GoMo to end €9.99 per month for life offer [Now €12.99]

Qreq · 27-12-2019 11:43pm

tuxy wrote: »

Continuing to provide reasonably high data speeds after this cap could make the service unviable.

That's why I was curious to hear from others to figure out whether we are (a) reduced by a percentage of the unthrottled speed or (b) by an absolute amount. I think the percentage way would leave wiggle room to tune throttling so that web-browsing is less affected, whereas the absolute amount could lend credence to your hypothesis about how close the network is cutting things to the bone.

tuxy · 27-12-2019 11:48pm

A set limit rather than a percentage would make more sense and be much easier to implement.
Have you tried speed tests since reaching the cap? And if so is it consistent?
That said, if it's as slow as you say it is it may be difficult to get an accurate speed test reading.

Qreq · 28-12-2019 12:05am

My phone's data speed is constantly displayed. I've been checking it a lot since the cap. It generally hovers in 30- 36K/s range, sometimes dipping below, sometimes flicking briefly up to 50K/s before returning. Rarely above that.

I tried two speed test websites today, both gave 0.3Mbps down and up.

(Newcomers to this conversation - these are speeds after hitting the 80Gb soft cap, not pre-cap speeds.)

Bikerman2019 · 28-12-2019 12:13am

Qreq wrote: »

My phone's data speed is constantly displayed. I've been checking it a lot since the cap. It generally hovers in 30- 36K/s range, sometimes dipping below, sometimes flicking briefly up to 50K/s before returning. Rarely above that.

I tried two speed test websites today, both gave 0.3Mbps down and up.

(Newcomers to this conversation - these are speeds after hitting the 80Gb soft cap, not pre-cap speeds.)

So after you hit the cap, you are throttled to .3Mbps? Is that not 300k? Am I having a dozy arse moment, or is .3 meg not 300k? How can you not survive and load webpages on that? You were clearly told there was a cap of 80gig, and you know your are bursting it. I know a rural area where the BB is 21k. Now THAT is slow

tuxy · 28-12-2019 12:19am

Bikerman2019 wrote: »

So after you hit the cap, you are throttled to .3Mbps? Is that not 300k? Am I having a dozy arse moment, or is .3 meg not 300k? How can you not survive and load webpages on that? You were clearly told there was a cap of 80gig, and you know your are bursting it. I know a rural area where the BB is 21k. Now THAT is slow

He said 30k so I think that would be .03Mbps
Enough for some background apps to still function, not much else.

Qreq · 28-12-2019 12:23am

Bikerman2019 wrote: »

So after you hit the cap, you are throttled to .3Mbps? Is that not 300k? Am I having a dozy arse moment, or is .3 meg not 300k? How can you not survive and load webpages on that? You were clearly told there was a cap of 80gig, and you know your are bursting it. I know a rural area where the BB is 21k. Now THAT is slow

I too don't understand why my phone says ~30K/s while the website says 0.3Mbps and I experience sluggish browsing. I've checked the numbers again, they are not typos. Perhaps you joined the conversation late - I am fully aware of the cap. The cap is not a hard limit - were you aware of that? That it's not a hard limit is an attractive feature of the offer. I was not posting to complain but rather to hear from other users to determine if we have the same post-cap experience.

Bikerman2019 · 28-12-2019 12:39am

tuxy wrote: »

He said 30k so I think that would be .03Mbps
Enough for some background apps to still function, not much else.

Qreq wrote: »

My phone's data speed is constantly displayed. I've been checking it a lot since the cap. It generally hovers in 30- 36K/s range, sometimes dipping below, sometimes flicking briefly up to 50K/s before returning. Rarely above that.

I tried two speed test websites today, both gave 0.3Mbps down and up.

(Newcomers to this conversation - these are speeds after hitting the 80Gb soft cap, not pre-cap speeds.)

I am a little confused. He can speedtest at .3 meg, which is 300k, but only gets 30k. Not suitable for anything more than basic browsing though. Perhaps this product is not for you. Its a tenner for 80 gig. Either get a second sim or move to a different product. You cannot complain really for a tenner a month. I have four of these sims.

Qreq · 28-12-2019 12:48am

OmegaGene wrote: »

This convo should be taken to a different forum like tech or such like really, smashing the 80gb and being throttled is hardly bargain related

Fair enough, Omega. I'll end the throttle chat here. This was already one of my followed threads since before getting a sim so I clicked in with my post without considering the intent of the thread. Apologies.

On topic: My sim arrived in 6 or 7 days if memory serves. It was no problem to activate. Though I'm in a lower speed area, the offer is a good bargain. I'm a little hesitant about porting my number, however I plan to do it at some point.

Invincible · 28-12-2019 12:58am

Qreq wrote: »

Fair enough, Omega. I'll end the throttle chat here. This was already one of my followed threads since before getting a sim so I clicked in with my post without considering the intent of the thread. Apologies.

On topic: My sim arrived in 6 or 7 days if memory serves. It was no problem to activate. Though I'm in a lower speed area, the offer is a good bargain. I'm a little hesitant about porting my number, however I plan to do it at some point.

I don't see any problem with discussion here, you might get more interest on the Gomo threads in mobile forum though.

Patchin · 28-12-2019 1:33am

They restricted my speed.when will it speed up again.on the 1st of January I presume/hope.

tuxy · 28-12-2019 1:49am

Patchin wrote: »

They restricted my speed.when will it speed up again.on the 1st of January I presume/hope.

What have they restricted your speed to?
I'm guessing it's the same speed Qreq, can you confirm?

Cuttlefish · 28-12-2019 2:09am

Switched over and found coverage to be pretty poor in some areas especially between Waterford and Dungarvan...total loss of phone services

Yes I have reduced my bill but didn't expect such poor coverage

in2dark · 28-12-2019 8:40am

What is the cost for calling 1850 numbers?

blade1 · 28-12-2019 8:52am

in2dark wrote: »

What is the cost for calling 1850 numbers?

30c a minute

bromley52 · 28-12-2019 8:52am

in2dark wrote: »

What is the cost for calling 1850 numbers?

I think they are supposed to be included in your call bundle on both mobile and landline.

in2dark · 28-12-2019 8:55am

bromley52 wrote: »

I think they are supposed to be included in your call bundle on both mobile and landline.

I remember reading an article that since december 2019 comreg forced them to be included in the bundle. Just not sure of the validity of that article

Couldnt find info on gomo website

bromley52 · 28-12-2019 9:24am

in2dark wrote: »

I remember reading an article that since december 2019 comreg forced them to be included in the bundle. Just not sure of the validity of that article

Couldnt find info on gomo website

Since 01Dec19, 1850, 1890 etc are treated as a local calls and thus included in your bundle for mobile and landline.
Info

in2dark · 28-12-2019 9:32am

bromley52 wrote: »

Since 01Dec19, 1850, 1890 etc are treated as a local calls and thus included in your bundle for mobile and landline.
Info

Exactly this article i read. Just cant confirm it with gomo

silver2020 · 28-12-2019 11:05am

in2dark wrote: »

Exactly this article i read. Just cant confirm it with gomo

Its an comreg directive - no choice for them. They must adhere to it.

Their customer service is actually worse than Eir - must have been the eir rejects they put into the gomo dept.

silver2020 · 28-12-2019 11:27am

OmegaGene wrote: »

It’s on the website on a pdf so no need to contact customer care Just google it

But if you do need to contact their customer service, it is utterly abysmal.

They delivered sim card 3 weeks after I ordered it - prior to delivery i tried to cancel. they would not accept until delivery. Cancelled on day of delivery, got auto response, no further. Sent another email a week later, was asked for information that was actually in the email. Copied and pasted the required info so that it was now twice in the email. No response.

Sent another email. Told it was now outside the 14 day period and a 30 day notice is required.

Pointed out the email thread showing it was requested the day of delivery.

Told again that cancellation requires 30 days notice. Gave a pleasant response back pointing out that this was incorrect. No reply yet and account still active.

Simple rule for me - avoid any company that is connected to eir.

zetor 4911 · 28-12-2019 11:30am

micks_address wrote: »

My three contract ends in April but I'm planning to order a Gomo sim before offer ends. Anytime before Jan 8th is fine? I'll hold onto it and port the three number in April

Will that work?

_Kaiser_ · 28-12-2019 11:34am

silver2020 wrote: »

But if you do need to contact their customer service, it is utterly abysmal.

They delivered sim card 3 weeks after I ordered it - prior to delivery i tried to cancel. they would not accept until delivery. Cancelled on day of delivery, got auto response, no further. Sent another email a week later, was asked for information that was actually in the email. Copied and pasted the required info so that it was now twice in the email. No response.

Sent another email. Told it was now outside the 14 day period and a 30 day notice is required.

Pointed out the email thread showing it was requested the day of delivery.

Told again that cancellation requires 30 days notice. Gave a pleasant response back pointing out that this was incorrect. No reply yet and account still active.

Simple rule for me - avoid any company that is connected to eir.

2 options then I see:

1. Get Comreg involved. That tends to sort these things out in my experience

2. You could try porting out to another Operator's SIM only plan, then cancel that.

Gadgetman496 · 28-12-2019 12:12pm

zetor 4911 wrote: »

Will that work?

Yes

Silent Running · 28-12-2019 12:24pm

Sorry if this has been asked before, I couldn't find it.

Porting from Eir to Gomo, will the Gomo sim work in a phone locked to Eir?

TIA

blade1 · 28-12-2019 12:26pm

Silent Running wrote: »

Sorry if this has been asked before, I couldn't find it.

Porting from Eir to Gomo, will the Gomo sim work in a phone locked to Eir?

TIA

Yes.
I've a gomo sim working in an Eir hotshot

TheDriver · 28-12-2019 12:30pm

blade1 wrote: »

Yes.
I've a gomo sim working in an Eir hotshot

Stop calling me shirley.......

missionx · 28-12-2019 1:18pm

Is there any way to check with GoMo how much of monthly allowance I've used so far?

blade1 · 28-12-2019 1:32pm

missionx wrote: »

Is there any way to check with GoMo how much of monthly allowance I've used so far?

Don't think so.
Just set your data usage monitor on your device to the 1st of every month.

akasudonim · 28-12-2019 2:02pm

missionx wrote: »

Is there any way to check with GoMo how much of monthly allowance I've used so far?

Not yet. They will be making this available early in the new year, according to the support agent I spoke to, but I wouldn't hold my breath.

Patchin · 28-12-2019 2:07pm

tuxy wrote: »

What have they restricted your speed to?
I'm guessing it's the same speed Qreq, can you confirm?

.2 mbs

tuxy · 28-12-2019 3:58pm

Patchin wrote: »

.2 mbs

So 200Kbps? That's not bad, you can stream spotify at that speed.

meathman0 · 28-12-2019 7:42pm

zetor 4911 wrote: »

Will that work?

it will work, but you still pay the €9.99 per month from when ordered.

Aquos76 · 28-12-2019 8:05pm

Cuttlefish wrote: »

Switched over and found coverage to be pretty poor in some areas especially between Waterford and Dungarvan...total loss of phone services

Yes I have reduced my bill but didn't expect such poor coverage

The coast road, mainly after Fenor to Stradbally, has always been ****e on the Eir network, Generally around Waterford City, Tramore and Dungarvan, coverage is excellent with speed of up to 80mb being achieved in many places

PeterDuggan · 28-12-2019 8:34pm

Unusual one. I won't be using my GoMo sim for about 9-10 months but want to keep it active. PM me please if you're interested in using it while I'm away.

skydish79 · 28-12-2019 10:05pm

missionx wrote: »

Is there any way to check with GoMo how much of monthly allowance I've used so far?

I got a text message from gomo to say id used 80% of my fair usage

degsie · 28-12-2019 10:11pm

skydish79 wrote: »

I got a text message from gomo to say id used 80% of my fair usage

So you only know you are nearing the allowance limit by them telling you. Seems fair.

kn · 29-12-2019 3:09am

missionx wrote: »

Is there any way to check with GoMo how much of monthly allowance I've used so far?

You get a text when you hit 80% i.e. 64gb. But otherwise it is setting your own monitor to the 1st of the month. Although mine seems to overshoot it a bit saying I used more than what I actually did in the monthly statement.

Romero · 29-12-2019 1:33pm

So I set up to move my daughter to gomo this morningat 10am but at 10.05 I got a message that Oh no we tried to move your number to our Network but the number is not available from the network you selected. Now it's an 089 number that was moved to Three pre pay about a year ago when I do the online form the number and get the text the network on the right of the screen shows Tesco. I thought it should show Three? Online chat was no help anyone have this issue and how to resolve?

Count Mondego · 29-12-2019 1:38pm

Can you get a GoMo sim for a wireless router and only use it for wan connection?

_Kaiser_ · 29-12-2019 1:55pm

Count Mondego wrote: »

Can you get a GoMo sim for a wireless router and only use it for wan connection?

Yes you can

blade1 · 29-12-2019 2:00pm

Romero wrote: »

So I set up to move my daughter to gomo this morningat 10am but at 10.05 I got a message that Oh no we tried to move your number to our Network but the number is not available from the network you selected. Now it's an 089 number that was moved to Three pre pay about a year ago when I do the online form the number and get the text the network on the right of the screen shows Tesco. I thought it should show Three? Online chat was no help anyone have this issue and how to resolve?

Porting numbers is usually mon-fri and possibly office hours.

bromley52 · 29-12-2019 2:00pm

Romero wrote: »

So I set up to move my daughter to gomo this morningat 10am but at 10.05 I got a message that Oh no we tried to move your number to our Network but the number is not available from the network you selected. Now it's an 089 number that was moved to Three pre pay about a year ago when I do the online form the number and get the text the network on the right of the screen shows Tesco. I thought it should show Three? Online chat was no help anyone have this issue and how to resolve?

Get onto the network you are currently with and see if they received a port out request. It is normally automatic but they may need to approve the request.

Len_007 · 29-12-2019 2:23pm

I’m in Wales at the moment and can’t connect with any of the network providers here. As anyone else had this problem? I’ve filled out a Contact Us form on mygomo, but it will probably be a while before I hear anything back

userfriendly · 29-12-2019 2:46pm

blade1 wrote: »

Porting numbers is usually mon-fri and possibly office hours.

I always heard that but my number ended up porting over on Christmas day!

I ported from GoMo to Vodafone as I had issues with signal in my house in Dublin and sending SMS messages was failing. Fantastic price if signal is good and you're a heavy data user but I'm not

Romero · 29-12-2019 3:17pm

bromley52 wrote: »

Get onto the network you are currently with and see if they received a port out request. It is normally automatic but they may need to approve the request.

Thanks for the responses lads. I will try again in the morning. The thing was throwing me was Tesco was coming up as the network on the move form when in fact the number is on the Three network maybe it's due to the 089 prefix.

magher · 29-12-2019 3:18pm

Can anyone confirm if 048 calls to Northern Ireland are inclusive?

https://gomo.ie/wp-content/uploads/mobile_pt12.2-3.pdf

The mother is currently with Vodafone PAYG chat extra and it appears 048 calls are inclusive, not the +4428 international equivalent.

Its unclear if the '*National' tier implies unlimited calls, incl 1850 numbers etc

buzz77 · 29-12-2019 3:35pm

Len_007 wrote: »

I’m in Wales at the moment and can’t connect with any of the network providers here. As anyone else had this problem? I’ve filled out a Contact Us form on mygomo, but it will probably be a while before I hear anything back

Phone should connect automatically to EE. Personally tested. Maybe there’s no EE coverage in your area...

Kat1170 · 29-12-2019 3:43pm

Len_007 wrote: »

I’m in Wales at the moment and can’t connect with any of the network providers here. As anyone else had this problem? I’ve filled out a Contact Us form on mygomo, but it will probably be a while before I hear anything back

Have you roaming turned on in your phone settings.

Len_007 · 29-12-2019 11:41pm

buzz77 wrote: »

Phone should connect automatically to EE. Personally tested. Maybe there’s no EE coverage in your area...

Roaming is turned on. I can see 4 or 5 different operators in network selection, but I can’t connect to any of them, not even EE, & I’ve tried it in a few different areas around where I am staying.
My wife is also GoMo and is having the exact same problem.
Their customer care have returned an email to me but none of their solutions work.
Will keep you posted

30-12-2019 12:27am

Count Mondego wrote: »

Can you get a GoMo sim for a wireless router and only use it for wan connection?

if you're likely to use a lot of data could be better off using a three 20 euro a month pay as you go sim - they don't do any throttling on unlimited data and you can tether / use in a router.

GoMo to end €9.99 per month for life offer [Now €12.99]

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