* Ryanair * Ryanair * Ryanair *

limabromac · 22-06-2020 7:30am

Gael23 wrote: »

If the flight I change to has a lower fare can the difference be offset against the change fee?

Definitely not. !

Is this your first time flying with ryanair ?

Ryanair keep your money if you change your mind and make more money if you change your flight.....and then they make you wait 3-4 months for a refund of your money which they debited instantaneously when you booked your flight which they cancelled due to the pandemic....that's how they do business...

You have made me smile though with your questions on this rainy Monday morning so thankyou..

Gael23 · 22-06-2020 8:10am

limabromac wrote: »

Definitely not. !

Is this your first time flying with ryanair ?

Ryanair keep your money if you change your mind and make more money if you change your flight.....and then they make you wait 3-4 months for a refund of your money which they debited instantaneously when you booked your flight which they cancelled due to the pandemic....that's how they do business...

You have made me smile though with your questions on this rainy Monday morning so thankyou..

It’s my first time not being able to go on a flight I had booked

Patser · 22-06-2020 8:12am

Patser wrote: »

Yep, had similar 'success' yesterday after trying the Ryanair chat again. After months of waiting hours on it with no connection, was almost caught out to be chatting after 15 minutes. Requested refund, they said ok, and got an email very soon after - but that says will be refunded as soon as possible, which in Ryanair speak could be anytime

Just an update on this 'success'

Got an email last week, apologising and saying I'm still in the queue for a refund - so for a flight cancelled in March, that I made contact about at start of June after being patient, I'm still waiting for a €1k plus refund.....:(

BTW I also contacted CAR at start of June, and have heard nothing from them either

un5byh7sqpd2x0 · 22-06-2020 8:25am

Gael23 wrote: »

Covid 19 wasn’t in Europe at the time I booked my flight in February. I wouldn’t have otherwise .

Then it’s a matter for your travel insurance, not Ryanair.

limabromac · 22-06-2020 8:39am

Gael23 wrote: »

It’s my first time not being able to go on a flight I had booked

When did you book the flight?
When is the flight for?
Have you booked travel insurance with flight disruption as an extra?
People can still fly you just need to take more precautions as Ryanair have advised...
Believe me i am not defending them... They have put me and thousands of people through the ringer to get their money back and they have blamed the govt and not followed any rules of the EU..

if you have an underlying illness that affects you pandemic or not you need to have booked flight disruption insurance and give a strongly worded medical letter from doc to your Insurance to claim from them now that you cannot/may wish not to travel and also try the same letter to Ryanair to see if they will allow refund or free flight change...

Gael23 · 22-06-2020 9:33am

limabromac wrote: »

When did you book the flight?
When is the flight for?
Have you booked travel insurance with flight disruption as an extra?
People can still fly you just need to take more precautions as Ryanair have advised...
Believe me i am not defending them... They have put me and thousands of people through the ringer to get their money back and they have blamed the govt and not followed any rules of the EU..

if you have an underlying illness that affects you pandemic or not you need to have booked flight disruption insurance and give a strongly worded medical letter from doc to your Insurance to claim from them now that you cannot/may wish not to travel and also try the same letter to Ryanair to see if they will allow refund or free flight change...

Booked the flight in February which is this Saturday June 27th and returning Monday July 6th.
I have insurance but not sure what is covered as regards travel disruption

limabromac · 22-06-2020 10:01am

Gael23 wrote: »

Booked the flight in February which is this Saturday June 27th and returning Monday July 6th.
I have insurance but not sure what is covered as regards travel disruption

Corona virus was definitely in Europe in feb.. according to the WHO European Region, COVID-19 surveillance was implemented 27 January 2020. As at 21 February, nine European countries reported 47 cases... and everyone was watching China and the developing situation as it had been in the news since December....

Ring your travel insurance and check the details if you are covered...
check on Ryanair if you can move your flight to whenever you wish to travel...

Contact your doc to get a note to to say it isn't advisable for you to travel as you have a high risk medical illness..

However, if it's just that you don't want to travel then you will have to forfeit your money or pay for a change...

Caranica · 22-06-2020 10:42am

Patser wrote: »

Just an update on this 'success'

Got an email last week, apologising and saying I'm still in the queue for a refund - so for a flight cancelled in March, that I made contact about at start of June after being patient, I'm still waiting for a €1k plus refund.....:(

BTW I also contacted CAR at start of June, and have heard nothing from them either

My flight was in March, I contacted them in March and I'm still waiting. I also contacted CAR in May and nothing from them either.

Patser · 23-06-2020 2:41pm

Oooh!

Just got another email saying refund is processed and has been sent back, should show in account in next few days depending on bank - almost bang one months since flight was cancelled, but at least it's on the way

IdHidden · 23-06-2020 3:19pm

We had flights that cost 618 euro booked from Italy to Ireland in July, for a planned family holiday that we had to cancel due to COvid19. Ryanair sent us an email saying they had changed the departure airport and asking us to accept the changes or apply for a refund. So we selected a refund and yesterday I got an email from Ryanair saying

"I acknowledge receipt of your recent refund request. We confirm that your refund request has been processed back to the form of payment used to pay for your booking"

However they only refunded 50 euro !!!!!!

What can we do? I get no answer from their phone line or the live chat.

Wuff Wuff · 23-06-2020 3:23pm

IdHidden wrote: »

We had flights that cost 618 euro booked from Italy to Ireland in July, for a planned family holiday that we had to cancel due to COvid19. Ryanair sent us an email saying they had changed the departure airport and asking us to accept the changes or apply for a refund. So we selected a refund and yesterday I got an email from Ryanair saying

"I acknowledge receipt of your recent refund request. We confirm that your refund request has been processed back to the form of payment used to pay for your booking"

However they only refunded 50 euro !!!!!!

What can we do? I get no answer from their phone line or the live chat.

did you book incidentals like seats or bags after you had booked the flights? they may have refunded seperately if it was a seperate payment

short of asking them why it was only 50 theres not much else can be said

IdHidden · 23-06-2020 4:23pm

Wuff Wuff wrote: »

did you book incidentals like seats or bags after you had booked the flights? they may have refunded seperately if it was a seperate payment

short of asking them why it was only 50 theres not much else can be said

Thank you for the reply, yes we had booked seats which cost 50 euro, so maybe this is what happened. I guess we'll just have to wait and see.

deeobrien · 26-06-2020 5:14pm

deeobrien wrote: »

A friend of mine got her Ryanair refund by getting on to the chat and requesting it (funds hit her account this morning). So I said I would try it today. I had submitted my initial refund request back in March (both flights had been cancelled). I got emailed a voucher a few weeks back but I didn't accept it.

Opened up the chat today. Was waiting about 15 mins and an agent arrived. She said she would request the refund and let them know I wasn't accepting the voucher. I should get an email confirming the request in the next 48 hours. She couldn't give me a time frame for the refund .

Here's hoping!

I got my initial confirmation email the same day as I requested the refund via chat.

Two weeks later on the 19th June I got an email saying that my refund request had been processed and that the money would be in my account 5 to 7 days later. When I checked the credit card looks like it actually arrived on the same day.

Happy out to finally have gotten my refund. Seems the only way to get it is to go onto chat and request it.

Bubbaclaus · 28-06-2020 5:00pm

I have no idea how people are getting through on Ryanair chat. I eventually gave up after waiting 50 hours a while ago (not a typo) and have had no luck since either.

Curiousness99 · 30-06-2020 6:57pm

I got a refund eventually for a flight booked 15 March (or thereabouts). A few days ago. Flights were cancelled by Ryanair eventually. I complained about 6 weeks back

Was beginning to think I’d never get the cash back

davehey79 · 03-07-2020 11:25am

refunded this morning for 3 flights from April so whilst it wasn't quick at least its refunded. hope all get sorted

davindub · 06-07-2020 10:28am

Has anyone any luck in actually contacting Ryanair?

Phone number - doesn't work
Chat - doesn't work
Online complaint form - constantly says they are too busy.

Anyone any idea how they are handling flight changes or refunds due to the need to quarantine on our return?

Interesting if you try to change flights on line, they are currently charging flight difference (unless lower, no netting off of difference either) and have increased their change fees from the advertised 60 to 65 per flight.

limabromac · 06-07-2020 10:40am

davindub wrote: »

Has anyone any luck in actually contacting Ryanair?

Phone number - doesn't work
Chat - doesn't work
Online complaint form - constantly says they are too busy.

Anyone any idea how they are handling flight changes or refunds due to the need to quarantine on our return?

Interesting if you try to change flights on line, they are currently charging flight difference (unless lower, no netting off of difference either) and have increased their change fees from the advertised 60 to 65 per flight.

From 10 June, customers who book to travel in July & August will be able to move their flights with zero change fee to travel until the 31 Dec 2020. This flight date change will only apply to the route customers have already booked and trips must be completed before the 2020 year end.

Anyone any idea how they are handling flight changes or refunds due to the need to quarantine on our return?

If the flight is going and not cancelled then you will not receive any refund...
If it's rescheduled to more than two hours with ryanair you will be given a chance to accept this change or apply for a refund...

Chat works best early in the morning maybe 6am...

davindub · 07-07-2020 11:09am

limabromac wrote: »

From 10 June, customers who book to travel in July & August will be able to move their flights with zero change fee to travel until the 31 Dec 2020. This flight date change will only apply to the route customers have already booked and trips must be completed before the 2020 year end.

Anyone any idea how they are handling flight changes or refunds due to the need to quarantine on our return?

If the flight is going and not cancelled then you will not receive any refund...
If it's rescheduled to more than two hours with ryanair you will be given a chance to accept this change or apply for a refund...

Chat works best early in the morning maybe 6am...

Got through to them at 6.30 am...

They offered me a free change (by email) because they changed the flight.

But customer service are adamant that it only applies to changes to +1 -1 day of the original flight, but they don't have flights every day so the next best applies....

Small claims time I think...

07-07-2020 11:16am

Their seating allocation engine put me in a middle seat right beside a stranger on a nearly empty flight.
I moved seat when it was clear that the plane was nearly empty.

limabromac · 07-07-2020 12:02pm

davindub wrote: »

Got through to them at 6.30 am...

They offered me a free change (by email) because they changed the flight.

But customer service are adamant that it only applies to changes to +1 -1 day of the original flight, but they don't have flights every day so the next best applies....

Small claims time I think...

That's good that they offered you a free flight change...When did you book your flight? If it was before COVID-19 restrictions then if you have travel insurance with the added travel disruption that was available pre-lockdown then Insurance should cover it... If the flight is going and if you don't decide to go and you have no insurance then you more than likely will lose the cost of the flight ..

joeysoap · 07-07-2020 12:02pm

davindub wrote: »

Got through to them at 6.30 am...

They offered me a free change (by email) because they changed the flight.

But customer service are adamant that it only applies to changes to +1 -1 day of the original flight, but they don't have flights every day so the next best applies....

Small claims time I think...

Small claims is simple. Swords is the district court. I started a claim but dropped it when Ryanair said they would refund. ( got refunded two weeks ago)

limabromac · 07-07-2020 12:07pm

joeysoap wrote: »

Small claims is simple. Swords is the district court. I started a claim but dropped it when Ryanair said they would refund. ( got refunded two weeks ago)

Yes small claims is simple to start a claim with just a form and a 25e fee, however they have been inundated with claims and I would suggest that they are working through a significant backlog. .. looks like ryanair argue at every turn aswell so someone needs to be prepared to go to the courts in swords when they are back up and running...

davindub · 07-07-2020 1:12pm

limabromac wrote: »

That's good that they offered you a free flight change...When did you book your flight? If it was before COVID-19 restrictions then if you have travel insurance with the added travel disruption that was available pre-lockdown then Insurance should cover it... If the flight is going and if you don't decide to go and you have no insurance then you more than likely will lose the cost of the flight ..

In January.

They offered a free flight change, but only to the day before or after the original flight. Which is not useful.

Their terms say that if they move a flight they will refund if they cannot book you onto a suitable flight, so it is bizarre to argue that?

limabromac · 07-07-2020 1:25pm

davindub wrote: »

In January.

Hopefully your travel insurance with travel disruption might kick in if you don't want to travel..

They offered a free flight change, but only to the day before or after the original flight. Which is not useful.

Ryanair will offer you a refund or rebook if they move the flight more than two hours, if you move the flight then you have to adhere to their rules unfortunately...

Their terms say that if they move a flight they will refund if they cannot book you onto a suitable flight, so it is bizarre to argue that?

The suitable flight would be the next available flight. So they would be correct... if you don't want to take the next available flight then hopefully your insurance covers you for exceptional unprecedented disruption...

I believe Ryanair are shocking when it comes to customer service and really have no loyalty to their customers...

davindub · 07-07-2020 6:22pm

limabromac wrote: »

The suitable flight would be the next available flight. So they would be correct... if you don't want to take the next available flight then hopefully your insurance covers you for exceptional unprecedented disruption...

I believe Ryanair are shocking when it comes to customer service and really have no loyalty to their customers...

I appreciate your view, but the actual wording of 9.2 in their terms "is a flight that I find acceptable"....

They certainly are shocking and to be brutally honest it seems like the customer reps just make up rules of the day. I don't think any airline would put in their terms and conditions "we can change your flight and you accept the change and fly before or after by 1 day or 3 days if we don't fly there every day...."

Anyway, I regret not saying I will take +1 day to annoy them

but I think justice is worth 25 euros to me, so I'll try a small claims.

limabromac · 07-07-2020 6:59pm

davindub wrote: »

I appreciate your view, but the actual wording of 9.2 in their terms "is a flight that I find acceptable"....

They certainly are shocking and to be brutally honest it seems like the customer reps just make up rules of the day. I don't think any airline would put in their terms and conditions "we can change your flight and you accept the change and fly before or after by 1 day or 3 days if we don't fly there every day...."

Anyway, I regret not saying I will take +1 day to annoy them but I think justice is worth 25 euros to me, so I'll try a small claims.

Yes but the original flight that you are travelling on is still going so as a customer you have asked to change this... they haven't cancelled the original flight... If they cancel the flight or change it by 2 hours you would be entitled to a change or refund and the change would have to be acceptable to you...

9.1.2 If we change flight timings or numbers before scheduled departure, we will notify you about these changes by e-mail and text message (if you gave us a phone number for this purpose). Except where clause 9.2 below applies, if, before the date of travel:

we make a significant change to the scheduled departure time;
this is unacceptable to you; and
we cannot book you on an alternative flight which is acceptable to you;
You will be entitled to a full refund of all amounts you have paid in connection with that flight.

Let us know how you get on in the SCC..it'll be great to see someone winning against Ryanair... : )

davindub · 07-07-2020 10:46pm

limabromac wrote: »

Yes but the original flight that you are travelling on is still going so as a customer you have asked to change this... they haven't cancelled the original flight... If they cancel the flight or change it by 2 hours you would be entitled to a change or refund and the change would have to be acceptable to you...

9.1.2 If we change flight timings or numbers before scheduled departure, we will notify you about these changes by e-mail and text message (if you gave us a phone number for this purpose). Except where clause 9.2 below applies, if, before the date of travel:

we make a significant change to the scheduled departure time;
this is unacceptable to you; and
we cannot book you on an alternative flight which is acceptable to you;
You will be entitled to a full refund of all amounts you have paid in connection with that flight.

Let us know how you get on in the SCC..it'll be great to see someone winning against Ryanair... : )

That is the point! They moved the return flight by by 2.5 hours and said in the email informing me of this, I could accept or change, sorry I thought that was clearer. Even if I could of moved one, they might have argued that it only refers to the affected flight, but that's my argument anyway.

Thanks for the support and I'll update you

limabromac · 08-07-2020 6:56am

davindub wrote: »

That is the point! They moved the return flight by by 2.5 hours and said in the email informing me of this, I could accept or change, sorry I thought that was clearer. Even if I could of moved one, they might have argued that it only refers to the affected flight, but that's my argument anyway.

Thanks for the support and I'll update you

Apologies davindub... I thought your question was this one below and I based my answer off the need to quarantine on return so I thought you just weren't happy flying which is totally understandable ....
I hadn't realised Ryanair moved your flight by 2.5 hours...

I was answering this question:
"Anyone any idea how they are handling flight changes or refunds due to the need to quarantine on our return?"

.hopefully you get sorted... the email that they sent should have an option to refund if they moved your flight by that much and definitely you are right to argue as you only have one leg of the journey that you should be able to receive a full refund for the full journey. .

Ardent · 08-07-2020 9:32pm

Bank of Ireland to the rescue here -

My end of May flight was cancelled. Got the Ryanair email early in May with option to refund, so I submitted the refund application. 20 days to refund apparently.

Heard nothing back until end of June when I received en email about my voucher (!!). On to Ryanair support chat - "oh you want a refund you say?...". 8 weeks to process the refund I was told, and if I want to change my mind yadda yadda.

Enough was enough. Filled in the BOI chargeback form and posted it off with copies of correspondance with LyingAir. A few days later the money was back on my card via chargeback.

So glad I purchased the flight with a BOI mastercard.

Kat1170 · 11-07-2020 9:50am

Four cancelled flights from March refunded by PayPal. My claim was that they did not abide by EU rules and item received wasn't what I ordered. I bought flight tickets not vouchers. Happy out.

Thing is, if they had offered a proper money voucher, valid for full five years and none of their stupid restrictions I'd have happily taken it. But Ry being Ry, they had to mess it up.

Telly · 17-07-2020 8:13am

Got my refund for my 10th May flights this morning from Ryanair.

homenotaway · 18-07-2020 11:25pm

limabromac wrote: »

If the flight is going and if you don't decide to go and you have no insurance then you more than likely will lose the cost of the flight ..

Just wondering if anyone has managed to get a voucher or any sort of recompense in the situation as outlined above?

The outward flight to Lanzarote was cancelled but the return flight is going ahead.
The flights were booked separately.
Many thanks in advance for any/all replies

Iamhere · 19-07-2020 9:44am

Has anyone managed to get a no show confirmation off Ryanair?

Gorteen · 20-07-2020 5:49am

I'm in a real quandry. Have flights booked for April and rebooked for early August and now looks like Portugal will not be on the green list. Right now I'm hoping Ryanair will cancel the flights again so I can get my money back with no loss of additional charges to change. I'm not sure if I will get to travel at all this year!

thebiglad · 05-08-2020 11:42am

'Strange' email from Ryanair today - having accepted and received voucher for a cancelled flight just got an email today to tell me they have processed my refund back to credit card and voucher is cancelled.

I don't care either way, was happy enough with the voucher as it was a small amount but, what a mess - I am sure there are plenty actually waiting for a refund and those that they have issued a voucher for they are refunding!

Bubbaclaus · 05-08-2020 1:46pm

Gorteen wrote: »

I'm in a real quandry. Have flights booked for April and rebooked for early August and now looks like Portugal will not be on the green list. Right now I'm hoping Ryanair will cancel the flights again so I can get my money back with no loss of additional charges to change. I'm not sure if I will get to travel at all this year!

That's the danger of rebooking flights in the middle of a global pandemic.

Gorteen · 05-08-2020 5:45pm

Bubbaclaus wrote: »

That's the danger of rebooking flights in the middle of a global pandemic.

I foolishly rebooked and thought Covid would be less of an issue later in the year. It's my first pandemic....LOL

The issue now is because there's no refund because Ryanair are flying, if I rebook again for later this year, there's no indication when is "safe" to travel

05-08-2020 6:06pm

I wish to thank Ryanair for the below cost flights they have provided for me in what is peak season August and September.

DrGreenThumb82 · 23-08-2020 10:32pm

Have heard nothing back from Ryanair. It's been months now. Asked for a refund via their email and nada.

What are my options? Paid with Bank of Ireland Mastercard.

Caranica · 24-08-2020 8:43am

DrGreenThumb82 wrote: »

Have heard nothing back from Ryanair. It's been months now. Asked for a refund via their email and nada.

What are my options? Paid with Bank of Ireland Mastercard.

Go on their live chat and ask for an update. It opens at 6am, try before 9 for best chance of shorter queue time.

filbert the fox · 16-09-2020 1:32pm

It appears that a flight we're booked on to Faro is still scheduled to fly but
1. the wedding we were going to is postponed
2. we can't waste 10/14 days off work self isolating on our return.
3. Dublin is heading for more restrictions..

What are our options?

i tried to find out from the website but it's totally confusing.
Web chat per se doesn't seem to exist...

Have flights being going to Faro or have some been cancelled?

Is there a voucher system for such a scenario?

Telly · 16-09-2020 2:00pm

If the flight is still going there's not much you can do. There have been flights in and out of Portugal since June so you'll probably lose out on the fare.

filbert the fox · 16-09-2020 2:08pm

thanks telly - so is it only cancelled flights for which vouchers are offered in the covid19 scenario?

Do we have the option to reschedule (till when who knows) free of charge?

Telly · 16-09-2020 3:11pm

filbert the fox wrote: »

thanks telly - so is it only cancelled flights for which vouchers are offered in the covid19 scenario?

Do we have the option to reschedule (till when who knows) free of charge?

Yep only cancelled flights are refunded or offered vouchers. You'll have to pay to change the flight dates. Saw someone mention that a while ago and the price was nearly the same amount as the flights to change the dates. It's crap on you guys

Beersmith · 03-01-2021 9:11pm

whenever I go to the ryanair homepage it always puts my "from" destination as Cork even though I'm in dublin. I've tried to delete all cookies and google maps has my location as dublin. Anyone any ideas?

Curiousness99 · 05-01-2021 10:11am

Beersmith wrote: »

whenever I go to the ryanair homepage it always puts my "from" destination as Cork even though I'm in dublin. I've tried to delete all cookies and google maps has my location as dublin. Anyone any ideas?

Move to cork?

L1011 · 05-01-2021 10:55am

It should stick with whatever you picked last, clearing cookies may be the cause here. Cork is first alphabetically for Irish airports.

05-01-2021 11:45am

I have the same problem except it is defaulting to a small airport in another country rather than the main base airport nearer me.

Beersmith · 05-01-2021 1:19pm

L1011 wrote: »

It should stick with whatever you picked last, clearing cookies may be the cause here. Cork is first alphabetically for Irish airports.

I did delete cookies. I've never selected cork so that shouldn't be the case. Seems to be the fact cork is first alright. My phone app has it automatically to Dublin.

* Ryanair * Ryanair * Ryanair *

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