GoMo FAQs

unhappys10 · 18-09-2020 6:17pm

How long does it take to port to Gomo?
Initiated my port from Vodafone Wednesday at 2pm, still nothing. Contacted them today and said come back to them if nothing by 21st, which will be 5 days. Not off to a great start.

Have ported a few times over the years and I don't think I ever waited more than an hour or 2.

DopeTech · 18-09-2020 7:08pm

madmoe wrote: »

How does one get that deal...curious ;-)

Big thread in bargain alerts here : https://touch.boards.ie/thread/2058109572/62/#post114657484

You can also use a referral link from this thread and get a free months membership after you buy your first.
https://touch.boards.ie/thread/2057998585/1/#post114638656

Doge · 21-09-2020 2:12pm

Anyone having issues accessing voice mail today?

It just disconnects after a while instead of going through.

New Home · 21-09-2020 2:21pm

Yes. I couldn't hear the prompts at all on Friday, I just pressed # a couple of times and eventually I was able to hear the recording that said "This is not a valid option" and then the prompts were listed again. This was through 171, though, not through 085 5 xxxxxxx.

DopeTech · 21-09-2020 3:44pm

Has anyone tried to port in a second number to replace their own one they had already ported in? It looks to be possible via the website but just curious if anyone has done this.

DopeTech · 21-09-2020 6:14pm

DopeTech wrote: »

Has anyone tried to port in a second number to replace their own one they had already ported in? It looks to be possible via the website but just curious if anyone has done this.

To answer my own question, I confirmed with Gomo, you can port in a 2nd number to replace your already ported in number. Might be useful to somebody.

unhappys10 · 22-09-2020 11:50am

Gomo probably has the worst customer service I have ever come across and that's saying something.

Joined recently, my number is porting from VF since last Wednesday.

Got onto their terrible chat service several times. Was told it could take another week. I said I wanted to cancel and they disconnected the chat, this happened 3 times and only once I said I wanted to cancel, very convenient. Can't cancel port as they say I will lose my VF number which I've had for about 15 years.

Awful manner on chat, spelling mistakes, no grammar, so unprofessional.

As soon as my port completes (if ever) I'm leaving.

If this is the hassle you get trying to join imagine what it'd be like later if you have a problem.

Absolutely atrocious.

august12 · 22-09-2020 12:03pm

unhappys10 wrote: »

Gomo probably has the worst customer service I have ever come across and that's saying something.

Joined recently, my number is porting from VF since last Wednesday.

Got onto their terrible chat service several times. Was told it could take another week. I said I wanted to cancel and they disconnected the chat, this happened 3 times and only once I said I wanted to cancel, very convenient. Can't cancel port as they say I will lose my VF number which I've had for about 15 years.

Awful manner on chat, spelling mistakes, no grammar, so unprofessional.

As soon as my port completes (if ever) I'm leaving.

If this is the hassle you get trying to join imagine what it'd be like later if you have a problem.

Absolutely atrocious.

Their chat service is.horrendous, same with me, they disconnected the chat, they are beyond useless but I contacted them through Facebook messenger and had a much more pleasant experience. So maybe try that option.

unhappys10 · 22-09-2020 12:32pm

august12 wrote: »

Their chat service is.horrendous, same with me, they disconnected the chat, they are beyond useless but I contacted them through Facebook messenger and had a much more pleasant experience. So maybe try that option.

Thanks, I'll give that a go.

Oh horrendous doesn't even cover it, it's like chatting with a moody teenager!

irishgirl19 · 24-09-2020 2:08pm

It's probably already been asked, but if my phone is locked to eir, will it still accept a GoMo sim?

ltd440 · 24-09-2020 2:38pm

irishgirl19 wrote: »

It's probably already been asked, but if my phone is locked to eir, will it still accept a GoMo sim?

Yes

antocann · 24-09-2020 8:15pm

Would anyone know how long it takes to recieve sims once order says completed ?
Account says completed 3 days ago and numbers from sims etc online but no sign of any sim cards in the post .

westyIrl · 24-09-2020 10:13pm

antocann wrote: »

Would anyone know how long it takes to recieve sims once order says completed ?
Account says completed 3 days ago and numbers from sims etc online but no sign of any sim cards in the post .

Ordered two sims seperately and I think it was 3-4 days each time. Not fast, not slow. That was at at time when they were hitting the promotions hard so I don't see why you'd have an issue unless of a cock up.

Jim

opus · 28-09-2020 11:33am

I was impressed by the GoMo speeds in Ballincollig in Co Cork on Sunday, too bad I've never seen anything like this sort of speed in Cork city.

48 in the same spot was a bit slower but again faster than anything I've seen in the city.

99nsr125 · 29-09-2020 6:05pm

Changed to 48

I can take phone calls and get data again !

4G none of the umts shíte GoMo were restricting me too

christy c · 02-10-2020 10:39am

The data allowance runs by calendar month, is that correct? So should be getting the bill in the next few days?

DopeTech · 02-10-2020 10:40am

christy c wrote: »

The data allowance runs by calendar month, is that correct? So should be getting the bill in the next few days?

Yep

Savage_Henry · 06-10-2020 9:25pm

Is the gomo 4g speed the same as meteor/eir? Or do they cap something for gomo?

I have Virgin and i recently moved to Dublin 8 and their 4g speed is much slower than my previous D1 location.

99nsr125 · 07-10-2020 3:09am

Savage_Henry wrote: »

Is the gomo 4g speed the same as meteor/eir? Or do they cap something for gomo?

I have Virgin and i recently moved to Dublin 8 and their 4g speed is much slower than my previous D1 location.

It's because they are shıte

KildareP · 07-10-2020 6:47am

Savage_Henry wrote: »

Is the gomo 4g speed the same as meteor/eir? Or do they cap something for gomo?

I have Virgin and i recently moved to Dublin 8 and their 4g speed is much slower than my previous D1 location.

They don't cap or throttle compared to Eir, no (have tested with an Eir and GoMo SIM side by side).
Data speed on GoMo is same as you would get on Eir.

cherryghost · 07-10-2020 10:41am

My wifes 9.99 for life offer changed to 12.99 this month without notification. Anyone else had theirs changed?

bugsyb4 · 07-10-2020 10:45am

cherryghost wrote: »

My wifes 9.99 for life offer changed to 12.99 this month without notification. Anyone else had theirs changed?

Nope that's surely a mistake. Would be getting on to them about that!

New Home · 07-10-2020 11:32am

Unless she had charges outside the main offer?

Aquos76 · 07-10-2020 1:10pm

Did ye look at her bill and see what other charges there are in place?

BowWow · 07-10-2020 1:19pm

cherryghost wrote: »

My wifes 9.99 for life offer changed to 12.99 this month without notification. Anyone else had theirs changed?

Mine was 9.99 as usual. How long has she had the 9.99 deal?

Aquos76 · 07-10-2020 1:23pm

BowWow wrote: »

Mine was 9.99 as usual. How long has she had the 9.99 deal?

I’d be surprised if she was changed to be honest, it’s more than likely outside of bundle charges like uk numbers or mms messages.

cherryghost · 07-10-2020 1:33pm

New Home wrote: »

Unless she had charges outside the main offer?

No outside charges. The bill we got is standard but marked 12.99 now. She was on 9.99 for over a year now. Will give them a ring

DopeTech · 07-10-2020 1:35pm

cherryghost wrote: »

No outside charges. The bill we got is standard but marked 12.99 now. She was on 9.99 for over a year now. Will give them a ring

Good luck with that!

Ten Pin · 07-10-2020 1:57pm

No outside charges. The bill we got is standard but marked 12.99 now. She was on 9.99 for over a year now. Will give them a ring

Gomo launched on 15 October last year so there might be a glitch in their system that reverts to "full" price when the first year ends...similar to a lot of other Eir offers.

That's just a guess...if it happens to others who have been with them from the start then that's a possible explanation. Otherwise it's just characteristic of Eir/Gomo having an unreliable billing system...take your pick which it is.

opus · 08-10-2020 10:32am

The phones people get at work are Samsung S20's with 5G now so I borrowed one from a colleague & put my GoMo SIM into it to see if it would get whiff of 5G. Sadly nothing showed up close to Cork city centre where Eir's coverage maps shows full coverage.

madmoe · 08-10-2020 12:02pm

I am getting the 5G symbol showing on mine in parts of Clondalkin and in Dublin City Centre, around Jervis specifically.

Cheers,
M

DopeTech · 08-10-2020 6:05pm

madmoe wrote: »

I am getting the 5G symbol showing on mine in parts of Clondalkin and in Dublin City Centre, around Jervis specifically.

Cheers,
M

Are you getting 5g speeds?

madmoe · 09-10-2020 9:29am

DopeTech wrote: »

Are you getting 5g speeds?

I am pretty sure I was. I will re-run them the next time in Speedtest and post them here.

Cheers,
Mark

Yyhhuuu · 10-10-2020 10:39pm

I keep getting charged for premium texts/ SMS ( NOT MMS) 15c each eventhough premium is barred by me. Obviously I dont text premium numbers. It's happened several times.

I Contacted customer service via facebook they refunded me.

Also on several trips to UK (London) I could only receive calls and data roaming. It was not possible to make calls roaming. GO MO said the settings ( their settings NOT my phone settings) were at issue and now rectified.

Anybody have similar problems.

Apart from this very happy with GO MO.

Quackster · 10-10-2020 11:49pm

Yyhhuuu wrote: »

I keep getting charged for premium texts/ SMS ( NOT MMS) 15c each eventhough premium is barred by me. Obviously I dont text premium numbers. It's happened several times.

I Contacted customer service via facebook they refunded me.

Also on several trips to UK (London) I could only receive calls and data roaming. It was not possible to make calls roaming. GO MO said the settings ( their settings NOT my phone settings) were at issue and now rectified.

Anybody have similar problems.

Apart from this very happy with GO MO.

The premium text bar doesn't bar 50xxx and 51xxx short-codes, those that are free to text and those that are charged at your operator's standard out-of-bundle rate (15c in most cases).

Heighway61 · 11-10-2020 3:41pm

Is there still a two-sim limit per account? I want to add a sim for my son, which would be a third?

Also, have they stopped replying to customer care emails?

DopeTech · 11-10-2020 3:44pm

Heighway61 wrote: »

Is there still a two-sim limit per account? I want to add a sim for my son, which would be a third?

Also, have they stopped replying to customer care emails?

The limit is 4 or 5 now.

Yyhhuuu · 11-10-2020 7:20pm

Quackster wrote: »

The premium text bar doesn't bar 50xxx and 51xxx short-codes, those that are free to text and those that are charged at your operator's standard out-of-bundle rate (15c in most cases).

I never rang or texted any of those numbers you mention. Only Irish mobiles. Still charged as premium calls by go mo.

DopeTech · 11-10-2020 7:21pm

Yyhhuuu wrote: »

I never rang or texted any of those numbers you mention. Only Irish mobiles. Still charged as premium calls by go mo.

Are you receiving unsolicited texts from any short codes?

Ten Pin · 11-10-2020 8:25pm

I never rang or texted any of those numbers you mention. Only Irish mobiles. Still charged as premium calls by go mo.

What's the detail for the charge on the bill?

Check SMS service centre number, it might be incorrect, can someone post the correct one to verify? There's a charge of 15.25c if it's incorrect.

Quackster · 11-10-2020 10:19pm

DopeTech wrote: »

Are you receiving unsolicited texts from any short codes?

Sounds like reminder texts for some service like Ryanair, parking companies etc.

Gooser14 · 12-10-2020 12:00am

Yyhhuuu wrote:

I never rang or texted any of those numbers you mention. Only Irish mobiles. Still charged as premium calls by go mo.

Have you checked the itemised bill for out of bundle charges?

Yyhhuuu · 12-10-2020 12:28pm

Gooser14 wrote: »

Have you checked the itemised bill for out of bundle charges?

Go mo refunded me. They were ordinary text messages to irish landline (sms NOT MMS) so included in 9.99 deal but for some reason classed as premium.

Quackster · 12-10-2020 1:14pm

Yyhhuuu wrote: »

Go mo refunded me. They were ordinary text messages to irish landline (sms NOT MMS) so included in 9.99 deal but for some reason classed as premium.

In my experience, SMS to landlines is generally excluded from bundles and no doubt GoMo has done likewise. However, it doesn't appear to be explicitly spelled out anywhere on their website so it's fair to expect them to refund in this case.

I see the data fair-usage is now 120GB according to their published T&Cs.

DopeTech · 12-10-2020 1:35pm

Yyhhuuu wrote: »

Go mo refunded me. They were ordinary text messages to irish landline (sms NOT MMS) so included in 9.99 deal but for some reason classed as premium.

Wow I didn't know that still existed.

Quackster · 12-10-2020 3:01pm

DopeTech wrote: »

Wow I didn't know that still existed.

Yeah, I didn't think any landline provider still supported it either.

westyIrl · 12-10-2020 8:03pm

Quackster wrote: »

I see the data fair-usage is now 120GB according to their published T&Cs.

Always nice to see unlimited becoming more unlimited:D

Wish they would do another 9.99 promo for a month as I'd have a few to sign up. I guess three's 7.99 deal kills the headline somewhat.

Jim

New Home · 12-10-2020 8:57pm

48 also has a 7.99 deal with 100gb data and the same deal as GoMo for calls and texts.

Yyhhuuu · 13-10-2020 2:05am

DopeTech wrote: »

Wow I didn't know that still existed.

Sorry I meant sms texts to Irish mobiles rather than landlines

DopeTech · 13-10-2020 6:51am

Gomo have reached 250,000 subscribers.

https://www.joe.ie/tech/gomo-announces-reached-250000-subscribers-706156

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