Ring Pro doorbell in Ireland

Stoner · 13-04-2017 12:31am

LG1234 wrote:

I'm hoping a firmware update will fix some of the issues but I won't hold my breath

Do you think it's worth its own thread , your post is good enough for an opener?

The high horse brigade · 13-04-2017 5:29pm

Ok, got my chime and ring doorbell today, not all that impressed so far.

The doorbell needed a hard reset before it would connect to my wifi. Then I had issues with the chime, it worked but I could not change the ring tone. After chatting to support and doing a hard reset on the chime I could not add the device to my network again so they advised it was best to return it. I'm finding the audio in the motion recordings very choppy, I'm gonna give it a few days but I'm already considering returning it to Amazon for a refund.

sharkman · 13-04-2017 5:47pm

The high horse brigade wrote: »

Ok, got my chime and ring doorbell today, not all that impressed so far.

The doorbell needed a hard reset before it would connect to my wifi. Then I had issues with the chime, it worked but I could not change the ring tone. After chatting to support and doing a hard reset on the chime I could not add the device to my network again so they advised it was best to return it. I'm finding the audio in the motion recordings very choppy, I'm gonna give it a few days but I'm already considering returning it to Amazon for a refund.

I had problems initially , but when its running stable its fine . What firmware is it running ? Support sent me a Ring Pro V2 as mine was so unstable .

OU812 · 13-04-2017 11:09pm

I've just dropped them off a mail. My motion detection is pretty bad and the video is pretty choppy despite the router being eight feet away. I'm kinda sorry I didn't go for the pro.

Wisesmurf · 19-04-2017 4:05pm

I'm interested in getting the Pro but it doesn't seem that it's 'ready' yet, Is that still accurate?

Everything I read mentions the delay in the phone push messages and motion detection recording - As the core feature of this product it seems that waiting any longer than about 3 seconds for the notification or recording is no use and it seems that greater than that time is the norm.

Cyrus · 19-04-2017 4:19pm

Wisesmurf wrote: »

I'm interested in getting the Pro but it doesn't seem that it's 'ready' yet, Is that still accurate?

Everything I read mentions the delay in the phone push messages and motion detection recording - As the core feature of this product it seems that waiting any longer than about 3 seconds for the notification or recording is no use and it seems that greater than that time is the norm.

mine seems to work fine

Wisesmurf · 19-04-2017 6:39pm

What is the lag from button press to pop-up on your phone?

OU812 · 27-04-2017 8:23pm

Anyone who bought a Ring wedge kit, did you buy direct from Ring.com or elsewhere. Want to pick one up but they're looking for a tenner for shipping. Want to see if I can get it cheaper elsewhere

beanian · 28-04-2017 9:36am

OU812 wrote: »

Anyone who bought a Ring wedge kit, did you buy direct from Ring.com or elsewhere. Want to pick one up but they're looking for a tenner for shipping. Want to see if I can get it cheaper elsewhere

I got onto customer services and said I wasnt happy with the quality of the video when the sun was shining into my garden and to avoid me returning the unit could they send me the wedge kit.
They sent it to me via courier free of charge.

I have to say their customer service is exceptional, my Dad has a Ring doorbell (first gen) and was having battery issues and shipped him a new one with minimal fuss 18 months after he purchased it.

beanian · 28-04-2017 9:38am

Wisesmurf wrote: »

What is the lag from button press to pop-up on your phone?

for me it is always under 2 seconds. Never had any issues in this regard. I'm using the Ring Pro on 5Ghz wifi

The high horse brigade · 29-04-2017 9:25am

I've mine setup using Ifttt to flicker my Hue lights when there is motion but there is about 30-60 second lag. Is there a better alternative?

OU812 · 29-04-2017 10:54am

beanian wrote: »

I got onto customer services and said I wasn't happy with the quality of the video when the sun was shining into my garden and to avoid me returning the unit could they send me the wedge kit.
They sent it to me via courier free of charge.

I have to say their customer service is exceptional, my Dad has a Ring doorbell (first gen) and was having battery issues and shipped him a new one with minimal fuss 18 months after he purchased it.

Tried them, they said no & that they'd no coupons to offset the cost of delivery either.

beanian · 02-05-2017 12:08pm

The high horse brigade wrote: »

I've mine setup using Ifttt to flicker my Hue lights when there is motion but there is about 30-60 second lag. Is there a better alternative?

Yes try stingify, seems to have much less lag. I use Home Assistant which has a Ring component that is pretty much instant. I have an automation so that when the Take Away delivery guy presses the doorbell the TV will pause whatever we are watching

rochestown · 08-05-2017 4:53pm

Anyone know where to get the Ring Pro in Ireland - Amazon.co.uk are not shipping this item here and Currys don't seem to stock the Pro? Thanks...

Cyrus · 08-05-2017 6:20pm

rochestown wrote: »

Anyone know where to get the Ring Pro in Ireland - Amazon.co.uk are not shipping this item here and Currys don't seem to stock the Pro? Thanks...

Parcel wizard or parcel motel from amazon

Kaizersoze81 · 09-05-2017 8:54am

Can anyone recommend an electrician with experience in fitting these? Our house only has a wireless bell at the front, so want to get a wired connection put in so that I can get one of these. Any recommendations for an electrician would be welcome .

rochestown · 09-05-2017 9:55am

Cyrus wrote: »

rochestown wrote: »

Anyone know where to get the Ring Pro in Ireland - Amazon.co.uk are not shipping this item here and Currys don't seem to stock the Pro? Thanks...

Parcel wizard or parcel motel from amazon

Need to get an Irish supplier or an UK supplier that can take an Irish vat number - its for a business - thnaks though..

Cyrus · 09-05-2017 10:15am

rochestown wrote: »

Need to get an Irish supplier or an UK supplier that can take an Irish vat number - its for a business - ?thnaks though..

but you can buy it from amazon uk

rochestown · 09-05-2017 10:18am

Cyrus wrote: »

rochestown wrote: »

Need to get an Irish supplier or an UK supplier that can take an Irish vat number - its for a business - ?thnaks though..

but you can buy it from amazon uk

Correct but if it is sent through Parcel Motel or Parcel Wizard through the North you are given a UK vat receipt not and Irish one...

garbeth · 09-05-2017 10:30am

Met this crowd at the ideal home show in the RDS

http://secureyourhome.ie/shop/alarm-and-peripherals/ring-video-doorbell/

Have no link to him and did not buy from him as he was too expensive for me considering the Amazon price.

notahappycamper · 05-07-2017 5:18pm

Anyone recommend an electrician to install the Ring Doorbell Pro? My doorbell is wired but battery powered. It can use electrical power also but I need to get it set up. It's located directly below my fuse box.

How much would it cost to get an electrician to install it?

Photo attached.

Stoner · 06-07-2017 2:35am

notahappycamper wrote:

How much would it cost to get an electrician to install it?

Shouldn't be expensive, you'd need an MCB and Bell transformer fitted but it's all local and there appears to be space on the board.

Stoner · 06-07-2017 2:38am

It is a job for a REC though as it's working on the board

Deliberator · 09-08-2017 3:50pm

Have any of you with the Pro unit, experienced problems with the set-up? Mine worked first time for a few hours then went 'offline'. I removed it from the app and tried to set it up again, and it has never worked since. During 'setup mode' it does not broadcast a wifi network, "Ring-XXXXX", so I am unable to progress...

Ring Support were very friendly and helpful, but just not effective, so far. They sent out a replacement and that one didn't even power up. Then a third one and that didn't power up either. The original one does power up and goes through the motions - spinning white light, says 'Entering Setup mode', but no wifi is broadcast. A hard reset has been tried multiple times, without any luck.

I am about to give up and look for refund, but would rather have a working video doorbell! I am no expert, but I do have other kit set up and successfully using wifi in the house - laptops, phones, tablets, Chromecasts, Nest thermostat, HP printer...

Davy · 09-08-2017 5:32pm

Deliberator wrote: »

Have any of you with the Pro unit, experienced problems with the set-up? Mine worked first time for a few hours then went 'offline'. I removed it from the app and tried to set it up again, and it has never worked since. During 'setup mode' it does not broadcast a wifi network, "Ring-XXXXX", so I am unable to progress...

Ring Support were very friendly and helpful, but just not effective, so far. They sent out a replacement and that one didn't even power up. Then a third one and that didn't power up either. The original one does power up and goes through the motions - spinning white light, says 'Entering Setup mode', but no wifi is broadcast. A hard reset has been tried multiple times, without any luck.

I am about to give up and look for refund, but would rather have a working video doorbell! I am no expert, but I do have other kit set up and successfully using wifi in the house - laptops, phones, tablets, Chromecasts, Nest thermostat, HP printer...

I would be looking at your power supply firstly if 3 devices were affected.

Deliberator · 09-08-2017 6:39pm

Davy wrote: »

I would be looking at your power supply firstly if 3 devices were affected.

Hi, thanks for the suggestion. Ring had suggested this alright, but I am using the supplied transformer, and I am getting 30v AC. I switched out the Ring transformer for the one that came in the 2nd replacement unit, and this made no difference.

Deliberator · 09-08-2017 8:59pm

Deliberator wrote: »

Hi, thanks for the suggestion. Ring had suggested this alright, but I am using the supplied transformer, and I am getting 30v AC. I switched out the Ring transformer for the one that came in the 2nd replacement unit, and this made no difference.

Have I just been unlucky with the two replacements not powering up at all? Do they suffer from poor quality control?

Has anyone experienced the issue of not seeing the WiFi being broadcast by the doorbell?

atgate · 10-08-2017 2:34pm

Deliberator wrote: »

Have I just been unlucky with the two replacements not powering up at all? Do they suffer from poor quality control?

Has anyone experienced the issue of not seeing the WiFi being broadcast by the doorbell?

I got a pro about a year ago -- all went fine for months then it developed a couple of problems. It was stuck in night-vision and had intermittent voltage issues.

I went through a fair amount of fault finding / resetting with Ring but all to no avail so they sent me a new unit.

The replacement set-up worked first time (and I replaced the transformer also) but then it lost connection. When trying to re-connect it I had difficulty finding the internal "Ring-xxxx" network. It would connect sometimes and then disconnect. Eventually, it just wouldn't broadcast a usable Ring network to set it up again.

They sent me another. Which is working OK. Still doesn't have great wifi connectivity (it's only showing as "good" even though there's a repeater on the other side of the door). But it's working so I'm happy enough.

Deliberator · 10-08-2017 2:51pm

atgate wrote: »

I got a pro about a year ago -- all went fine for months then it developed a couple of problems. It was stuck in night-vision and had intermittent voltage issues.

I went through a fair amount of fault finding / resetting with Ring but all to no avail so they sent me a new unit.

The replacement set-up worked first time (and I replaced the transformer also) but then it lost connection. When trying to re-connect it I had difficulty finding the internal "Ring-xxxx" network. It would connect sometimes and then disconnect. Eventually, it just wouldn't broadcast a usable Ring network to set it up again.

They sent me another. Which is working OK. Still doesn't have great wifi connectivity (it's only showing as "good" even though there's a repeater on the other side of the door). But it's working so I'm happy enough.

Thanks, it's good to know that I am not the only one to have these issues. I'm going to have to get onto support again. I'm sitting with three of the units and they have not supplied me with any means to return any of them. I'm going to try and get it escalated, and hopefully get better support.

bopter · 14-08-2017 12:57pm

I just got my Ring Pro today but don't have an installer.

Did you install it yourself with the step up charger and all that jazz, or should I get an electrician?

Deliberator · 14-08-2017 1:03pm

bopter wrote: »

I just got my Ring Pro today but don't have an installer.

Did you install it yourself with the step up charger and all that jazz, or should I get an electrician?

Hi, the common wisdom seems to be to use an electrician for the install of the transformer, as this requires work inside the fuse box. I found a friendly registered electrician who came out and did this for €30, while he is on another job in the general area.

bopter · 14-08-2017 1:16pm

Hi - thanks for the advice. That was a great price he did it for. Would you have his number by any chance please?

Deliberator · 14-08-2017 1:37pm

bopter wrote: »

Hi - thanks for the advice. That was a great price he did it for. Would you have his number by any chance please?

Do the rules say that we cannot promote a company? I'm not sure. I'll PM you to be on the safe side.

bopter · 15-08-2017 10:19am

Got it. Thanks Deliberator

Stoner · 15-08-2017 10:08pm

Deliberator wrote:

Do the rules say that we cannot promote a company? I'm not sure. I'll PM you to be on the safe side.

They do alright, pm is the way you go.

And correct working on the board is against the law unless you are a rec

rochestown · 16-08-2017 12:03pm

Deliberator wrote: »

Do the rules say that we cannot promote a company? I'm not sure. I'll PM you to be on the safe side.

Could you PM me too?

Thanks in advance!

notahappycamper · 20-08-2017 9:16am

Just wondering how is everyone finding their Ring Doorbell Pro? Also, what firmware version are you on? You can get this info. by going into "Device Health" on the app.

Homer · 21-08-2017 1:55pm

Was out in the new Harvey Norman in tallaght this morning and they have the new ring doorbell version 2 and also the ring pro! Just for anyone looking for bricks and mortar suplier in dublin.

rochestown · 21-08-2017 2:23pm

Homer wrote: »

Was out in the new Harvey Norman in tallaght this morning and they have the new ring doorbell version 2 and also the ring pro! Just for anyone looking for bricks and mortar suplier in dublin.

Did you manage to take note of the prices? Thanks...

Homer · 23-08-2017 11:23am

Ring 2 @ €239

Ring Pro @ €299

From my research the ring 2 seems like the best option? OK the Ring Pro is neater but Ring 2 has all the same functionality.

Deliberator · 29-08-2017 12:32pm

Their site has a handy comparison table, at https://ring.com/videodoorbells.

The Doorbell Pro is hardwired only, whereas the Doorbell 2 also has a removeable battery. The Doorbell Pro supports 2.4 Ghz and 5Ghz wifi, but the Doorbell 2 supports only 2.4 Ghz. THe Doorbell Pro has 'Advance Motion Detection', and the Doorbell 2 supports 'Basic Motion Detection'. The Doorbell Pro also supports 'Human Detection'. The Pro also comes with 2 extra colour shells.

lowbatt07 · 30-08-2017 7:52pm

Hi All,

Hoping some knowledgeable folk on here may be able to help me

I attempted to install the ring doorbell pro this weekend. Installed the power booster in the old ringbox, no issues - connected the ring to the wifi , again no issues but then then video feed wouldn't work and also the internal bell wouldnt ring

When I went into diagnostics i noted that the power was low (i think 3854 mav) and the unit later powered off. Does anyone know what the power is low and how to solve this?

Thanks in advance

Davy · 30-08-2017 10:21pm

lowbatt07 wrote: »

Hi All,

Hoping some knowledgeable folk on here may be able to help me

I attempted to install the ring doorbell pro this weekend. Installed the power booster in the old ringbox, no issues - connected the ring to the wifi , again no issues but then then video feed wouldn't work and also the internal bell wouldnt ring

When I went into diagnostics i noted that the power was low (i think 3854 mav) and the unit later powered off. Does anyone know what the power is low and how to solve this?

Thanks in advance

Do you have a picture of what you installed in the chime box?
Iirc its a bypass connecter so the chime wouldn't work anymore.

If its a voltage issue, you need to confirm that the trafo at the main board is 18-24v and not 12v like most would be.
Did you get a trafo supplied with the Pro? Any work on the board would be for an electrician and they would be able to confirm the correct voltage also.

lowbatt07 · 30-08-2017 11:59pm

Davy wrote: »

Do you have a picture of what you installed in the chime box?
Iirc its a bypass connecter so the chime wouldn't work anymore.

If its a voltage issue, you need to confirm that the trafo at the main board is 18-24v and not 12v like most would be.
Did you get a trafo supplied with the Pro? Any work on the board would be for an electrician and they would be able to confirm the correct voltage also.

Thanks for the reply. No, with the pro you install a transformer "booster" i believe, see pic below from the bell box

I also noted that (what i believe) to be the transformer on the bell box is 8-16v , is it just a matter of getting this small component replaced to be 18-24v? Is this a big/expensive job? - i hope it doesn't involve getting a whole new fuse box

Deliberator · 31-08-2017 12:53pm

lowbatt07 wrote: »

Thanks for the reply. No, with the pro you install a transformer "booster" i believe, see pic below from the bell box

I also noted that (what i believe) to be the transformer on the bell box is 8-16v , is it just a matter of getting this small component replaced to be 18-24v? Is this a big/expensive job? - i hope it doesn't involve getting a whole new fuse box

I can't offer much advice, I'm afraid, but from what I understand you have the US edition of the Doorbell Pro there. The UK edition comes with a 24V transformer for fitting in your fuse box, to replace any existing transformer configuration which will typically be 8-12V output.

atgate · 31-08-2017 2:23pm

lowbatt07 wrote: »

Thanks for the reply. No, with the pro you install a transformer "booster" i believe, see pic below from the bell box

I also noted that (what i believe) to be the transformer on the bell box is 8-16v , is it just a matter of getting this small component replaced to be 18-24v? Is this a big/expensive job? - i hope it doesn't involve getting a whole new fuse box

The Pro that is sold in Ireland comes with a transformer and a wifi chime unit. It totally bypasses your old chime. It's power from fuse board to transformer then transformer linked to doorbell with original bell wire. It also come with other bits and pieces to enable bypassing the original chime.

If you didn't get the transformer and chime get on to Ring, they may send one to you (they did to me). They'll also give you instructions for installing. You'll need a registered sparks to wire the transformer in.

lowbatt07 · 01-09-2017 7:27pm

Thanks folks - ring are sending me out the european addons so this will be great

copacetic · 02-09-2017 7:18am

Having terrible trouble with my ring pro still, fitted as part of a house rewire, all worked perfectly for 6 weeks or so then just died. Spent an hour on chat with ring checking everything out and then they sent me a new one. New one doesn't work either, just totally dead, won't power on.

Only issue myself or electrician could find was that both the ring transformers seemed to be sending too high a voltage. At least 28V.

Has anyone else had similar issues with dead doorbells?

Homer · 02-09-2017 12:06pm

Am curious why people are not just going with the rechargeable battery as an option? I had mains available at the location where I installed my Ring II but the battery will last up to a year (manufacturer claim) but I reckon I will get months at least between charges and when I need to charge it I will take it out and charge it overnight and re install the next morning? Made for a super easy self install and is working perfectly! I added the stick up camera at the rear of the property and both are working flawlessly.

Del2005 · 02-09-2017 7:38pm

Homer wrote: »

Am curious why people are not just going with the rechargeable battery as an option? I had mains available at the location where I installed my Ring II but the battery will last up to a year (manufacturer claim) but I reckon I will get months at least between charges and when I need to charge it I will take it out and charge it overnight and re install the next morning? Made for a super easy self install and is working perfectly! I added the stick up camera at the rear of the property and both are working flawlessly.

I installed my Ring 2 around the 1st July and had to recharge it this week, I do have live view enabled which decreases the battery.

Ring Pro doorbell in Ireland

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