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Cross Pens

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    #152
    muckety
    Registered Users Posts: 724 ✭✭✭muckety


    markad1 wrote: »
    Checked my avant card and it shows location Ireland for the transaction.

    Same for me, transaction has been posted as Ireland. Hope that means that a) there will be no additional taxes or charges applied and b) I get my order, ie it doesn't get cancelled for having stacked multiple discount codes.

    If all goes well, I'll be delighted with my bargain, thanks Mr_edge!

    ETA customer service told me that there would be a delay on shipping, c. 12 days as they have had a deep clean in their warehouse.


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    #153
    GalwayGaillimh
    Registered Users Posts: 659 ✭✭✭GalwayGaillimh


    Rang Cross talked to a gentleman named Steve he said same thing warehouse had a covid outbreak hence the delay , orders being processed and they use DHL for delivery and as regards vat dutys etc he said price you see is price you pay :-)

    Si Deus Nobiscum Qui Contra Nos



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    #154
    Sirtoyou
    Registered Users Posts: 698 ✭✭✭Sirtoyou


    Out for delivery today. €56 order


    Your DHL Express shipment with waybill number 539****** from AT CROSS LTD has arrived in the country and cleared customs. There is import duty/tax and an advance payment fee due on your shipment. The amount is EUR 14.84.


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    #155
    Ryath
    Registered Users Posts: 3,375 ✭✭✭Ryath


    Sirtoyou wrote: »
    Out for delivery today. €56 order


    Your DHL Express shipment with waybill number 539****** from AT CROSS LTD has arrived in the country and cleared customs. There is import duty/tax and an advance payment fee due on your shipment. The amount is EUR 14.84.

    Cross better refund UK VAT then. My order is for a similar amount. Did you stack discount codes?

    I'm getting nothing when I try and check order status. https://www.cross.com/cr_en_ie/order-status

    Money hasn't been refunded to paypal though.


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    #156
    lawred2
    Registered Users Posts: 24,281 ✭✭✭✭lawred2


    Sirtoyou wrote: »
    Out for delivery today. €56 order


    Your DHL Express shipment with waybill number 539****** from AT CROSS LTD has arrived in the country and cleared customs. There is import duty/tax and an advance payment fee due on your shipment. The amount is EUR 14.84.

    Quelle surprise


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    #157
    Sirtoyou
    Registered Users Posts: 698 ✭✭✭Sirtoyou


    Ryath wrote: »
    Cross better refund UK VAT then. My order is for a similar amount. Did you stack discount codes?

    I'm getting nothing when I try and check order status. https://www.cross.com/cr_en_ie/order-status

    Money hasn't been refunded to paypal though.

    Yes stacked all the codes, 4 gift sets


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    #158
    swingking
    Registered Users Posts: 4,258 ✭✭✭swingking


    Sirtoyou wrote: »
    Out for delivery today. €56 order


    Your DHL Express shipment with waybill number 539****** from AT CROSS LTD has arrived in the country and cleared customs. There is import duty/tax and an advance payment fee due on your shipment. The amount is EUR 14.84.

    Can this be paid online do you know? or is it cash only?


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    #159
    Sirtoyou
    Registered Users Posts: 698 ✭✭✭Sirtoyou


    swingking wrote: »
    Can this be paid online do you know? or is it cash only?


    I paid online via DHL link sent by sms and email


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    #160
    the perfect ten
    Registered Users Posts: 311 ✭✭the perfect ten


    Did you get a breakdown of how the amount was calculated?

    Was it VAT at the rate in Ireland and did they add any additional "processing" charge or fee?


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    #161
    Sirtoyou
    Registered Users Posts: 698 ✭✭✭Sirtoyou


    the perfect ten wrote: »
    Did you get a breakdown of how the amount was calculated?

    Was it VAT at the rate in Ireland and did they add any additional "processing" charge or fee?

    €9.84 vat at import (tx)
    €5 payment deferment risk


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    #162
    the perfect ten
    Registered Users Posts: 311 ✭✭the perfect ten


    Thanks for the info.

    The payment deferment risk charge is a bit steep at €5 to put it mildly!!


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    #163
    the perfect ten
    Registered Users Posts: 311 ✭✭the perfect ten


    I'm going to reroute my order of €66 to my sister who lives in County Antrim and I'll pick it up after the end of the current lockdown.


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    #164
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,838 Mod ✭✭✭✭whiterebel


    the perfect ten wrote: »
    Thanks for the info.

    The payment deferment risk charge is a bit steep at €5 to put it mildly!!

    Thats cheap. Their normal Clearance charge is €12.50-15.00


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    #165
    davetherave
    Registered Users Posts: 3,359 ✭✭✭davetherave


    whiterebel wrote: »
    Thats cheap. Their normal Clearance charge is €12.50-15.00

    Yeah I'm surprised at that. For DHL it is normally €14.50 or 2.5%, whichever is the larger value.


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    #166
    mr_edge_to_you
    Registered Users Posts: 3,022 ✭✭✭mr_edge_to_you


    My revolut account is showing the transaction as "reverted".


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    #167
    Cd23
    Registered Users Posts: 16 ✭Cd23


    I received my delivery notification from DHL. My order was €25.60 with delivery . DHL haven't asked or advised that I owe additional taxes thou


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    #168
    Lucifer
    Moderators, Technology & Internet Moderators Posts: 1,467 Mod ✭✭✭✭Lucifer


    I used 4 discount codes stacked. Got a tracking number today due for delivery on Monday. Order was for about 33. No mention of customs charges yet, I assume that will happen when it arrives in Ireland.


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    #169
    Lucifer
    Moderators, Technology & Internet Moderators Posts: 1,467 Mod ✭✭✭✭Lucifer


    Also just checked PayPal and money taken, no sign of a refund so seems to be still coming.


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    #170
    handofdog
    Registered Users Posts: 260 ✭✭handofdog


    For those that received delivery info, when did you order?

    I received order confirmation on Jan 5th but zero Comms since. I can't log in either and the password reset doesn't seem to work so I can't view any updates via the site.

    Thanks.


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    #171
    freebee23
    Registered Users Posts: 440 ✭✭freebee23


    Just received email saying that my other orders from cross are with DHL and due to be delivered Monday. Nothing showing on my credit card yet. A bit weird as I definitely put in the right details.
    As already mentioned I was not charged any extra when first order was delivered today. Will wait and see if charges are processed over the weekend.
    All orders for under €22.


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    #172
    august12
    Registered Users Posts: 1,275 ✭✭✭august12


    handofdog wrote: »
    For those that received delivery info, when did you order?

    I received order confirmation on Jan 5th but zero Comms since. I can't log in either and the password reset doesn't seem to work so I can't view any updates via the site.

    Thanks.
    Ordered on the 1st Jan, no confirmation of dispatch yet.


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    #173
    SouthWesterly
    Registered Users Posts: 6,474 ✭✭✭SouthWesterly


    First of my orders reverted to revolut


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    #174
    kilburn
    Registered Users Posts: 3,912 ✭✭✭kilburn


    The pending charge on my bank account has vanished.

    My order was only 20 quid so not a big one.

    Looks like it was cancelled.


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    #175
    Lucifer
    Moderators, Technology & Internet Moderators Posts: 1,467 Mod ✭✭✭✭Lucifer


    I ordered 2nd Jan and got DHL tracking today.


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    #176
    The Inbetween is mine
    Closed Accounts Posts: 1,705 ✭✭✭The Inbetween is mine


    Ordered 2 pens ..2 separate transactions over 2 days...the first one has been cancelled by Cross


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    #177
    keos
    Registered Users Posts: 75 ✭✭keos


    handofdog wrote: »
    For those that received delivery info, when did you order?

    I received order confirmation on Jan 5th but zero Comms since. I can't log in either and the password reset doesn't seem to work so I can't view any updates via the site.

    Thanks.

    Ordered on the 2nd. Received today delivery notification for Monday the 11th.
    Order value €21


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    #178
    Nigel Fairservice
    Registered Users, Moderators, Regional Abroad Moderators Posts: 2,178 Mod ✭✭✭✭Nigel Fairservice


    Any cancellation emails or are the payments just reverting? Bought 2 myself on 01/01 and 06/01. Haven't heard anything about either.


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    #179
    event
    Registered Users Posts: 15,985 ✭✭✭✭event


    Ordered on the 1st.

    Nothing since, checking order status does Nothing. Order value was €27.60, used two codes


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    #180
    Atlantic Dawn
    Registered Users Posts: 81,243 ✭✭✭✭Atlantic Dawn
    M


    Bit of a joke of a company, my order appears to be cancelled, I've received no notification if it has or not, the confirmation number is not being recognised, I didn't create an account. It's one of those things you remember when a company goes under for being run in to the ground, good riddance.


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    #181
    lawred2
    Registered Users Posts: 24,281 ✭✭✭✭lawred2


    Atlantic Dawn wrote: »
    Bit of a joke of a company, my order appears to be cancelled, I've received no notification if it has or not, the confirmation number is not being recognised, I didn't create an account. It's one of those things you remember when a company goes under for being run in to the ground, good riddance.

    The order lookup function has never worked for me..


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