Irish Rail September Timetable Changes

Working class heroes · 10-10-2018 8:20am

Cookie_Monster wrote: »

no, but they can financially penalise them for not making them if it's not being dealt with

Agree. I alluded to that in the rest of that post.

Working class heroes · 10-10-2018 8:21am

Colonel Claptrap wrote: »

Happy low rail adhesion day everybody!

Tis the season.

Ah leaf it out will ya:)

Deviso · 10-10-2018 8:29am

Very bad this morning on the DART. Going from Clontarf to Connolly we stopped and started about 3 times. There was 10 minutes add to my usual Journey from Clongriffin to Tara Street.

thomasj · 10-10-2018 9:07am

Colonel Claptrap wrote:

Happy low rail adhesion day everybody!

Colonel Claptrap wrote:

Tis the season.

We're on a slippery slope now!

Jamie2k9 · 10-10-2018 9:42am

Working class heroes wrote: »

I now who it is.
Complaints should be sent to customer service, not an individual.
If a staff member(no matter who it is) receives a complaint he/she passes it on to customer service for investigation.

I suspect someone name checking individuals within Irish Rail May have some kind of gripe.

I agree but going via customer service at times is pointless, most queries probably never reach District level and unless they do little changes. The customer service team will even acknowledge it at times because if they get the same complaint they don’t pass it on because the answer doesn't change.

end of the road · 10-10-2018 1:54pm

Working class heroes wrote: »

The NTA are not at fault for lack of announcements, the staff are.

i never said otherwise.

Working class heroes wrote: »

The reason those announcements needed to be made in the first place may/may not have something to do with the NTA but they can hardly make announcements now, can they?

the NTA can follow up and insure they make announcements going forward, and if IE doesn't, penalise them.

Working class heroes · 10-10-2018 2:38pm

end of the road wrote: »

i never said otherwise.

the NTA can follow up and insure they make announcements going forward, and if IE doesn't, penalise them.

And do you accept that individual staff members are solely at fault for not making announcements?

Working class heroes · 10-10-2018 2:39pm

Jamie2k9 wrote: »

I agree but going via customer service at times is pointless, most queries probably never reach District level and unless they do little changes. The customer service team will even acknowledge it at times because if they get the same complaint they don’t pass it on because the answer doesn't change.

That is not my experience.

Hilly Bill · 10-10-2018 5:38pm

thomasj wrote: »

We're on a slippery slope now!

Is that on the branch line? 😀

Hilly Bill · 10-10-2018 5:40pm

Rashers72 wrote: »

I read that. But by the sounds of it they never told passengers, either on train, in stations or via displays. Instead it took 2 days of customer tweets before tbey admitted what they were doing. It kind of sums of how bad communication to customers is. Or am I being too negative?
It's certainly very poor on Northern Suburban line...

They didn't tell the staff on the ground either.

Hilly Bill · 10-10-2018 5:42pm

punisher5112 wrote: »

People should be sending all their complaints to Chris Rafferty in Irish rail.

No, customercare@irishrail.ie

Hilly Bill · 10-10-2018 5:45pm

Working class heroes wrote: »

The NTA? How about the staff make announcement s.
You know, do their job that sort of thing.

Which staff and what announcements?

Hilly Bill · 10-10-2018 5:49pm

Working class heroes wrote: »

I now who it is.
Complaints should be sent to customer service, not an individual.
If a staff member(no matter who it is) receives a complaint he/she passes it on to customer service for investigation.

I suspect someone name checking individuals within Irish Rail May have some kind of gripe.

To be fair, if they have an issue with the dart then it makes sense in sending the dart District manager an email, let him deal with the crap the rest of us is getting instead.

Working class heroes · 10-10-2018 5:51pm

Hilly Bill wrote: »

Which staff and what announcements?

Touch a nerve, did I?

Hilly Bill · 10-10-2018 5:51pm

Working class heroes wrote: »

Yep, aware of that. But the NTA can’t physically make those announcements now, can they?
They will advise Irish Rail of their obligations as per the passenger information clause and can issue fines(I assume) if Irish Rail don’t meet those obligations.
But this obligations (in this case customer announcements) is carried out be the staff and if it’s not done it falls on them.

I think that's what he's getting at.

Hilly Bill · 10-10-2018 5:53pm

Working class heroes wrote: »

Touch a nerve, did I?

No, just asking which staff are you referring to?

Working class heroes · 10-10-2018 5:53pm

Hilly Bill wrote: »

To be fair, if they have an issue with the dart then it makes sense in sending the dart District manager an email, let him deal with the crap the rest of us is getting instead.

No it doesn’t make sense, and you know it.

Working class heroes · 10-10-2018 5:55pm

Hilly Bill wrote: »

No, just asking which staff are you referring to?

Well by your tone you are obviously one of them.

Hilly Bill · 10-10-2018 6:00pm

Working class heroes wrote: »

Well by your tone you are obviously one of them.

Well by your tone it's clear that you are management..

end of the road · 10-10-2018 6:01pm

Working class heroes wrote: »

No it doesn’t make sense, and you know it.

it does. it's an incentive for him to actually deal with the issue as per his job. customer care can only do so much, contacting the organ grinder directly means he can't get away from managing as is what he is paid for.

Hilly Bill · 10-10-2018 6:03pm

Working class heroes wrote: »

No it doesn’t make sense, and you know it.

It does, if it's dart related as it cuts the run around. Why should someone in the stations get the grief or a person at the call centre when it can be directed to the person in charge tin the first place.

Working class heroes · 10-10-2018 6:07pm

Hilly Bill wrote: »

Well by your tone it's clear that you are management..

If you say so:pac:

Working class heroes · 10-10-2018 6:08pm

end of the road wrote: »

it does. it's an incentive for him to actually deal with the issue as per his job. customer care can only do so much, contacting the organ grinder directly means he can't get away from managing as is what he is paid for.

Answer my last question?
Oh, and what delicious irony.

Working class heroes · 10-10-2018 6:10pm

Hilly Bill wrote: »

It does, if it's dart related as it cuts the run around. Why should someone in the stations get the grief or a person at the call centre when it can be directed to the person in charge tin the first place.

Well if that what you think would work best I’ll leave it with you.
Typical union “someone else’s fault attitude “ pathetic really.

Hilly Bill · 10-10-2018 6:13pm

Working class heroes wrote: »

Well if that what you think would work best I’ll leave it with you.
Typical union “someone else’s fault attitude “ pathetic really.

Are you serious? 😀 😂

devnull · 10-10-2018 6:13pm

No speculation of peoples identities - it's against the charter and those who do not comply will be sanctioned

- Moderator

monument · 10-10-2018 6:55pm

devnull wrote: »

No speculation of peoples identities - it's against the charter and those who do not comply will be sanctioned

- Moderator

Thread cleaned up -- to add to the above: lads, this thread isn't for one-on-one discussion.

-- moderator

Jamie2k9 · 10-10-2018 10:13pm

Working class heroes wrote: »

That is not my experience.

What would you have to complain for

When it comes to complaint around capacity (or lack of it...) they roll out the same response and while they do monitor it there overall response is insufficient but a lot better than before. From time to time the NTA can and have forced there hand and cost them a small fortune until they were able to produce the correct capacity.

Working class heroes · 10-10-2018 10:35pm

Jamie2k9 wrote: »

What would you have to complain for

When it comes to complaint around capacity (or lack of it...) they roll out the same response and while they do monitor it there overall response is insufficient but a lot better than before. From time to time the NTA can and have forced there hand and cost them a small fortune until they were able to produce the correct capacity.

Sorry I probably wasn’t clear.
I’ve seen complaints been investigated at a district office level and from what I have seen they are competent enough. Most of the complaints they deal with come from customer service although they do get some directly.
If most of the recent complaints are similar then I suppose the answers are going to be similar as well.
Now I’m not saying that all district offices would be that efficient...

gimli2112 · 12-10-2018 7:03pm

Announcement in Pearse @ 16:50 to expect delays due to the severe weather. Severe Weather where, Florida?
There were no delays, I expect they were just covering bases.

Working class heroes · 12-10-2018 7:32pm

gimli2112 wrote: »

Announcement in Pearse @ 16:50 to expect delays due to the severe weather. Severe Weather where, Florida?
There were no delays, I expect they were just covering bases.

You might be on to something there....

Jamie2k9 · 12-10-2018 8:03pm

Its been played every 15-20m all day.

Second evening of DART cancellations due to “operational reasons” as well.

Hilly Bill · 12-10-2018 8:57pm

Jamie2k9 wrote: »

Its been played every 15-20m all day.

Second evening of DART cancellations due to “operational reasons” as well.

The lads over the dart haven't a clue to be honest and are making a mockery of the company. I've just seen one dart going north with bray as its destination and on the other platform a dart going south with Howth as its destination.

Working class heroes · 13-10-2018 12:59am

Hilly Bill wrote: »

The lads over the dart haven't a clue to be honest and are making a mockery of the company. I've just seen one dart going north with bray as its destination and on the other platform a dart going south with Howth as its destination.

Would that not be up to the driver to adjust the displays?. Genuine question.

Working class heroes · 13-10-2018 1:01am

Jamie2k9 wrote: »

Its been played every 15-20m all day.

Second evening of DART cancellations due to “operational reasons” as well.

Yep, seems to be turning into th norm now.

BlondeBomb · 13-10-2018 9:30am

thomasj wrote: »

Irish rail said on twitter this morning that they are trialling having the 06.20 Maynooth pearse terminate in Connolly for a week .

Not going down too well so far with the response

Seems to be a permanent change now. Train will now terminate at Connolly.

ThunbergsAreGo · 13-10-2018 9:32am

BlondeBomb wrote: »

Seems to be a permanent change now. Train will now terminate at Connolly.

"Due to operational issues and unrealistic timetable, we will now be further inconveniencing passengers and paying customers"

Hilly Bill · 13-10-2018 9:41am

Working class heroes wrote: »

Would that not be up to the driver to adjust the displays?. Genuine question.

Of course.

Hilly Bill · 13-10-2018 9:42am

Working class heroes wrote: »

Yep, seems to be turning into th norm now.

Lack of Dart drivers.

ThunbergsAreGo · 13-10-2018 1:12pm

Can anyone else think of a transport organisation that requires ALL of its available fleet to be operational and without issues in order for peak time to run smoothly?

This means if one train is out of commission for a day, there are gauranteed to be issues, with NO expectation of an increased fleet until 2020

This is one of the most incompetent approaches I have heard in a long time

end of the road · 13-10-2018 1:37pm

naughtb4 wrote: »

Can anyone else think of a transport organisation that requires ALL of its available fleet to be operational and without issues in order for peak time to run smoothly?

This means if one train is out of commission for a day, there are gauranteed to be issues, with NO expectation of an increased fleet until 2020

This is one of the most incompetent approaches I have heard in a long time

that idea seems to have been brought in from britain. the bare minimum stock to run services with a little slack for maintenence but nothing more.

ThunbergsAreGo · 13-10-2018 1:43pm

end of the road wrote: »

that idea seems to have been brought in from britain. the bare minimum stock to run services with a little slack for maintenence but nothing more.

There is NO slack according to Irish Rail

https://m.facebook.com/story.php?story_fbid=1674295839349273&id=451715794940623

goingnowhere · 13-10-2018 2:04pm

Have a look at Fairview at 8am, lots of trains sitting around doing nothing

Infini · 13-10-2018 6:31pm

Working class heroes wrote: »

Would that not be up to the driver to adjust the displays?. Genuine question.

Problem is the displays could be broken on them but its not worth taking em out of service because it would mean no train then.

Jamie2k9 · 13-10-2018 7:08pm

naughtb4 wrote: »

Can anyone else think of a transport organisation that requires ALL of its available fleet to be operational and without issues in order for peak time to run smoothly?

This means if one train is out of commission for a day, there are gauranteed to be issues, with NO expectation of an increased fleet until 2020

This is one of the most incompetent approaches I have heard in a long time

Irish Rail don't require all the fleet, like transport operators around the world the fleet is heavily worked and at times stretched. They have spare capacity for servicing/repairing however like anything if they got a couple of failures in a single day there would be problems. The question people need to ask is are Irish Rail operating there fleet effectively. I believe there is room to improve on that front.

There is 144 DART carriages, 100-110 should be available to immediate service Monday-Friday. This leaves sufficient capacity to ensure the majority of services are 8 car. and ensure there is sufficient spare capacity. Ideally they should be working at 125-130 and have no problems.

I don't think Fairview have the capacity or staff to maintain such a fleet because the old timetable probally only required 75-80 carriages in service so a 30% increase in fleet is whats required and knowing Irish Rail they don't have sufficient staffing or at least other depots haven't until the last 18 months of so.

DART problems are not related to lack of trains and never will be.

ThunbergsAreGo · 14-10-2018 3:54pm

Jamie2k9 wrote: »

Irish Rail don't require all the fleet, like transport operators around the world the fleet is heavily worked and at times stretched. They have spare capacity for servicing/repairing however like anything if they got a couple of failures in a single day there would be problems. The question people need to ask is are Irish Rail operating there fleet effectively. I believe there is room to improve on that front.

There is 144 DART carriages, 100-110 should be available to immediate service Monday-Friday. This leaves sufficient capacity to ensure the majority of services are 8 car. and ensure there is sufficient spare capacity. Ideally they should be working at 125-130 and have no problems.

I don't think Fairview have the capacity or staff to maintain such a fleet because the old timetable probally only required 75-80 carriages in service so a 30% increase in fleet is whats required and knowing Irish Rail they don't have sufficient staffing or at least other depots haven't until the last 18 months of so.

DART problems are not related to lack of trains and never will be.

Would this apply to commuters as well?

end of the road · 14-10-2018 4:10pm

naughtb4 wrote: »

Would this apply to commuters as well?

it applies to all trains tbh. the only trains which seem to have little out at a time are the belfast and cork loco hauled services. everything else seems to have quite a few trains out at any one time.

goingnowhere · 14-10-2018 5:16pm

Belfast and Cork sets are the worst by far

Only 6 of the 8 Cork sets are in use and there is always 1 of the 4 Enterprise sets out.

Jamie2k9 · 14-10-2018 9:58pm

naughtb4 wrote: »

Would this apply to commuters as well?

Of course, there is 29 2900 sets in Dublin, I can't even begin to calculate how many are in service daily but if its less than 24 then IE should have to explain.

Its like the decision to send a 5 ICR to Belfast for the next 8-10 weeks because all of a sudden the 201s struggle in low rail conditions. Yes they are problems but they manged perfectly fine for 20 years before ICRs were cleared up north. The 5 ICRs are terrible during poor rail conditions.

Would like to know what the NTA think about IE using there rolling stock on a cross border service. They should be charged fees for using stock on commercial (scheduled) routes particularly a route like Belfast where NIR gain the most.

uxiant · 14-10-2018 10:04pm

What's the deal with the 201s in terms of reliability and performance? I've seen a Translink commuter train arrive into Connolly in the morning a couple of times over the past few months and now the ICRs are replacing them for a few weeks because they struggle to make it up an incline between Dundalk and Newry?

Irish Rail September Timetable Changes

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