Deals On Sky TV Service - (Mostly Cancellation deals)

Kellford · 07-02-2019 10:42am

Out of contract with sky, paying variety, sports & broadband, if i ring and cancel what are chances of getting discount or would i be better off signing as new customer. thanks

muffler · 07-02-2019 5:43pm

Kellford wrote: »

Out of contract with sky, paying variety, sports & broadband, if i ring and cancel what are chances of getting discount

That question has been asked and answered a hundred times in this thread. Handiest option is to ring and say you want to cancel as you cant afford it any longer. Dont listen to any proposals to rearrange your package to save money so just continue with the proposal to cancel. If you're out of contract you will definitely get an offer.

The best option is to actually cancel and call back a day after you're cut off. Always better offers that way.

Kellford wrote: »

would i be better off signing as new customer. thanks

How do you propose to do that? You do realise that you have to gone for a year before you are classed as a new customer. There are ways around it so if you're a gambler then go for it.

okidoki987 · 07-02-2019 10:53pm

There are ways around it so if you're a gambler then go for it.

Easiest way is to change name and address into Irish.
Always worked for me in the past.

okidoki987 · 08-02-2019 12:07am

https://www.hotukdeals.com/deals/sky-q-1tb-tv-bundle-including-movies-sports-and-hd-45pm-x-18-months-20-install-total-830-3177164

On hotukdeals.com
Some difference in what it costs over here!

The Darkness · 12-02-2019 10:08pm

okidoki987 wrote: »

On hotukdeals.com
Some difference in what it costs over here!

It certainly is; indeed, even more so when you consider that a lot of the people commenting there actually think that it's expensive, relative to what they're paying/have paid.

Especially this by jaydeeuk1, if it's accurate:

"£45 a month seems a lot, I remember paying sub £25 for everything with the 75% off deal for a couple of years."

When did they ever offer 75% off deals here?

This country really is such a relentless rip-off; and it's only getting worse, not better.

ablelocks · 13-02-2019 12:40am

The Darkness wrote: »

When did they ever offer 75% off deals here?

This country really is such a relentless rip-off; and it's only getting worse, not better.

I've always had a minimum of 50% discount since about 2008 from Sky. Every year, I do the cancel/don't go/letmego/goso/please come back dance every 12 months. Once I had 75% off for 12 months and once I had 100% off, incl movies and sports for 9 months. (that's going back a few years though).

Last year was the first year where they didn't make a decent offer, so the cancellation went through on my account. We got a good new customer offer to move to Sky Q under my wifes name and now we're out of contract again this month. We'll cancel that and see what offers come from the cancellation team.

Meanwhile, I've had 3 missed calls from the win-back team in the last 24 hours (they called me last August and I asked them to check in with me around now).

we'll see which team makes the best offer!

ablelocks · 20-02-2019 9:28pm

ablelocks wrote: »

I've always had a minimum of 50% discount since about 2008 from Sky. Every year, I do the cancel/don't go/letmego/goso/please come back dance every 12 months. Once I had 75% off for 12 months and once I had 100% off, incl movies and sports for 9 months. (that's going back a few years though).

Last year was the first year where they didn't make a decent offer, so the cancellation went through on my account. We got a good new customer offer to move to Sky Q under my wifes name and now we're out of contract again this month. We'll cancel that and see what offers come from the cancellation team.

Meanwhile, I've had 3 missed calls from the win-back team in the last 24 hours (they called me last August and I asked them to check in with me around now).

we'll see which team makes the best offer!

Cancellations team : for entertainment + HD - increased after contract from 31.50 to 49.99, then reduced to 35 and now reduced to €28.50. 12 month contract. (2TB box would be 179 to upgrade, but she said hold off till summer and there would probably be deals on it then) Total €342, and no messing around with engineers and swapping boxes etc.

Win-back Team : upgrade box to 2tb, add 1 sky q mini for a net cost of €10. Entertainment pack = 29.99 + 17.50 for HD = 47.50. can't rem if it was a 12 or 18 month contract. Total €580 + all the bother of swapping boxes.

Have asked win back team to include HD and someone will be back tomorrow, but I don't expect to get it so will probably just stick to the lower monthly cost.

km79 · 20-02-2019 10:11pm

I’ll actually be cancelling for real this year !

rushfan · 20-02-2019 10:19pm

Kellford wrote:

Out of contract with sky, paying variety, sports & broadband, if i ring and cancel what are chances of getting discount or would i be better off signing as new customer. thanks

Rang them a few months ago, told them I wanted to cancel Sky Sports only. We've never had the movies. Expected some kind of offer from them but nothing, so the cancellation went ahead. Honestly, I don't miss it as apart from the soccer, I got fed up scrolling through the golf/cricket etc. I'd also cancelled the BT package but would be more likely to go back with them than Sky.

HBC08 · 20-02-2019 10:28pm

I'm paying 73e (increased mid contract from 71e)
My contract is up in a few weeks. I'm wondering how to play this?
When I say I want to cancel do I take their first rebuttal offer or actually go ahead and cancel. If I do the latter can do expect them to call me a few days later with an offer? If I cancel will it take the usual 5-10 working days to get reconnected? Will I even need an engineer to come out? Apoligies for the all the questions but am fed up paying a fortune to sky. Was going to switch to Eir......until I read all the threads on here!

tm2204 · 21-02-2019 5:08am

km79 wrote: »

I’ll actually be cancelling for real this year !

I did, after many years with Sky and playing the annual "game" of threatening to cancel, looking for a deal, not accepting said deal, waiting for callbacks. TBH got sick of all the crap of dealing with them and their extortionate 0818 number (in fairness was free for me cause I was a broadband & talk customer).

Started originally with Sky on a €50 a month 1 year deal for Variety TV + unlimited fibre broadband + off peak calls. This did me fine as I can stream all the premium content I needed & Chromecast it to my TV. Worked perfectly. I liked the convenience of Sky+, live pause & rewind, the Sky EPG and the ability to series link record. The Sky UI is excellent & silky smooth.

Second year it went to €60 a month 1 year deal for same package (best deal I could get).

Last 2 years its been €68 a month 1 year deal for same package (best deal I could get) and this year it went to €71.50 mid contract (I could have cancelled, they offered).

It's going up and up for my basic service requirements and when I looked at my usage my main consideration was the fibre broadband. I don't use the off peak calls at all (my mobile package covers all calls at all times) and my TV usage was predominantly Freesat channels. Although like I mentioned I love the Sky+ facilities.

Also I've had a couple of issues with my hardware that Sky have looked to charge callout and/or replacement hardware fees because I an a Sky HD box owner (I own the equipment) and not a Sky Q owner (Sky own the equipment and it's rented from them). Luckily I told them to "sod off" and fixed the issues myself namely a mis-aligned dish after Storm 'whatever' (a €5 satellite finder sorted this) and one of my cables from the LNB was continuously dropping signal to the box so this was replaced (cheap fix).

Anyways, decided this was the year I was leaving Sky and devised a new strategy. Switched to Pure Telecom for my broadband @ €35 a month for unlimited fibre broadband and anytime local & national calls (brilliant company with excellent customer care support). Bought a second hand Humax 1000S Freesat box for €125 and this box does all the Sky HD box does and more including all the Sky+ functionality. Check it out: https://uk.humaxdigital.com/product/hdr-1000s/

Delighted with the switch. I'm free from the moneygrabbers that are Sky and the Humax box paid for itself in just 3 months (difference in what I pay Sky to what I pay now).

I would recommend this approach to anyone. Combine the Humax box with a Chromecast & some good streaming apps and you have the perfect combo. The priority being fast reliable fibre broadband, or fibre to the home broadband if your lucky enough to live in an area where this is provided by your ISP.

kala85 · 21-02-2019 8:08am

tm2204 wrote: »

I did, after many years with Sky and playing the annual "game" of threatening to cancel, looking for a deal, not accepting said deal, waiting for callbacks. TBH got sick of all the crap of dealing with them and their extortionate 0818 number (in fairness was free for me cause I was a broadband & talk customer).

Started originally with Sky on a €50 a month 1 year deal for Variety TV + unlimited fibre broadband + off peak calls. This did me fine as I can stream all the premium content I needed & Chromecast it to my TV. Worked perfectly. I liked the convenience of Sky+, live pause & rewind, the Sky EPG and the ability to series link record. The Sky UI is excellent & silky smooth.

Second year it went to €60 a month 1 year deal for same package (best deal I could get).

Last 2 years its been €68 a month 1 year deal for same package (best deal I could get) and this year it went to €71.50 mid contract (I could have cancelled, they offered).

It's going up and up for my basic service requirements and when I looked at my usage my main consideration was the fibre broadband. I don't use the off peak calls at all (my mobile package covers all calls at all times) and my TV usage was predominantly Freesat channels. Although like I mentioned I love the Sky+ facilities.

Also I've had a couple of issues with my hardware that Sky have looked to charge callout and/or replacement hardware fees because I an a Sky HD box owner (I own the equipment) and not a Sky Q owner (Sky own the equipment and it's rented from them). Luckily I told them to "sod off" and fixed the issues myself namely a mis-aligned dish after Storm 'whatever' (a €5 satellite finder sorted this) and one of my cables from the LNB was continuously dropping signal to the box so this was replaced (cheap fix).

Anyways, decided this was the year I was leaving Sky and devised a new strategy. Switched to Pure Telecom for my broadband @ €35 a month for unlimited fibre broadband and anytime local & national calls (brilliant company with excellent customer care support). Bought a second hand Humax 1000S Freesat box for €125 and this box does all the Sky HD box does and more including all the Sky+ functionality. Check it out: https://uk.humaxdigital.com/product/hdr-1000s/

Delighted with the switch. I'm free from the moneygrabbers that are Sky and the Humax box paid for itself in just 3 months (difference in what I pay Sky to what I pay now).

I would recommend this approach to anyone. Combine the Humax box with a Chromecast & some good streaming apps and you have the perfect combo. The priority being fast reliable fibre broadband, or fibre to the home broadband if your lucky enough to live in an area where this is provided by your ISP.

Does the iplayer and redwind function on the humax box work?

How many channels can be recorded at the same time

Mr.Maroon · 21-02-2019 2:30pm

rushfan wrote: »

Rang them a few months ago, told them I wanted to cancel Sky Sports only. We've never had the movies. Expected some kind of offer from them but nothing, so the cancellation went ahead. Honestly, I don't miss it as apart from the soccer, I got fed up scrolling through the golf/cricket etc. I'd also cancelled the BT package but would be more likely to go back with them than Sky.

There's usually a 6 months half price sports offer around March/April time to coincide with the Golf Masters, if not there'll be one for the GAA over the summer.

My current half price offer offer will be ending soon - so I'll be cancelling and waiting for the offer to become available again.

tm2204 · 21-02-2019 5:54pm

kala85 wrote: »

Does the iplayer and redwind function on the humax box work?

How many channels can be recorded at the same time

There is an iPlayer 'app' in the 'On Demand' section on the box but it's Geo Locked. There are ways around this though... a simple search in Google

You can record 2 channels at the same time (2 satellite cable feeds into the box) as well as watching an already recorded program all simultaneously.

Juwwi · 23-02-2019 11:48pm

Rang up earlier to cancel everything broadband/tv with sports and movies package,after a painful 35 minute phone call got offered 35% off for 12 months to stay .

First chap started off friendly and chatty but then he nearly turned nasty , started getting nearly angry because l wasn't interested in his stupid suggestions of taking off packages and still keeping the basic tv package .

It must be a soul destroying job they waste 30 mins of small talk and then get annoyed because you continue to ask for a cancellation , must of asked over 25 times politely no l wont go with that option can you just cancel it please .

eventually had to be put over to someone else for final cancellation who within 60 seconds offers 35% off everything to stay .

Live at Three · 24-02-2019 12:22am

So how come some people get a great offer before cancelling and then some are let cancel? Would be easier to know for definite what happens. I was offered something like 8 euros off and she said that was the absolute best she could do.

Also she was dealing in euros off, never talked in terms of percentages.

Tipsy McSwagger · 24-02-2019 8:05am

Live at Three wrote: »

So how come some people get a great offer before cancelling and then some are let cancel? Would be easier to know for definite what happens. I was offered something like 8 euros off and she said that was the absolute best she could do.

Also she was dealing in euros off, never talked in terms of percentages.

Some people have balls some people don’t.

dulpit · 24-02-2019 9:56am

It's possibly down to length of contact too. I cancelled mine 2 years ago and got a better deal when they rang back a few weeks later. I did same for my father in law around the same time and they got a better dea while on phone, but they've been with sky for over a decade...

Live at Three · 24-02-2019 10:45am

Tipsy McSwagger wrote: »

Some people have balls some people don’t.

But going on the examples above, some people with balls who have cancelled have been offered no deal, and other people with a similar amount of balls have been offered 35% off for doing the same thing. With their balls.

Elias79 · 26-02-2019 9:41pm

I rang yesterday to cancel the sports/movies pack, I had it the previous 6 months for 24.50 per month. The best I was offered to keep it was 30 euro per month for 6 months. I went ahead with the cancellation, I'll get a call sometime in April offering it for 24.50 again. Same thing happens every 6 months.

Mr.Maroon · 27-02-2019 2:18pm

Elias79 wrote: »

I rang yesterday to cancel the sports/movies pack, I had it the previous 6 months for 24.50 per month. The best I was offered to keep it was 30 euro per month for 6 months. I went ahead with the cancellation, I'll get a call sometime in April offering it for 24.50 again. Same thing happens every 6 months.

They're currently offering sports/movies pack for 24.50.
Let your cancellation go through and the day it stops working, check the website again and the same deal will likely still be on offer.

Mr.Maroon · 27-02-2019 4:28pm

When you accept a deal from an agent, but then change your mind - how long have you to pull out of the deal?

NabyLadistheman · 27-02-2019 4:32pm

Mr.Maroon wrote: »

When you accept a deal from an agent, but then change your mind - how long have you to pull out of the deal?

14 days cooling off period

Mr.Maroon · 27-02-2019 8:57pm

If I received a misquote from an agent and Sky try and roll back on the offer - what options do I have?

Davy · 27-02-2019 9:32pm

Mr.Maroon wrote: »

If I received a misquote from an agent and Sky try and roll back on the offer - what options do I have?

Unless you had accepted the quote at the time, and entered into contract then they would be entitled to make new offer.

You could still ask for a discount due to their mess-up but they wouldn't be under obligation to do so.

Mr.Maroon · 27-02-2019 9:38pm

Davy wrote: »

Unless you had accepted the quote at the time, and entered into contract then they would be entitled to make new offer.

You could still ask for a discount due to their mess-up but they wouldn't be under obligation to do so.

Yeah I accepted the quote/deal.
When I logged into my account a few hours after the call, my future bills hadn't been updated - so I rang them back and the agent told me it must have been a misquote and she'd forward the details to the manager and when he/she had reviewed the call, they'd get back to me.

NabyLadistheman · 28-02-2019 10:06am

Mr.Maroon wrote: »

Yeah I accepted the quote/deal.
When I logged into my account a few hours after the call, my future bills hadn't been updated - so I rang them back and the agent told me it must have been a misquote and she'd forward the details to the manager and when he/she had reviewed the call, they'd get back to me.

You should get the deal you were misquoted once they have listened to the call

Mr.Maroon · 28-02-2019 2:30pm

Suarezistheman wrote: »

You should get the deal you were misquoted once they have listened to the call

I'm guessing they're not just going to roll over and let me keep the deal.

muffler · 28-02-2019 8:21pm

Mr.Maroon wrote: »

I'm guessing they're not just going to roll over and let me keep the deal.

Why not?

I was on a 6 month half price offer one time and it was due to expire in October of that year. A month earlier during a phone call about an unrelated matter a Sky agent remarked that I was on a great offer and it was due to expire the following April. I asked if he was sure and he said yes. The following month my offer disappeared and the cost doubled so I rang in and asked them to listen to the call I had made a month earlier. They did and to their credit they reapplied the offer for a further 6 months.

Thats one of the very few good things I can say about Sky is that they will do their best to honour whatever a customer was told regardless of previous agreements

Mr.Maroon · 28-02-2019 8:30pm

muffler wrote: »

Why not?

I was on a 6 month half price offer one time and it was due to expire in October of that year. A month earlier during a phone call about an unrelated matter a Sky agent remarked that I was on a great offer and it was due to expire the following April. I asked if he was sure and he said yes. The following month my offer disappeared and the cost doubled so I rang in and asked them to listen to the call I had made a month earlier. They did and to their credit they reapplied the offer for a further 6 months.

Thats one of the very few good things I can say about Sky is that they will do their best to honour whatever a customer was told regardless of previous agreements

I have to say I was wrong. In fairness to them - they stood by the offer and even offered a little bit extra off my bill for any inconvenience caused.

Top marks all round.

km79 · 11-03-2019 7:54pm

Juwwi wrote: »

y .

First chap started off friendly and chatty but then he nearly turned nasty , started getting nearly angry because l wasn't interested in his stupid suggestions of taking off packages and still keeping the basic tv package .
.

I just had the same experience!
Was very weird . He kept telling me I was "mad" to be cancelling and what was I going to do without it. He went on for ages calling me "mad" and saying he "could not understand my thinking"!
It was funny but I found him to be unprofessional.

We are planning on relocating over the summer so I have little interest in offers anyway. Will 99% cancel

Best no contract offer he gave me was Variety plus HD and no sky for 50 euro LOL
I have all that and sky sports for 60 at the moment.
When my cancellation period is up there will only be one month left in Premiership so I will get NOW TV pass to tide me over.

Time to investigate what channels my sky box will have .....

joeKel73 · 11-03-2019 8:12pm

I let Sky Original package expire. I had received an email for "Stay with us for just €20.80 a month" with an offer expiry 3 days after my cut off date. Rang up between being cut off and offer expiring to take up the 20.80 offer. They said I couldn't reactivate a legacy Original package and offered Entertainment package for about €23.

Told them the date on the offer, it went to a manager and they said it was an error on their system and they applied another discount to bring Entertainment package down to €19.20/mth.

Just do ye know they can go to €19.20 and check the date on the retention offer email!

tm2204 · 12-03-2019 3:09am

Sky will never receive another cent from me again.

Messed about, spoken down to & playing their stupid 'cancellation' game for so many years I finally quit this year and now am perfectly happy on Freesat with a Humax HDR-1000S box that I can pause/rewind live tv, record (2 channels at a time) & series link and use the Freesat app on my phone to record remotely. Basically it's Sky+ without the Sky channels but with 150+ freesat channels.

Cost............. €zero per month

:D

km79 · 14-03-2019 11:02pm

km79 wrote: »

I just had the same experience!
Was very weird . He kept telling me I was "mad" to be cancelling and what was I going to do without it. He went on for ages calling me "mad" and saying he "could not understand my thinking"!
It was funny but I found him to be unprofessional.

We are planning on relocating over the summer so I have little interest in offers anyway. Will 99% cancel

Best no contract offer he gave me was Variety plus HD and no sky for 50 euro LOL
I have all that and sky sports for 60 at the moment.
When my cancellation period is up there will only be one month left in Premiership so I will get NOW TV pass to tide me over.

Time to investigate what channels my sky box will have .....

Just got an email
Variety plus sports 35% off
52 euro
That would be more or less what we were looking for but with no HD

However it's a 12 month contract which I don't want

Has anyone received a comparable offer with no contract ?

BobMc · 15-03-2019 2:51pm

tm2204 wrote: »

Sky will never receive another cent from me again.

Messed about, spoken down to & playing their stupid 'cancellation' game for so many years I finally quit this year and now am perfectly happy on Freesat with a Humax HDR-1000S box that I can pause/rewind live tv, record (2 channels at a time) & series link and use the Freesat app on my phone to record remotely. Basically it's Sky+ without the Sky channels but with 150+ freesat channels. Cost............. €zero per month :D

I'm really tempted to do this too, had freesat boxes for years and to be honest its mainly BBC/ITV/CH4 and netflix we all watch. Sky is just getting so expensive these days

Northern lassie · 18-03-2019 3:14pm

Cancelled Sky about 10 days ago. Just got an offer of 35% discount but doesn't include multiroom. If I ignore it is there a chance that I will get another offer?

Thanks

joeKel73 · 18-03-2019 5:00pm

Anyone here getting hassle from Sky over "early termination charges"? We had TV/broadband/talk package that we wanted to cancel. They offered price drop to €59 and I initially accepted but changed my mind within the cooling off period (14 days) and decided to let cancel. Then after that I reactivated TV only.

Now we're getting emails about a €301.50 charge for cancelling the broadband and talk early. I rang and told them I was well within the cooling off period and the Sky support said there is no cooling off period on renewal offers. Told him it's even in the email I received... he said take their emails with a pinch of salt :eek:, that they're generic emails and don't apply to all scenarios!

Waiting now for some call review team to listed back over the calls... was def told on every call that there was a 14 day cooling off period.

Milky1 · 21-03-2019 7:14pm

I didn't realise that multi room was on a 12 months contract too - anybody have any cancelling just that part mid '12 months'? Thanks

km79 · 21-03-2019 7:22pm

BobMc wrote: »

I'm really tempted to do this too, had freesat boxes for years and to be honest its mainly BBC/ITV/CH4 and netflix we all watch. Sky is just getting so expensive these days

If I go ahead and cancel what channels will the sky box pick up without any extra expenditure ?

I have received a similar to last year and ormakly I’d take it . But it’s a 12 month contract and we are selling our house so don’t want to be tied down to a contract

muffler · 21-03-2019 9:33pm

km79 wrote: »

If I go ahead and cancel what channels will the sky box pick up without any extra expenditure ?

This list is fairly comprehensive. There is the odd channels that drops or changes frequency but 95% of whats on that list would be available to you.

Milky1 · 04-04-2019 11:10am

I just cancelled multi room mid contract. They said I'd owe them €75...so I said I'd cancel sports and HD instead because they are not in contract....funnily enough they cancelled multi room no problem then!

Careful_now! · 13-04-2019 11:26am

Currently on the variety package with sky paying 39 a month. Phoned to cancel and was offered a discount of 20% bringing it to 31 a month.

I declined and he told me I wouldn't get a better offer.

The following day, there was a notification in the "My Account " section, offering 35% off for 12 months with a 12 month contract.

I accepted that offer and got a confirmation email

So now my total is 25.35.

CoBo55 · 16-05-2019 4:22pm

My HD is going from €10 to €17, I rang yesterday, normally I'd get either half price or the tenner deal (I haven't paid full price for HD in years), no joy unfortunately, the tenner deal was available but with a 12 month contract. Fcek that I told her to cancel it, time to start looking at iptv me thinks, everyone seems to have it.

muffler · 16-05-2019 8:42pm

CoBo55 wrote: »

My HD is going from €10 to €17, I rang yesterday, normally I'd get either half price or the tenner deal (I haven't paid full price for HD in years), no joy unfortunately, the tenner deal was available but with a 12 month contract. Fcek that I told her to cancel it, time to start looking at iptv me thinks, everyone seems to have it.

Im open to correction but I thought that once you had HD for an initial 12 month contract you could add or remove it again at any time with the usual 31 days notice.

Also is it not the case that HD and box sets are now separate packs costing €8 each I think. So if it was HD only you should have got it for the €8 but maybe you wanted it and the box sets.

EverythingGood · 16-05-2019 10:30pm

muffler wrote: »

Im open to correction but I thought that once you had HD for an initial 12 month contract you could add or remove it again at any time with the usual 31 days notice.

Also is it not the case that HD and box sets are now separate packs costing €8 each I think. So if it was HD only you should have got it for the €8 but maybe you wanted it and the box sets.

Still offering legacy packages to those in them. Sometimes HD is contract on certain price points.

celt262 · 17-05-2019 9:53am

Having to pay for HD in 2019 is madness.

CoBo55 · 17-05-2019 11:54am

muffler wrote: »

Im open to correction but I thought that once you had HD for an initial 12 month contract you could add or remove it again at any time with the usual 31 days notice.

Also is it not the case that HD and box sets are now separate packs costing €8 each I think. So if it was HD only you should have got it for the €8 but maybe you wanted it and the box sets.

I thought that too. There was no mention of the box sets being separate, it was either full price or new contract, take it or leave it.

loyatemu · 17-05-2019 12:02pm

CoBo55 wrote: »

I thought that too. There was no mention of the box sets being separate, it was either full price or new contract, take it or leave it.

you have to move onto the new packages to pay for HD and box sets separately.

snowgal · 17-05-2019 12:27pm

Im paying €39.00 variety and €17 for sky plus HD. Would this be standard? thanks

CoBo55 · 17-05-2019 1:00pm

loyatemu wrote: »

you have to move onto the new packages to pay for HD and box sets separately.

Presumably for sky Q, I'm still on the old set-up. Think I'll be dropping it in the new year, very little bargains to be got from them now.

Deals On Sky TV Service - (Mostly Cancellation deals)

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