Tesco Mobile 3g - Anyone having Problems

grasshopper31 · 05-01-2012 5:08pm

With regard to webtexts,, do you get the allocated amount (200 & 50 int) from 1st of month (like with the minutes) ?

Thanks

danjo-xx · 05-01-2012 7:37pm

grasshopper31 wrote: »

With regard to webtexts,, do you get the allocated amount (200 & 50 int) from 1st of month (like with the minutes) ?

Thanks

I asked Paul before Christmas about this and he seemed to say yes, but I topped up on the 17th Dec and immediately got my web txt allowance so I expect them to expire on the 17th January. Makes more sense this way I reckon.

grasshopper31 · 05-01-2012 8:16pm

Thanks danjo, im on billpay, so thought as my minutes start from 1st of every month, i assumed web texts were the same, but it doesnt appear to be this way.

Tesco Mobile: Paul · 05-01-2012 8:21pm

On Pay as you go your balance of Webtexts are to be allocated on 1st of the month. The topup once every 30 days just gives you acccess to use the balance.

On Pay Monthly it aligns with your bill cycle.

I will check out if there is an issue here.

regards
Paul

susie05 · 24-01-2012 8:03pm

Hi Paul
Just wondering if you could answer this question for me
I bought a Tesco mojo chat few days back & switched my number over from vf & iv no coverage AT all in my house..says emergancy calls only.
However my husband who is also has a tesco mobile (samsung) has 2 to 3 bars all the time?
im unsure what to do now as its no good to me
thanks
helen

JTMan · 24-01-2012 9:32pm

susie05 wrote: »

Hi Paul
Just wondering if you could answer this question for me
I bought a Tesco mojo chat few days back & switched my number over from vf & iv no coverage AT all in my house..says emergancy calls only.
However my husband who is also has a tesco mobile (samsung) has 2 to 3 bars all the time?
im unsure what to do now as its no good to me
thanks
helen

Can you swap sim cards between your phones to see if the problem is related to the phone or the sim card or something else?

Tesco Mobile: Paul · 24-01-2012 10:18pm

susie05 wrote: »

Hi Paul
Just wondering if you could answer this question for me
I bought a Tesco mojo chat few days back & switched my number over from vf & iv no coverage AT all in my house..says emergancy calls only.
However my husband who is also has a tesco mobile (samsung) has 2 to 3 bars all the time?
im unsure what to do now as its no good to me
thanks
helen

Hi Helen

As suggested can you swap sim cards. If the issue stays with the Mojo then it's a Phone issue and you should organise a return/ repair depending on when you bought it.

Regards
Paul

susie05 · 25-01-2012 12:24am

Just put husbands sim into my phone & he has NO coverage eighter so its a phone problem..But yet when i walk out my front door & stand on footpathsay 15 feet from front door i do have coverage to make a call..strange one

jay93 · 25-01-2012 12:58am

I have this phone on Tesco Mobile also and most the time the signal bars are at zero with it i can still make calls and texts and even use the internet when it's like this once i leave the house signal goes upto 2bars out of 4!!

While my 3 phone beside it has full 3G signal and the Tesco one only on 2G.
It's just the phones antenna it doesn't seem to be great compared to other phones as when i put my Tesco sim into my 3 phone i get full signal

Tesco Mobile: Paul · 25-01-2012 1:46pm

susie05 wrote: »

Just put husbands sim into my phone & he has NO coverage eighter so its a phone problem..But yet when i walk out my front door & stand on footpathsay 15 feet from front door i do have coverage to make a call..strange one

PM sent there

coylemj · 29-01-2012 9:34pm

Paul, I'm thinking of moving from O2 billpay to Tesco billpay (SIMM only) in a few weeks when my current contract expires, is there a demo login you can use on the Tesco Mobile website to get a feel for how to send webtext messages? This is an important feature for me so I want to make sure that I'm happy with the interface.

You can PM the details to me if you like.

Tesco Mobile: Paul · 29-01-2012 10:15pm

coylemj wrote: »

Paul, I'm thinking of moving from O2 billpay to Tesco billpay (SIMM only) in a few weeks when my current contract expires, is there a demo login you can use on the Tesco Mobile website to get a feel for how to send webtext messages? This is an important feature for me so I want to make sure that I'm happy with the interface.

You can PM the details to me if you like.

Hi there

No, but the webtext interface for PAYG and Pay Monthly is identical so if you get a free SIM here and topup by 10eur you can test it out (you need to topup by 10eur to get free webtext on PAYG). When you are ready to go to Pay Monthly you will get credited on your bill for any of unspent credit you paid for. You can use the same SIM and n umber to activated on Pay Monthly as an existing customer (port after the activation process on to the same SIM)

http://shop.tescomobile.ie/free-international-sims.aspx

regards
Paul

Kenny Logins · 29-01-2012 10:31pm

coylemj wrote: »

Paul, I'm thinking of moving from O2 billpay to Tesco billpay (SIMM only) in a few weeks when my current contract expires, is there a demo login you can use on the Tesco Mobile website to get a feel for how to send webtext messages? This is an important feature for me so I want to make sure that I'm happy with the interface.

You can PM the details to me if you like.

You can use Cabbage on any network.

Web - http://cabbagetexter.com/web/newlogin.htm

Desktop - http://www.cabbagetexter.com/cabbagedesktopdownload.php

CricketDude · 17-02-2012 7:18pm

Tesco Mobile: Paul wrote: »

Hi All

Just to let you know that iPhone and Android settings instructions are now linked off our Facebook site also.

regards
Paul

Where can we find these settings for the iPhone now?
Can people without facebook accounts get them.

Tesco Mobile: Paul · 18-02-2012 12:43pm

CricketDude wrote: »

Where can we find these settings for the iPhone now?
Can people without facebook accounts get them.

Hi there

Settings are as follows

1. Put the Tesco Mobile SIM in unlocked iPhone and perform normal setup via iTunes

2. Go to Settings->General->Network and Turn Data Roaming On

3. Also in Settings->General->Network go to Mobile Data Network
Put APN and MMS proxy details in as below

a) Enter the following details into Mobile Data at the top of the section.

APN: tescomobile.liffeytelecom.com
Username: leave empty
Password: leave empty

b) Enter following details into the MMS section.

APN: tescomobile.liffeytelecom.com
MMSC: http://10.1.11.68/servlets/mms
MMS Proxy: 10.1.11.19:8080
Max Message Size: 307200
MMS UA Prof URL : leave empty

regards
Paul

jamescc · 19-02-2012 9:44pm

hi Paul

I have a question for you. I got a new Iphone4s from apple on Thursday.
I got my micro sim activated. As soon as I leave the house, I get no service nothing, now I have tried other sim cards from different networks up dated the phone settings (as phone is sim free), they all work fine no problems. So I got on to customer care they are sending out a new sim card so I hope that this sorts out the problem.

My question is :

Does Tesco just cut down from a larger sim card or do you produce them your Microsims yourself.

The reason that I as is that mine looks like it was just cut down.

thanks

James

loyatemu · 19-02-2012 10:34pm

Paul, any word on when we're going to see full 3G speeds?

Tesco Mobile: Paul · 20-02-2012 10:43am

jamescc wrote: »

hi Paul

I have a question for you. I got a new Iphone4s from apple on Thursday.
I got my micro sim activated. As soon as I leave the house, I get no service nothing, now I have tried other sim cards from different networks up dated the phone settings (as phone is sim free), they all work fine no problems. So I got on to customer care they are sending out a new sim card so I hope that this sorts out the problem.

My question is :

Does Tesco just cut down from a larger sim card or do you produce them your Microsims yourself.

The reason that I as is that mine looks like it was just cut down.

thanks

James

Yes, we dont sell iPhone so we dont have a stock of Microsims just yet but we are getting shortly.

regards
Paul

Tesco Mobile: Paul · 20-02-2012 10:43am

loyatemu wrote: »

Paul, any word on when we're going to see full 3G speeds?

Likely mid summer...

CricketDude · 20-02-2012 1:01pm

Tesco Mobile: Paul wrote: »

Likely mid summer...

WHAT???
Speeds should be getting better. At the moment every time I do a speedtest they get worse with tescomobile.

jamescc · 20-02-2012 1:27pm

Tesco Mobile: Paul wrote: »

Yes, we dont sell iPhone so we dont have a stock of Microsims just yet but we are getting shortly.

regards
Paul

So Paul,

Who ever cut down the sim card that I have now did a very bad job of it.

Do you test them before they are sent out?

When the new sim card comes out that is not guaranteed to work either.

When are these sim cards going to be available? i mean a proper micro sim card.

If I got one from the UK would that work? You are selling them there?

I think that I will be looking at switching but it is not what I want to do.

Tesco Mobile: Paul · 20-02-2012 1:36pm

jamescc wrote: »

So Paul,

Who ever cut down the sim card that I have now did a very bad job of it.

Do you test them before they are sent out?

When the new sim card comes out that is not guaranteed to work either.

When are these sim cards going to be available? i mean a proper micro sim card.

If I got one from the UK would that work? You are selling them there?

I think that I will be looking at switching but it is not what I want to do.

Hi James

Apologies for that. We dont generally have any issues with this. No a SIM from the UK wont work. This is the only option until we get stock of these.

regards
Paul

Tesco Mobile: Paul · 20-02-2012 1:39pm

CricketDude wrote: »

WHAT???
Speeds should be getting better. At the moment every time I do a speedtest they get worse with tescomobile.

Hi there

This has been consistent with all updates I have given in this space.
We are currently capped at 1.2mbps download speeds. This cap will be removed in mid summer where we will get full O2 available speeds

General performance and speeds are dependent on where you are and how busy O2 site you are attached to is.

regards
Paul

CricketDude · 20-02-2012 1:52pm

Tesco Mobile: Paul wrote: »

Hi there

This has been consistent with all updates I have given in this space.
We are currently capped at 1.2mbps download speeds. This cap will be removed in mid summer where we will get full O2 available speeds

General performance and speeds are dependent on where you are and how busy O2 site you are attached to is.

regards
Paul

I get speed of less that 300kbps down and 200kbps up consistantly, wherever I am when I do the speedtests. I used to get about 700, but its a long long time since I got that speed.

For instance, just did a speedtest now in Drumcondra.
254kbps Down, 212 kbps up. Thats very bad. Not even near the capped speed of 1.2mbps. Even if I got 1mbps I would be happy, but what I do get is pathetic. I thought it might be my phone, but I just got a new iphone the other day. I got a mate to do one with his meteor PAYG and he gets 3500 kbps down just now.

Why doesnt everybody here just look up a free speedtest app in the apop store. Then run the speedtest and post the results here. Then maybe you might listen.

Actually, I'll start another thread on it.

jamescc · 21-02-2012 3:29pm

Tesco Mobile: Paul wrote: »

Hi James

Apologies for that. We dont generally have any issues with this. No a SIM from the UK wont work. This is the only option until we get stock of these.

regards
Paul

HI TESCO PAUL,

JUST AN UPDATE,

NEW SIM CARD CAME IN THE POST AND ALL IS WORKING FINE.

iT MUST HAVE BEEN THE FIRST CARD THAT I GOT OUT IN THE POST. I WAS FAULTY .

EVERYTHING WORKS FINE NOW

THANKS

Tesco Mobile: Paul · 21-02-2012 3:32pm

jamescc wrote: »

HI TESCO PAUL,

JUST AN UPDATE,

NEW SIM CARD CAME IN THE POST AND ALL IS WORKING FINE.

iT MUST HAVE BEEN THE FIRST CARD THAT I GOT OUT IN THE POST. I WAS FAULTY .

EVERYTHING WORKS FINE NOW

THANKS

Thats good to hear James

thanks
Paul

Quest · 02-03-2012 11:37am

Tesco Mobile: Paul wrote: »

Hi logonmar

Try this

*004*[Your voice mailbox like +353875xxxxxxx]#

This sets all conditional diverts to go to your voicemail

If you want to just set if busy, no answer, unreachable on their own its as below

If busy
*67*[dest]*11#

If no answer
*61*[dest]*11*[sec]#

If unreachable
*62*[dest]*11#

hope this helps

regards
Paul

Thanks for this information: after an hour on the phone to very nice and helpful Tesco mobile representatives, I came across this and BINGO! Voicemail on my iPhone now working.

BTW - all conditional diverts: is that the usual set of diverts a user would want - when call is unanswered, busy or phone is off, or does it have other implications I should know about?

Thanks again - delighted to get this sorted - thought I had a few hours of chasing this ahead of me.

Tesco Mobile: Paul · 02-03-2012 11:55am

Quest wrote: »

Thanks for this information: after an hour on the phone to very nice and helpful Tesco mobile representatives, I came across this and BINGO! Voicemail on my iPhone now working.

BTW - all conditional diverts: is that the usual set of diverts a user would want - when call is unanswered, busy or phone is off, or does it have other implications I should know about?

Thanks again - delighted to get this sorted - thought I had a few hours of chasing this ahead of me.

Yes its exactly this. Good to hear you got sorted.

BTW - all conditional diverts: is that the usual set of diverts a user would want - when call is unanswered, busy or phone is off.

conor_ie · 02-03-2012 11:59am

Hi Paul

My missus changed over to Tesco Mobile last weekend from Meteor but the last couple of days she's had no internet access at all. She rang the helpdesk who sent out mms config messages but they don't seem to have done the trick.

Any ideas??

Cheers Conor

Tesco Mobile: Paul · 02-03-2012 12:05pm

conor_ie wrote: »

Hi Paul

My missus changed over to Tesco Mobile last weekend from Meteor but the last couple of days she's had no internet access at all. She rang the helpdesk who sent out mms config messages but they don't seem to have done the trick.

Any ideas??

Cheers Conor

Hi Conor,

She needs to have data roaming always on as we National Roam on O2's network. This is probably the reason.

The setting should be in

Settings->Connectivity->Packet Data->Packet Data Connection

regards
Paul

Dan1994 · 03-03-2012 10:57am

Hi Paul,

I moved over to tesco from O2 the other day and ever since my phones battery life is terrible b4 I moved I lasted about 2 days on standby now it only lasts few hours.

Tesco Mobile: Paul · 03-03-2012 11:09am

Dan1994 wrote: »

Hi Paul,

I moved over to tesco from O2 the other day and ever since my phones battery life is terrible b4 I moved I lasted about 2 days on standby now it only lasts few hours.

Hi Dan

What phone have you got?

regards
Paul

VickyBum88 · 04-03-2012 2:17am

Hey there, for the past few weeks I've been unable to access internet on my LG phone on Tesco network. If I try to visit a webpage it says "Network Unavailable". I've tried resetting to factory defaults but didn't work

I have plenty of credit and was consistently able to connect up until a few weeks ago, but have not changed any settings at any point. Data roaming is on. :pac:

Hope someone can help

MisterB · 05-03-2012 1:46am

I, also, have connection problems.

The phone was set to '3G' only so I changed to 'auto'. This didn't make much of a really obvious difference except battery didn't seem to last as long as usual.

I'm now on '2G' which seems better. Speed difference (if applicable) is not too noticeable due to the current cap.

Maybe that's of no help but I thought it worth mentioning.

jay93 · 05-03-2012 2:49am

^
Just noticed how fast the Tesco mobile 3G service is now huge improvement from before.

Tesco Mobile: Paul · 05-03-2012 9:40am

VickyBum88 wrote: »

Hey there, for the past few weeks I've been unable to access internet on my LG phone on Tesco network. If I try to visit a webpage it says "Network Unavailable". I've tried resetting to factory defaults but didn't work

I have plenty of credit and was consistently able to connect up until a few weeks ago, but have not changed any settings at any point. Data roaming is on. :pac:

Hope someone can help

Hi Vicky,

Is your phone a Tesco Mobile phone (did you buy from us)?

Did you try downloading your settings here (note seems to be down just at the moment but will be back shortly)?

http://www.tescomobile.ie/helpandsupport/phone-settings.aspx

regards
Paul

Tesco Mobile: Paul · 05-03-2012 9:43am

MisterB wrote: »

I, also, have connection problems.

The phone was set to '3G' only so I changed to 'auto'. This didn't make much of a really obvious difference except battery didn't seem to last as long as usual.

I'm now on '2G' which seems better. Speed difference (if applicable) is not too noticeable due to the current cap.

Maybe that's of no help but I thought it worth mentioning.

If you set to 2G you will limit your speeds to EDGE only which is around 100kbps whereas on 3G you can get up to 2mbps (usually around 1 mbps)

You will also limit your data coverage to 2G sites only. You might have a 3G site where you have no 2G coverage.

Auto is the best value here.

regards
Paaul

Tesco Mobile: Paul · 05-03-2012 9:44am

jay93 wrote: »

^
Just noticed how fast the Tesco mobile 3G service is now huge improvement from before.

Yes, we have implemented some improvements in the last week or so..

MisterB · 06-03-2012 3:49am

Tesco Mobile: Paul wrote: »

If you set to 2G you will limit your speeds to EDGE only which is around 100kbps whereas on 3G you can get up to 2mbps (usually around 1 mbps)

You will also limit your data coverage to 2G sites only. You might have a 3G site where you have no 2G coverage.

Auto is the best value here.

regards
Paaul

Edge - yes; but speed has been good. i.e. the difference has been relatively minor for normal usage, therefore my Edge speed must be very much over the top or else my 3G is a disaster.

Auto would normally be the choice but could that be leading to increased battery usage, if the unit thinks it should have a better signal and keeps searching for one.
I should probably get into the routine of switching it off overnight.

I suppose it all depends upon type of usage and how you want it:
e.g. reliable connection with limited speed,
or unreliable connection at a higher speed?

Dan1994 · 07-03-2012 1:38pm

Tesco Mobile: Paul wrote: »

Hi Dan

What phone have you got?

regards
Paul

Hi it's an iphone 2g

2646don · 13-05-2012 7:20pm

I got a 3G micro sim for my iPad 2 but the coverage is practically non-existent. I am located near Cork and the bar at the top of the screen shows a fully extended signal grading followed by "Tesco Mobile E". Occasionally "3G" appears for a few seconds and is then replaced by the "E" again. Has anyone else got this kind of problem ? I have tried many configurations on the iPad all to no avail.
Regards
Don

Tesco Mobile: Paul · 13-05-2012 8:47pm

2646don wrote: »

I got a 3G micro sim for my iPad 2 but the coverage is practically non-existent. I am located near Cork and the bar at the top of the screen shows a fully extended signal grading followed by "Tesco Mobile E". Occasionally "3G" appears for a few seconds and is then replaced by the "E" again. Has anyone else got this kind of problem ? I have tried many configurations on the iPad all to no avail.
Regards
Don

Hi Don

We have the same coverage as O2 on their network so if you dont have O2 3G coverage where you are you wont have Tesco Mobile 3G. E stands for edge which is 2G data speeds.

regards
Paul

bush · 13-05-2012 8:56pm

Internet is pretty much unusable for me latley. Edge and 3g are both really slow at loading pages.

GIMP · 13-05-2012 10:57pm

Ya speeds are ok, pages are very slow to load or usually just time out mainly, full 3g signal. Upload tonight very poor.

2646don · 14-05-2012 11:58am

Hi Paul,
Thanks for your reply to my earlier post. I got the iPad about 6 months ago and initially i used a cut-down 2G sim for data which worked fine in the same areas i can't get reception now with the 3G sim. I didn't renew the 2G sim as I was abroad for awhile and i thought the 3G would be a better bet when i purchased the new data bundle. So i don't understand how the reception was better with 2G rather than 3G. Are areas of coverage being up improved all the time?
Regards
Don

Kenny Logins · 14-05-2012 3:17pm

I'm getting text messages in triplicate today, from Vodafone and 02.

Tesco Mobile: Paul · 14-05-2012 4:55pm

2646don wrote: »

Hi Paul,
Thanks for your reply to my earlier post. I got the iPad about 6 months ago and initially i used a cut-down 2G sim for data which worked fine in the same areas i can't get reception now with the 3G sim. I didn't renew the 2G sim as I was abroad for awhile and i thought the 3G would be a better bet when i purchased the new data bundle. So i don't understand how the reception was better with 2G rather than 3G. Are areas of coverage being up improved all the time?
Regards
Don

Hi Don,

The enw SIM wont have chanegd your reception options. The new 3G SIM (well new in 2010) has bigger capacity and some features required for 3G network attach. It also had feature enabling wider roaming options when abroad. Coverage is a local thing and unrelated to the SIM. If you want to PM me your location i can take a look to see what 3G coverage is like there on the O2 network.

regards
Paul

Tesco Mobile: Paul · 14-05-2012 4:56pm

Kenny Logins wrote: »

I'm getting text messages in triplicate today, from Vodafone and 02.

Hi Kenny,

Can I ask that you log a quick note here to help care resolve for you?

http://www.tescomobile.ie/contact-us.aspx

regards
Paul

wersal gummage · 14-05-2012 9:24pm

Have just been monitoring this here without posting.

Nothing but trouble with tesco mobile data the last month or so. It was fine initally when I moved over (not very long ago at all) but just went really bad and has not improved.

Rang them but got nowhere - the lady could only tell me they are aware of the problem but have no idea when it might be fixed (approx a fortnight ago).

Now I notice the last 30 hours or so I'm actually having periods of an hour or so at a time of no coverage at all - I mean just the ability to make, receive calls and texts (put a Vodafone sim in phone and its perfect - so not a phone issue).

Porting back to Vodafone in the morning. Have put it off longer than I should have.

GIMP · 14-05-2012 10:00pm

Paul
How come you appear to be ignoring the recent posts on this thread and the other Tesco tread regarding the ongoing unresolved speed issue. Clearly the recent changes have not fully resolved what is a very annoying problem for many loyal, patient customers.

Tesco Mobile 3g - Anyone having Problems

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