blenderbus wrote: » blenderbus wrote: » I am not receiving notifications on my registered device, and so am unable to login at all. - The device name is correct - Notifications are enabled - I have even logged into the device whilst attempting, but still don't receive any notifications. I am thus locked out of my online (not app) account. I can still login via the app but that's not what I want/need. Update/workaround: I tried again and this time selected 'I don't have the app' (although I checked that the app was up to date). It then reverted to the old login process so I was at least able to access my account. Even worse. Now It brings up a notification on my phone, and the first two times I swiped to accept it on my phone it claimed a timeout (this is less than 15 seconds after entering my details (id, dob, and partial passphrase) on my computer and being brought to the waiting for device page). I finally got in on the third attempt. Do you have any idea at all how infuriating this incredibly poor usability is? I've ~8 accounts with BOI, and have just closed one that I had for more than twenty years. I am now close to looking at moving away completely.
blenderbus wrote: » I am not receiving notifications on my registered device, and so am unable to login at all. - The device name is correct - Notifications are enabled - I have even logged into the device whilst attempting, but still don't receive any notifications. I am thus locked out of my online (not app) account. I can still login via the app but that's not what I want/need. Update/workaround: I tried again and this time selected 'I don't have the app' (although I checked that the app was up to date). It then reverted to the old login process so I was at least able to access my account.
Bank of Ireland: Richard F wrote: » trishasaffron wrote: » just got locked out of my account as it didn't like how I was logging in but I have no idea what I was doing wrong. Tried to phone (as website said I could call until 4pm on Sat). But first message told me to go back to old 365 login - when tried there it told me too many attempts then when I tried to phone it told me only available Mon- Friday. What on earth is going on? Hi Trishasaffron, We're sorry to hear that you've been locked out of your account. Our team are available to help on 0818200362 Monday to Friday 9am - 5pm, and Saturday and Sunday 10am-4pm. Rest assured one of our colleagues will be happy to look into this further for you. Thanks, Richard
trishasaffron wrote: » just got locked out of my account as it didn't like how I was logging in but I have no idea what I was doing wrong. Tried to phone (as website said I could call until 4pm on Sat). But first message told me to go back to old 365 login - when tried there it told me too many attempts then when I tried to phone it told me only available Mon- Friday. What on earth is going on?
trishasaffron wrote: » Bank of Ireland: Richard F wrote: » trishasaffron wrote: » just got locked out of my account as it didn't like how I was logging in but I have no idea what I was doing wrong. Tried to phone (as website said I could call until 4pm on Sat). But first message told me to go back to old 365 login - when tried there it told me too many attempts then when I tried to phone it told me only available Mon- Friday. What on earth is going on? Hi Trishasaffron, We're sorry to hear that you've been locked out of your account. Our team are available to help on 0818200362 Monday to Friday 9am - 5pm, and Saturday and Sunday 10am-4pm. Rest assured one of our colleagues will be happy to look into this further for you. Thanks, Richard Just tried again on 0818200362 but held for 15 mins without getting through - still locked out.
dublin49 wrote: » Hi All, the time given to get to the swipe message is very tight,If you delay for a second you miss it.Any chance of increasing it.
Poncke wrote: » Some more feedback for your development team to make the web site a bit more user friendly: When clicking login it take me to the user details page. The cursor is not automatically starting in the Use ID field. I need to click in the field to start typing my 6 digit User ID. Please place the cursor automatically in the User ID field. Once I entered my 6 digit User ID, I need to click the field below to enter my DOB of 4 last digits of my phone. Please move the cursor automatically in the second field after 6 digits have been entered in the User ID field. Then I need to click continue and I need to click again to place the cursor in the first PIN field. Please place the cursor automatically in the PIN field as well. [*] By doing the above you will have removed 3 clicks from this already tedious process. Then when I need to approve any transaction or when logging into the site, I need to swipe on my app on the phone, but after swiping the banking app now remains opened on my phone. The app should be auto closed, or the swipe should happen without opening the app. So for every time I need to swipe on my phone, I also need to close the app again afterwards. More clicks that are totally unnecessary. [*] Look at the Microsoft Authenticator app. When I need to approve a Microsoft login, I only have to click approve on a notification, it does not open the Authenticator app. This is less intrusive.
Bank of Ireland: Eve wrote: » Poncke wrote: » Some more feedback for your development team to make the web site a bit more user friendly: When clicking login it take me to the user details page. The cursor is not automatically starting in the Use ID field. I need to click in the field to start typing my 6 digit User ID. Please place the cursor automatically in the User ID field. Once I entered my 6 digit User ID, I need to click the field below to enter my DOB of 4 last digits of my phone. Please move the cursor automatically in the second field after 6 digits have been entered in the User ID field. Then I need to click continue and I need to click again to place the cursor in the first PIN field. Please place the cursor automatically in the PIN field as well. [*] By doing the above you will have removed 3 clicks from this already tedious process. Then when I need to approve any transaction or when logging into the site, I need to swipe on my app on the phone, but after swiping the banking app now remains opened on my phone. The app should be auto closed, or the swipe should happen without opening the app. So for every time I need to swipe on my phone, I also need to close the app again afterwards. More clicks that are totally unnecessary. [*] Look at the Microsoft Authenticator app. When I need to approve a Microsoft login, I only have to click approve on a notification, it does not open the Authenticator app. This is less intrusive. [*] Hi there, thanks for getting in touch with us here on Boards.ie. In order to log in to Banking 365 via a web browser you would be required to provide your User ID, DOB and 3 digits of your 6 digit online banking pin, this would have been the same as before. An added security feature when logging in online would be to receive a push notification to your security device. This added feature is in line with PSD2 requirements and is designed to keep your information safe and to make online banking even more secure. We appreciate you sharing your feedback with us here, please be assured that we will pass it along to the relevant department. Thanks, Eve
Poncke wrote: » Some more feedback for your development team to make the web site a bit more user friendly: (Good feedback)
Bank of Ireland: Eve wrote: » [*] In order to log in to Banking 365 via a web browser you would be required to provide your User ID, DOB and 3 digits of your 6 digit online banking pin, this would have been the same as before. Thanks, Eve
ED E wrote: » Poncke wrote: » Some more feedback for your development team to make the web site a bit more user friendly: (Good feedback) Good suggestions, but if the site was being developed by someone other than a 2nd year CS student these basic things would have been fixed before release. Real bugfix: - Leave BOI - Be happy. (Easier said than done, I still have my BOI accounts but not for much longer)
Jc72 wrote: » I think the new online app is much better then the old one I’ve never experienced any such problems.
Bank of Ireland: Eve wrote: » Hi there, thanks for you post here on Boards.ie. You can certainly order a Physical Security Key (PSK) online. If you log in to your Banking 365 through a web browser and once you've input your User ID and date of birth you should see the option to select PSK. Once you select this option you'll be directed to an online form where you can order a PSK. If you have any difficulties with this you can certainly contact our Mobile App Team on 0818200362 and one of my colleagues will be happy to assist you further. I hope this helps. If you've any further queries please don't hesitate to get back in touch with is here and one of my colleagues would be happy to help. Thanks, Eve
1874 wrote: » Bank of Ireland: Eve wrote: » Hi there, thanks for you post here on Boards.ie. You can certainly order a Physical Security Key (PSK) online. If you log in to your Banking 365 through a web browser and once you've input your User ID and date of birth you should see the option to select PSK. Once you select this option you'll be directed to an online form where you can order a PSK. If you have any difficulties with this you can certainly contact our Mobile App Team on 0818200362 and one of my colleagues will be happy to assist you further. I hope this helps. If you've any further queries please don't hesitate to get back in touch with is here and one of my colleagues would be happy to help. Thanks, Eve This was said before, is it correct this time, or am I going to go looking and find there isnt anything there still, if it is there, why havent we been informed before having to ask about it,
The Continental Op wrote: » 1874 wrote: » Bank of Ireland: Eve wrote: » Hi there, thanks for you post here on Boards.ie. You can certainly order a Physical Security Key (PSK) online. If you log in to your Banking 365 through a web browser and once you've input your User ID and date of birth you should see the option to select PSK. Once you select this option you'll be directed to an online form where you can order a PSK. If you have any difficulties with this you can certainly contact our Mobile App Team on 0818200362 and one of my colleagues will be happy to assist you further. I hope this helps. If you've any further queries please don't hesitate to get back in touch with is here and one of my colleagues would be happy to help. Thanks, Eve This was said before, is it correct this time, or am I going to go looking and find there isnt anything there still, if it is there, why havent we been informed before having to ask about it, Just ring the number and they'll send one out to you.
Fergus Cassidy wrote: » You can certainly order a Physical Security Key (PSK) online. If you log in to your Banking 365 through a web browser and once you've input your User ID and date of birth you should see the option to select PSK. There is a link with the wording: 'Don't have a smartphone or tablet?'. However the link is broken. Doesn't work.
Bank of Ireland: Aisling wrote: » Thanks for getting back to us here on Boards.ie. Can I ask if you already have a Digital Security Activated, such as the App on your phone? If you do, the option to order a Physical Security Key may not appear. Thanks, Aisling
towbar wrote: » maybe posted already just got a text from "BOI" asking me to connect to following website as there was an issue with my account "http://www.365online.cc/" ; I can see its a scam website - just FYI. Note the message came from the same text number that other genuine BOI messages arrived on.
The Continental Op wrote: » PSK arrived in the post today :) So 5 days or so from ordering on the phone. May update how I get on with it if anyone is interested. Edit> So it works, relatively easy to set up and use. Still a bit of a long winded process to put in your 4 digit key to get a 6 digit code you have then to type into your browser. On the plus side once setup the web page tells you exactly what to do so no need to refer to any other instructions.
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