Virgin TV360

Delta2113 · 01-08-2020 11:33pm

Kurn wrote: »

does the mini box require a coax connection, does anyone know or is it wifi based?

- If you want linear channels except for RTE News Now you need an official Virgin Media Outlet box in each room.

Delta2113 · 01-08-2020 11:40pm

nicelives wrote: »

This is surreal, having held off for so long (my Sky contract finishing on Monday Aug 3rd) thinking the 360 box might be coming out this month I finally added TV to my broadband package on Tuesday. I did ask about the 360 box and the rep on WhatsApp said they hadn't a clue when the 360 box was going to be made available and the only box on offer was the Horizon.

I only got hold of the horizon box today and set it up this evening and then check the thread.

Why would a rep tell me they'd no idea when the 360 box was available when just over 24 hours later it's on their site.

I know I've the statutory 14 day cooling off period to return Horizon but why cause all this hassle.

The rep told you they had no idea because they probably had no idea.

Your timing couldnt have been much worse getting a Horizon box but it's not the reps fault.

Delta2113 · 01-08-2020 11:45pm

Kevrano wrote: »

Is there a new broadband hub too? The pic on the upgrade hub page has a pic of a new device

- Yes.

YellowBucket · 02-08-2020 7:48am

To be fair to the rep, they only know what they know. They aren’t the marketing department and they just get trained up on new products as they arrive.

If you ordered something you can cancel it fairly easily within 14 days anyway under EU distance selling rules if it was ordered online or by phone.

nicelives · 02-08-2020 11:03am

Delta2113 wrote: »

The rep told you they had no idea because they probably had no idea.

Your timing couldnt have been much worse getting a Horizon box but it's not the reps fault.

YellowBucket wrote: »

To be fair to the rep, they only know what they know. They aren’t the marketing department and they just get trained up on new products as they arrive.

If you ordered something you can cancel it fairly easily within 14 days anyway under EU distance selling rules if it was ordered online or by phone.

Oh it's all good, the Virgin staff when you talk to them are lovely. Unfortunately though they couldn't transfer me over to the upgrade from broadband to tv offer as the computer said no. Cancelled so have the Horizon for another 30 days after which I'm told to throw it in the Weee skip rather than return it them which is strange for something brand new. It'll be grand, might try again soon.

Just a quick question regarding the V6 box interface, are the channels in the same order or is it possible to have the HD versions of some of the channels in more natural positions rather than hidden down further the dial after the SD ones?

beauf · 02-08-2020 11:09am

On the horizon box I just made all the HD channels my favourites.

Delta2113 · 02-08-2020 12:32pm

You can set up profiles say for each household member. You could have a profile just say for all your subscribed sports channels or movie channels.

The box will boot up with whatever profile you want. Shared profile is the default one.

I would not throw out the Horizon box unless I had it in writing. You could get hit with a unreturned equipment charge.

heebusjeebus · 02-08-2020 1:29pm

My box arrived yesterday with a parcel motel sticker to return the old box.

LenWoods · 02-08-2020 2:15pm

Delta2113 wrote: »

The rep told you they had no idea because they probably had no idea.

Your timing couldnt have been much worse getting a Horizon box but it's not the reps fault.

+1 Don't Hate the Player

towger · 02-08-2020 6:27pm

heebusjeebus wrote: »

My box arrived yesterday with a parcel motel sticker to return the old box.

I was told to dispose of all the old equipment, which includes a Horizon box. I asked specifically what to do with it.

bennyl10 · 03-08-2020 10:40am

Delta2113 wrote: »

- Yes.

So when you order the new box, you get a new hub with it?

Kurn · 03-08-2020 11:00am

Any pics or videos - anyone that has the new box? There's just the one on YouTube so far. Would be interested in the menus, recording screens, on demand interface etc

lertsnim · 03-08-2020 3:34pm

No more horizon boxes for new signups?

Delta2113 · 03-08-2020 5:38pm

bennyl10 wrote: »

So when you order the new box, you get a new hub with it?

- They may still be giving out the Compal modem which by the way is excellent.

bennyl10 · 03-08-2020 5:48pm

Delta2113 wrote: »

- They may still be giving out the Compal modem which by the way is excellent.

Ya I’ve a compal at the moment was more out of curiosity

Have the new box due to come tomorrow, delighted to be rid of horizon

Mearings · 04-08-2020 11:32am

bennyl10 wrote: »

Ya I’ve a compal at the moment was more out of curiosity

Have the new box due to come tomorrow, delighted to be rid of horizon

Will you have to pay €15 extra per month for the new V360 box or have I misread the VM online ad? Thanks.

bennyl10 · 04-08-2020 11:35am

I wasnt on any offer, so im paying an extra 7/8 euro, under a 10er, and its worth it to be rid of horizon in my books

Mearings · 04-08-2020 11:46am

I remember when the Horizon was introduced they were practically begging me to change to one but they seem so sure of the efficiency of the V360 box that they are able charge for it.

Thomas · 04-08-2020 1:34pm

The one useful thing about Horizon was that you didn’t need line of sight for the remote to work - how does 360 compare?

Cheers
T

Wabbit Ears · 05-08-2020 9:54am

Thomas wrote: »

The one useful thing about Horizon was that you didn’t need line of sight for the remote to work - how does 360 compare?

Cheers
T

its also a RF remote so no line of sight. its also smaller so can sit behind the telly etc.

evostic · 05-08-2020 1:45pm

Enjoying my new fangled 360 box as we speak. Does anyone know if it is possible to enter pairing codes on the remote so that I may control the volume / power on my Hitachi TV as per previous Horizon box? The auto-pairing feature seems to be detecting a non existent Philips TV.... at least not at my address, I assume this is using Bluetooth.. or it could be detecting my Philips soundbar but I have since switched this off and still the system tells me it is paired with a Philips TV !

Delta2113 · 05-08-2020 2:05pm

You can pair them at any time by holding down the “TV” ( to the right of the Home button) and “0” buttons for 10 seconds. The light on the front panel will flash and the remote should now be paired with the Virgin TV 360 box and TV.

evostic · 05-08-2020 2:19pm

Delta2113 wrote: »

You can pair them at any time by holding down the “TV” ( to the right of the Home button) and “0” buttons for 10 seconds. The light on the front panel will flash and the remote should now be paired with the Virgin TV 360 box and TV.

Thanks, though this is not working for me from the TV pairing angle. Also tried my second 360 box with a new Sharp TV, it says it is paired but Volume and Power buttons do nothing. Could really do with being able to enter the coded the old way I think, unless I’m missing something !

patrickmooney · 05-08-2020 2:43pm

I ordered mine on Thursday. One email confirming then nothing. I guess there are backlogs. Anyone else waiting.....

bennyl10 · 05-08-2020 3:02pm

patrickmooney wrote: »

I ordered mine on Thursday. One email confirming then nothing. I guess there are backlogs. Anyone else waiting.....

ordered friday, came just over lunch...

I'd almost follow up with VM

evostic · 05-08-2020 3:13pm

evostic wrote: »

Thanks, though this is not working for me from the TV pairing angle. Also tried my second 360 box with a new Sharp TV, it says it is paired but Volume and Power buttons do nothing. Could really do with being able to enter the coded the old way I think, unless I’m missing something !

Solved. There is an option in Settings called “Pair remote sound system” that also allows pairing of the TV (though it is not obvious). Everything working really sweetly now, one remote controls everything, er just like Sky !

Delta2113 · 05-08-2020 4:45pm

That's great to hear evostic. Thanks for the update.

heebusjeebus · 05-08-2020 5:16pm

Only set my 360 up this afternoon and it's great. So much quicker.
Just have a single profile setup with only the channels we are interested in.
Navigation is quick and even the source select button seems so much quicker to use on the same TV.
Not tried any other features yet but happy with the general responsiveness.

coolperson05 · 05-08-2020 5:28pm

Hey,

Just signed up to virgin media at start of July. Full house package 75 for 6months I think - anyway I can upgrade to this? Hate horizon! But it’s a big jump to
105 for the 360 ad shown online? Anyone keep their discount for 6 months?

Shamrock 64 · 05-08-2020 5:49pm

bennyl10 wrote: »

ordered friday, came just over lunch...

I'd almost follow up with VM

Ordered Friday,still waiting,was told I'd have it Tuesday with 24hr delivery.Still nothing Wednesday,got no email either.Will ring tomorrow if still nothing.

YellowBucket · 05-08-2020 7:17pm

Absolute joke of a service on the original Horizon system. If they’re going to charge me a premium for this box, I’m gone.

CoBo55 · 05-08-2020 7:23pm

Just got a text promoting tv 360

Doctor Jimbob · 05-08-2020 7:24pm

coolperson05 wrote: »

Hey,

Just signed up to virgin media at start of July. Full house package 75 for 6months I think - anyway I can upgrade to this? Hate horizon! But it’s a big jump to
105 for the 360 ad shown online? Anyone keep their discount for 6 months?

Not quite the same situation as you but I'm coming to the end of my contract and called them earlier today about discounts. Offered me 15 off for 9 months if I kept what I have but they said I couldn't get the discount if I upgraded my box.

towger · 05-08-2020 7:26pm

Ordered on Friday. Arrived today.
However someone did not do their Job and my account was not updated and the box will not work.
Onto support by chat all day, promised to resolve it, didn’t , ignored me then for several hours until they all rocked off home for the day.
Without fail every time I order any new or updated service they screw it up and leave me disconnected for days. Why can’t people just do their job.

beauf · 05-08-2020 7:28pm

towger wrote: »

.... Why can’t people just do their job.

I bet billing did their job. You might want to keep an eye on that

bennyl10 · 05-08-2020 7:31pm

towger wrote: »

Ordered on Friday. Arrived today.
However someone did not do their Job and my account was not updated and the box will not work.
Onto support by chat all day, promised to resolve it, didn’t , ignored me then for several hours until they all rocked off home for the day.
Without fail every time I order any new or updated service they screw it up and leave me disconnected for days. Why can’t people just do their job.

Exact same
Box not provisioned

Same thing happened me last year with horizon

They’re a joke shop in every way

towger · 05-08-2020 7:38pm

beauf wrote: »

I bet billing did their job. You might want to keep an eye on that

Yes Sales and Billing, top performers .

Armonline · 06-08-2020 10:04am

Recieved the Virgin 360 box yesterday afternoon after ordering late on Friday, Setup went fine , overall very impressed so far. It is very smooth and fast interface, far better than the Horizon sluggish one. Catchup interface is far better than what was on horizon also.

Note if you have a LG TV with magic remote, you need to put in UPC as the set top box provider to get it to operate the Virgin 360 box.

Also, Virgin TV Anywhere app on phone/tablet integrates so much better with it than the Horizon box did. You can see and play back any recordings you have on the box.

Will have to wait to see if any scheduled series recordings go OK or just randomly fail or repeat over and an over again like the Horizon box was prone too.

Delta2113 · 06-08-2020 11:06am

I have a LG TV with magic remote and did not have to put in UPC. It even show's up Virgin Media in writing on my screen without any Input from me and when I switch TV on initially or I am moving around say from Input to Input.

Metalpanic · 06-08-2020 11:27am

When I renewed with Virgin in February the agent told me they had the new boxes in the office and were playing around with them. She said they would be offering free upgrades for existing customers. I said I was happy to renew if that was the case because I found the Horizon box so frustrating to use. I obviously have no written record of this, am I likely to be able to get Virgin to honour this?

Armonline · 06-08-2020 11:28am

Delta2113 wrote: »

I have a LG TV with magic remote and did not have to put in UPC. It even show's up Virgin Media in writing on my screen without any Input from me and when I switch TV on initially or I am moving around say from Input to Input.

Must be dependant on the TV model, didn't work like that on mine which is a C9. Virgin Media option didn't work and had to use UPC

GHOST MGG · 06-08-2020 11:32am

Metalpanic wrote: »

When I renewed with Virgin in February the agent told me they had the new boxes in the office and were playing around with them. She said they would be offering free upgrades for existing customers. I said I was happy to renew if that was the case because I found the Horizon box so frustrating to use. I obviously have no written record of this, am I likely to be able to get Virgin to honour this?

not a chance

bricky06 · 06-08-2020 11:33am

Am I reading it correctly that the cheapest TV and broadband package with 360 is €98pm? That is some price for the entry level package.

Doctor Jimbob · 06-08-2020 11:53am

bricky06 wrote: »

Am I reading it correctly that the cheapest TV and broadband package with 360 is €98pm? That is some price for the entry level package.

That's what I'm seeing as well and they can quite frankly get to feck at that price.

I'm going with internet only as soon as my current contract ends. Probably with vodafone as they're cheaper and Siro is available here.

charlietheminxx · 06-08-2020 12:00pm

Doctor Jimbob wrote: »

That's what I'm seeing as well and they can quite frankly get to feck at that price.

I'm going with internet only as soon as my current contract ends. Probably with vodafone as they're cheaper and Siro is available here.

That's my thinking as well, Siro has only been available for a couple of months where I live so I'll be switching to that in October, maybe with a Now TV subscription on the side. The new box looks great but we barely watch regular TV anymore, and our Virgin broadband has dropped a good few times while I've been working from home. I'm not willing to pay that price for a basic package.

Metalpanic · 06-08-2020 12:14pm

GHOST MGG wrote: »

not a chance

Yeah was thinking that!

GHOST MGG · 06-08-2020 1:28pm

Metalpanic wrote: »

Yeah was thinking that!

Its only because i spent an hour talking to there sales team yesterday..going from one sales person to another and trying to get the box for free..used all the usual old tricks but they were having none of it,spoke to a network engineer friend of mine who does contract work for virgin and he said that sales/loyalty have been told not to give any deal on the 360 packages for 12 calendar months

Metalpanic · 06-08-2020 1:37pm

GHOST MGG wrote: »

Its only because i spent an hour talking to there sales team yesterday..going from one sales person to another and trying to get the box for free..used all the usual old tricks but they were having none of it,spoke to a network engineer friend of mine who does contract work for virgin and he said that sales/loyalty have been told not to give any deal on the 360 packages for 12 calendar months

I wonder if the call was recorded, could i get a copy of the log to argue the point.

Hogzy · 06-08-2020 3:07pm

bricky06 wrote: »

Am I reading it correctly that the cheapest TV and broadband package with 360 is €98pm? That is some price for the entry level package.

Its not competitive at all compared to Sky. Virgin think this is putting them ahead in the game, its just bringing them to a position they should have been in years ago. Charging a premium for this product is hilarious!

Best of luck to them! Iv cancelled my TV today

Sierra Oscar · 06-08-2020 3:17pm

GHOST MGG wrote: »

Its only because i spent an hour talking to there sales team yesterday..going from one sales person to another and trying to get the box for free..used all the usual old tricks but they were having none of it,spoke to a network engineer friend of mine who does contract work for virgin and he said that sales/loyalty have been told not to give any deal on the 360 packages for 12 calendar months

I'd give it a couple of months to see if that still holds true. I know I won't be renewing in October if I don't get my traditional 6 months half price at the very least.

Also you'd wonder how long their stock of Horizon boxes will last. I assume they aren't taking in any more themselves and are trying to get of remaining stock. I've a overheating box that needs replacement.

Virgin TV360

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