Deals On Sky TV Service - (Mostly Cancellation deals)

LarryMac · 06-09-2012 9:18am

Fair Play to ya OP. Signed up lat night for the whole shebang for €38 a month. Couldn't have been easier.
Question: How long do UPC take to cancel? Straight away, 1 week, 1 month??

M cebee · 06-09-2012 9:43am

bromley52 wrote: »

1. Yes you need a physical landline for multiroom but it can be with any provider e.g. UPC. From my past experience once you have multiroom you need a land line connected to all boxes in the house at all times. This is to prevent the cheaper multiroom being taken to a different house e.g. holiday home. Sky asks the boxes to call home and if there is no response from your number after a certain amount of time, you can expect a phone call from Sky.

If you are only getting one box they say you need a landline or else you get charged something like €20/€30, but you don't. The Sky eng will ask you for the money but tell him/her you want to cancel and he/she will back down. B.t.w I have never seen a female Sky eng.

2. If you want an extra room wired outside of the Multiroom there is a charge for that. One room I would expect to be about €30.

Most Sky reps will insist on installing the dish in the easiest/quickest location and drilling holes in your wall. A standard installation does include going up on the roof of a three bed semi and installing on the chimney. Most will try not to as it will take too long.

do they try to charge for the landline when they do the installation then?

is it ok to mention not having landline when applying or not?

Hailhail1967 · 06-09-2012 10:03am

Have people got away with the €37.50 landline charge?

I bloody never copped that I should maybe have tried saying I had a landline while on the phone.

Still, €37.50 is not €45 that UPC charge per service.

Tipsy McSwagger · 06-09-2012 10:06am

My offer for the entertainment plus package for half price for 6 months is just up so I rang them to see what I could get. They offered me 25% off and I said no way. I told them to go ahead and cancel and they asked for my number to ring me back. They rang me back 10 minutes later with a new offer of 50% off for 6 months, I accepted this and also got the sports and HD packages for 50% off too. It comes to €41.50 a month. I'm happy out with this since I'm not a new customer.

06-09-2012 10:08am

LarryMac wrote: »

Fair Play to ya OP. Signed up lat night for the whole shebang for €38 a month. Couldn't have been easier.
Question: How long do UPC take to cancel? Straight away, 1 week, 1 month??

You got the movies and Sport ? is HD included ?

LarryMac · 06-09-2012 10:36am

Deleted User wrote: »

You got the movies and Sport ? is HD included ?

Yep. Got Sports (Including ESPN) and the Movies. The Entertainment + includes Music Channels and Cartoon Channels for the kids. Didn't go for the HD.

LarryMac · 06-09-2012 10:43am

LarryMac wrote: »

Yep. Got Sports (Including ESPN) and the Movies. The Entertainment + includes Music Channels and Cartoon Channels for the kids. Didn't go for the HD.

I think the Sky + Box is HD but you have to subscribe to the HD Channels to watch them.

ODriscoll · 06-09-2012 12:23pm

bromley52 wrote: »

1. Yes you need a physical landline for multiroom but it can be with any provider e.g. UPC. From my past experience once you have multiroom you need a land line connected to all boxes in the house at all times. This is to prevent the cheaper multiroom being taken to a different house e.g. holiday home. Sky asks the boxes to call home and if there is no response from your number after a certain amount of time, you can expect a phone call from Sky.

If you are only getting one box they say you need a landline or else you get charged something like €20/€30, but you don't. The Sky eng will ask you for the money but tell him/her you want to cancel and he/she will back down. B.t.w I have never seen a female Sky eng.

2. If you want an extra room wired outside of the Multiroom there is a charge for that. One room I would expect to be about €30.

Most Sky reps will insist on installing the dish in the easiest/quickest location and drilling holes in your wall. A standard installation does include going up on the roof of a three bed semi and installing on the chimney. Most will try not to as it will take too long.

Appreciate the full reply.

Can you or anyone else just confirm this scenario for me please.

Just accepting the claim from sky phone rep that I cant have multi room because I am not landline with eircom or vodafone.

I go for a sky package for one room..

1. can we ask the installer to connect up a freeview / combi box (we buy seperately) in another room to the new sky dish and have that room at least be able to pick up the free channels independently.

06-09-2012 12:47pm

Thanks op, my parents signed up today and have put off the install until November when the UPC contract is cancelled which works out perfect. No more complaining from me about how crap UPC is at home compared to the sky we have where I rent. Also going to get the installer to run another cable to my parents room so they can have the free view channels there.

Media999 · 06-09-2012 12:55pm

Hailhail1967 wrote: »

Have people got away with the €37.50 landline charge?

I bloody never copped that I should maybe have tried saying I had a landline while on the phone.

Still, €37.50 is not €45 that UPC charge per service.

Got stung for it myself. Not the worst for the deal your getting. A few years back it was 80 bucks.

Sky are fussy about phone lines because people could easily get multiroom and just give the card to someone with a dish. The boxes need to dial a number every once in a while to tell sky where the box and card is. If its not at home youll get a phonecall from sky asking why its not at home.

Media999 · 06-09-2012 12:57pm

jimmycrackcorm wrote: »

If you get a second box with the offer will they install a quad lnb?
Also can this offer be combined with the "introduce a friend" promotion?

They have to to make both boxes work so yes. Quad does 2 boxes i assume.

No idea about the introduce a friend but im gonna have a guess that says no if they get half price but yes if they go full price maybe.

Mimikyu · 06-09-2012 2:09pm

This post has been deleted.

rhonin · 06-09-2012 2:14pm

Captain Morgan wrote: »

This post has been deleted.

Yep. Tried it earlier in the week. They offered a HD box and €50 credit but nothing on the monthly subscription. Going to cancel my account and see if I can push them as a friend of mine went to cancel and they gave HD for half price for six months.

muffler · 06-09-2012 2:22pm

Captain Morgan wrote: »

This post has been deleted.

A relation of mine left them in March but rang again about 3 weeks ago and asked if they would give him an offer to re-subscribe. So they give him the sports pack at half price and HD for €5 a month

bucks73 · 06-09-2012 2:32pm

Captain Morgan wrote: »

This post has been deleted.

I was paying €86 per month for sports, movies and HD pack and got my bill reduced to €50 from next month for the next 6 months after threatening to cancel.

First phone call was offered 25% discount so I said I would call back. When I did I refused the offer again so was put through to supervisor and he offered me the package for €40 plus €10 for the HD so it only works out €2 more than getting the half price deal here.

In six months time I'll try the same again.

Tipsy McSwagger · 06-09-2012 2:32pm

Captain Morgan wrote: »

This post has been deleted.

Got it this morning for half price, it's great to have it back.

Munster Magic · 06-09-2012 2:54pm

Tipsy McSwagger wrote: »

My offer for the entertainment plus package for half price for 6 months is just up so I rang them to see what I could get. They offered me 25% off and I said no way. I told them to go ahead and cancel and they asked for my number to ring me back. They rang me back 10 minutes later with a new offer of 50% off for 6 months, I accepted this and also got the sports and HD packages for 50% off too. It comes to €41.50 a month. I'm happy out with this since I'm not a new customer.

Im in the same boat but my 6 months isnt up until November 2nd so I would have to ring on October 2nd to cancel. This offer is up on September 27th so I might give a ring and threaten to cancel before then and see will I get the offer for another 6 months.

Had you a hd box already? I would be tempted to upgrade if I got a free box and hd for half price, currently have sky+

rhonin · 06-09-2012 2:58pm

Just rang to cancel. Got offered a free HD box and a 25% reduction off my subscription for 12 months. I also got HD for €12 a month for 12 months. So my subscription has gone from €29 to €33 but I now have HD which I'm happy with. Not the greatest deal but worth trying.

Tipsy McSwagger · 06-09-2012 2:58pm

Munster Magic wrote: »

Im in the same boat but my 6 months isnt up until November 2nd so I would have to ring on October 2nd to cancel. This offer is up on September 27th so I might give a ring and threaten to cancel before then and see will I get the offer for another 6 months.

Had you a hd box already? I would be tempted to upgrade if I got a free box and hd for half price, currently have sky+

Ye I have the HD box.

Tipsy McSwagger · 06-09-2012 3:00pm

rhonin wrote: »

Just rang to cancel. Got offered a free HD box and a 25% reduction off my subscription for 12 months. I also got HD for €12 a month for 12 months. So my subscription has gone from €29 to €33 but I now have HD which I'm happy with. Not the greatest deal but worth trying.

You really should have turned down their first offer and waited for them to offer 50% off.

rhonin · 06-09-2012 3:04pm

Tipsy McSwagger wrote: »

You really should have turned down their first offer and waited for them to offer 50% off.

I did but he said that was the best he could do and that he would proceed with the cancellation. I wasn't brave enough to call his bluff!

omega42 · 06-09-2012 4:17pm

The Misses Just rang them and got the 12 months 1/2 price

€25 taken today and they then take 12.50 off your bill for first 2 months so first 2 months will only be about €4,

Thanks OP

Media999 · 06-09-2012 6:13pm

rhonin wrote: »

I did but he said that was the best he could do and that he would proceed with the cancellation. I wasn't brave enough to call his bluff!

You would have got a call back a while later with the 50% off.

Everyone should call their bluff

davenewt · 06-09-2012 7:25pm

Media999 wrote: »

Everyone should call their bluff

Yes, because then you could experience this...!

I called earlier in the week in an attempt to get this offer - or to be honest, ANY offer, as I told them I wanted to upgrade to HD and Sky Sports - but as an existing customer was offered NOTHING. Not even half price for a month/week/hour. Sweet fanny adams. After happily listening to the sky rep tell me how much they valued my good custom over the last several years, I said that OK, I'd just have to cancel as I'm out of contract, and get someone else in the house to ring and order the deal... so please can we just skip that? No. Then: "once you're disconnected you have to wait 12 months to get re-connected at the same address".

:rolleyes:

Spent an hour on the phone. Called Sales, Cancellations, Customer Service and Cancellations again. Each time having to hang up and call back because I couldn't be transferred (at one point was told "we're very busy here" - what? you're so busy that you can't TRANSFER ME TO ANOTHER TEAM?!? Wow, that's a whole new frikking level of busy! (oh I hope that was the cancellations department)), and the department I was talking to wasn't the one that could offer me any kind of discount on my proposed upgrade or current package. Was EVENTUALLY offered €6 off. :rolleyes: Asked to speak to a supervisor and was told "there isn't a supervisor currently on the floor".

:rolleyes::rolleyes:

Was even told at one point by someone in Sales dept that "the offer's only for the person it's addressed to, so as an existing customer I'm afraid we can't give you the same offer" (OP, tell me it says this on the offer you got! Go on!) followed by "we would only send out ten or fifteen of those offers a month".

:rolleyes::rolleyes::rolleyes:

Uh-huh. I'll buy that. And some magic beans, please.

So after all that, a long-standing customer is about to leave Sky in 30 days' time.

Then I get home today to a letter from Mr Head of Sales and Marketing. "If there's anything we can do to change your mind, give us a call". Sorry, tried that.

So, boardsies... bearing in mind my aim is to get HD and Sky Sports in time for the Ryder Cup, what are my options?

Call them back tomorrow and see if I get lucky talking to someone who takes sympathy and offers me SOMETHING to upgrade rather than leave?
Get the other half to call about the amazing half price offer she's just received?
Or just go back to UPC and upgrade my Broadband and Phone pack to include TV, HD and Sky Sports? (I tried to avoid UPC for TV... but...)

Cast your votes, please

Media999 · 06-09-2012 8:09pm

Did you actually say straight up your gonna cancel so someone else can sign up and get the deal? Probably not a good idea.

Whole point is that you just do it without letting them know.

Id say heres your option.

Do option 1 first using option 3 as a bargaining tool. Say you rang UPC and they offered you the lot for XXX amount but you would rather stay with Sky. Usually the person on the phone will want the commission unless you say something that there already warned about.Theres a good possibility that theyve been told that if anyone calls and say their partner is gonna resignup that they have to throw you that line about 12 months. maybe you forced their hand a bit.

I think its bollix for the reason that someone can move into a new house and the person before them didnt pay a bill or whatever. Theyre not gonna refuse the new tenant sky.

Get partner to ring in maiden name or whatever and reorder the 1/2 price. Say "She just moved in" and "previous tenant left dish here" but no box and get a new box aswell.

Or

Take down the dish, get a new dish and box and flog the other on donedeal. Youll know exactly when engineer is coming so get the ladder out the night before.

Butterball · 06-09-2012 9:08pm

When hubsband was on the phone to them he never mentioned partner subscribing- but he was told 2 or 3 times while on the the line to different reps about no installation in same residence for 12 months! :eek: So now we have to move house to get a new installation of Sky- but it will be so worth it!!!;) Half price for year!!!

davenewt · 06-09-2012 9:24pm

Butterball wrote: »

When hubsband was on the phone to them he never mentioned partner subscribing- but he was told 2 or 3 times while on the the line to different reps about no installation in same residence for 12 months! :eek: So now we have to move house to get a new installation of Sky- but it will be so worth it!!!;) Half price for year!!!

Has to be a scare tactic.

Media999 wrote: »

Did you actually say straight up your gonna cancel so someone else can sign up and get the deal? Probably not a good idea.

Only after asking nicely several times for some kind of deal and being offered nothing whatsoever. Meh, what can they do? Turn away new business as well as existing? Good luck to them if that's the case.

Anyway, thanks for your thoughts, I'll see what UPC can do tomorrow, go back to Sky once more, see what transpires.

Hailhail1967 · 06-09-2012 9:37pm

Must be some pain in the ass for sky all the same. I actually feel sorry for them.................. NOT!

DylanII · 06-09-2012 9:42pm

Does this include half price Multiroom and HD?

rok · 06-09-2012 9:43pm

Thanks OP!
This is one of the best Bargain Alerts in ages!

yabadabado · 06-09-2012 9:50pm

DylanII wrote: »

Does this include half price Multiroom and HD?

NO

toby2111 · 06-09-2012 10:11pm

Is that true that if you do cancel you can't sign up at same residence for 12 months? Surely that's horse****? what if you move into a house that just disconnected??

Hailhail1967 · 06-09-2012 10:22pm

^^^ Horse ****.

My mate cancelled sky the day I told him about this offer.

His missus rang up the next day and ordered the half price offer. They just asked how long are you resident at the address and she said she was only moving in.

ispini1984 · 06-09-2012 10:37pm

how does it work logistically? There is currently sky in house under diff name, so I can ring and get new offer no prob, but when should the other party cancel it so as we dont lose the connection for a period ?

ODriscoll · 06-09-2012 10:37pm

I was told there was a one off charge for multi room of €30
& €15 per month.

Anyone manage to get these half price or reduced at all.

Kristopherus · 06-09-2012 10:55pm

ODriscoll wrote: »

I was told there was a one off charge for multi room of €30
& €15 per month.

Anyone manage to get these half price or reduced at all.

Who told you that? AFAIK there is little enough chance that they will reduce the multiroom charge. But you can always haggle........

Access · 06-09-2012 10:57pm

ODriscoll wrote: »

I was told there was a one off charge for multi room of €30
& €15 per month.

Anyone manage to get these half price or reduced at all.

Look back the thread. Some did get it for half. You dont ask - you dont get.

muffler · 06-09-2012 11:03pm

davenewt wrote: »

So, boardsies............... what are my options?

If its any help I had a similar type experience just over 2 years ago. I rang in and cancelled and was never made an offer. After about a month of reading about the various offers people had been getting (satellite forum) I rang and complained that they hadn't made me an offer yet other people were being "looked after". I know that was a lame excuse but I had been with them over 10 years at this stage - mostly in my own name but a couple of years were in the wife's name.

Anyhow the girl says she would talk to her supervisor and call me back later. She didnt and I rang the following day and got a different girl but with the same story that she would call back after talking to her supervisor.

I waited 3 days and no calls. So I rang again and at this point I then had 2 complaints - no offer made and reps failing to call me back. So I insisted on speaking to a supervisor from the outset and got a lovely woman who give me the sports pack at half price and threw the movies in for €2/month extra.

I was tied to a new 12 month contract and she told me that if I changed the package at any time during the 12 months then I would loose the offer.

So my advice would be to ring tomorrow and ask to speak to a supervisor as you have a complaint about the customer service and just outline what you have told us above. Just say that you are being victimised as everyone else who goes to cancel is getting an offer and that the staff below her failed to give you the same offer.

Maybe pull the old "is it because Im Irish Im being treated like this" card in the middle of the conversation if things aren't going in your favour.

ODriscoll · 06-09-2012 11:08pm

Access wrote: »

Look back the thread. Some did get it for half. You dont ask - you dont get.

No doubt about that.

Kristopherus wrote: »

Who told you that? AFAIK there is little enough chance that they will reduce the multiroom charge. But you can always haggle........

Rep on the phone said.

How about the €30 one off charge. Unless I missed it, I do not see anyone else, (even those who have posted about multi room) mention it.

Is the €30 one off charge for multi room correct?

Media999 · 06-09-2012 11:26pm

Person who has sky rings and cancels. Take down the dish and get partner to ring and say they just moved in.

People just move house and take dish with them the whole time without even cancelling as it still works when they move.

Sky will not turn down your business in this case. The most they will ask is "how long have you been resident". "Just moved in wink wink" play dumb etc..

Your calling cancellations to cancel and sales to reorder so dont worry about speaking to the same person.

Bobs your uncle. New dish and box @ 50% for 12 mths

Might have to pay last month of old contract plus first month of new contract in same month.

MayoForSam · 07-09-2012 9:32am

Media999 wrote: »

Person who has sky rings and cancels. Take down the dish and get partner to ring and say they just moved in.
j

My missus rang and cancelled our Sky contract (in her name) a week ago, we had to pay up to the middle of this month. I rang and got the half-price offer in my name, the installer is coming out next week.

When he comes out, he can take down the old dish (which is a bit shabby and out of alignment at this stage), stick up the new one and connect up my quad LNB to the existing cables. Less work for him, new hardware and half-price Sky for me. Everyone's a winner as we were seriously thinking of getting rid of Sky altogether recently and going the Freesat/Saorview route.

feelpablo · 07-09-2012 9:45am

MayoForSam wrote: »

When he comes out, he can take down the old dish (which is a bit shabby and out of alignment at this stage), stick up the new one and connect up my quad LNB to the existing cables. Less work for him, new hardware and half-price Sky for me. Everyone's a winner as we were seriously thinking of getting rid of Sky altogether recently and going the Freesat/Saorview route.

I would make sure you take down the old dish before the installer lands as most wont replace an exisiting one.

You might get lucky but I myself would like to be sure to get the new dish.

Fnz · 07-09-2012 1:30pm

I was within the cooling off period and, after some time-wasting in other departments, was transferred to cancellations. Was first offered 25% off as the best they could do, otherwise I'd be transferred to the supervisor to proceed with the cancellation. When I was put through to the supervisor I was offered the 12 months half price offer.

So, good offer from Sky, thanks OP.

Super-Rush wrote: »

Balls only signed up with Sky on Friday.

According to Sky's contract information booklet - you an cancel your order "up to 8 working days after the later of delivery (or) installation".

thedubguy · 07-09-2012 2:53pm

Hi, just thought I would let people know of my experience. I am a sky customer but well past my 12 month contract so I called sky asking them about this offer that they were giving to new customers and asked if they could also give it to new customers, obviously I was told that this was not possible so I asked them to put me through to the cancellations department.

When I got talking to cancellations I explained that it was unfair to offer this to new customers and not to existing customers especially as I was outside of my contract. The cancellations department tried to tell me that there was no such offer available at all but she could offer me a 10 euro discount off my monthly bill (I have the full package with multiroom so am paying almost 100 already), so I declined her offer and told her to just go ahead and cancel. She then told me she would have to pass me through to the accounts department to finalise the cancellation.

The next person I spoke with offered to give me 50% off the package and multiroom for 6 months but I told him why would I accept that when I could just cancel and then sign up in my wifes name the same day for the 6 month half price offer. He put me on hold for a few minutes and offered me 12 months half price package and multiroom and I didnt have to sign for another 12 months so if something much better comes along I can still move.

The bottom line is that if you are a customer outside your 12 month contract and willing to cancel then push your luck and they will give you the offer.

davenewt · 07-09-2012 3:20pm

thedubguy wrote: »

Hi, just thought I would let people know of my experience. I am a sky customer but well past my 12 month contract so I called sky asking them about this offer that they were giving to new customers and asked if they could also give it to new customers, obviously I was told that this was not possible so I asked them to put me through to the cancellations department.

When I got talking to cancellations I explained that it was unfair to offer this to new customers and not to existing customers especially as I was outside of my contract. The cancellations department tried to tell me that there was no such offer available at all but she could offer me a 10 euro discount off my monthly bill (I have the full package with multiroom so am paying almost 100 already), so I declined her offer and told her to just go ahead and cancel. She then told me she would have to pass me through to the accounts department to finalise the cancellation.

The next person I spoke with offered to give me 50% off the package and multiroom for 6 months but I told him why would I accept that when I could just cancel and then sign up in my wifes name the same day for the 6 month half price offer. He put me on hold for a few minutes and offered me 12 months half price package and multiroom and I didnt have to sign for another 12 months so if something much better comes along I can still move.

The bottom line is that if you are a customer outside your 12 month contract and willing to cancel then push your luck and they will give you the offer.

I wish. Similar situation, I called again just there and was told there was NO WAY I would get any offer, and there was no manager available.

Asked that someone call me back, and just got a voicemail from a supposed "supervisor" saying bluntly that the offer is not available to me, "sorry about that".

Next stop, the UK complaints number.

trinib · 07-09-2012 5:43pm

Thanks OP. My husband rang to order this offer last week our current subscription is in my maiden name and we have a name on our house since we got it in 6 years ago so the address looked totally different. Our installer came this morning never even batted an eyelid at the fact we already had sky, he gave us a new dish cause ours was fairly battered. My husband chanced his arm then and asked him would he set the old box up for the free view stations on another tv in the house, he done this no problem for us. I rang then when he was gone to cancel my subscription, was offered the 25% off but made it clear I wasnt interested in any offer and after been put on hold then was put through to the cancellation department and the job was done. So for 9 euro or so more than we were paying for the very basic package we now have the full thing. Thank god sky sports back since we cancelled it a year ago cause we couldnt afford it:)

Fresh Pots · 07-09-2012 6:17pm

trinib wrote: »

My husband chanced his arm then and asked him would he set the old box up for the free view stations on another tv in the house, he done this no problem for us.

Did he do it for free?

ryaner1979 · 07-09-2012 7:14pm

New card arrived today. Can we stick into the old Sky box from previous tenent or do we have to wait for our box to arrive next week??

trinib · 07-09-2012 7:53pm

TheTechGuy wrote: »

trinib wrote: »

My husband chanced his arm then and asked him would he set the old box up for the free view stations on another tv in the house, he done this no problem for us.

Did he do it for free?

No not for free €30 and he threw in a magic eye for the kids room. Well worth it tho saved my husband messing around with cables for hours.

Media999 · 07-09-2012 8:11pm

davenewt wrote: »

I wish. Similar situation, I called again just there and was told there was NO WAY I would get any offer, and there was no manager available.

Asked that someone call me back, and just got a voicemail from a supposed "supervisor" saying bluntly that the offer is not available to me, "sorry about that".

Next stop, the UK complaints number.

Is there something else involved with this? Are you absolutely sure youre not still in contract? Live in an apartment?

My guess if youre not is that there is a note on your account saying that your calling in and not to give you the offer or something. Maybe some prick got the hump. Definitely some reason. The fact they wouldnt get a supervisor aswell.

Look at the amount of replies now of people going through the motions. Sky have processes that they follow. Basically the better offer you get the less commission they get. Unless theres a note from a Supervisor on the account saying not to give it to you for some reason.

If that was me id Cancel. Start an account in a different name.

Technically you could just use a false name to name the account. Maybe even relations name. When they ask you for the bank account name for direct debit just give the right name as they dont cross reference them to other accounts.

Deals On Sky TV Service - (Mostly Cancellation deals)

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