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AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

1…7879818384…92

Comments

  • #4002
    barrymanilow
    Registered Users Posts: 548 ✭✭✭barrymanilow


    Hi there ,

    Apologies I'm sure this is the kind of question been asked a 100 times here but I am still in a bit of confusion.

    My understanding was that addresspal for items bought in UK changed so that it was now home delivery only and that it was increasing in price to something like €6.50 with a €3.50 euro on post customs handling charge so €10 approx for items below a certain value until sometime in June where something changes in some way.

    So bit surprised when I got the email for an item that cost me £28 total including shipping to Hatfield where I was charged another €10 on top of the above addresspal charges (Vat of 7 and another customs handling charge of 3) to release the item. This is strange to me as I have not had to pay this for items that arrived over last few weeks and were opened by customs but that cost a lot more than this latest item that I was charged for here

    Where is my understanding faulty here or has something changed? Thanks


  • #4003
    muinteoir09
    Registered Users Posts: 118 ✭✭muinteoir09


    My US parcel arrived this morning! Got the text last night to say it was in Dublin and then delivered 12 hours later.

    So, from paying the customs fee (which, happily was a lot less than I had expected as the item was valued at <50% of its actual value) on Friday night, things moved very quickly. Overall, less than three weeks from the original company shipping to my receiving, with nearly two of those due to the backlog/glitch issue.

    All in all, not a bad first experience with the AddressPal US service.


  • #4004
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,007 Mod ✭✭✭✭whiterebel


    barrymanilow wrote: »
    Hi there ,

    Apologies I'm sure this is the kind of question been asked a 100 times here but I am still in a bit of confusion.

    My understanding was that addresspal for items bought in UK changed so that it was now home delivery only and that it was increasing in price to something like €6.50 with a €3.50 euro on post customs handling charge so €10 approx for items below a certain value until sometime in June where something changes in some way.

    So bit surprised when I got the email for an item that cost me £28 total including shipping to Hatfield where I was charged another €10 on top of the above addresspal charges (Vat of 7 and another customs handling charge of 3) to release the item. This is strange to me as I have not had to pay this for items that arrived over last few weeks and were opened by customs but that cost a lot more than this latest item that I was charged for here

    Where is my understanding faulty here or has something changed? Thanks

    Brexit changes

    Also:Import VAT/Duty

    Looks like you got lucky with previous ones.


  • #4005
    mickger844posts
    Moderators, Science, Health & Environment Moderators Posts: 4,467 Mod ✭✭✭✭mickger844posts


    Seems like they are getting their act together with parcels from the US. Mine left New Jersey Addresspal depot on the 23rd of Feb. and this evening i got an email from Customs with money due.
    They under valued the item by half so only ended up paying 21 euros. Saved myself around 90 euros overall compared to buying the item in UK or Europe.


  • #4006
    yrreg0850
    Registered Users, Registered Users 2 Posts: 531 ✭✭✭yrreg0850


    My parcel arrived today . Having been in Heathrow since 18th Feb and, in spite of AP telling me they would not deliver it and ,requesting label to return it to sender.

    Generally messing me about .

    ( Post 3998)

    It was only my second time using Address Pal --but my last.


  • #4007
    barrymanilow
    Registered Users Posts: 548 ✭✭✭barrymanilow


    Question,


    Since Brexit has effected online shopping back in January all of my addresspal items have arrived opened and resealed with addresspal tape. I assume they are double checking the value etc.

    Is this just for Addresspal though ? If I were to not use addresspal and just pay for international shipping from UK to Ireland would an post or dpd or whoever still open the parcel when they get it?

    I'm looking at ordering some lab stuff that needs to be kept sterile so id prefer if the parcel wasn't opened and poked around in.


  • #4008
    blade1
    Registered Users, Registered Users 2 Posts: 12,462 ✭✭✭✭blade1


    barrymanilow wrote: »
    Question,


    Since Brexit has effected online shopping back in January all of my addresspal items have arrived opened and resealed with addresspal tape. I assume they are double checking the value etc.

    Is this just for Addresspal though ? If I were to not use addresspal and just pay for international shipping from UK to Ireland would an post or dpd or whoever still open the parcel when they get it?

    I'm looking at ordering some lab stuff that needs to be kept sterile so id prefer if the parcel wasn't opened and poked around in.

    If the proper documentation for export showing contents cost and vat, is on the outside of the parcel I'd say it wont be opened.

    I suppose the problem with addresspal stuff is the seller is only sending it to a UK address.


  • #4009
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,007 Mod ✭✭✭✭whiterebel


    barrymanilow wrote: »
    Question,


    Since Brexit has effected online shopping back in January all of my addresspal items have arrived opened and resealed with addresspal tape. I assume they are double checking the value etc.

    Is this just for Addresspal though ? If I were to not use addresspal and just pay for international shipping from UK to Ireland would an post or dpd or whoever still open the parcel when they get it?

    I'm looking at ordering some lab stuff that needs to be kept sterile so id prefer if the parcel wasn't opened and poked around in.

    Customs can open anything. Once it is correctly labelled and an invoice attached you have a better chance of it going through unopened, but no guarantees. Addresspal have to check the contents for value and prohibited as it is going into the belly hold of passenger planes.


  • #4010
    barrymanilow
    Registered Users Posts: 548 ✭✭✭barrymanilow


    whiterebel wrote: »
    Customs can open anything. Once it is correctly labelled and an invoice attached you have a better chance of it going through unopened, but no guarantees. Addresspal have to check the contents for value and prohibited as it is going into the belly hold of passenger planes.




    So basically with addresspal it is guaranteed it will be opened but the other routes possibly not as long as all the correct labels are attached


  • #4011
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,007 Mod ✭✭✭✭whiterebel


    barrymanilow wrote: »
    So basically with addresspal it is guaranteed it will be opened but the other routes possibly not as long as all the correct labels are attached

    It's in AddressPal's T&Cs, so you may take it that it will be opened. It's opened by AddressPal London or New Jersey, btw. Customs can open anything once it arrives into Ireland.


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  • #4012
    Blitz17
    Registered Users, Registered Users 2 Posts: 536 ✭✭✭Blitz17


    Between me and my brother in the past week. 9 items , every single one has been massively over valued. Invoices are in every single package. UK to UK post doesnt require a value on package, so senders have put invoice inside the package.


    This service has to turned into an absolute joke.


  • #4013
    patrickspicture
    Registered Users Posts: 95 ✭✭patrickspicture


    hi. i ordered stuff from America using addresspal and also had customs value my stuff at a way higher price then what was in the box.
    I am posting to this thread to explain what is happening. apologies if this was already put somewhere else, this thread is huge and i didn't look through the whole thing.
    when i received my package the declare value of the products was correct but when i added the price of shipping to the declared value on the package it came to the value customs was charging me.
    this is all perfectly legal with normal post, the problem is using addresspal we paid irish vat when we paid for an post to deliver our package to us. so an post is charging vat to everyone twice on the same purchase. once when they receive our package in new jersey or england and a second time when it goes through customs.

    i am going to put in a complaint to an post about this. i tried email the ecomm people but the just tried to misdirect me and fob me off.


  • #4014
    Ivefoundgod
    Registered Users, Registered Users 2 Posts: 2,449 ✭✭✭Ivefoundgod


    Ivefoundgod wrote: »
    Mailed them last week but haven't heard anything yet.

    Stopped following this thread but just to update on my experience with the ecomm query AddressPal. I mailed on the 14th of January and was advised on the 26th of January to supply details, I responded with evidence of the misevaluation of the items I ordered (invoice from website and screenshot of bank charge). I got a response to say my query was being investigated.

    Today (3rd of March) I finally got a response to say that a refund is being processed. No actual details of the refund amount or anything just advising I'm getting a refund. I estimate around €17 I should get back, to be honest I wouldn't be bothered to claim it for a small amount like that in the future but just so people know you can get a refund, albeit it takes forever.

    I'll be avoiding AddressPal for the foreseeable future anyway as I just have no confidence in them. Would rather pay extra for direct delivery or just avoid mail forwarding altogether.


  • #4015
    Gekko
    Registered Users, Registered Users 2 Posts: 1,189 ✭✭✭Gekko


    Ordered something that got delivered to AddressPal UK on February 10th

    It spent 3 weeks waiting for assessment of customs duties....resulting in no duties payable

    Finally received it today!


  • #4016
    agzr
    Registered Users Posts: 8 ✭agzr


    Addresspal seems to have gone the opposite direction for me. Usually nothing but problems until today!

    UK order that was tracked, arrived in their UK hub yesterday morning and had an email and tracking number that afternoon. Order was worth £50, they valued at £15. So no customs to pay there!

    US order also tracked, arrived into Englishtown hub yesterday afternoon and had an email and tracking number this afternoon. Order worth $100, valued at $9.99. Again, no customs.

    Hopefully not a fluke and long may this continue!


  • #4017
    Blitz17
    Registered Users, Registered Users 2 Posts: 536 ✭✭✭Blitz17


    agzr wrote: »
    Addresspal seems to have gone the opposite direction for me. Usually nothing but problems until today!

    UK order that was tracked, arrived in their UK hub yesterday morning and had an email and tracking number that afternoon. Order was worth £50, they valued at £15. So no customs to pay there!

    US order also tracked, arrived into Englishtown hub yesterday afternoon and had an email and tracking number this afternoon. Order worth $100, valued at $9.99. Again, no customs.

    Hopefully not a fluke and long may this continue!

    I've had 3 things checked in last night that were completely undervalued so no customs. Happy with that


  • #4018
    stevek93
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭stevek93


    Hi all,

    I have purchased an item from a UK seller in February using Address Pal as the forwarding service due to the seller not shipping to Ireland.

    All my 4 deliveries have been successful but 1.

    The UK sellers courier is Yodel which delivered the parcel successfully to Address Pals London Depo, I contacted Yodel and they said it was signed by ADDPAL this was on the 10 of February.

    On the 16th of February the item was marked as delivered but I never got it, the reason why I am only checking it now is I expected a delay with customs in shipping and was waiting for it to arrive but after waiting so long I decided to check.

    I contacted An Post and all they can tell me it was delivered and that’s it, yes your parcel was delivered I told them it wasn’t I never received it well it’s delivered.

    Here is the below history of the parcel, I am suspecting a neighbour had got it or it was left at the front door and went missing. I don’t have neighbours who would steal parcels that I know of but I have had this situation of either the post man leaving the parcel at the door or giving it to a random neighbour.

    I am not sure what I can do now.


    16 February 2021 09:24
    We delivered your post
    16 February 2021 07:21
    Your post is out for delivery
    16 February 2021 00:49
    We have your post and are getting it ready for delivery
    14 February 2021 22:10
    Your delivery has been sorted PARK WEST, DUBLIN 12
    14 February 2021 10:02
    Your delivery has been sorted DUBLIN PARCEL HUB, DUBLIN 12
    14 February 2021 09:16
    We have your post in DUBLIN PARCEL HUB, DUBLIN 12
    10 February 2021 14:20
    We have your post in LONDON, HEATHROW TRANSIT HUB


  • #4019
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,644 ✭✭✭✭punisher5112


    Get a ring or eufy doorbell or similar, at least in future you would know.

    Was it signed for, if not ask why not unless under the covid they're going to use that as an excuse.


  • #4020
    stevek93
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭stevek93


    punisher5112 wrote: »
    Get a ring or eufy doorbell or similar, at least in future you would know.

    Was it signed for, if not ask why not unless under the covid they're going to use that as an excuse.

    I have CCTV but it is to far back in time for me to check the footage is wiped over, I’ll get a smart doorbell so this doesn’t happen again.

    I’ll check with them has it been signed if not then it wasn’t delivered as far as I am concerned.


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  • #4021
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,644 ✭✭✭✭punisher5112


    I'd definitely follow up on who and where took it if that information is available.

    Would you not have 30 days of footage?


  • #4022
    L1011
    Registered Users, Registered Users 2 Posts: 69,536 ✭✭✭✭L1011


    Moved to Couriers forum


  • #4023
    stevek93
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭stevek93


    punisher5112 wrote: »
    I'd definitely follow up on who and where took it if that information is available.

    Would you not have 30 days of footage?

    Yes because it will happen again in the future.

    It doesn’t go back that far, I’ve 4 1080p IP cameras recording 247 I think is h265 I must check but the HDD is only 500gb. I must have a look at the whole config but I want to change it, I opened a thread in the home security forum but I am waiting for someone to reply. :)


  • #4024
    stevek93
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭stevek93


    L1011 wrote: »
    Moved to Couriers forum

    Thanks I didn’t now that existed. :D


  • #4025
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    MOD: Merged


  • #4026
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,644 ✭✭✭✭punisher5112


    stevek93 wrote: »
    Yes because it will happen again in the future.

    It doesn’t go back that far, I’ve 4 1080p IP cameras recording 247 I think is h265 I must check but the HDD is only 500gb. I must have a look at the whole config but I want to change it, I opened a thread in the home security forum but I am waiting for someone to reply. :)

    Swap out for 1tb if possible.

    External storage possiblity maybe.


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  • #4027
    stevek93
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭stevek93


    punisher5112 wrote: »
    Swap out for 1tb if possible.

    External storage possiblity maybe.

    I put the 500gb in it so I’ll get a 3tb as I’ve ordered another 3 cameras anyway we are going completely of topic for this thread, but thanks for the advise.


  • #4028
    b481
    Registered Users Posts: 7 ✭b481


    Really odd tracking history. No email for any customs, have emailed them about it to no response.

    pasteboard. co/JRUMjqH.jpg


  • #4029
    kogrady
    Registered Users Posts: 21 ✭kogrady


    Seems that they are getting up to date now

    Item delivered to UK hub yesterday 11.50am 10th
    Email with tracking and €6.50 charged 9.15pm 10th
    Customs payment request email today 11th 16.56 pm
    (Customs charged seemed about right to what I paid -not sure if the seller included an invoice)
    Paid customs today 11th 17.34pm

    Will update once it’s delivered but so far so good


  • #4030
    aare
    Registered Users, Registered Users 2 Posts: 1,579 ✭✭✭aare


    Item delivered to them on 23 January with VAT queried arrived on Monday...one more that was queried a day or two earlier, a refund, and compensation for an item that was damaged since opening and repacking still to go....

    The excitement is killing me....


  • #4031
    The_Conductor
    Moderators, Society & Culture Moderators Posts: 32,285 Mod ✭✭✭✭The_Conductor


    I'm tired chasing An Post at this stage- is there a physical address I can use for a small claims procedure?
    I've one laptop delivered broken- and one laptop delivered to Englishtown in PA- that has completely and utterly vanished.
    I'm out EUR 500-600 at this stage- and I keep getting promised that my case has been escalated to management etc when I ring- and then nothing.........
    My two US orders with problems are dated 5th Jan and 21st Jan.
    I'm going around and around and around- in a wonderful merry-go-round with An Post.

    Is small claims court my only option- or do I have any other remedies open to me?


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  • #4032
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,007 Mod ✭✭✭✭whiterebel


    I think you can only claim for the cost of the service, not the cost of the product.. You should should check it out on the website.


  • #4033
    Beric Dondarrion
    Registered Users Posts: 2,080 ✭✭✭Beric Dondarrion


    The_Conductor wrote: »
    I'm tired chasing An Post at this stage- is there a physical address I can use for a small claims procedure?

    I've been emailing them and conversing with them via Facebook as well. I've asked several times now for an email address or contact name so that I can escalate my complaint as I am getting nowhere with customer service since the start of February. So far I am just getting fobbed off with requests for the same information again and again - date of first complaint/query, copy of an invoice, name and addresspal identifier etc. Absolutely dreadful customer service.


  • #4034
    Video
    Registered Users Posts: 635 ✭✭✭Video


    i can safely say I will never use addresspal again after this package arrives, all packages from the uk when ordered direct are arriving before the addresspal ones


  • #4035
    b481
    Registered Users Posts: 7 ✭b481


    They’re just not responding to my emails now - pack of idiots altogether.


  • #4036
    paulie1983
    Registered Users Posts: 40 ✭paulie1983


    I've gotten this response "Unfortunately due to the volume of items the re-evaluations are taking longer than originally anticipated. We are working through a backlog and aim to have the re-evaluation of your item complete at the soonest date. Your item will not be returned while being re-evaluated. We will update you in due course."

    They really need to consider pausing/temporarily suspending Addresspal in the UK till they have caught up and put in place a quicker more efficient service.


  • #4037
    Masala
    Registered Users, Registered Users 2 Posts: 3,501 ✭✭✭Masala


    paulie1983 wrote: »
    I've gotten this response "Unfortunately due to the volume of items the re-evaluations are taking longer than originally anticipated. We are working through a backlog and aim to have the re-evaluation of your item complete at the soonest date. Your item will not be returned while being re-evaluated. We will update you in due course."

    They really need to consider pausing/temporarily suspending Addresspal in the UK till they have caught up and put in place a quicker more efficient service.

    Strange that they have a backlog and we now in Mid-March!!
    Reading this thread - it seems people have stopped using AP til they get their act together - so where is this backlog coming from. Surely - people 'in the know' have stopped using them til we see some clarity of their calculations etc ???


  • #4038
    recipio
    Registered Users, Registered Users 2 Posts: 2,804 ✭✭✭recipio


    Masala wrote: »
    Strange that they have a backlog and we now in Mid-March!!
    Reading this thread - it seems people have stopped using AP til they get their act together - so where is this backlog coming from. Surely - people 'in the know' have stopped using them til we see some clarity of their calculations etc ???

    The problem is that most UK retailers will only sell to UK addresses or want a kings ransom to send items over here. This was inevitable really as the Tsunami of internet shopping to Ireland was diverted exclusively into Addresspal. It might die down after July when the Vat limit of 22 euro is abolished.
    In reality, the EU should move into the 21 st century, accept that internet shopping is here to stay and allow allow duty free shopping up to $1000 just like Australia does.


  • #4039
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Sorry I'm sure this question has been answered multiple times, but is VAT of 23% calculated on (item price + any applicable UK delivery fee to Addresspal) or 23% on (item price + any delivery fee to Addresspal + €6.50)?

    i.e. should the total cost of my item to be delivered to my Irish address be:

    1) item price + any applicable UK delivery fee to Addresspal + 0.23*(item price + any applicable UK delivery fee to Addresspal) + €6.50 + €3.50
    or
    2) item price + any applicable UK delivery fee to Addresspal + 0.23*(item price + any applicable UK delivery fee to Addresspal +€6.50) + €6.50 + €3.50


    Cheers. :)


  • #4040
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,007 Mod ✭✭✭✭whiterebel


    See first post in thread.


  • #4041
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    whiterebel wrote: »
    See first post in thread.

    Hmmm I can't see anything that answers my question in the first post. Care to help a guy out? :)


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  • #4042
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hi
    Can I ask please.

    I want to buy an item from Amazon UK. It won't ship to Ireland and it isn't available on any other Amazon EU site at that price.

    The item costs £87-14.

    Can I ship it to An Post Address Pal to get it to me here?

    How much extra would I have to pay?


  • #4043
    ohnonotgmail
    Registered Users, Registered Users 2 Posts: 40,513 ✭✭✭✭ohnonotgmail


    TheTorment wrote: »
    Hi
    Can I ask please.

    I want to buy an item from Amazon UK. It won't ship to Ireland and it isn't available on any other Amazon EU site at that price.

    The item costs £87-14.

    Can I ship it to An Post Address Pal to get it to me here?

    How much extra would I have to pay?

    €6.50 per parcel.


  • #4044
    sniper_samurai
    Registered Users, Registered Users 2 Posts: 7,694 ✭✭✭sniper_samurai


    ohnonotgmail wrote: »
    €6.50 per parcel.

    Plus 23% vat.


  • #4045
    rubadub
    Registered Users, Registered Users 2 Posts: 32,382 ✭✭✭✭rubadub


    TheTorment wrote: »
    Hi
    Can I ask please.

    I want to buy an item from Amazon UK. It won't ship to Ireland and it isn't available on any other Amazon EU site at that price.

    The item costs £87-14.

    Can I ship it to An Post Address Pal to get it to me here?

    How much extra would I have to pay?

    You should post a link. For all we know this is coming in from China to the UK, so you would be stung for VAT getting into the an post depot, then stung for VAT coming into Ireland.

    Also it could be zero rated or prohibited by an post.


  • #4046
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    rubadub wrote: »
    You should post a link. For all we know this is coming in from China to the UK, so you would be stung for VAT getting into the an post depot, then stung for VAT coming into Ireland.

    Also it could be zero rated or prohibited by an post.

    https://www.amazon.co.uk/gp/product/B00G3CJZZ0/ref=ox_sc_act_title_1?smid=A1OIR8OY0Z0JCY&psc=1


  • #4047
    rubadub
    Registered Users, Registered Users 2 Posts: 32,382 ✭✭✭✭rubadub


    TheTorment wrote: »
    https://www.amazon.co.uk/gp/product/B00G3CJZZ0/ref=ox_sc_act_title_1?smid=A1OIR8OY0Z0JCY&psc=1
    could be issues if an post check, the outside of the box might have warnings too.
    https://www.growell.co.uk/pest-control-plant-health/pest-control/hotbox-sulfume.html
    IMPORTANT NOTE: We cannot send/supply sulphur to any UK offshore destination including Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands (Western Isles, Orkney, Shetland, etc) Northern Ireland, Republic of Ireland and Channel Isles. This is due to the International Maritime Dangerous Goods (IMDG) code.


  • #4048
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Mod-Moving this over to the AddressPal thread. Take time to read the first post in the thread and the charter regarding prohibited articles.


  • #4049
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,007 Mod ✭✭✭✭whiterebel


    "The AddressPal Fee is added to the Value to give an amount for VAT/Duty. The 3.50 is added after."
    Value+€6.50 @23%; Then add €3.50


  • #4050
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Great, thank you. :)


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  • #4051
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    TheTorment wrote: »
    https://www.amazon.co.uk/gp/product/B00G3CJZZ0/ref=ox_sc_act_title_1?smid=A1OIR8OY0Z0JCY&psc=1

    If I have already paid UK VAT on this item will I be charged VAT for Ireland now when An Post get it?


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