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Irish Rail September Timetable Changes

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    #932
    thomasj
    Registered Users Posts: 4,789 ✭✭✭thomasj


    marieholmfan wrote:
    Surely there will be space at Connolly? I appreciate that trying to shove on at Killester is difficult (though they are like 20 minutes by bike from central Dublin so whatevs) but is there no space at Connolly?

    Yes sadly, there are enough people that are staying on the DART at Connolly coupled with the Northern line folk


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    #933
    marieholmfan
    Registered Users Posts: 2,744 ✭✭✭marieholmfan


    So the long and the short of it is that Irish Rail need some new trains.


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    #934
    thomasj
    Registered Users Posts: 4,789 ✭✭✭thomasj


    marieholmfan wrote:
    So the long and the short of it is that Irish Rail need some new trains.

    Yep, exactly.


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    #935
    gimli2112
    Registered Users Posts: 13,407 ✭✭✭✭gimli2112


    Diesel out of service just stopped in Pearse at 16:50, No movement no announcement, well there was something on the tannoy which was unintelligible, they may as well play whale sounds. It moved after 20 minutes was 1/2 hour delay all told.


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    #936
    Infini
    Registered Users Posts: 4,573 ✭✭✭Infini


    gimli2112 wrote: »
    Diesel out of service just stopped in Pearse at 16:50, No movement no announcement, well there was something on the tannoy which was unintelligible, they may as well play whale sounds. It moved after 20 minutes was 1/2 hour delay all told.

    Out of service set for the Hazelhatch service had a brake problem and couldnt move till it was sorted.


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    #937
    Rashers72
    Registered Users Posts: 1,207 ✭✭✭Rashers72


    thomasj wrote: »
    Irish rail said on twitter this morning that they are trialling having the 06.20 Maynooth pearse terminate in Connolly for a week .

    Not going down too well so far with the response
    I read that. But by the sounds of it they never told passengers, either on train, in stations or via displays. Instead it took 2 days of customer tweets before tbey admitted what they were doing. It kind of sums of how bad communication to customers is. Or am I being too negative?
    It's certainly very poor on Northern Suburban line...


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    #938
    thomasj
    Registered Users Posts: 4,789 ✭✭✭thomasj


    No you're not being too negative, you're right it's completely bad form.


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    #939
    punisher5112
    Registered Users Posts: 24,647 ✭✭✭✭punisher5112


    People should be sending all their complaints to Chris Rafferty in Irish rail.


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    #940
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,587 Mod ✭✭✭✭devnull


    Over the past week I've seen anywhere between 14-18 DART carriages parked up at peak times at Fairview depot and that excludes anything that is being hidden inside so it's not unreasonable to suggest that there might be up to almost 15% of the fleet out of service at peak times.

    Do they have enough engineering staff to deal with maintenance?


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    #941
    end of the road
    Registered Users Posts: 28,989 ✭✭✭✭end of the road


    Rashers72 wrote: »
    I read that. But by the sounds of it they never told passengers, either on train, in stations or via displays. Instead it took 2 days of customer tweets before tbey admitted what they were doing. It kind of sums of how bad communication to customers is. Or am I being too negative?
    It's certainly very poor on Northern Suburban line...

    you are not being one bit negative. terminating the trains at connolly without informing anyone until people tweated in their droves is absolutely inexcusible and unacceptible. the question now is what the NTA will do about it. nothing as per most likely.

    ticking a box on a form does not make you of a religion.



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    #942
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    punisher5112 wrote: »
    People should be sending all their complaints to Chris Rafferty in Irish rail.

    Why?

    Racism is now hiding behind the cloak of Community activism.



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    #943
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    end of the road wrote: »
    you are not being one bit negative. terminating the trains at connolly without informing anyone until people tweated in their droves is absolutely inexcusible and unacceptible. the question now is what the NTA will do about it. nothing as per most likely.

    The NTA? How about the staff make announcement s.
    You know, do their job that sort of thing.

    Racism is now hiding behind the cloak of Community activism.



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    #944
    Jamie2k9
    Registered Users Posts: 10,672 ✭✭✭✭Jamie2k9


    Working class heroes wrote: »
    Why?

    District Manager of DART.


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    #945
    end of the road
    Registered Users Posts: 28,989 ✭✭✭✭end of the road


    Working class heroes wrote: »
    The NTA? How about the staff make announcement s.
    You know, do their job that sort of thing.

    agreed, but they didn't. so therefore the regulator should regulate like we're paying them to do.

    ticking a box on a form does not make you of a religion.



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    #946
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    Jamie2k9 wrote: »
    District Manager of DART.

    I now who it is.
    Complaints should be sent to customer service, not an individual.
    If a staff member(no matter who it is) receives a complaint he/she passes it on to customer service for investigation.

    I suspect someone name checking individuals within Irish Rail May have some kind of gripe.

    Racism is now hiding behind the cloak of Community activism.



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    #947
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    end of the road wrote: »
    agreed, but they didn't. so therefore the regulator should regulate like we're paying them to do.

    Stop talking nonsense for once will ya.
    The NTA are not at fault for lack of announcements, the staff are.

    The reason those announcements needed to be made in the first place may/may not have something to do with the NTA but they can hardly make announcements now, can they?

    Racism is now hiding behind the cloak of Community activism.



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    #948
    goingnowhere
    Registered Users Posts: 4,142 ✭✭✭goingnowhere


    But the NTA are the regulator and the contract has a passenger information clause in it


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    #949
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    goingnowhere wrote: »
    But the NTA are the regulator and the contract has a passenger information clause in it

    Yep, aware of that. But the NTA can’t physically make those announcements now, can they?
    They will advise Irish Rail of their obligations as per the passenger information clause and can issue fines(I assume) if Irish Rail don’t meet those obligations.
    But this obligations (in this case customer announcements) is carried out be the staff and if it’s not done it falls on them.

    Racism is now hiding behind the cloak of Community activism.



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    #950
    Cookie_Monster
    Registered Users Posts: 24,473 ✭✭✭✭Cookie_Monster


    Working class heroes wrote: »
    Yep, aware of that. But the NTA can’t physically make those announcements now, can they?

    no, but they can financially penalise them for not making them if it's not being dealt with


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    #951
    Colonel Claptrap
    Registered Users Posts: 945 ✭✭✭Colonel Claptrap


    Happy low rail adhesion day everybody!

    Tis the season.


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    #952
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    Cookie_Monster wrote: »
    no, but they can financially penalise them for not making them if it's not being dealt with

    Agree. I alluded to that in the rest of that post.

    Racism is now hiding behind the cloak of Community activism.



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    #953
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    Colonel Claptrap wrote: »
    Happy low rail adhesion day everybody!

    Tis the season.

    Ah leaf it out will ya:)

    Racism is now hiding behind the cloak of Community activism.



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    #954
    Deviso
    Banned (with Prison Access) Posts: 64 ✭✭Deviso


    Very bad this morning on the DART. Going from Clontarf to Connolly we stopped and started about 3 times. There was 10 minutes add to my usual Journey from Clongriffin to Tara Street.


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    #955
    thomasj
    Registered Users Posts: 4,789 ✭✭✭thomasj


    Colonel Claptrap wrote:
    Happy low rail adhesion day everybody!

    Colonel Claptrap wrote:
    Tis the season.

    We're on a slippery slope now!


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    #956
    Jamie2k9
    Registered Users Posts: 10,672 ✭✭✭✭Jamie2k9


    Working class heroes wrote: »
    I now who it is.
    Complaints should be sent to customer service, not an individual.
    If a staff member(no matter who it is) receives a complaint he/she passes it on to customer service for investigation.

    I suspect someone name checking individuals within Irish Rail May have some kind of gripe.

    I agree but going via customer service at times is pointless, most queries probably never reach District level and unless they do little changes. The customer service team will even acknowledge it at times because if they get the same complaint they don’t pass it on because the answer doesn't change.


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    #957
    end of the road
    Registered Users Posts: 28,989 ✭✭✭✭end of the road


    Working class heroes wrote: »
    The NTA are not at fault for lack of announcements, the staff are.

    i never said otherwise.
    Working class heroes wrote: »
    The reason those announcements needed to be made in the first place may/may not have something to do with the NTA but they can hardly make announcements now, can they?

    the NTA can follow up and insure they make announcements going forward, and if IE doesn't, penalise them.

    ticking a box on a form does not make you of a religion.



  • Options
    #958
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    end of the road wrote: »
    i never said otherwise.



    the NTA can follow up and insure they make announcements going forward, and if IE doesn't, penalise them.

    And do you accept that individual staff members are solely at fault for not making announcements?

    Racism is now hiding behind the cloak of Community activism.



  • Options
    #959
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    Jamie2k9 wrote: »
    I agree but going via customer service at times is pointless, most queries probably never reach District level and unless they do little changes. The customer service team will even acknowledge it at times because if they get the same complaint they don’t pass it on because the answer doesn't change.

    That is not my experience.

    Racism is now hiding behind the cloak of Community activism.



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    #960
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    thomasj wrote: »
    We're on a slippery slope now!

    Is that on the branch line? 😀


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    #961
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Rashers72 wrote: »
    I read that. But by the sounds of it they never told passengers, either on train, in stations or via displays. Instead it took 2 days of customer tweets before tbey admitted what they were doing. It kind of sums of how bad communication to customers is. Or am I being too negative?
    It's certainly very poor on Northern Suburban line...

    They didn't tell the staff on the ground either.


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