Eir Switching offer

I've gone with Eir. I've had some trouble in previous years but I'm pleasantly surprised with the service. I needed a line repair too. Everything was well organised and on schedule.

Eir put me on an older system (according to the Eir install engineer) which is giving me a max of 8mbps. Virgin can give me 28mbps but my estate has efibre and eir won't move on to this system unless I upgrade.

Why didn't they put me on the efibre from day one, I wonder will i be charged extra for this transfer to efibre?

Lock yourselves in lads, this is a long one,

I signed up for eir ftth on 15th september last year, 150mb, one year deal, 55 euro a month for the duration of the contract.

I was at work when the engineer installed everything, got a text after saying "your new number is xxxxxxx", was never told my number would change, rang on THREE SEPARATE OCCASIONS to change it back, was assured each time it would be, never happened, still on new number,

Wifi was non existent, rang a few times, couldn't help me, found an article from a fella online that sorted it for me on 2.4g, get about 20-30 download speed, 5g not worth a fiddlers to this day,

In December i went in store and signed up for the mobile offer which is added to your home bundle, my next bill was over 100 quid, got onto web chat five days, was told that i was on a new 18 month contract by signing up for mobile, i appreciate i was naive in not realising this but it was at no point mentioned to me, i have also have never been able to find this stated in their ads,

I asked the lad on web chat THREE TIMES whether there was a cooling off period, only at the the third request did he confirm that there was, I rang eir on the same day (five days into my new contract), confirmed that i wished to cancel, was told this was fine, asked if i would go back to my original deal, was told yes,

said that they would sent out a jiffy bag for the phone, never arrived, in the meantime my girlfriend (who had the eir mobile and deal) switched to Vodafone, within the 14 days,

I noticed that the eir app was still showing that i was signed up to this new contract, over xmas i took the phone to the eir store where i signed up, they wouldn't take the phone back because, as it was a Sunday, they had no way of contacting headquarters to sort it out, i have been back to work since and haven't had another chance to get out there,

Then today i got text messages telling me that my bill was unusually high and that they have cut my internet off until i make a payment, checked my bill, 920 quid!!!

Spent an hour trying to get through this morning, explained the situation, girl said that i was charged for cancelling my contract!!

I told her that i cancelled within the 14 day cooling off period, she agreed (ive recorded all calls), said that she would send out another jiffy bag or i could head back to the store, requested my deposit back, said it would be given as credit, i believe that if i cancelled the contract the money should be returned to my bank(?)

I then explained that once i hung up the phone i was back to square one, because having spoken to someone previously and not having it sorted the same could happen again, i therefore requested an email confirming that i would go back to my original contract, she couldnt confirm this and said she had no access to emails, i asked for someone who did have access to emails, she said nobody has, i asked her that "nobody in the whole organisation has access to send external emails?!" she said "No",

And this is how it was left, i havent been home yet but i suspect my internet will still be cut off and i am slightly vexed to say the least.

Phew! sorry about that but just needed to vent, and also show how Eir are by far and away the worst company i have ever had any dealings with, please people, for your own sanity, stay well away from this crowd,

(i don't aim any of this anger at the representatives, they're just following protocol)