Cross Pens

lawred2 · 12-01-2021 9:36am

swingking wrote: »

I've still had no update on the shipping of my both pens ordered on the 1st. I'm a bit annoyed with the lack of communication tbh.

Puts me off buying from this company again.

I've two orders - one on the 1st and another on the 5th

silence on both fronts

sydthebeat · 12-01-2021 9:42am

My pending transaction seems to have disappeared from my AIB account

Dublinstiofán · 12-01-2021 10:33am

Ordered on the 1st and haven’t heard a word

whiterebel · 12-01-2021 11:00am

Ok, just FYI. When it is on delivery and charges paid you can access the Tax documents on the DHL website. On mine there are 4 - 2 pages of customs entry, 1 commercial invoice and 1 entry summary. On mine the entry summary is wrong, it shows duty amounts and an incorrect total.
The entries are correct and it is great to see them as it might help people understand the work that goes into doing these....€5 is very cheap for this, I have to say.

Anyway, the reason the VAT is all over the place, is because Cross took the UK VAT off, then DHL added on the Irish VAT. Thats how €36.25 became €6.29. The actual amount for VAT was €29.96. Mystery solved, Scooby.

Kintarō Hattori · 12-01-2021 11:23am

Well that's annoying. I placed an order on the 5th, got confirmation. Have checked my card and can't see any payment to Cross. I checked the order number on their site and it's as if it doesn't exist.

SheroP · 12-01-2021 11:59am

My experience is that I received a mail from cross to say it was out for delivery with dhl
When I tracked the package on the dhl site , I was advised to contact dhl express
When I spoke to cs , lady advised that the delivery was interrupted and looked like cross had suspended delivery, she advised to contact cross
Having done that I spoke with a lady who said she has to speak to her manager and will email me
That’s where it stands for me

Prefect_1998 · 12-01-2021 12:02pm

with all this talk of Pens, we need a good paper BA now..

had to order some from amazon while i wait for it:D

The Inbetween is mine · 12-01-2021 12:19pm

My second order is no longer pending on my bank account, cancelled by Cross inside the last hour

SouthWesterly · 12-01-2021 12:25pm

The Inbetween is mine wrote: »

My second order is no longer pending on my bank account, cancelled by Cross inside the last hour

It may reappear. Happened me with revolut

The Inbetween is mine · 12-01-2021 12:34pm

SouthWesterly wrote: »

It may reappear. Happened me with revolut

Doubtful I think... Same pattern as my first order... but I live in hope!

swingking · 12-01-2021 1:35pm

I just spoke to CS and they informed me that if the order hasn't been shipped yet, then it will be cancelled.

Sorry guys…

blastman · 12-01-2021 1:36pm

Ordered 4th Jan, radio silence since then. As of yesterday the transaction was still pending on my account...

Reading this thread, it's clear the company was aptly named...

12-01-2021 1:41pm

dakar wrote: »

Order value €37.78
Customs Duty €0.00
Irish VAT €6.56
DHL fee for collection of same €5.00

Like a lot of others on here, this has been an eye opener for how the post Brexit world works. I’ll certainly be keeping a closer eye on where I’m buying from and how VAT is being handled.

A fiver DHL fee isn’t the end of the world on an impulse bargain buy where I still did very well, but whatever about a few cents in VAT/duty, courier collection fees will be a PITA on cheap AliExpress or Wish impulse buys in the future.

the big platforms in China like aliexpress will move to pre-charging Irish VAT come July when the 22 euro limit exemption goes.

they already do this with other countries.

mik_da_man · 12-01-2021 1:58pm

swingking wrote: »

I've still had no update on the shipping of my both pens ordered on the 1st. I'm a bit annoyed with the lack of communication tbh.

Puts me off buying from this company again.

I just rang and was told that one of the pens on my order is Out of Stock for another 2 weeks but the full order will be shipped then..

I asked them to just drop that one item but he couldn't..
The lack of communication and different information is frustrating..

lawred2 · 12-01-2021 2:03pm

Case of being patient lads. They are only pens. And I doubt that many of us are stuck for them nor have we stuck a whole lot into them given all the discounts.

It's unlikely that they'll just cancel a pile of orders. That's an administrative pain.

Shlippery · 12-01-2021 2:15pm

lawred2 wrote: »

Case of being patient lads. They are only pens. And I doubt that many of us are stuck for them nor have we stuck a whole lot into them given all the discounts.

It's unlikely that they'll just cancel a pile of orders. That's an administrative pain.

It's the excitement of getting pens we didn't know existed 10 days ago, that's the point!!!

I, for one, can not WAIT for my R2D2 fountain pen.

:pac:

fdevine · 12-01-2021 5:17pm

Shlippery wrote: »

I, for one, can not WAIT for my R2D2 fountain pen.

:pac:

Me too. Got the R2D2 rollerball & notebook for Christmas so the fountain pen will finish it off nicely

More concerned about the €75-80 Tech3+ ordered for <€21 as a present though

lawred2 · 12-01-2021 5:45pm

I just got the first DHL shipping notification...

mik_da_man · 12-01-2021 5:49pm

fdevine wrote: »

Me too. Got the R2D2 rollerball & notebook for Christmas so the fountain pen will finish it off nicely

More concerned about the €75-80 Tech3+ ordered for <€21 as a present though

If it's the red one then it's out of stock, that's what is holding up my order...

KinsellaJ · 12-01-2021 5:52pm

Just got a DHL delivery notification for an order tomorrow. Not sure whether it's for refills @ €14 that were ordered on the 2nd or engraved pen @ €39 ordered on the 1st. No charges due at the moment so expect its for the refills. No point having refills if I'm not going to get a pen!

fdevine · 12-01-2021 5:52pm

mik_da_man wrote: »

If it's the red one then it's out of stock, that's what is holding up my order...

Ah FFS.......red transluscent one......

Was in a seperate order though. I made three individual orders and no word on any of them

Witcher · 12-01-2021 6:01pm

Just received DHL notification for order from the 6th, my one from the 4th obviously got cancelled.

luvlyjubbly · 12-01-2021 6:03pm

Notification of delivery for tomorrow via text & email.
Ordered 2nd Jan, ~€18, no engraving.

Hadn't had any communication since placing order

Unknownability · 12-01-2021 6:12pm

Haven't heard anything since the 1st and unfortunately I've convinced myself I need a nice pen.

SOPHIE THE DOG · 12-01-2021 6:18pm

I ordered on pen for about €15 (stacked the discounts) on 5th Jan (Tuesday last week).
DLH text rec'd a few mins ago - delivery due before 6pm tomorrow.
Tracking info is as follows (I'll post again to (hopefully) confirm receipt and thank the OP):

Shipper has generated a shipment label, but the shipment has not yet been handed over to DHL : Monday, January 11, 2021 at 09:00
ShipperAT CROSS LTD
Shipper addressUnit 14 Windmill Trading Estate Thistle Road LUTON Thistle Road LUTON LU1 3XJ
Pick up11 Jan 2021
Estimated delivery13 Jan 2021 before 6pm
Pieces1

gerard2210 · 12-01-2021 6:24pm

Unknownability wrote: »

Haven't heard anything since the 1st and unfortunately I've convinced myself I need a nice pen.

Don't give up hope.
I ordered on the 1st, order total 20.50. just got a text from DHL due for delivery tomorrow.

SouthWesterly · 12-01-2021 6:28pm

Got. Notification of 2 orders from DHL . Not sure what they are. Ordered 3.one over 22 euro.
No notification of charges

DroidJoi · 12-01-2021 6:28pm

Got a shipping notification from Cross but the DHL link just states "Shipper has generated a shipment label, but the shipment has not yet been handed over to DHL".

Called Cross earlier about my order. They are aware that we will be charged VAT. CS stated that it wouldn't be much for my order in comparison to retail prices... As the value of the goods are very good even after the charges. Was asked if I want to cancel instead.

In fairness, the products are worth a lot more than we are paying. So some people will appreciate the products while other who probably wouldn't have purchased if the prices weren't so low will find it expensive.

Nigel Fairservice · 12-01-2021 6:40pm

Still nothing here. Ordered two engraved pens on 01/01 and 05/01. Haven't heard a thing since. Money hasn't reverted so I'll take that as a positive.

mik_da_man · 12-01-2021 6:47pm

fdevine wrote: »

Ah FFS.......red transluscent one......

Was in a seperate order though. I made three individual orders and no word on any of them

Yep that's the one.

I just got a notification of one other order placed on the 5th under the 22 quid, same as others, due on the 11th, no mention of charges.

whiterebel · 12-01-2021 7:32pm

DroidJoi wrote: »

Got a shipping notification from Cross but the DHL link just states "Shipper has generated a shipment label, but the shipment has not yet been handed over to DHL".

Called Cross earlier about my order. They are aware that we will be charged VAT. CS stated that it wouldn't be much for my order in comparison to retail prices... As the value of the goods are very good even after the charges. Was asked if I want to cancel instead.

In fairness, the products are worth a lot more than we are paying. So some people will appreciate the products while other who probably wouldn't have purchased if the prices weren't so low will find it expensive.

They took off the UK VAT, so they add Irish VAT.

mr_edge_to_you · 12-01-2021 8:32pm

Unknownability wrote: »

Haven't heard anything since the 1st and unfortunately I've convinced myself I need a nice pen.

Everyone needs one!

feylya · 12-01-2021 9:18pm

mr_edge_to_you wrote: »

Everyone needs one!

Or 6... This might be the bargain alert of the year, if they ship them out soonish.

Got an email from another English company I found here in BA, apologising for how long things are taking. Warehouses are completely screwed atm. Gotta feel sorry for the workers, trying to deal with all the orders and enquiries

torrevieja · 12-01-2021 9:45pm

swingking wrote: »

I've still had no update on the shipping of my both pens ordered on the 1st. I'm a bit annoyed with the lack of communication tbh.

Puts me off buying from this company again.

I ordered the 1st January, i emailed 4 times nit as much as a response, just emailed Paypal now told them to cancel it and refund me

Wouldn't deal wit them again

mik_da_man · 12-01-2021 10:15pm

torrevieja wrote: »

I ordered the 1st January, i emailed 4 times nit as much as a response, just emailed Paypal now told them to cancel it and refund me

Wouldn't deal wit them again

They are pretty quick to answer on the UK number, couldn't get through on the Irish one though.

Fr_Dougal · 12-01-2021 11:44pm

€100 order on the 4th, order confirmed straight away but nothing since. Paid with PayPal, no refund showing.

GalwayGaillimh · 13-01-2021 12:00am

Hi there - We are currently experiencing delays longer than usual. Your order is currently processing and should be fulfilled shortly. We deeply appreciate your patience and patronage as we work to minimize any disruptions in our service to you. If there is anything else we can help you out with please do not hesitate to reach out to us.

AT Cross

eclipsechaser · 13-01-2021 12:55am

3 orders, all reverted - including one ordered by selecting Germany as the website and posting to Berlin. A shame as they would have made lovely presents.

DroidJoi · 13-01-2021 1:42am

eclipsechaser wrote: »

3 orders, all reverted - including one ordered by selecting Germany as the website and posting to Berlin. A shame as they would have made lovely presents.

I'd still be hopeful unless you got a cancellation/credit memo from Cross.

Payments are sometimes automatically reverted after a certain time period. The funds will be taken again once the order is processing.

Atlantic Dawn · 13-01-2021 2:31am

Mines still at waiting to be handed over to DHL from the 9th when I got notice it had shipped.

psicic · 13-01-2021 3:34am

I put in an order for €70 worth of pens... not my ideal pens or anything, but it's what they had in stock. Still at processing stage with no reversion to Paypal yet.

It was extremely good value, and extremely generous of them to stack coupon codes... and I wouldn't begrudge them cancelling orders if it was a mistake. No matter how cool it would have been to show up to the office after COVID with an engraved pen, I will survive without it if it doesn't come. No harm, no foul in my book, and I'd be more likely to buy a Cross pen I do want in the next few months. They do have some cracking pens!

I would take issue if they cancel claiming it's fraud rather than their own mistake. Not that'd they'd miss my custom much, but alternative brands are available, and I'd probably buy one of them off Amazon eventually.

I do take issue with them if they start pretending they don't understand how VAT to an EU country now works, especially as they have been a supplier of corporate gifts for years and UK guidance on VAT is clear. A CS rep on the phone might not know, but collecting VAT that isn't due is not suddenly legal in the UK because we're in the EU and they're not. If I'm eventually charged customs/Irish VAT on the pens, I'll probably raise a case via paypal about the UK VAT- don't even know if they'll entertain it.

(Edit: deleted a pointless bit about them having a .ie domain. As pointed out by others, they don't! The dangers of a late night rant!)

Lucifer · 13-01-2021 5:27am

They don't have a .ie domain

Wolftown · 13-01-2021 9:17am

Just had a look at trustpilot, and don't fancy my chances of receiving anything after reading reviews.

Vast majority are recent and are complaining about not receiving orders. 1.7/5 stars...

lawred2 · 13-01-2021 9:23am

Wolftown wrote: »

Just had a look at trustpilot, and don't fancy my chances of receiving anything after reading reviews.

Vast majority are recent and are complaining about not receiving orders. 1.7/5 stars...

People here are taking deliveries.. keep the faith.

Covid and Brexit would be trying times for any distributor.

KNS · 13-01-2021 10:34am

Ordered on the 5th Jan. Hold has gone from bank account and refunded. Only used the one code. Came to €53.

Fairly bad form - not even a cancellation email.

mik_da_man · 13-01-2021 10:36am

lawred2 wrote: »

People here are taking deliveries.. keep the faith.

Covid and Brexit would be trying times for any distributor.

One of my orders due today, a small one under the duty threshold.

KinsellaJ · 13-01-2021 10:47am

Order from the 2nd delivered today. Still no movement or word on order from the 1st.

No point receiving a packet of 6 refills today if I haven't received my pen yet.. or may never receive it!

lawred2 · 13-01-2021 10:48am

KNS wrote: »

Ordered on the 5th Jan. Hold has gone from bank account and refunded. Only used the one code. Came to €53.

Fairly bad form - not even a cancellation email.

holds get automatically released after certain lengths of time

means little for your transaction

lawred2 · 13-01-2021 10:48am

mik_da_man wrote: »

One of my orders due today, a small one under the duty threshold.

same

first of my two due today

silence on the second

psicic · 13-01-2021 10:54am

Lucifer wrote: »

They don't have a .ie domain

Late night rant - you're right. Thanks for the correction!

Cross Pens

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