Deals On Sky TV Service - (Mostly Cancellation deals)

My 12 month subscription ended in Oct so I scheduled cancellation and they rang back in the final week before I finished and we came to an agreement on my bill. Have Sky Q with phone, broadband and all the channels plus a multiroom. Agreed on price and I check my bank acc on Fri and find out they totally reneged on agreement. Rang them and they say they can't find any notes relating to said agreement. There was a 25% offer on my account up to end of year but it wasn't applied on this offer so they just continued with the bill I was paying up to Oct. Can I go ahead and cancel debit in bank. Offer was over phone so should surely have a record of me accepting it. Has anyone any idea what I can do here

Im gone over 2 years and I got a call yesterday offering me 40% off any package. Im happy enough with my Netflix, Free to Air, Saorview and Freeview channels.

fatherted1969 wrote: »

My 12 month subscription ended in Oct so I scheduled cancellation and they rang back in the final week before I finished and we came to an agreement on my bill. Have Sky Q with phone, broadband and all the channels plus a multiroom. Agreed on price and I check my bank acc on Fri and find out they totally reneged on agreement. Rang them and they say they can't find any notes relating to said agreement. There was a 25% offer on my account up to end of year but it wasn't applied on this offer so they just continued with the bill I was paying up to Oct. Can I go ahead and cancel debit in bank. Offer was over phone so should surely have a record of me accepting it. Has anyone any idea what I can do here

They should have a record of that phone call - ask them to find it. I had a similar problem a few years ago - reneved my contract over the phone but as I knew I was going to be moving I asked them for a free house move / free installation at my new address. When the move came later in a year they were going to charge me for it - asked them to chase up that phone call which they did and they honoured the free house move.

The Darkness wrote: »

It won't help you now, but here's a piece of advice for future reference - download a call recording app (there are loads available in the App and/or Play stores) and record all calls with them, or anyone else in a similar context, yourself.

Then when or if they try to dodge their responsibility or deny agreements that they've made after the fact, by saying that they can't find the recording or are unable to locate the 'notes', or some other such nonsense; you'll have your own record of everything that was said and agreed to - and they'll have no choice but to adhere to their word or face the consequences.

These companies have been taking the utter piss with their charges and their customer (mis)treatment for years, whenever they thought they could get away with it.
So we should all know better than to trust them blindly, to always be upfront with us now; and doing this is a means of protecting yourself or proving your position, in the event of it happening.

Just remember you have to tell them you are recording the call. It doesn't matter what they say once it will not matter unless you tell them

Esel wrote: »

This is incorrect. You are entitled to record your call without informing the other party. There is no requirement to inform them.

Yes they are, you have to have consent from the other party to record them.

EverythingGood wrote: »

Yes they are, you have to have consent from the other party to record them.

It has been discussed a number of times in the Legal Discussion forum. I'm afraid you are incorrect.

As long as one party (you in this case) is aware the call is being recorded, that is sufficient.

I agree it seems counter-intuitive.

Masala wrote: »

Guys.... a quick definitive answer needed here: I have Sky+ setup and am going to Sky Q - can the Sky Q work/run on the current cabling???

Anybody got any experience on same??If not ... what cable do I need as I will need to buy in advance and pull it thru.... my house is a nightmare on access to attics / ceilings / built in units etc and I couldn't have a Sky Engineer in there !!!

Your current cables should be fine. The sky tech will need to change your LNB.

If you have multi room they won’t need those wires. Sky Q mini boxes are wireless and easily movable.

Masala wrote: »

Guys.... a quick definitive answer needed here: I have Sky+ setup and am going to Sky Q - can the Sky Q work/run on the current cabling???

Anybody got any experience on same??If not ... what cable do I need as I will need to buy in advance and pull it thru.... my house is a nightmare on access to attics / ceilings / built in units etc and I couldn't have a Sky Engineer in there !!!

Yes. I went from Sky+ to Sky Q and no need to change cables. I asked for a hybrid LNB as that has to be changed. Leaves me the option of switching to freesat in future if price gets too silly.

Masala wrote: »

Thanks Damien..... so when I get the call from the Engineer,,,I should tell him to 'bring a Hybrid LNB' ?? How many connections can that take. My current setup has 4 connections on a 4 head LNB (I think..... 2 for the SKY+ to the Sky Box in sitting room and 1 to the kitchen for freesat and 1 to bedroom for freesat) Can I ask him to keep the Kitchen and bedroom as is???

Sorry for the delay, I was at peace proms. Ask the engineer on the day. They usually have them. I don't think they are obliged to do anything other than sky connection but no harm asking nicely, offer tea and cakes

Out of contract with sky, paying variety, sports & broadband, if i ring and cancel what are chances of getting discount or would i be better off signing as new customer. thanks

There are ways around it so if you're a gambler then go for it.

Easiest way is to change name and address into Irish.
Always worked for me in the past.

okidoki987 wrote: »

On hotukdeals.com
Some difference in what it costs over here!

It certainly is; indeed, even more so when you consider that a lot of the people commenting there actually think that it's expensive, relative to what they're paying/have paid.

Especially this by jaydeeuk1, if it's accurate:

"£45 a month seems a lot, I remember paying sub £25 for everything with the 75% off deal for a couple of years."

When did they ever offer 75% off deals here?

This country really is such a relentless rip-off; and it's only getting worse, not better.

ablelocks wrote: »

I've always had a minimum of 50% discount since about 2008 from Sky. Every year, I do the cancel/don't go/letmego/goso/please come back dance every 12 months. Once I had 75% off for 12 months and once I had 100% off, incl movies and sports for 9 months. (that's going back a few years though).

Last year was the first year where they didn't make a decent offer, so the cancellation went through on my account. We got a good new customer offer to move to Sky Q under my wifes name and now we're out of contract again this month. We'll cancel that and see what offers come from the cancellation team.

Meanwhile, I've had 3 missed calls from the win-back team in the last 24 hours (they called me last August and I asked them to check in with me around now).

we'll see which team makes the best offer!

Cancellations team : for entertainment + HD - increased after contract from 31.50 to 49.99, then reduced to 35 and now reduced to €28.50. 12 month contract. (2TB box would be 179 to upgrade, but she said hold off till summer and there would probably be deals on it then) Total €342, and no messing around with engineers and swapping boxes etc.

Win-back Team : upgrade box to 2tb, add 1 sky q mini for a net cost of €10. Entertainment pack = 29.99 + 17.50 for HD = 47.50. can't rem if it was a 12 or 18 month contract. Total €580 + all the bother of swapping boxes.

Have asked win back team to include HD and someone will be back tomorrow, but I don't expect to get it so will probably just stick to the lower monthly cost.

Kellford wrote:

Out of contract with sky, paying variety, sports & broadband, if i ring and cancel what are chances of getting discount or would i be better off signing as new customer. thanks

Rang them a few months ago, told them I wanted to cancel Sky Sports only. We've never had the movies. Expected some kind of offer from them but nothing, so the cancellation went ahead. Honestly, I don't miss it as apart from the soccer, I got fed up scrolling through the golf/cricket etc. I'd also cancelled the BT package but would be more likely to go back with them than Sky.

km79 wrote: »

I’ll actually be cancelling for real this year !

I did, after many years with Sky and playing the annual "game" of threatening to cancel, looking for a deal, not accepting said deal, waiting for callbacks. TBH got sick of all the crap of dealing with them and their extortionate 0818 number (in fairness was free for me cause I was a broadband & talk customer).

Started originally with Sky on a €50 a month 1 year deal for Variety TV + unlimited fibre broadband + off peak calls. This did me fine as I can stream all the premium content I needed & Chromecast it to my TV. Worked perfectly. I liked the convenience of Sky+, live pause & rewind, the Sky EPG and the ability to series link record. The Sky UI is excellent & silky smooth.

Second year it went to €60 a month 1 year deal for same package (best deal I could get).

Last 2 years its been €68 a month 1 year deal for same package (best deal I could get) and this year it went to €71.50 mid contract (I could have cancelled, they offered).

It's going up and up for my basic service requirements and when I looked at my usage my main consideration was the fibre broadband. I don't use the off peak calls at all (my mobile package covers all calls at all times) and my TV usage was predominantly Freesat channels. Although like I mentioned I love the Sky+ facilities.

Also I've had a couple of issues with my hardware that Sky have looked to charge callout and/or replacement hardware fees because I an a Sky HD box owner (I own the equipment) and not a Sky Q owner (Sky own the equipment and it's rented from them). Luckily I told them to "sod off" and fixed the issues myself namely a mis-aligned dish after Storm 'whatever' (a €5 satellite finder sorted this) and one of my cables from the LNB was continuously dropping signal to the box so this was replaced (cheap fix).

Anyways, decided this was the year I was leaving Sky and devised a new strategy. Switched to Pure Telecom for my broadband @ €35 a month for unlimited fibre broadband and anytime local & national calls (brilliant company with excellent customer care support). Bought a second hand Humax 1000S Freesat box for €125 and this box does all the Sky HD box does and more including all the Sky+ functionality. Check it out: https://uk.humaxdigital.com/product/hdr-1000s/

Delighted with the switch. I'm free from the moneygrabbers that are Sky and the Humax box paid for itself in just 3 months (difference in what I pay Sky to what I pay now).

I would recommend this approach to anyone. Combine the Humax box with a Chromecast & some good streaming apps and you have the perfect combo. The priority being fast reliable fibre broadband, or fibre to the home broadband if your lucky enough to live in an area where this is provided by your ISP.