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GoMo FAQs

1…4647495152…71

Comments

  • #2402
    longcock
    Registered Users Posts: 47 ✭longcock


    I'm the only one that hasn't received a bill this month?


  • #2403
    Dempo1
    Registered Users, Registered Users 2 Posts: 27,024 ✭✭✭✭Dempo1


    longcock wrote: »
    I'm the only one that hasn't received a bill this month?

    Actually, just noticed last notification was 2/12/2020, I don't get paper bills, just the standard pdf uploaded into my gomo online account.

    Is maith an scáthán súil charad.




  • #2404
    twomonkeys
    Registered Users, Registered Users 2 Posts: 168 ✭✭twomonkeys


    longcock wrote: »
    I'm the only one that hasn't received a bill this month?

    I havent received one. I thought I might have accidentally deleted the email but I just checked my a/c online and there’s none there either.


  • #2405
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    Dempo1 wrote: »
    Actually, just noticed last notification was 2/12/2020, I don't get paper bills, just the standard pdf uploaded into my gomo online account.
    I just checked. I have 4 sims over two different accounts. I did not get a bill for either account. I logged in and find the last bill is dated 1st December.
    Are things that bad in Eir that they cannot even collect the money ??? LOLOLOLOL


  • #2406
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    Dempo1 wrote: »
    Apologies if already asked, can I hot-spot off my gomo sim. I've been with them from the start €9.99 per month deal, I use very little data as I use 3 WiFi at home but it's gone to ****e over the past few weeks. At the same time go mo data speeds have increased dramatically, previously not great but calling perfect. I live quite rural, Just wondering is there additional charges for hot spoting? thanks


    I have another gomo sim in a router in the wilds of Donegal and it is working without issue for data and facebook/whatsapp calling.


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  • #2407
    Dempo1
    Registered Users, Registered Users 2 Posts: 27,024 ✭✭✭✭Dempo1


    Bikerman2019 wrote: »
    I just checked. I have 4 sims over two different accounts. I did not get a bill for either account. I logged in and find the last bill is dated 1st December.
    Are things that bad in Eir that they cannot even collect the money ??? LOLOLOLOL

    If only my all my monthly bills were €9.99 :)

    Is maith an scáthán súil charad.




  • #2408
    Yyhhuuu
    Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    I was never invoiced for January yet. I'm usually involved at start of the month. Interesting. Fingers crossed January is free.

    I'm useless at computers but could anybody help me please. I had been using go mo as a hotspot ( tethering) from my Samsung A70 to my Asus Laptop. This worked without issue for past year. Suddenly it doesnt work. The laptop detects the phone but no internet. Would anybody have a solution. It's a Windows 7 laptop. Many thanks for any help.


  • #2409
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 77,033 Mod ✭✭✭✭New Home


    You haven't exausted your allowance, have you? If not, try switching the phone to aeroplane mode and back again. Or click on "forget network" on the computer where the GoMo connection is listed, then get the computer to check for available connections, select GoMo again and re-enter the password your phone gives you for its network onto the prompt on the computer.


  • #2410
    Yyhhuuu
    Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    New Home wrote: »
    You haven't exausted your allowance, have you? If not, try switching the phone to aeroplane mode and back again. Or click on "forget network" on the computer where the GoMo connection is listed, then get the computer to check for available connections, select GoMo again and re-enter the password your phone gives you for its network onto the prompt on the computer.

    Re tethering problem from A70 smartphone to windows 7 laptop.

    Thanks for the reply. What comes up on my laptop under " open network and sharing centre" is Samsung A70 no internet access directly under heading "Wireless network centre" it states " Samsung A70 - Connected"

    There is a yellow exclamation mark under the icon at the bottom of the screen.

    I went in to " manage wireless networks that use ( wireless network connection) and removed the Samsung A70 then tried to reconnect tethering by typing in the samsung smartphone password on to the laptop but it still will not connect.

    I can not understand why the go mo tethering suddenly stopped after months of working perfectly.

    Any help would be greatly appreciated


  • #2411
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    Does USB and / or Bluetooth tethering work?

    Can you tether to any other device?

    Can you edit the APN type to include DUN or dun in the existing entry, prefix it with a comma.

    Does a restart of either phone or laptop make any difference?

    Is there an option on laptop to release / renew network settings for that connection?

    Try changing the network name and password in phone settings.

    Can wifi channels be set on phone and laptop, 2.4 and / or 5GHz


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  • #2412
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 77,033 Mod ✭✭✭✭New Home


    Have you accidentally switched on the data saver on your phone? That would prevent it from tethering. Also, are you sure you haven't reached your usage limit for the month, or that the phone hasn't a limit set? Can you access the internet from your phone?

    Also, if you right-click on the yellow triangle with the black exclamation mark (or equivalent), you should get an option that reads "troubleshoot problems". Have you tried that to see if it makes a difference?

    If none of these options work, I'd get in touch with GoMo - the fact that you haven't been billed might mean (pure speculation on my part, though!) that your account has been suspended/closed/whathaveyou/or thar there are problems in general.


  • #2413
    Yyhhuuu
    Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    New Home wrote: »
    Have you accidentally switched on the data saver on your phone? That would prevent it from tethering. Also, are you sure you haven't reached your usage limit for the month, or that the phone hasn't a limit set? Can you access the internet from your phone?

    Also, if you right-click on the yellow triangle with the black exclamation mark (or equivalent), you should get an option that reads "troubleshoot problems". Have you tried that to see if it makes a difference?

    If none of these options work, I'd get in touch with GoMo - the fact that you haven't been billed might mean (pure speculation on my part, though!) that your account has been suspended/closed/whathaveyou/or thar there are problems in general.

    Problem tethering from phone to laptop

    Thanks for the help. I just checked and data saver is off. I'm well within my data limit and phone data is working perfectly.

    "Troubleshooting problems" does not resolve the issue.

    My go mo account hasn't been suspended. Many other customers did not receive their January invoice yet according to boards posters.

    Unfortunately the problem is a nuisance as I relied on tethering which worked perfectly up to now.


  • #2414
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 77,033 Mod ✭✭✭✭New Home


    Sorry I couldn't help you fix it, hope you get to the bottom of it.


  • #2415
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,921 ✭✭✭Grab All Association


    Same as other posters on here. Did not receive a bill for January. No response to my query either.


  • #2416
    Dempo1
    Registered Users, Registered Users 2 Posts: 27,024 ✭✭✭✭Dempo1


    Yyhhuuu wrote: »
    Problem tethering from phone to laptop

    Thanks for the help. I just checked and data saver is off. I'm well within my data limit and phone data is working perfectly.

    "Troubleshooting problems" does not resolve the issue.

    My go mo account hasn't been suspended. Many other customers did not receive their January invoice yet according to boards posters.

    Unfortunately the problem is a nuisance as I relied on tethering which worked perfectly up to now.

    Just out of curiosity, are you getting data coverage on the phone itself, probably an obvious question but just wondered if you've tested data without tethering. Separately I also had a similar issue a while back and resolved it by renaming the hotpot, created new password and the connection issue resolved itself (admitidly on a different network at the time)

    Is maith an scáthán súil charad.




  • #2417
    Yggr of Asgard
    Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭Yggr of Asgard


    Grab All Association wrote: »
    Same as other posters on here. Did not receive a bill for January. No response to my query either.

    This made me go into the portal and check and I don't have a bill either.

    Usually, it's also taken from my card around the 9th, but nothing there either.


  • #2418
    Dempo1
    Registered Users, Registered Users 2 Posts: 27,024 ✭✭✭✭Dempo1


    Yggr of Asgard wrote: »
    This made me go into the portal and check and I don't have a bill either.

    Usually, it's also taken from my card around the 9th, but nothing there either.

    Me too, very very curious this, I've put a query in as I also noticed chat facility not available either. Last bill generated was December, DD today but none nor pending.

    Is maith an scáthán súil charad.




  • #2419
    Dempo1
    Registered Users, Registered Users 2 Posts: 27,024 ✭✭✭✭Dempo1


    I got a pleasant surprise this morning, I live in the Slieve Bloom mountains, the only network that appears to have masts in the area was 3.indeed out of the 2 locally, one was only upgraded to 4g before Christmas.

    I use 3 WiFi primarily because no other network had anywhere near the speeds albeit even at that 3 has only improved in the past few months. Bizzarely they've quadrupled upload speeds (perhaps to cater for more working at home) download speeds remain around 19 to 30 megs on a good day.

    GOMO was dreadful re data speed , at best 4 Meg download, less than 1 upload. Calls, texts never an issue, so for €9.99 pm, not rocket science.

    This morning to my shock, some unbelievable speeds on gomo data. Attached, screenshot. I can't explain it, I'm not aware EIR/GOMO share masts. Eitherway great news.

    Is maith an scáthán súil charad.




  • #2420
    BowWow
    Registered Users, Registered Users 2 Posts: 1,778 ✭✭✭BowWow


    Email bill received in last few minutes, payable 17th. January.


  • #2421
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    Unfortunately the problem is a nuisance as I relied on tethering which worked perfectly up to now.

    Have you tried the suggestions listed in earlier post...
    https://m.boards.ie/vbulletin/showpost.php?p=115878756&postcount=2420


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  • #2422
    Yggr of Asgard
    Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭Yggr of Asgard


    BowWow wrote: »
    Email bill received in last few minutes, payable 17th. January.

    They are reading this thread ;-)

    Just posted online as BILL ISSUED on 10/01/2021


  • #2423
    TheIrishLegend
    Registered Users Posts: 56 ✭✭TheIrishLegend


    Hi All. I have a constant notification in my notification bar - "New Voicemail". When I click it - it sys Voicemail Number not set. If I select a contact from my phonebook as the number i.e. Voicemail 171 it says Failed to Read data - VM number cat be changed.

    Anyone know how to fix this. Sorry if it has been answered before.


  • #2424
    maniac2003
    Registered Users, Registered Users 2 Posts: 355 ✭✭maniac2003


    TheIrishLegend wrote: »
    Hi All. I have a constant notification in my notification bar - "New Voicemail". When I click it - it sys Voicemail Number not set. If I select a contact from my phonebook as the number i.e. Voicemail 171 it says Failed to Read data - VM number cat be changed.

    Anyone know how to fix this. Sorry if it has been answered before.

    Yes have the same issue here


  • #2425
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 77,033 Mod ✭✭✭✭New Home


    Try ringing your own number but adding a 5 between the code and the number itself, e.g. 085 5 1234567, then press # as soon as the automated response starts. It should bring you to your voicemail/ settings.


  • #2426
    TheIrishLegend
    Registered Users Posts: 56 ✭✭TheIrishLegend


    New Home wrote: »
    Try ringing your own number but adding a 5 between the code and the number itself, e.g. 085 5 1234567, then press # as soon as the automated response starts. It should bring you to your voicemail/ settings.

    This worked a treat. Thank you.


  • #2427
    Yyhhuuu
    Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    Ten Pin wrote: »
    Have you tried the suggestions listed in earlier post...
    https://m.boards.ie/vbulletin/showpost.php?p=115878756&postcount=2420

    I will try this later on today. Thanks so much for all the help.


  • #2428
    delboy76
    Registered Users Posts: 137 ✭✭delboy76


    Hi All,

    Is anybody having issues with dropped calls. It is happening all the time and I have swapped phones to no avail. GoMo support asked to switch off 4g which I did but still no joy. Where do I access the webchat as all I can do is fill out the support form each time I wish to communicate with them?

    D


  • #2429
    Questionee1902
    Closed Accounts Posts: 3 ✭Questionee1902


    I am very happy with this GOMO, 86.8 mbps download, 27.5 upload 17ms ping in East Cork.

    Just a question, for my work I need to receive authentication call from US (just for 5 seconds to click key on the keypad) will I need to pay extra for that or is that free? i.e. is receiving call from US free?


  • #2430
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,907 ✭✭✭DopeTech


    Questionee1902 wrote: »
    I am very happy with this GOMO, 86.8 mbps download, 27.5 upload 17ms ping in East Cork.

    Just a question, for my work I need to receive authentication call from US (just for 5 seconds to click key on the keypad) will I need to pay extra for that or is that free? i.e. is receiving call from US free?

    They'll be free.

    https://www.buymeacoffee.com/dopetech.ie



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  • #2431
    Irish_rat
    Registered Users, Registered Users 2 Posts: 2,567 ✭✭✭Irish_rat


    Anyone else having problems viewing my account on gomo? Want to access my puk. This is bloody annoying


  • #2432
    Gooser14
    Registered Users, Registered Users 2 Posts: 1,629 ✭✭✭Gooser14


    Irish_rat wrote:
    Anyone else having problems viewing my account on gomo? Want to access my puk. This is bloody annoying


    No problem here. Just logged in to my account without any issues.


  • #2433
    Slippin Jimmy
    Registered Users, Registered Users 2 Posts: 6,031 ✭✭✭Slippin Jimmy


    No issues here either.


  • #2434
    The Gardener
    Registered Users, Registered Users 2 Posts: 159 ✭✭The Gardener


    Irish_rat wrote: »
    Anyone else having problems viewing my account on gomo? Want to access my puk. This is bloody annoying

    All working fine for me.


  • #2435
    Albanach1
    Registered Users Posts: 22 ✭Albanach1


    delboy76 wrote: »
    Hi All,

    Is anybody having issues with dropped calls. It is happening all the time and I have swapped phones to no avail. GoMo support asked to switch off 4g which I did but still no joy. Where do I access the webchat as all I can do is fill out the support form each time I wish to communicate with them?

    D

    Had a lot of issues with dropped calls. Have 2 accounts at different but nearby locations & happening to both. In Carrick on Shannon area.

    Moved 1 to Clearmobile & so far so good.


  • #2436
    Odyssey 2005
    Registered Users, Registered Users 2 Posts: 21,065 ✭✭✭✭Odyssey 2005


    Irish_rat wrote: »
    Anyone else having problems viewing my account on gomo? Want to access my puk. This is bloody annoying

    I'm having problems viewing you're account also :)


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  • #2437
    Irish_rat
    Registered Users, Registered Users 2 Posts: 2,567 ✭✭✭Irish_rat


    Odyssey 2005 wrote: »
    I'm having problems viewing you're account also :)

    You can view it all you want :)

    It turned out to be the browser. Gomo replied fast too. Happy out


  • #2438
    pg17
    Registered Users Posts: 121 ✭✭pg17


    Can I ask if we can receive verification SMS messages from organisations such as banks and utilities to our GoMo number. e.g. AIB, BOI, permanent tsb and Ulster Bank.

    After the GoMo launch customers reported that they could not receive such SMS messages and I need to know if this is resolved becore I switch my number.


  • #2439
    Slippin Jimmy
    Registered Users, Registered Users 2 Posts: 6,031 ✭✭✭Slippin Jimmy


    PTSB and BOI work for me. So to does Microsoft verification. Can't verify the others.


  • #2440
    timetogo1
    Registered Users, Registered Users 2 Posts: 866 ✭✭✭timetogo1


    I get verification codes from ulster bank no problem.


  • #2441
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    Can I ask if we can receive verification SMS messages from organisations such as banks and utilities to our GoMo number. e.g. AIB, BOI, permanent tsb and Ulster Bank.

    After the GoMo launch customers reported that they could not receive such SMS messages and I need to know if this is resolved becore I switch my number.

    AFAIK, it's still an issue, albeit a small number of customers are affected.

    Thread here...
    https://m.boards.ie/vbulletin/showthread.php?t=2058029113&page=9

    The gist of it seems to be if it works when you join...happy days....if it doesn't, forget about Gomo and / or Comreg doing anything to resolve it. The only "fix" is to move network or use a dedicated PAYG SIM for 2FA from another provider.


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  • #2442
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,045 Mod ✭✭✭✭Aquos76


    PayPal, Instagram MBNA, Google, Mygovid, Coinbase, Cryto.com and Wirex all work for me


  • #2443
    myfreespirit
    Registered Users Posts: 350 ✭✭myfreespirit


    Gomo SMS texts work fine for me from EBS and Ulster Bank

    Слава Україн– Glóir don Úcráin



  • #2444
    Nigel Fairservice
    Moderators, Regional Abroad Moderators Posts: 2,291 Mod ✭✭✭✭Nigel Fairservice


    No problem with KBC texts here.


  • #2445
    Irish_rat
    Registered Users, Registered Users 2 Posts: 2,567 ✭✭✭Irish_rat


    pg17 wrote: »
    Can I ask if we can receive verification SMS messages from organisations such as banks and utilities to our GoMo number. e.g. AIB, BOI, permanent tsb and Ulster Bank.

    After the GoMo launch customers reported that they could not receive such SMS messages and I need to know if this is resolved becore I switch my number.

    Hit and miss but it could be down to reception. I usually try the phone verification if the sms doesn't work. Try and switch some to Google authenticator


  • #2446
    screamer
    Registered Users, Registered Users 2 Posts: 6,174 ✭✭✭screamer


    Just wanted to let people know that after getting hammered with GOMO data speeds which were awful (best download speed in a month was 6KBPS), I got a 48 sim card, and I'm getting speeds of between 18 and 28 KBPS, which is slow I know, for people who have fibre, but it's a HUGE improvement on what I had with GOMO. 48 works off the 3 network, so I'm going to give it a month to compare fully. Only downside is 48 is capped at 100GB per month, which we use, as we have so many devices and people. Still, I'll try it and see what works best.


  • #2447
    bonzodog2
    Registered Users, Registered Users 2 Posts: 6,253 ✭✭✭bonzodog2


    Can I send free texts to a NI number?


  • #2448
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,045 Mod ✭✭✭✭Aquos76


    bonzodog2 wrote: »
    Can I send free texts to a NI number?

    Not from your included texts


  • #2449
    irishgirl19
    Registered Users, Registered Users 2 Posts: 1,609 ✭✭✭irishgirl19


    Got a voicemail and when I go to check it, it tells me mailbox is blocked and to contact my provider. Anyone have this? I've sent an email to them


  • #2450
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 77,033 Mod ✭✭✭✭New Home


    fritzelly wrote: »
    Name:
    Meteor Data

    APN:
    data.mymeteor.ie


    MCC:
    272

    MNC:
    03

    APN Type:
    default,supl

    APN protocol:
    IPv4/IPv6

    https://www.boards.ie/vbulletin/showpost.php?p=111523329&postcount=690


    I'd like to thank this post (and the one linked) again. My phone automatically updated to Android 10 without permission, put everything out of kilter and suddenly I wasn't able to connect to the internet any more. This ^^^ is what fixed it.


  • #2451
    westyIrl
    Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    Anyone else having issues logging into GoMo account to view bills?

    Jim


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