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Virgin TV360

GBX

Just got a mail from Virgin about doing the trial for the new V6 box. I know it was asked plenty of times on the Virgin Forum when they had reps here. I get there are people with issues with Virgin but at least its progress.

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Delta2113

I have a LG TV with magic remote and did not have to put in UPC. It even show's up Virgin Media in writing on my screen without any Input from me and when I switch TV on initially or I am moving around say from Input to Input.

Armonline

Recieved the Virgin 360 box yesterday afternoon after ordering late on Friday, Setup went fine , overall very impressed so far. It is very smooth and fast interface, far better than the Horizon sluggish one. Catchup interface is far better than what was on horizon also.

Note if you have a LG TV with magic remote, you need to put in UPC as the set top box provider to get it to operate the Virgin 360 box.

Also, Virgin TV Anywhere app on phone/tablet integrates so much better with it than the Horizon box did. You can see and play back any recordings you have on the box.

Will have to wait to see if any scheduled series recordings go OK or just randomly fail or repeat over and an over again like the Horizon box was prone too.

towger

beauf wrote: »

I bet billing did their job. You might want to keep an eye on that

Yes Sales and Billing, top performers .

bennyl10

towger wrote: »

Ordered on Friday. Arrived today.
However someone did not do their Job and my account was not updated and the box will not work.
Onto support by chat all day, promised to resolve it, didn’t , ignored me then for several hours until they all rocked off home for the day.
Without fail every time I order any new or updated service they screw it up and leave me disconnected for days. Why can’t people just do their job.

Exact same
Box not provisioned

Same thing happened me last year with horizon

They’re a joke shop in every way

beauf

towger wrote: »

.... Why can’t people just do their job.

I bet billing did their job. You might want to keep an eye on that

towger

Ordered on Friday. Arrived today.
However someone did not do their Job and my account was not updated and the box will not work.
Onto support by chat all day, promised to resolve it, didn’t , ignored me then for several hours until they all rocked off home for the day.
Without fail every time I order any new or updated service they screw it up and leave me disconnected for days. Why can’t people just do their job.

CoBo55

Just got a text promoting tv 360

YellowBucket

Absolute joke of a service on the original Horizon system. If they’re going to charge me a premium for this box, I’m gone.

Shamrock 64

bennyl10 wrote: »

ordered friday, came just over lunch...

I'd almost follow up with VM

Ordered Friday,still waiting,was told I'd have it Tuesday with 24hr delivery.Still nothing Wednesday,got no email either.Will ring tomorrow if still nothing.

coolperson05

Hey,

Just signed up to virgin media at start of July. Full house package 75 for 6months I think - anyway I can upgrade to this? Hate horizon! But it’s a big jump to
105 for the 360 ad shown online? Anyone keep their discount for 6 months?

heebusjeebus

Only set my 360 up this afternoon and it's great. So much quicker.
Just have a single profile setup with only the channels we are interested in.
Navigation is quick and even the source select button seems so much quicker to use on the same TV.
Not tried any other features yet but happy with the general responsiveness.

Delta2113

That's great to hear evostic. Thanks for the update.

evostic

evostic wrote: »

Thanks, though this is not working for me from the TV pairing angle. Also tried my second 360 box with a new Sharp TV, it says it is paired but Volume and Power buttons do nothing. Could really do with being able to enter the coded the old way I think, unless I’m missing something !

Solved. There is an option in Settings called “Pair remote sound system” that also allows pairing of the TV (though it is not obvious). Everything working really sweetly now, one remote controls everything, er just like Sky !

bennyl10

patrickmooney wrote: »

I ordered mine on Thursday. One email confirming then nothing. I guess there are backlogs. Anyone else waiting.....

ordered friday, came just over lunch...

I'd almost follow up with VM

patrickmooney

I ordered mine on Thursday. One email confirming then nothing. I guess there are backlogs. Anyone else waiting.....

evostic

Delta2113 wrote: »

You can pair them at any time by holding down the “TV” ( to the right of the Home button) and “0” buttons for 10 seconds. The light on the front panel will flash and the remote should now be paired with the Virgin TV 360 box and TV.

Thanks, though this is not working for me from the TV pairing angle. Also tried my second 360 box with a new Sharp TV, it says it is paired but Volume and Power buttons do nothing. Could really do with being able to enter the coded the old way I think, unless I’m missing something !

Delta2113

You can pair them at any time by holding down the “TV” ( to the right of the Home button) and “0” buttons for 10 seconds. The light on the front panel will flash and the remote should now be paired with the Virgin TV 360 box and TV.

evostic

Enjoying my new fangled 360 box as we speak. Does anyone know if it is possible to enter pairing codes on the remote so that I may control the volume / power on my Hitachi TV as per previous Horizon box? The auto-pairing feature seems to be detecting a non existent Philips TV.... at least not at my address, I assume this is using Bluetooth.. or it could be detecting my Philips soundbar but I have since switched this off and still the system tells me it is paired with a Philips TV !

Wabbit Ears

Thomas wrote: »

The one useful thing about Horizon was that you didn’t need line of sight for the remote to work - how does 360 compare?

Cheers
T

its also a RF remote so no line of sight. its also smaller so can sit behind the telly etc.

Thomas

The one useful thing about Horizon was that you didn’t need line of sight for the remote to work - how does 360 compare?

Cheers
T

Mearings

I remember when the Horizon was introduced they were practically begging me to change to one but they seem so sure of the efficiency of the V360 box that they are able charge for it.

bennyl10

I wasnt on any offer, so im paying an extra 7/8 euro, under a 10er, and its worth it to be rid of horizon in my books

Mearings

bennyl10 wrote: »

Ya I’ve a compal at the moment was more out of curiosity

Have the new box due to come tomorrow, delighted to be rid of horizon

Will you have to pay €15 extra per month for the new V360 box or have I misread the VM online ad? Thanks.

bennyl10

Delta2113 wrote: »

- They may still be giving out the Compal modem which by the way is excellent.

Ya I’ve a compal at the moment was more out of curiosity

Have the new box due to come tomorrow, delighted to be rid of horizon

Delta2113

bennyl10 wrote: »

So when you order the new box, you get a new hub with it?

- They may still be giving out the Compal modem which by the way is excellent.

lertsnim

No more horizon boxes for new signups?

Kurn

Any pics or videos - anyone that has the new box? There's just the one on YouTube so far. Would be interested in the menus, recording screens, on demand interface etc

bennyl10

Delta2113 wrote: »

- Yes.

So when you order the new box, you get a new hub with it?

towger

heebusjeebus wrote: »

My box arrived yesterday with a parcel motel sticker to return the old box.

I was told to dispose of all the old equipment, which includes a Horizon box. I asked specifically what to do with it.

LenWoods

Delta2113 wrote: »

The rep told you they had no idea because they probably had no idea.

Your timing couldnt have been much worse getting a Horizon box but it's not the reps fault.

+1 Don't Hate the Player