Your solution works. 
    yea the whole thing is a bit of a mess in fairness
    Just there online on the Halifax building society website in the UK (Power of Attorney for a relative) a pleasure to use and if I need authentication then one of the methods they use is to call me in Ireland on a landline to a pre registered number with an automated call with a 6 digit number to enter. Just so easy compared to BoI. 

    Wake me up when it's all over.



  • #110
    bangkok
    Closed Accounts Posts: 17,638 ✭✭✭✭bangkok


    365online still doesnt work on google chrome?


  • #111
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    bangkok wrote: »
    365online still doesnt work on google chrome?
    The old site was still working for me and I've been using Chrome for years, just checked CC balance there now - PC, Win10, Chrome.

    Wake me up when it's all over.



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  • #112
    trishasaffron
    Registered Users Posts: 922 ✭✭✭trishasaffron


    just got locked out of my account as it didn't like how I was logging in but I have no idea what I was doing wrong. Tried to phone (as website said I could call until 4pm on Sat). But first message told me to go back to old 365 login - when tried there it told me too many attempts then when I tried to phone it told me only available Mon- Friday. What on earth is going on?


  • #113
    1874
    Registered Users, Registered Users 2 Posts: 2,404 ✭✭✭1874


    trishasaffron wrote: »
    just got locked out of my account as it didn't like how I was logging in but I have no idea what I was doing wrong. Tried to phone (as website said I could call until 4pm on Sat). But first message told me to go back to old 365 login - when tried there it told me too many attempts then when I tried to phone it told me only available Mon- Friday. What on earth is going on?
    looks like a mess on their part


  • #114
    Glenomra
    Registered Users Posts: 828 ✭✭✭Glenomra


    A total mess that requires more than platitudes from a bank official on this site to solve. I am of a generation most of whom only tried online banking with trepidation. I signed up both our accounts, personal and business. And have been using online banking on the boi site reasonably successfully. Then yesterday I was locked out of both accounts despite doing everything as I did previously and had downloaded the phone app etc..Then a 2 hour wait for assistance to unlock one account. Now I can't enter the second account as it tells me that I have
    no a mobile app downloaded. But I have!!!!!! I simply can do anything further. More of this and I am gone from boi after 45 years custom


  • #115
    Slutmonkey57b
    Registered Users, Registered Users 2 Posts: 5,574 ✭✭✭Slutmonkey57b


    trishasaffron wrote: »
    just got locked out of my account as it didn't like how I was logging in but I have no idea what I was doing wrong. Tried to phone (as website said I could call until 4pm on Sat). But first message told me to go back to old 365 login - when tried there it told me too many attempts then when I tried to phone it told me only available Mon- Friday. What on earth is going on?

    This is why I won't switch to the new website, you cannot trust the app to function correctly. Which is fine if you're only using it to check balances etc. Not fine if it's locking you out all the time.


  • #116
    Poncke
    Registered Users, Registered Users 2 Posts: 955 ✭✭✭Poncke


    No one should be surprised, BOI integrated Google Pay in 2020, 5 years after its initial release September 2015. They are so far behind the curve, its not funny. 


  • #117
    KevinFrancis
    Registered Users Posts: 1 ✭KevinFrancis


    [font=Arial, sans-serif]According to BOI "To comply with European regulations, you will need an extra form of identification when using online banking. This is called Strong Customer Authentication (SCA). SCA links your smartphone to your online banking access. "
    I do not believe that you have achieved this.  What constitutes the added layer of security from my mobile?  Which I would certainly consider the more vulnerable of my devices that I use to access my banking.    [/font]
    [font=Arial, sans-serif]From what I can see the only security on my phone is now the 3 required digits of my PIN.[/font]
    [font=Arial, sans-serif]The pin digits are between 0-9 so that's a [font=Arial, sans-serif]very limited number of permutations.[/font][/font]
    [font=Arial, sans-serif]When I’m logged in on my phone I don't need a second device (as per the regulations quoted above), I can complete all transactions with a single device the way that I did before.  The major problem is that  the device is now my mobile and not my laptop which has much better security.[/font]
    [font=Arial, sans-serif]The App even gives me the option to stay logged in, in my on-line banking system! What kind of madness is that![/font]
    [font=Arial, sans-serif]You have forced me into this and I am not happy about it at all.   Your mobile App is actually making my on-line banking a lot less secure so how do BOI plan on fixing this glaring error?[/font]


  • #118
    blenderbus
    Registered Users Posts: 15 ✭blenderbus


    blenderbus wrote: »
    I am not receiving notifications on my registered device, and so am unable to login at all.
    - The device name is correct
    - Notifications are enabled
    - I have even logged into the device whilst attempting, but still don't receive any notifications.

    I am thus locked out of my online (not app) account. I can still login via the app but that's not what I want/need.


    Update/workaround:
    I tried again and this time selected 'I don't have the app' (although I checked that the app was up to date).  It then reverted to the old login process so I was at least able to access my account.
    Even worse. Now It brings up a notification on my phone, and the first two times I swiped to accept it on my phone it claimed a timeout (this is less than 15 seconds after entering my details (id, dob, and partial passphrase) on my computer and being brought to the waiting for device page).

    I finally got in on the third attempt.

    Do you have any idea at all how infuriating this incredibly poor usability is?

    I've ~8 accounts with BOI, and have just closed one that I had for more than twenty years. I am now close to looking at moving away completely.


  • #119
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    trishasaffron wrote: »
    just got locked out of my account as it didn't like how I was logging in but I have no idea what I was doing wrong. Tried to phone (as website said I could call until 4pm on Sat). But first message told me to go back to old 365 login - when tried there it told me too many attempts then when I tried to phone it told me only available Mon- Friday. What on earth is going on?
    Hi Trishasaffron,

    We're sorry to hear that you've been locked out of your account. Our team are available to help on 0818200362 Monday to Friday 9am - 5pm, and Saturday and Sunday 10am-4pm. Rest assured one of our colleagues will be happy to look into this further for you.

    Thanks,
    Richard


  • #120
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Glenomra wrote: »
    A total mess that requires more than platitudes from a bank official  on this site to solve. I am of a generation  most of whom only tried online banking with trepidation.  I signed up both our accounts, personal and business. And have been using online banking on the boi  site reasonably successfully. Then yesterday I was locked out of both accounts despite doing everything as I did previously and had downloaded the phone app etc..Then a 2 hour wait for assistance to unlock one account. Now I  can't enter the second account as it tells me that I have
    no a mobile app downloaded. But I have!!!!!! I simply can do anything further.  More of this and I am gone from boi after 45 years custom
    We're sorry to hear this Glenomra,

    If you link in with our colleagues on 0818200362, one of our colleagues will be happy to help with this. We really appreciate your feedback on this and will certainly share this with our development team.

    Thanks,
    Richard


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  • #121
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    KevinFrancis wrote: »
    [font=Arial, sans-serif]According to BOI "To comply with European regulations, you will need an extra form of identification when using online banking. This is called Strong Customer Authentication (SCA). SCA links your smartphone to your online banking access. "
    I do not believe that you have achieved this.  What constitutes the added layer of security from my mobile?  Which I would certainly consider the more vulnerable of my devices that I use to access my banking.    [/font]
    [font=Arial, sans-serif]From what I can see the only security on my phone is now the 3 required digits of my PIN.[/font]
    [font=Arial, sans-serif]The pin digits are between 0-9 so that's a [font=Arial, sans-serif]very limited number of permutations.[/font][/font]
    [font=Arial, sans-serif]When I’m logged in on my phone I don't need a second device (as per the regulations quoted above), I can complete all transactions with a single device the way that I did before.  The major problem is that  the device is now my mobile and not my laptop which has much better security.[/font]
    [font=Arial, sans-serif]The App even gives me the option to stay logged in, in my on-line banking system! What kind of madness is that![/font]
    [font=Arial, sans-serif]You have forced me into this and I am not happy about it at all.   Your mobile App is actually making my on-line banking a lot less secure so how do BOI plan on fixing this glaring error?[/font]
    Hi KevinFrancis,

    We appreciate you taking the time to share this feedback with us. Before logging in on your mobile app, you would need to register the device you are using. This is done by an SMS. This along with your 6 digit pin would be the two factors of authentication. If you lose your mobile phone, you would need to get in touch with our lost and stolen team on ROI Freephone 1800946764. One of our colleagues will be happy to help with this.

    We hope this information helps.

    Thanks,
    Richard


  • #122
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    blenderbus wrote: »
    blenderbus wrote: »
    I am not receiving notifications on my registered device, and so am unable to login at all.
    - The device name is correct
    - Notifications are enabled
    - I have even logged into the device whilst attempting, but still don't receive any notifications.

    I am thus locked out of my online (not app) account. I can still login via the app but that's not what I want/need.


    Update/workaround:
    I tried again and this time selected 'I don't have the app' (although I checked that the app was up to date).  It then reverted to the old login process so I was at least able to access my account.
    Even worse. Now It brings up a notification on my phone, and the first two times I swiped to accept it on my phone it claimed a timeout (this is less than 15 seconds after entering my details (id, dob, and partial passphrase) on my computer and being brought to the waiting for device page).

    I finally got in on the third attempt.

    Do you have any idea at all how infuriating this incredibly poor usability is?

    I've ~8 accounts with BOI, and have just closed one that I had for more than twenty years. I am now close to looking at moving away completely.
    We're really sorry to hear that you've been experiencing difficulty with 365 Blenderbus. We'd be sorry to lose you as a customer. We'll be sure to share this feedback with our development team. Feel free to get back in touch if we can help with anything else.

    Thanks,
    Richard


  • #123
    trishasaffron
    Registered Users Posts: 922 ✭✭✭trishasaffron


    Bank of Ireland: Richard F wrote: »
    trishasaffron wrote: »
    just got locked out of my account as it didn't like how I was logging in but I have no idea what I was doing wrong. Tried to phone (as website said I could call until 4pm on Sat). But first message told me to go back to old 365 login - when tried there it told me too many attempts then when I tried to phone it told me only available Mon- Friday. What on earth is going on?
    Hi Trishasaffron,

    We're sorry to hear that you've been locked out of your account. Our team are available to help on 0818200362 Monday to Friday 9am - 5pm, and Saturday and Sunday 10am-4pm. Rest assured one of our colleagues will be happy to look into this further for you.

    Thanks,
    Richard
    Just tried again on 0818200362 but held for 15 mins without getting through - still locked out.


  • #124
    dublin49
    Registered Users, Registered Users 2 Posts: 1,427 ✭✭✭dublin49


    Hi All,

    the time given to get to the swipe message is  very tight,If you delay for a second you miss it.Any chance of increasing it.


  • #125
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    trishasaffron wrote: »
    Bank of Ireland: Richard F wrote: »
    trishasaffron wrote: »
    just got locked out of my account as it didn't like how I was logging in but I have no idea what I was doing wrong. Tried to phone (as website said I could call until 4pm on Sat). But first message told me to go back to old 365 login - when tried there it told me too many attempts then when I tried to phone it told me only available Mon- Friday. What on earth is going on?
    Hi Trishasaffron,

    We're sorry to hear that you've been locked out of your account. Our team are available to help on 0818200362 Monday to Friday 9am - 5pm, and Saturday and Sunday 10am-4pm. Rest assured one of our colleagues will be happy to look into this further for you.

    Thanks,
    Richard
    Just tried again on 0818200362 but held for 15 mins without getting through - still locked out.
    We're sorry to hear you're experiencing less than desirable hold times. We are experiencing slightly higher call volumes at the moment leading to longer wait times. Rest assured our colleagues are working through the queue and will be with you as soon as possible.

    Thanks, Richard


  • #126
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    dublin49 wrote: »
    Hi All,

    the time given to get to the swipe message is  very tight,If you delay for a second you miss it.Any chance of increasing it.
    Hi Dublin49,

    We really appreciate you taking the time to share this feedback on the app. We'll be sure to share this with our development team. Feel free to get back in touch if we can help with anything else.

    Thanks,
    Richard


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  • #127
    Poncke
    Registered Users, Registered Users 2 Posts: 955 ✭✭✭Poncke


    Some more feedback for your development team to make the web site a bit more user friendly: 

    • When clicking login it take me to the user details page. The cursor is not automatically starting in the User ID field. I need to click in the field to start typing my 6 digit User ID. Please place the cursor automatically in the User ID field. 
    • Once I entered my 6 digit User ID, I need to click the field below to enter my DOB or 4 last digits of my phone. Please move the cursor automatically in the second field after 6 digits have been entered in the User ID field.
    • Then I need to click continue and I need to click again to place the cursor in the first PIN field. Please place the cursor automatically in the PIN field as well. 
    By doing the above you will have removed 3 clicks from this already tedious process. 
    • Then when I need to approve any transaction or when logging into the site, I need to swipe on my app on the phone, but after swiping the banking app now remains opened on my phone. The app should be auto closed, or the swipe should happen without opening the app. So for every time I need to swipe on my phone, I also need to close the app again afterwards. More clicks that are totally unnecessary.

    Look at the Microsoft Authenticator app. When I need to approve a Microsoft login, I only have to click approve on a notification, it does not open the Authenticator app. This is less intrusive. 


  • #128
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Poncke wrote: »
    Some more feedback for your development team to make the web site a bit more user friendly: 

    • When clicking login it take me to the user details page. The cursor is not automatically starting in the Use ID field. I need to click in the field to start typing my 6 digit User ID. Please place the cursor automatically in the User ID field. 


    • Once I entered my 6 digit User ID, I need to click the field below to enter my DOB of 4 last digits of my phone. Please move the cursor automatically in the second field after 6 digits have been entered in the User ID field.


    • Then I need to click continue and I need to click again to place the cursor in the first PIN field. Please place the cursor automatically in the PIN field as well. 


    [*]
    By doing the above you will have removed 3 clicks from this already tedious process. 
    • Then when I need to approve any transaction or when logging into the site, I need to swipe on my app on the phone, but after swiping the banking app now remains opened on my phone. The app should be auto closed, or the swipe should happen without opening the app. So for every time I need to swipe on my phone, I also need to close the app again afterwards. More clicks that are totally unnecessary.


    [*]

    Look at the Microsoft Authenticator app. When I need to approve a Microsoft login, I only have to click approve on a notification, it does not open the Authenticator app. This is less intrusive. 
    [*]
    Hi there, thanks for getting in touch with us here on Boards.ie. 

    In order to log in to Banking 365 via a web browser you would be required to provide your User ID, DOB and 3 digits of your 6 digit online banking pin, this would have been the same as before. 

    An added security feature when logging in online would be to receive a push notification to your security device. This added feature is in line with PSD2 requirements and is designed to keep your information safe and to make online banking even more secure. 

    We appreciate you sharing your feedback with us here, please be assured that we will pass it along to the relevant department.  

    Thanks, Eve 


  • #129
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    Bank of Ireland: Eve wrote: »
    Poncke wrote: »
    Some more feedback for your development team to make the web site a bit more user friendly: 

    • When clicking login it take me to the user details page. The cursor is not automatically starting in the Use ID field. I need to click in the field to start typing my 6 digit User ID. Please place the cursor automatically in the User ID field. 




    • Once I entered my 6 digit User ID, I need to click the field below to enter my DOB of 4 last digits of my phone. Please move the cursor automatically in the second field after 6 digits have been entered in the User ID field.




    • Then I need to click continue and I need to click again to place the cursor in the first PIN field. Please place the cursor automatically in the PIN field as well. 




    [*]
    By doing the above you will have removed 3 clicks from this already tedious process. 
    • Then when I need to approve any transaction or when logging into the site, I need to swipe on my app on the phone, but after swiping the banking app now remains opened on my phone. The app should be auto closed, or the swipe should happen without opening the app. So for every time I need to swipe on my phone, I also need to close the app again afterwards. More clicks that are totally unnecessary.




    [*]

    Look at the Microsoft Authenticator app. When I need to approve a Microsoft login, I only have to click approve on a notification, it does not open the Authenticator app. This is less intrusive. 


    [*]
    Hi there, thanks for getting in touch with us here on Boards.ie. 

    In order to log in to Banking 365 via a web browser you would be required to provide your User ID, DOB and 3 digits of your 6 digit online banking pin, this would have been the same as before. 

    An added security feature when logging in online would be to receive a push notification to your security device. This added feature is in line with PSD2 requirements and is designed to keep your information safe and to make online banking even more secure. 

    We appreciate you sharing your feedback with us here, please be assured that we will pass it along to the relevant department.  

    Thanks, Eve 
    [*]
    NO its not the same. What is different is the poor quality design of the new web form means extra clicks because the cursor doesn't automatically move to the next field when the previous one is filled out.

    Why not try it for yourself? 

    Wake me up when it's all over.



  • #130
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    Poncke wrote: »
    Some more feedback for your development team to make the web site a bit more user friendly: 

    (Good feedback)

    Good suggestions, but if the site was being developed by someone other than a 2nd year CS student these basic things would have been fixed before release. 

    Real bugfix:
    - Leave BOI
    - Be happy.

    (Easier said than done, I still have my BOI accounts but not for much longer) 


  • #131
    Tow
    Registered Users, Registered Users 2 Posts: 8,132 ✭✭✭Tow


    Poncke,


    It is obvious they cannot even see the basic UX design flaws in their systems.  I have long given up reporting these and just concentrate on functionality issues.   I remember a previous 'revamp' of 365 there they had different date formats, number formats and justification on different screens.  All basic stuff showing no pride in the work, let alone how it slipped passed CQ and BOIs managers!

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



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  • #132
    Poncke
    Registered Users, Registered Users 2 Posts: 955 ✭✭✭Poncke


    Bank of Ireland: Eve wrote: »
    [*]

    In order to log in to Banking 365 via a web browser you would be required to provide your User ID, DOB and 3 digits of your 6 digit online banking pin, this would have been the same as before. 
     

    Thanks, Eve 
    [*]
    I am not disputing that, I never said it was different, please just pass on my feedback to the relevant team.


    "An added security feature when logging in online would be to receive a push notification to your security device. This added feature is in line with PSD2 requirements and is designed to keep your information safe and to make online banking even more secure. "

    Yeah, I am not disputing that either, nor did I ask for it to be removed. 


    Its like talking to a wall. 


  • #133
    Thats me
    Registered Users Posts: 639 ✭✭✭Thats me


    ED E wrote: »
    Poncke wrote: »
    Some more feedback for your development team to make the web site a bit more user friendly: 

    (Good feedback)

    Good suggestions, but if the site was being developed by someone other than a 2nd year CS student these basic things would have been fixed before release. 

    Real bugfix:
    - Leave BOI
    - Be happy.

    (Easier said than done, I still have my BOI accounts but not for much longer) 

    ED, your post does not make much sense.
    Running from one bank to another whenewer you have spotted a bug just impractical - novadays bugs are everywhere.
    Poncke's points are constructive because they could help bank to improve their service and all of us would benefit from this.


  • #134
    Jc72
    Registered Users Posts: 3 ✭Jc72


    I think the new online app is much better then the old one I’ve never experienced any such problems.


  • #135
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    Jc72 wrote: »
    I think the new online app is much better then the old one I’ve never experienced any such problems.
    I'll get in before the BoI reps and thank you for going to the effort of making an account here so your first post can be in praise of the new BoI app :D  

    Wake me up when it's all over.



  • #136
    1874
    Registered Users, Registered Users 2 Posts: 2,404 ✭✭✭1874


    Any news BOI on the physical devices to generate a code?


  • #137
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi there, thanks for you post here on Boards.ie. 

    You can certainly order a Physical Security Key (PSK) online. If you log in to your Banking 365 through a web browser and once you've input your User ID and date of birth you should see the option to select PSK.

    Once you select this option you'll be directed to an online form where you can order a PSK.

    If you have any difficulties with this you can certainly contact our Mobile App Team on 0818200362 and one of my colleagues will be happy to assist you further. 

    I hope this helps. If you've any further queries please don't hesitate to get back in touch with is here and one of my colleagues would be happy to help. 

    Thanks, Eve 


  • #138
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    Bank of Ireland: Eve wrote: »
    Hi there, thanks for you post here on Boards.ie. 

    You can certainly order a Physical Security Key (PSK) online. If you log in to your Banking 365 through a web browser and once you've input your User ID and date of birth you should see the option to select PSK.

    Once you select this option you'll be directed to an online form where you can order a PSK.

    If you have any difficulties with this you can certainly contact our Mobile App Team on 0818200362 and one of my colleagues will be happy to assist you further. 

    I hope this helps. If you've any further queries please don't hesitate to get back in touch with is here and one of my colleagues would be happy to help. 

    Thanks, Eve 
    Nice idea but this particular customer is obviously too stupid to spot any link to an online form.

    Edit> I've logged in three times now and no sign of anywhere to sign up for a PSK.

    Are you sure your clever web team haven't put the link in the new App but forgotten about all the people that need the PSK and use the old site?

    2nd Edit> Called the number and after waiting nearly 10 minutes in a queue got through and it was an easy process to order the PSK.

    Wake me up when it's all over.



  • #139
    1874
    Registered Users, Registered Users 2 Posts: 2,404 ✭✭✭1874


    Bank of Ireland: Eve wrote: »
    Hi there, thanks for you post here on Boards.ie.

    You can certainly order a Physical Security Key (PSK) online. If you log in to your Banking 365 through a web browser and once you've input your User ID and date of birth you should see the option to select PSK.

    Once you select this option you'll be directed to an online form where you can order a PSK.

    If you have any difficulties with this you can certainly contact our Mobile App Team on 0818200362 and one of my colleagues will be happy to assist you further.

    I hope this helps. If you've any further queries please don't hesitate to get back in touch with is here and one of my colleagues would be happy to help.

    Thanks, Eve
    This was said before, is it correct this time, or am I going to go looking and find there isnt anything there still, if it is there, why havent we been informed before having to ask about it,


    I'll confirm and refute accordingly myself,
    1. there is no where on the old 365 system to order a PSK
    2. If you ring up they have some now


  • #140
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    1874 wrote: »
    Bank of Ireland: Eve wrote: »
    Hi there, thanks for you post here on Boards.ie. 

    You can certainly order a Physical Security Key (PSK) online. If you log in to your Banking 365 through a web browser and once you've input your User ID and date of birth you should see the option to select PSK.

    Once you select this option you'll be directed to an online form where you can order a PSK.

    If you have any difficulties with this you can certainly contact our Mobile App Team on 0818200362 and one of my colleagues will be happy to assist you further. 

    I hope this helps. If you've any further queries please don't hesitate to get back in touch with is here and one of my colleagues would be happy to help. 

    Thanks, Eve 
    This was said before, is it correct this time, or am I going to go looking and find there isnt anything there still, if it is there, why havent we been informed before having to ask about it,
    Just ring the number and they'll send one out to you.

    Wake me up when it's all over.



  • #141
    1874
    Registered Users, Registered Users 2 Posts: 2,404 ✭✭✭1874


    The Continental Op wrote: »
    1874 wrote: »
    Bank of Ireland: Eve wrote: »
    Hi there, thanks for you post here on Boards.ie. 

    You can certainly order a Physical Security Key (PSK) online. If you log in to your Banking 365 through a web browser and once you've input your User ID and date of birth you should see the option to select PSK.

    Once you select this option you'll be directed to an online form where you can order a PSK.

    If you have any difficulties with this you can certainly contact our Mobile App Team on 0818200362 and one of my colleagues will be happy to assist you further. 

    I hope this helps. If you've any further queries please don't hesitate to get back in touch with is here and one of my colleagues would be happy to help. 

    Thanks, Eve 
    This was said before, is it correct this time, or am I going to go looking and find there isnt anything there still, if it is there, why havent we been informed before having to ask about it,
    Just ring the number and they'll send one out to you.
    I just did, I edited my post,
    when I rang they said they did have them and the person mentioned they ran out of them, so from that, I take it they are going through PSK devices, means to me that a lot of people want/need to use them as the new App system either didnt work (I couldnt get it working) or its user unfriendly?
    It was stated by BOI reps here before that the PSK devices were available, but when I rang up then, I was told that was not correct.
    Ones in the post for me now, so ringing up is the best way, as I could not locate anywhere in the old 365 system to order one, which I was also told by reps here that there was.


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  • #142
    Fergus Cassidy
    Registered Users Posts: 28 ✭Fergus Cassidy


    Bank of Ireland: Eve wrote: »
    Hi there, thanks for you post here on Boards.ie. 

    You can certainly order a Physical Security Key (PSK) online. If you log in to your Banking 365 through a web browser and once you've input your User ID and date of birth you should see the option to select PSK.

    Once you select this option you'll be directed to an online form where you can order a PSK.

    If you have any difficulties with this you can certainly contact our Mobile App Team on 0818200362 and one of my colleagues will be happy to assist you further. 

    I hope this helps. If you've any further queries please don't hesitate to get back in touch with is here and one of my colleagues would be happy to help. 

    Thanks, Eve 
    You can certainly order a Physical Security Key (PSK) online. If you log in to your Banking 365 through a web browser and once you've input your User ID and date of birth you should see the option to select PSK.

    There is a link with the wording: 'Don't have a smartphone or tablet?'.
    However the link is broken. Doesn't work.


  • #143
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    Fergus Cassidy wrote: »
    You can certainly order a Physical Security Key (PSK) online. If you log in to your Banking 365 through a web browser and once you've input your User ID and date of birth you should see the option to select PSK.

    There is a link with the wording: 'Don't have a smartphone or tablet?'.
    However the link is broken. Doesn't work.
    Where? I can't find it.

    Wake me up when it's all over.



  • #144
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Thanks for getting back to us here on Boards.ie.

    Can I ask if you already have a Digital Security Activated, such as the App on your phone? If you do, the option to order a Physical Security Key may not appear.

    Thanks, Aisling


  • #145
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    Bank of Ireland: Aisling wrote: »
    Thanks for getting back to us here on Boards.ie.

    Can I ask if you already have a Digital Security Activated, such as the App on your phone? If you do, the option to order a Physical Security Key may not appear.

    Thanks, Aisling
    Thats a really nice idea but I don't believe that the BoI system is that well designed? For example I hoped the msgs bugging me to update my mobile phone number after would go away when I updated it but they didn't (they have finally gone).

    Anyway why would I ask for a PSK if I'd got it working on my mobile phone. As stated in another thread here, I have an old Android phone with the 5.1.1 OS that won't work with the new app. Pointless getting a new phone as I rarely use one because I have no mobile coverage at my home address.

    Wake me up when it's all over.



  • #146
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi There,

    Thanks for getting back in tough with us on Boards,ie.

    In this case, if you do not have a DSK registered you will be able to request a PSK through an online form. This option will appear when you attempt to log into the desktop version of Banking 365. The PSK will then go to the address we hold on file for you within 10 working days.

    Thanks, Aisling


  • #147
    towbar
    Registered Users, Registered Users 2 Posts: 448 ✭✭towbar


    maybe posted already just got a text from "BOI" asking me to connect  to following website as there was an issue with my account 
    "http://www.365online.cc/" ;  I can see its a scam website - just FYI.

    Note the message came from the same text number that other genuine BOI messages arrived on.


  • #148
    Ally Dick
    Registered Users, Registered Users 2 Posts: 12,715 ✭✭✭✭Ally Dick


    towbar wrote: »
    maybe posted already just got a text from "BOI" asking me to connect  to following website as there was an issue with my account 
    "http://www.365online.cc/" ;  I can see its a scam website - just FYI.

    Note the message came from the same text number that other genuine BOI messages arrived on.
    Anybody that has software, can mimic any phone number and send a text to you


  • #149
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    towbar wrote: »
    maybe posted already just got a text from "BOI" asking me to connect  to following website as there was an issue with my account 
    "http://www.365online.cc/" ;  I can see its a scam website - just FYI.

    Note the message came from the same text number that other genuine BOI messages arrived on.
    Hi there, thanks for your post here on Boards.ie. 

    We appreciate you bringing this to our attention here. 

    Please do not click the link in this text or provide any of your information. 

    Just a reminder that Bank of Ireland would never contact you by phone/ text/ email looking for your account/ online/ card details. 

    Thanks for staying vigilant, Eve 


  • #150
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,111 ✭✭✭The Continental Op


    PSK arrived in the post today :) So 5 days or so from ordering on the phone.

    May update how I get on with it if anyone is interested.

    Edit> So it works, relatively easy to set up and use. Still a bit of a long winded process to put in your 4 digit key to get a 6 digit code you have then to type into your browser. On the plus side once setup the web page tells you exactly what to do so no need to refer to any other instructions.

    Wake me up when it's all over.



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  • #151
    Morgan The Moon
    Registered Users Posts: 115 ✭✭Morgan The Moon


    The Continental Op wrote: »
    PSK arrived in the post today :) So 5 days or so from ordering on the phone.

    May update how I get on with it if anyone is interested.

    Edit> So it works, relatively easy to set up and use. Still a bit of a long winded process to put in your 4 digit key to get a 6 digit code you have then to type into your browser. On the plus side once setup the web page tells you exactly what to do so no need to refer to any other instructions.
    Hi, Can I ask you how was the Device delivered. Normal Post or DHL or Other?


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