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GoMo FAQs

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    #1682
    madmoe
    Registered Users Posts: 4,364 ✭✭✭madmoe


    Office 365 2FA for MFA is spotty with GoMo I find....texts can take a long time to come through!? I end up having to get it to call me on my GoMo number then 2 mins later the texts arrive!?

    Cheers,
    M


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    #1683
    Yggr of Asgard
    Registered Users Posts: 5,148 ✭✭✭Yggr of Asgard


    madmoe wrote: »
    Office 365 2FA for MFA is spotty with GoMo I find....texts can take a long time to come through!? I end up having to get it to call me on my GoMo number then 2 mins later the texts arrive!?

    Cheers,
    M

    Why not use the Microsoft Authenticator, it's very quick for Office365 and saves loads of typing.


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    #1684
    hawaii501
    Registered Users Posts: 1,056 ✭✭✭hawaii501


    Hi all,

    I received my bill today but was €2 for each premium text(SMS & MMS). does this mean it's €2 to send a text?

    Also what's premium text, don't remember sending any texts as usually use whatsapp, etc.

    TIA


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    #1685
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    Could be a donation text or something similar. Look at your bill and you will see what number was texted.


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    #1686
    Gooser14
    Registered Users Posts: 1,551 ✭✭✭Gooser14


    hawaii501 wrote:
    I received my bill today but was €2 for each premium text(SMS & MMS). does this mean it's €2 to send a text?


    That seems to be a competition entry text such as the Late Late Show competition.


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    #1687
    hawaii501
    Registered Users Posts: 1,056 ✭✭✭hawaii501


    It is 2 texts from a 57666 number, just checked the date and it was during Cheltenham week(before the lockdown) therefore highly intoxicated which explains why I don't remember :)

    Cheers both.


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    #1688
    madmoe
    Registered Users Posts: 4,364 ✭✭✭madmoe


    Yggr of Asgard wrote: »
    Why not use the Microsoft Authenticator, it's very quick for Office365 and saves loads of typing.

    I have used an authentication app before but changed phones and did reinstall it yet.

    Thanks for the reminder ;-)

    M


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    #1689
    DopeTech
    Registered Users Posts: 6,754 ✭✭✭DopeTech


    hawaii501 wrote: »
    It is 2 texts from a 57666 number, just checked the date and it was during Cheltenham week(before the lockdown) therefore highly intoxicated which explains why I don't remember :)

    Cheers both.

    One of these might trigger your memory.

    https://servicechecker.comreg.ie/Find/Index?ShortCode=57666


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    #1690
    CiarraiAbu2
    Registered Users Posts: 582 ✭✭✭CiarraiAbu2


    Anybody else find the speed very slow today, I can normally work the laptop and use the phone but the hotspot stopped working the minute I took a call today.


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    #1691
    Heraldoffreeent
    Registered Users Posts: 1,467 ✭✭✭Heraldoffreeent


    CiarraiAbu2 wrote: »
    Anybody else find the speed very slow today, I can normally work the laptop and use the phone but the hotspot stopped working the minute I took a call today.

    Yeah that's par for the course.You generally can't make calls and have the hotspot work simultaneously.


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    #1692
    madmoe
    Registered Users Posts: 4,364 ✭✭✭madmoe


    Heraldoffreeent wrote: »
    Yeah that's par for the course.You generally can't make calls and have the hotspot work simultaneously.

    Is there a setting where that can be changed??

    Cheers,
    M


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    #1693
    Heraldoffreeent
    Registered Users Posts: 1,467 ✭✭✭Heraldoffreeent


    madmoe wrote: »
    Is there a setting where that can be changed??

    Cheers,
    M

    Not as far as I know, used have that problem a few years ago, had to log on to a remote application, I'd be running stuff, Phone would ring.......take call, drop connection. A dual sim phone gets around it I think.


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    #1694
    Ten Pin
    Registered Users Posts: 2,815 ✭✭✭Ten Pin


    In theory, calls and data should work simultaneously in 3G mode.

    Check what shows in the signal indicator when you make a call...does it go from 4G to 3G or 4G to 2G.

    Then make a call when phone is in 3G mode (set this in Mobile Network settings) and check if data is still available.


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    #1695
    tv3tg4
    Registered Users Posts: 519 ✭✭✭tv3tg4


    Is there a way of seeing a detailed bill. I was charged more than 9.99/

    I had interternational and premium calls barred.

    It is good value.


    Speeds and call.quality can vary


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    #1696
    CiarraiAbu2
    Registered Users Posts: 582 ✭✭✭CiarraiAbu2


    tv3tg4 wrote: »
    Is there a way of seeing a detailed bill. I was charged more than 9.99/

    I had interternational and premium calls barred.

    It is good value.


    Speeds and call.quality can vary

    Log into your gomo account and you can get a full breakdown


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    #1697
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    CiarraiAbu2 wrote: »
    Log into your gomo account and you can get a full breakdown

    It will be under "My Bills".


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    #1698
    TheQuietBeatle
    Registered Users Posts: 614 ✭✭✭TheQuietBeatle


    tv3tg4 wrote: »
    Is there a way of seeing a detailed bill. I was charged more than 9.99/

    I had interternational and premium calls barred.

    It is good value.


    Speeds and call.quality can vary

    We were charged 2 euro more also randomly.


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    #1699
    DopeTech
    Registered Users Posts: 6,754 ✭✭✭DopeTech


    TheQuietBeatle wrote: »
    We were charged 2 euro more also randomly.

    What does it say on the bill?


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    #1700
    g6fdyotp5nj2l7
    Closed Accounts Posts: 436 ✭✭g6fdyotp5nj2l7


    TheQuietBeatle wrote:
    We were charged 2 euro more also randomly.

    Doubt it's randomly you're bill will tell you what the charge is for


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    #1701
    hawaii501
    Registered Users Posts: 1,056 ✭✭✭hawaii501


    DopeTech wrote: »
    One of these might trigger your memory.

    https://servicechecker.comreg.ie/Find/Index?ShortCode=57666

    Thanks a lot for this, nearly positive someone mentioned Laura Lynn and that explains the 2 small donations :)


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    #1702
    DopeTech
    Registered Users Posts: 6,754 ✭✭✭DopeTech


    Callie Glamorous Target wrote: »
    Doubt it's randomly you're bill will tell you what the charge is for

    Exactly, Is it now beyond people to check their itemised bills?


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    #1703
    jamesieliz
    Registered Users Posts: 70 ✭✭jamesieliz


    2 texts on my wife’s bill for 30 cents from Niger, how do I block scammers like this for her ?


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    #1704
    Ten Pin
    Registered Users Posts: 2,815 ✭✭✭Ten Pin


    2 texts on my wife’s bill for 30 cents from Niger, how do I block scammers like this for her ?

    30c each or for both?

    The international SMS rate is 15c.

    What specific details are on the bill?

    Is there any SMS record on the phone for the texts?

    Scams are usually in the order of 2.50 x 8 for premium SMS, so 30c for texts seem like it might be a billing error unless something was sent accidentally.

    Either way tell gomo to apply a premium SMS bar to the account.


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    #1705
    BarryM
    Registered Users Posts: 837 ✭✭✭BarryM


    I wondered why mine was higher than the usual €9.99, forgot, I sent SMSs to RTE and Newstalk.... complete waste. ;)


  • Options
    #1706
    Thegalwayman
    Registered Users Posts: 746 ✭✭✭Thegalwayman


    Can you use GoMo sim as a WiFi hotspot in an iPhone?


  • Options
    #1707
    JTMan
    Registered Users Posts: 5,537 ✭✭✭JTMan


    Thegalwayman wrote: »
    Can you use GoMo sim as a WiFi hotspot in an iPhone?

    Yes.


  • Options
    #1708
    Osbourn
    Registered Users Posts: 3 ✭Osbourn


    My last two bills have extra charges in the amount of €7.50 for three SMS messages to austria. This if I uderstand it relates to scam calls I am getting. An app I am using blockes the call next I get a text message which I only replied one time saying stop. GOMO are telling me that a) when I signed up I used a premium service number when the number I am using is the number that was on the sim card. Now their telling me I opted into premium number options. I do not recall opting for anything other that the basic €9.99 per month. Is this a scam or something. Lets wait a few months then we will start hitting them with charges. I am about tired of this and fully intend to pursue it through COMREG and the comsumer agencies.


  • Options
    #1709
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    You'll need a complaint reference number for Comreg.


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    #1710
    paddy19
    Registered Users Posts: 1,138 ✭✭✭paddy19


    GoMO have an opt out of premium services in Accounts Details, bar mobile services.

    I can't remember if it was default opt in or opt out.


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    #1711
    Ten Pin
    Registered Users Posts: 2,815 ✭✭✭Ten Pin


    It's opted in by default so you need to request opt out, which is a flaw, Comreg should stipulate that it's disabled by default but then no one would opt in and Comreg wouldn't get any licence fee revenue.

    At the very least they should ban reverse charge SMS so that if a user wanted to enter a competition, they could do so without being blindsided by a scam by unscrupulous companies.

    It's bizarre that Comreg just allow this to continue and it's equally bizarre that there is little to no coverage by consumer journalists of what seems to be a widespread problem.


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